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The Puppet - Leadership Case

Rex Justice is a supervisor in the financial section of Carfax Corporation who is highly valued by upper management for his loyalty and ability to follow orders. However, Rex's employees feel he is too focused on pleasing managers and not concerned enough with their needs, such as pushing for higher pay or supporting new ideas. As a result, employees believe Rex acts only as a "puppet" for upper management and performance in the department is suffering due to his leadership style.

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923 views1 page

The Puppet - Leadership Case

Rex Justice is a supervisor in the financial section of Carfax Corporation who is highly valued by upper management for his loyalty and ability to follow orders. However, Rex's employees feel he is too focused on pleasing managers and not concerned enough with their needs, such as pushing for higher pay or supporting new ideas. As a result, employees believe Rex acts only as a "puppet" for upper management and performance in the department is suffering due to his leadership style.

Uploaded by

daveferal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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The Puppet

Rex Justice is a long-term employee of the Carfax Corporation, and for the last
several years he has been a supervisor in the financial section of the firm. He is very
loyal to Carfax and works hard to follow the company policies and procedures and
the orders of the managers above him. In fact, upper-level management think very
highly of him; they can always count on Rex to meet any sort of demand that the
company places on him. He is valued and well-liked by all the top managers. His
employees in the financial section have the opposite opinion of Rex. They feel that
he is too concerned with pleasing the upper-level brass and not nearly concerned
enough with the needs and concerns of the employees in his department. For
example, they feel that Rex never really pushes hard enough for a more substantial
slice of the budget. Relative to other departments in the company, they feel they are
underpaid and overworked. Also, whenever one of them goes to Rex with a new idea
or suggestion for improvement, he always seems to have five reasons why it can’t be
done. There is considerable dissatisfaction in the department, and everyone thinks
that Rex is just a puppet for management. Performance has begun to suffer because
of his style and leadership. Upper-level management seem to be oblivious to the
situation in the finance section. 

1. How would you explain Rex’s leadership style?


2. What advice would you give Rex to improve his approach to leadership?

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