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Context of The Problem

This document outlines a study on the challenges of managing a school canteen due to student customer behavior. It discusses issues like students rushing in lines and causing chaos. The purpose is to understand the experiences of canteen management dealing with student behaviors and the impacts on managing the canteen. It will use qualitative interviews of canteen staff with experience to gather data on the challenges and how they can be addressed. The theoretical framework discusses approaches to effective management.

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Leo Sandy Ambe Cuis
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62 views6 pages

Context of The Problem

This document outlines a study on the challenges of managing a school canteen due to student customer behavior. It discusses issues like students rushing in lines and causing chaos. The purpose is to understand the experiences of canteen management dealing with student behaviors and the impacts on managing the canteen. It will use qualitative interviews of canteen staff with experience to gather data on the challenges and how they can be addressed. The theoretical framework discusses approaches to effective management.

Uploaded by

Leo Sandy Ambe Cuis
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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CONTEXT OF THE PROBLEM

Managing a canteen given the behavior of the student customer


 Learn to cope with the given behavior of a student customer.
 Know how the canteen could handle the management of the
school canteen with different behavior of the customers.
 Unfortunately, attempts to control students behaviors in
school often use punitive approaches such as reprimands,
detention, isolation, extra academic work. (Emily Morecock,
et al)

STATEMENT OF THE PROBLEM


 Most of the students are always on the rush when it comes in
buying food in the cafeteria, so it can’t avoid bumping with
each other in a dense line which often causes chaos in the
canteen.
RESEARCH GAP
 Frederike Mensink, et al. (2012). The environment can exert a
strong influence in peoples food decisions.

PURPOSE OF THE STUDY


 To determine the experiences of the school canteen
management in dealing with the behaviors of the student
customers.
 To describe the impact of the behavior of the student in
managing a school canteen.
 To understand how does the management deal with the
impact of the behavior’s of the student customers.
RESEARCH QUESTION
 What are the experiences of the school canteen management
in dealing with the behavior of the student customers?
 Why is it challenging to manage school canteen with student
customers?
 What can be done to address the challenges?

THEORETICAL FRAMEWORK
 Woodward (1958 et al). Justified their approach by arguing
that effectiveness is the key to a good management and
that’s the key to effectiveness his managerial flexibility.
METHODOLOGY

RESEARCH DESIGN
 Densin and Lincoln (1994). Discuss that Qualitative Research
is multi method in focus involving interpretive, naturalistic
approach to its subject matter.

RESEARCH SETTING
 The canteen is placed near the school faculty it is usually
crowded most of the time due to the goods they sell.
 It is located in Magsaysay street, Sorsogon City.
SAMPLE AND SAMPLING PROCEDURE
 Canteen staff
 Have 2 to 5 years experience
 Willing to participate in the study

DATA COLLECTION METHOD


 Interview

DATA COLLECTION PROCEDURE


 Securing a permit from principal and teacher to conduct
interview inside the campus.
 Preparation of letter request for participants.
 Conducting an interview.
 Data will be gathered interpret and analyze by the researcher.
MANAGING SCHOOL CANTEEN ALONG THE BEHAVIOR OF
STUDENT CUSTOMERS

PREPARED BY:
JOHN KENRICK TISOY
ANGELINE ARENDAIN
CRIZZA MAE BARBIN
LYDEL JANE CUIS
MISSY JASARENO

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