Executive Summary
Executive Summary
The Discount Pharmacy's main goal is to provide prescription medications for our
customers at the lowest prices on the market. We will be able to sell prescriptions at
reduced prices by carefully maintaining efficiencies in our operations and by targeting a
specific segment of the market - those customers who pay for their prescription
medications themselves. By focusing on this segment it gives us additional efficiencies
- we avoid disruptions in cash flow often associated with insurance payments and we can
eliminate unnecessary services for the type of knowledgeable, repeat customer taking
maintenance-type medication.
The Discount Pharmacy will operate from one store that will serve both mail order
customers and those who visit in person. We will thrive by employing friendly and
knowledgeable personnel, which, along with our great prices, will drive the repeat
business that we will rely upon. We only expect that as the price of medication continues
to skyrocket, The Discount Pharmacy will appeal more and more to the customer's sense
of value and convenience.
Our advertising, mainly through ads in magazines targeted at the over-55 crowd, will be
targeted at those who are looking to save money on a pricey but necessary and
regular expense.
The Discount Pharmacy will be led by John Reeleaf, an MBA with experience in the
pharmaceutical industry. Costs will be minimized by maintaining only one pharmacist
and filling the void with pharmaceutical techs. We expect to reach profitability by our
second year and will generate substantial sales by year three.
1.1 Objectives
The objectives for the first three years include:
1.2 Mission
The Discount Pharmacy's mission is to provide our customers with the best prices for
their prescription medications. Our convenience and services will exceed the expectations
of our customers.
Company Summary
The Discount Pharmacy is located in Portland, OR and offers prescription medications at
discount prices to our customers by mail order or at the store front.
The Discount Pharmacy is an Oregon limited liability corporation. The majority stock
holder is John Reeleaf.
The Discount Pharmacy will incur the following start-up equipment costs:
Three computer terminals.
Telecom system.
Storefront build-out.
Start-up inventory.
Rent, utilities, insurance.
Please note that these items will be used for more than one year and will therefore be
labeled long-term assets, depreciated using G.A.A.P. approved straight-line depreciation.
START-UP REQUIREMENTS
Start-up Expenses
Legal $1,000
Rent $2,000
Utilities $400
Start-up Assets
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your own business plan.
START-UP FUNDING
Assets
Liabilities
Current Borrowing $0
Long-term Liabilities $0
TOTAL LIABILITIES $0
Capital
Planned Investment
John $51,000
Products
The Discount Pharmacy offers a wide range of prescription drugs to patients based
in Oregon or nationally. Both generics and name brands are offered.
In order for a customer to purchase medications mail order, they must first contact The
Discount Pharmacy over the phone. The customer then needs to either mail in the
prescription, fax it, or email it. Once it is received and payment arrangements are
complete, the medicines will be sent out to the customer via U.S.P.S. or U.P.S. Local
customers may stop by the store front to pick up the medications.
The Discount Pharmacy will only service customers who self pay. The self pay customers
will be attracted to The Discount Pharmacy because of its superior prices. For many
Americans that do not have drug plans, including the vast majority of Americans over 65,
a discount on drugs is very welcome on today's increasingly tight monthly budgets.
The Discount Pharmacy will be able to survive on lower margins due to operating
efficiencies gained through national mail order operations and not accepting insurance
policy drug plans which hampers cash flow. The Discount Pharmacy will also save
money by not paying for customer's unlimited access to a pharmacist. If a customer has a
question regarding a drug, the pharmaceutical technician will attempt to answer it. As a
last resort the pharmacist will provide the answer. Generally, the technician or the
accompanying printed literature will answer the question.
This model of saving costs by not providing unlimited access to the pharmacist will be
successful because the majority of customers will be customers who have been taking
said drug for awhile, as opposed to a new prescription, and will not require their hand to
be held during the transaction. They are interested in The Pharmacy as an inexpensive
source for their medication.
With each order a printout will accompany the medications providing directions on how
to take the medications, other drugs that should be avoided concurrently, and other useful
information. The Discount Pharmacy will be using computer print outs from industry
software to reduce the cost of providing this information.
Note--while the term "self pay" is typically associated with the notion that the customer is
paying for the medication out of pocket without insurance, it is used in this context as the
customer paying for the medications up front regardless if they have insurance. They may
be paying out of pocket, or they may be paying up front and then submitting to their
insurance company's drug plan to reimburse them later.
Market Analysis Summary
The Discount Pharmacy's target market consists of two different groups, local customers
or walk-ins, and mail order customers.
The Discount Pharmacy will employ two different strategies to reach these two diverse
market segments.
The Discount Pharmacy's customers can be broken down into two different groups, mail
order customers and walk-in customers:
Mail order customers. This group of customers orders their medication through
the mail in an effort to save money. Generally, the mail order customers are older in
age, typically over 50. In general, elderly customers consume more medication
relative to younger people. The mail order customer will typically purchase
maintenance medications - prescriptions for an ongoing ailment that requires
regular treatment. This group of customers will also be more likely to purchase
several months of medication at once.
Walk-in customers. This group of customers are also looking for the lowest prices
for their medication. However, they tend to purchase medications monthly at their
local pharmacy, often at a higher price. There is not a common demographic for this
group of people, other than living in the Portland metropolitan area. Some of these
customers will pay for the medications out of pocket and some will submit a claim
to their insurance company for reimbursement at a later date.
MARKET ANALYSIS
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your own business plan.
The Discount Pharmacy will seek to attract two different groups of customers and will
thus have two strategies to attract them.
We anticipate that by far our largest group of customers will be those who order through
the mail. These customers will be targeted through an advertising campaign in magazines
and newsletters that have an older (>55) audience who regularly need medication and are
aware in advance of their needs. For example, one of the main advertising vehicles will
be the A.A.R.P monthly newsletter.
Walk-in customers will be targeted through advertisements in the local paper, "The
Oregonian." Ads will raise awareness for the The Discount Pharmacy and our low prices.
Local pharmacies. These are the pharmacies where you typically know the
pharmacist and they know your medical history. This option is high in personalized
service and convenience, and high in price.
Mail order and Internet pharmacies. These are similar to The Discount
Pharmacy.
Finally, The Discount Pharmacy is not designed to hold the patient's hand during their
purchase. We expect that the vast majority of our customers will already be informed of
how to take the medication, and any side effects or drug interactions that should be
avoided. We will simply provide each patient with a print out of all the relevant
information for consumption of the medication.
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The sales strategy will be based on generating long-term relationships with customers. To
facilitate that, we will provide medications at superior prices, have medicines in stock for
both quick shipment and store front pick up, and provide superior customer service. All
sales agents will be trained to provide friendly, knowledgeable customer service. By
keeping to these simple, yet effective, business practices, we expect that our customers
will make The Discount Pharmacy their exclusive source for medications. For some,
medications are an integral part of their lives, so establishing long-term relationships will
ensure a large, loyal customer base.
During the first month we will focus on setting up the store front and generating both
local and national visibility. Sales activity will begin in month two. Sales during months
three through five there will mainly consist of local business through the store front. In
month six we expect to see a jump in sales from mail order. Sales will grow steadily from
month six on.
SALES FORECAST
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your own business plan.
5.4 Milestones
MILESTONES
Totals $0
The Discount Pharmacy will hire a recent college graduate with a major in computer
science to complete and maintain our simple website. This will keep costs down.
Management Summary
John Reeleaf has experience working with a major drug manufacturer, Eli Lilly, as a drug
representative. He was able to see first hand the profitability associated with the
prescription drug industry, as well as the inefficiencies with which most companies are
plagued.
Order fulfillment agents: two for month five, a third for month eight.
TOTAL PEOPLE 11 11 11
Financial Plan
The following sections will outline important financial information.
The Break-even Analysis calculates what will be needed in monthly revenue to reach the
break-even point.
BREAK-EVEN ANALYSIS
Monthly Revenue Break-even $48,808
Assumptions:
The following table and charts present projected profit and loss.
PRO FORMA PROFIT AND LOSS
Expenses
Leased Equipment $0 $0 $0
Other $0 $0 $0
Assets
Current Assets
Long-term Assets
Current Liabilities
Current Borrowing $0 $0 $0
MONTH MONTH MONTH MONTH MONTH MONTH MONTH MONTH MONTH MONTH MONTH MONTH
1 2 3 4 5 6 7 8 9 10 11 12
Sales
Walk-in 40% $0 $8,765 $10,987 $12,554 $16,776 $18,443 $20,001 $21,332 $22,343 $25,311 $26,544 $26,544
customer
s
Mail order 40% $0 $2,245 $5,543 $6,543 $12,344 $15,454 $19,877 $26,765 $31,223 $34,232 $38,998 $38,998
customer
s
TOTAL $0 $11,010 $16,530 $19,097 $29,120 $33,897 $39,878 $48,097 $53,566 $59,543 $65,542 $65,542
SALES
Direct Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month Month Month
Cost of 10 11 12
Sales
Walk-in $0 $3,506 $4,395 $5,022 $6,710 $7,377 $8,000 $8,533 $8,937 $10,124 $10,618 $10,618
customer
s
Mail order $0 $898 $2,217 $2,617 $4,938 $6,182 $7,951 $10,706 $12,489 $13,693 $15,599 $15,599
customer
s
Subtotal $0 $4,404 $6,612 $7,639 $11,648 $13,559 $15,951 $19,239 $21,426 $ $26,217 $26,217
Direct
Cost of
23,817
Sales
PERSONNEL PLAN
MONT MONT MONT MONT MONT MONT MONT MONT MONT MONT MONT MONT
H1 H2 H3 H4 H5 H6 H7 H8 H9 H 10 H 11 H 12
CEO (John) 0 $4,000 $4,000 $4,000 $4,000 $4,000 $4,000 $4,000 $4,000 $4,000 $4,000 $4,000 $4,000
%
Pharmacist 0 $0 $5,000 $5,000 $5,000 $5,000 $5,000 $5,000 $5,000 $5,000 $5,000 $5,000 $5,000
%
Pharmacist 0 $0 $2,500 $2,500 $2,500 $2,500 $2,500 $2,500 $2,500 $2,500 $2,500 $2,500 $2,500
technician %
Pharmacist 0 $0 $2,500 $2,500 $2,500 $2,500 $2,500 $2,500 $2,500 $2,500 $2,500 $2,500 $2,500
technician %
Sales agent 0 $0 $0 $1,920 $1,920 $1,920 $1,920 $1,920 $1,920 $1,920 $1,920 $1,920 $1,920
%
Sales agent 0 $0 $0 $1,920 $1,920 $1,920 $1,920 $1,920 $1,920 $1,920 $1,920 $1,920 $1,920
%
Counter 0 $0 $0 $1,440 $1,440 $1,440 $1,440 $1,440 $1,440 $1,440 $1,440 $1,440 $1,440
person/phon %
e rep.
Counter 0 $0 $0 $1,440 $1,440 $1,440 $1,440 $1,440 $1,440 $1,440 $1,440 $1,440 $1,440
person/phon %
e rep.
Order 0 $0 $0 $1,440 $1,440 $1,440 $1,440 $1,440 $1,440 $1,440 $1,440 $1,440 $1,440
fulfillment %
TOTAL 1 4 9 9 9 10 11 11 11 11 11 11
PEOPLE
Total Payroll $4,000 $14,00 $22,16 $22,16 $22,16 $24,66 $26,58 $26,58 $26,58 $26,58 $26,58 $26,58
0 0 0 0 0 0 0 0 0 0 0
GENERAL ASSUMPTIONS
MONT MONT MONT MONT MONT MONT MONT MONT MONT MONT MONT MONTH
H1 H2 H3 H4 H5 H6 H7 H8 H9 H 10 H 11 12
Plan 1 2 3 4 5 6 7 8 9 10 11 12
Month
Current 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00%
Interest
Rate
Long- 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00%
term
Interest
Rate
Tax Rate 30.00% 30.00% 30.00% 30.00% 30.00% 30.00% 30.00% 30.00% 30.00% 30.00% 30.00% 30.00%
Other 0 0 0 0 0 0 0 0 0 0 0 0
MONTH MONTH MONTH MONTH MONTH MONTH MONTH MONTH MONTH MONTH MONTH MONTH
1 2 3 4 5 6 7 8 9 10 11 12
Sales $0 $11,010 $16,530 $19,097 $29,120 $33,897 $39,878 $48,097 $53,566 $59,543 $65,542 $65,542
Direct Cost $0 $4,404 $6,612 $7,639 $11,648 $13,559 $15,951 $19,239 $21,426 $23,817 $26,217 $26,217
of Sales
Other $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Production
Expenses
TOTAL $0 $4,404 $6,612 $7,639 $11,648 $13,559 $15,951 $19,23 $21,42 $23,81 $26,21 $26,217
COST OF 9 6 7 7
SALES
Gross $0 $6,606 $9,918 $11,458 $17,472 $20,338 $23,927 $28,858 $32,140 $35,726 $39,325 $39,325
Margin
Gross 0.00% 60.00% 60.00% 60.00% 60.00% 60.00% 60.00% 60.00% 60.00% 60.00% 60.00% 60.00%
Margin %
Expenses
Payroll $4,000 $14,000 $22,160 $22,160 $22,160 $24,660 $26,580 $26,580 $26,580 $26,580 $26,580 $26,580
Sales and $700 $700 $700 $700 $700 $700 $700 $700 $700 $700 $700 $700
Marketing
and Other
Expenses
Depreciatio $142 $142 $142 $142 $142 $142 $142 $142 $142 $142 $142 $142
n
Leased $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Equipment
Utilities $400 $400 $400 $400 $400 $400 $400 $400 $400 $400 $400 $400
Insurance $300 $300 $300 $300 $300 $300 $300 $300 $300 $300 $300 $300
Rent $2,000 $2,000 $2,000 $2,000 $2,000 $2,000 $2,000 $2,000 $2,000 $2,000 $2,000 $2,000
Payroll 15 $600 $2,100 $3,324 $3,324 $3,324 $3,699 $3,987 $3,987 $3,987 $3,987 $3,987 $3,987
Taxes %
Other $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Total $8,142 $19,642 $29,026 $29,026 $29,026 $31,901 $34,109 $34,109 $34,109 $34,109 $34,109 $34,109
Operating
Expenses
Profit ($8,142 ($13,036 ($19,108 ($17,568 ($11,554 ($11,563 ($10,182 ($5,251) ($1,969) $1,617 $5,216 $5,216
Before ) ) ) ) ) ) )
Interest and
Taxes
EBITDA ($8,000 ($12,894 ($18,966 ($17,426 ($11,412 ($11,421 ($10,040 ($5,109) ($1,827) $1,759 $5,358 $5,358
) ) ) ) ) ) )
Interest $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Expense
Taxes $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Incurred
Net Profit ($8,142 ($13,036 ($19,108 ($17,568 ($11,554 ($11,563 ($10,182 ($5,251) ($1,969) $1,617 $5,216 $5,216
) ) ) ) ) ) )
Net 0.00% - - -91.99% -39.68% -34.11% -25.53% -10.92% -3.68% 2.72% 7.96% 7.96%
Profit/Sales 118.40% 115.60%
MONTH MONTH MONTH MONTH MONTH MONTH MONTH MONTH MONTH MONTH MONTH MONTH
1 2 3 4 5 6 7 8 9 10 11 12
Cash
Received
Cash from
Operations
Cash Sales $0 $11,010 $16,530 $19,097 $29,120 $33,897 $39,878 $48,097 $53,566 $59,543 $65,542 $65,542
SUBTOTAL $0 $11,010 $16,530 $19,097 $29,12 $33,897 $39,87 $48,09 $53,56 $59,54 $65,54 $65,54
CASH FROM
OPERATION
S 0 8 7 6 3 2 2
Additional
Cash
Received
New Current $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Borrowing
New Other $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Liabilities
(interest-free)
New Long- $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
term
Liabilities
Sales of Other $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Current
Assets
Sales of Long- $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
term Assets
New $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Investment
Received
SUBTOTAL $0 $11,010 $16,530 $19,097 $29,12 $33,897 $39,87 $48,09 $53,56 $59,54 $65,54 $65,54
CASH 0 8 7 6 3 2 2
RECEIVED
Expenditures Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month Month Month
10 11 12
Expenditures
from
Operations
Cash $4,000 $14,000 $22,160 $22,160 $22,160 $24,660 $26,580 $26,580 $26,580 $26,580 $26,580 $26,580
Spending
Bill Payments $133 $4,050 $5,817 $15,029 $15,735 $22,781 $22,867 $26,112 $30,275 $31,307 $33,914 $36,155
SUBTOTAL $4,133 $18,050 $27,977 $37,189 $37,89 $47,441 $49,44 $52,69 $56,85 $57,88 $60,49 $62,73
SPENT ON 5 7 2 5 7 4 5
OPERATION
S
Additional
Cash Spent
Sales Tax, $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
VAT,
HST/GST Paid
Out
Principal $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Repayment of
Current
Borrowing
Other $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Liabilities
Principal
Repayment
Long-term $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Liabilities
Principal
Repayment
Purchase $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Other Current
Assets
Purchase $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Long-term
Assets
Dividends $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
SUBTOTAL $4,133 $18,050 $27,977 $37,189 $37,89 $47,441 $49,44 $52,69 $56,85 $57,88 $60,49 $62,73
CASH SPENT 5 7 2 5 7 4 5
Net Cash Flow ($4,133) ($7,040) ($11,447 ($18,092 ($8,775) ($13,544 ($9,569) ($4,595) ($3,289) $1,656 $5,048 $2,807
) ) )
Cash Balance $136,36 $129,32 $117,880 $99,787 $91,012 $77,468 $67,899 $63,304 $60,015 $61,671 $66,719 $69,525
7 7
MONTH 1 MONTH MONTH MONTH MONTH MONTH MONTH MONTH MONTH MONTH MONTH MONTH
2 3 4 5 6 7 8 9 10 11 12
Assets Starti
ng
Balan
ces
Current
Assets
Cash $140, $136,367 $129,32 $117,88 $99,787 $91,012 $77,468 $67,899 $63,304 $60,015 $61,671 $66,719 $69,525
500 7 0
Inventory $10,0 $10,000 $5,596 $7,273 $8,403 $12,813 $14,915 $17,546 $21,163 $23,569 $26,199 $28,838 $28,838
00
Other $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Current
Assets
TOTAL $150 $146,367 $134,9 $125,1 $108,1 $103,8 $92,38 $85,44 $84,46 $83,58 $87,87 $95,55 $98,36
CURRENT ,500 23 53 90 25 2 5 6 4 0 7 4
ASSETS
Long-term
Assets
Long-term $8,50 $8,500 $8,500 $8,500 $8,500 $8,500 $8,500 $8,500 $8,500 $8,500 $8,500 $8,500 $8,500
Assets 0
Accumulate $0 $142 $284 $426 $568 $710 $852 $994 $1,136 $1,278 $1,420 $1,562 $1,704
d
Depreciatio
n
TOTAL $8,5 $8,358 $8,216 $8,074 $7,932 $7,790 $7,648 $7,506 $7,364 $7,222 $7,080 $6,938 $6,796
LONG- 00
TERM
ASSETS
TOTAL $159 $154,725 $143,1 $133,2 $116,1 $111,6 $100,0 $92,95 $91,83 $90,80 $94,95 $102,4 $105,1
ASSETS ,000 39 27 22 15 30 1 0 6 0 95 60
Liabilities Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month Month Month
and Capital 10 11 12
Current
Liabilities
Accounts $0 $3,867 $5,317 $14,513 $14,976 $22,023 $22,001 $25,104 $29,234 $30,179 $32,706 $35,035 $32,484
Payable
Current $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Borrowing
Other $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Current
Liabilities
SUBTOTAL $0 $3,867 $5,317 $14,51 $14,97 $22,02 $22,00 $25,10 $29,23 $30,17 $32,70 $35,03 $32,48
CURRENT 3 6 3 1 4 4 9 6 5 4
LIABILITI
ES
Long-term $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Liabilities
TOTAL $0 $3,867 $5,317 $14,51 $14,97 $22,02 $22,00 $25,10 $29,23 $30,17 $32,70 $35,03 $32,48
LIABILITI 3 6 3 1 4 4 9 6 5 4
ES
Paid-in $183, $183,100 $183,10 $183,10 $183,10 $183,10 $183,10 $183,10 $183,10 $183,10 $183,10 $183,10 $183,10
Capital 100 0 0 0 0 0 0 0 0 0 0 0
Retained ($24, ($24,100) ($24,10 ($24,10 ($24,10 ($24,10 ($24,10 ($24,10 ($24,10 ($24,10 ($24,10 ($24,10 ($24,10
Earnings 100) 0) 0) 0) 0) 0) 0) 0) 0) 0) 0) 0)
Earnings $0 ($8,142) ($21,17 ($40,28 ($57,85 ($69,40 ($80,97 ($91,15 ($96,40 ($98,37 ($96,75 ($91,54 ($86,32
8) 6) 4) 8) 1) 3) 4) 3) 6) 0) 4)
TOTAL $159 $150,858 $137,8 $118,7 $101,1 $89,59 $78,02 $67,84 $62,59 $60,62 $62,24 $67,46 $72,67
CAPITAL ,000 22 14 46 2 9 7 6 7 4 0 6
TOTAL $159 $154,725 $143,1 $133,2 $116,1 $111,6 $100,0 $92,95 $91,83 $90,80 $94,95 $102,4 $105,1
LIABILITI ,000 39 27 22 15 30 1 0 6 0 95 60
ES AND
CAPITAL
Net Worth $159, $150,858 $137,82 $118,71 $101,14 $89,592 $78,029 $67,847 $62,596 $60,627 $62,244 $67,460 $72,676
000 2 4 6