Sn

Question Question Type Option 1

1 Which one is a way to nonverbally send 2 have your back turned
the message that you are listening? to the person

2 2
Developing good listening skills helps understand others
us to ..... better
3 Interrupting someone while they are 2
talking shows GOOD listening skills 1
4 2
What is the best way to understand
people? listen to them
5
Giving feedback to someone you are 2
listening to can be through oral or
nonverbal communication. 1
6 2
Which one is a way to nonverbally send keep eye contact with
the message that you are listening? the person speaking
7
Asking clarifying questions is a way to 2
give positive feedback to someone you
are talking to. 1
8 2
Paying attention to a person's
nonverbal messages is another way to
listen to them.
1
9 2
An example of giving positive feedback
to someone you are listening to is.... agree with them
10 2
Trying to imagine what the other person
is feelings shows good listening skills 1
11 2
Giving feedback to a person that you
are listening to helps the conversation
to continue naturally. 1
12 2
Empathy is the ability to... understand and share
the feelings of others
13 2
When you actively listen to someone, it
helps you understand the message
they are communicating.
1
14 2

your teacher tells you

Listening is important because.... to do it
15 2
Paying attention to what someone is
saying shows good listening skills
1
16 2
A good listening skill is to be patient
and wait until the speaker is completely
finished talking.
1
17 2
Having empathy for someone means
you are actively listening to them
1
18 2
Checking your phone while listening to
someone shows that you are listening.
1
19 2
Nodding your head and smiling sends
the nonverbal message that you are
listening.
1
20 2
Showing you are interested in what a
person is saying shows that you are
listening.
1
21 2

What is a situation that calls for using During morning

your active listening skills? announcements
22 2
To understand another person's feeling
about something, the least important
part may be the facial expression
23 2
Why is it called "active listening"? You stay active rather
than sitting around
24 2
Why do you need to use your eyes
when actively listening?
you don't
25 2

Your boss tells you to

Which work situation would require check the new
active listening? schedule on your way
out
26 2
Which one is NOT part of active
listening? Look at the person
27 2
What is an important use of body to show you are
language and active listening? listening
28 2
Which is NOT a good reason to use
active listening? to be a good friend
29 2
What is the first step to active listening?
grunt and nod
30 If you are facing the person who is 2
talking, it always means your listening. 1
31 2

What's the main difference between The way the words are
hearing and listening? spelled.
32 2
When someone is done talking what
should you do to show you were
actively listening? Walking away
33 2

Which posture (the way you sit) is best

for showing Active listening? Slouching
34 2
Which of the following is active Paraphrasing and
listening? summarize
35 2
When you're actively listening, what are
you looking at ? The PowerPoint
36 2
True or False? Being silent while
someone else is speaking is the most
basic step of active listening. 1
37 What is listening well called? 2 Correct listening
38 Fill in the blank: Active listening 2
involves listening and ________? Action
39 How many types of active listening is 2
there? 1
40 2
Which type of listening is missing,
empathetic listing, informational
listening and? Critical listening
41 2
If you are showing that you are
interested in what a person is saying, That you agree with
then this shows what? them
42 2
What is a good way to continue the
communication?
a. Make good eye contact
b. Active listening
c. Nod while they make a point Make good eye
d. Ask questions contact
43 2
What is the term used when you are
checking that you understand what has
been communicated? Reflecting Back
44 2
What is the term used when you are
listening to learn? Informational listening
45 2
When speaking on the phone, what Verbal and tone of
type of communication is being used? voice
46 2
When you are talking directly to a
person and you can see them, this is
called what?
a. Verbal contact
b. Face to face communication
c. Talking Face to face
d. Interaction communication
47 2

Besides how to answer the phone, what

else might be in the policy about Why you should
communication? communicate
48 What is the last step in the listening 2
process? remembering
49
Which step in the listening process 2
involves focusing on a particular sound
or message? remembering
50 2
There is new evidence to suggest that
_____________ listeners are more
likely to be skeptical when listening to
information. people-oriented
 Correct
Option 2 Option 3 Option 4 Answer Difficulty Time Second
speakingface the 2 50 60
person speaking

50 60
see better 1
50 60
0 2
50 60
think about what
you are going to say
next 1
50 60

0 2
50 60
looking away from
the person talking 2
50 60

0 1
50 60

0 1
50 60

check the time 1

50 60

0 1
50 60

0 1
50 60

choose the best

path to walk on 1
50 60

0 1
 50 60
it helps you
understand the
message other
people
communicate 2
50 60

0 1
50 60

0 1
50 60

0 1
50 60

0 2
50 60

0 1
50 60

0 1
50 60
When a teacher
explains the
Listening to Taylor homework
Watching TV Swift's new CD assignment 4
50 60

the words the tone of voice the posture

50 60
.You use your eyes
It requires a lot of and brain as well as You look very
multi-tasking. your ears. focused. 3
50 60
to observe the to make the
speaker's body speaker think you
language are tuned in none of these 2
50 60
While stocking
.You are assigned to shelves, you hear
work in the Austin and Nate You are assigned to
customer service talking about their bag groceries for the
department. weekend. shift. 2
50 60
Encourage the
person to talk Give advice Use empathy 3
 50 60
to encourage the to see how the
person to talk speaker is feeling all of these 4
50 60
to have time to think yto make sure you
of what you want to understand what to to get more
say do information 2
50 60

ask questions look at the speaker give feedback 3

50 60
0 2
50 60

Nothing, just One is by accident.

depends on which The other is
word you want to intentional (on Flip a coin. Who
use. purpose). knows? 3
50 60
Repeat, reword, or Asking questions
support what the Changing the (Clarifying or
speaker said subject reflecting) 2
50 60

Slightly leaning
Eating snacks forward Laying down 3
50 60
Looking at the Having side Interrupting the
speaker conversations speaker 2
50 60
The person next to
you Your Phone The speaker 3
50 60

0 1
Passive listening Active listening Total listening 3 50 60
50 60
Responding Agreeing Being active 2
50 60
2 3 43
50 60

Functional listening Passive listening Focused listening 1

50 60
That you think they
That you are good are worthy of your
at your job time That you care 4
50 60

Nod while they

Active listening make a point Ask questions 4
 50 60

Paraphrasing a and b Active listening 3

50 60
Focused listening Critical listening Empathetic listening
50 60
Verbal and body Nonverbal
language communication Face to face 1
50 60

Verbal contact Talking Interaction 1

50 60
Methods of
What not to say There are not really communication are
when policies on acceptable to use
communicating communication with a client 4
50 60
selecting responding understanding 1
50 60

selecting responding understanding 3

50 60

action-oriented time-oriented content-oriented 2

50 60