New Verticals

Onboarding
Manual

Updated: 11/06/2020
 • Vendor Management

• Logging into goDroid

• Connecting to the Printer

• Accepting & Declining Orders

• Managing Pre Orders

Agenda • Shop Status

• Menu Availability

• Recent Orders

• Show me the App

• Help & Support

• FAQs

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Vendor Management

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Vendor Management

RESTAURANT PORTAL
https://foodpanda.portal.restaurant/login
Useful Tips:
You can now ● Menu change
access your ● Photo upload/ replacement
restaurant portal ● Change in operating hours
through the ● Invoice
Portal app!
SUPPORT BUTTON
Simply log with in ● Billing Issues
your credentials ● Technical issues
● or any other queries
Your Restaurant Portal

EASY TRACKING SYSTEM AVAILABLE

● Menu
● Opening Time
● Device Shipment
Your Restaurant Portal

EASY TRACKING SYSTEM AVAILABLE

● Menu
○ An email will be sent to
notify you once it’s created.
Afterwich, you may
proceed to approve or edit
if necessary

● Opening Time
○ An email will be sent to
notify you once it’s created.
Afterwich, you may
proceed to approve or edit
if necessary

● Device Shipment
○ Once devices have been
delivered, status will be
changed as seen
Your Restaurant Portal

EASY TRACKING SYSTEM AVAILABLE

● Menu
○ An email will be sent to
notify you once it’s created.
Afterwich, you may
proceed to approve or edit
if necessary

● Opening Time
○ An email will be sent to
notify you once it’s created.
Afterwich, you may
proceed to approve or edit
if necessary

● Device Shipment
○ Once devices have been
delivered, status will be
changed as seen
Your Restaurant Portal

EASY TRACKING SYSTEM AVAILABLE

● Menu
○ An email will be sent to
notify you once it’s created.
Afterwich, you may
proceed to approve or edit
if necessary

● Opening Time
○ An email will be sent to
notify you once it’s created.
Afterwich, you may
proceed to approve or edit
if necessary

● Device Shipment
○ Once devices have been
delivered, status will be
changed as seen
 Logging into goDroid &
Connecting to the Printer

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Logging into goDroid

Step 2:
Click “Select Country”
& Select “Singapore”

Singapore

Step 3: Step 4:
Step 1: Press ‘GET STARTED!’ Select preferred language
Click on “goDroid” 
 

Connecting to the Printer

Please ensure “Inner Printer” appears under

“Paired Devices” in “Setting” on the main
page

When printer status is Disconnected, please

reconnect printer:
1. Press ‘Bluetooth printer’
2. Choose ‘InnerPrinter’

Useful Tips:
1. Click on “Test Print” to ensure
that the printer is connected
2. You’re able to change the
number of receipts you’d need to
print
Step 1:
Click on “settings”
Switching off wifi

Step 1: Step 2: Step 3:

Click on “settings” Click on “Wi-Fi” Switch Wi-Fi to “Off”
Accepting & Declining Orders!

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Receiving Orders

Orders received when Orders received when

device is on “sleeping device is on “Order
mode”: Processing” page:
● Ring ● Ring
● Pink screen with ● Pop up screen
“new orders with “You have a
pending” new order!”

Click on “View Order” to

view the order.
Accepting Orders

Click on the green Once order is accepted, it

“Accept” button moves from “New” to
“Accepted”
Our delivery rider will
arrive at your shop to pick
up the order by the
approximate time stated

Please ensure the order is

prepare by then
Accepted Orders

Number of minutes before rider

arrives.

Order Code

Customer and rider’s Once items are ready for collection,

detail click on “Food is Ready”

Item(s) Ordered
Managing Pre Orders

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Managing Pre Orders

Pre orders will reflect under

upcoming orders at the bottom

No riders are assigned yet

Therefore, do not prepare the

orders yet.

However, please ensure these

items are available

Device will not ring until its near

the pick up time

You are able to decline pre

orders.
Managing Pre Orders

Once it becomes relevant, it will

appear as a “New” order just like
any regular orders
● Ring
● Pop up screen with “You
have a new order!”

Likewise, you may choose to

accept or decline the order
Declining Orders

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Declining Orders

Useful Tips:
To avoid disappointed
customers from declining
orders, please deactivate
unavailable items in advance
If you are unable to accept
an order, please click on the
at the top right hand corner,
then select decline

You will then be prompted to

select the reason thereafter
Declining Orders

If “Item Unavailable” is selected, you will be

prompted to choose which item is
unavailable.

In the case the unavailable item is tagged as

“Optional” you may still accept and proceed
with the order.

If the unavailable item has no “Optional”

tag, unfortunately the order will need to be
cancelled

Items that are selected will be marked as

“Unavailable Today” under “Menu
Availability”.
Restaurant Status

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Shop Status

OPEN
Normal condition
to receive orders
Your shop’s operating
hours on foodpanda are CHANGE TO BUSY
dependent on the hours Reduces incoming orders for
provided to us 30 mins. Afterwich, will be
switched back to open
To avoid declining orders
& giving customers a bad CLOSE
experience, you may Completely closes the shop
change your shop status until midnight. Customers
at the top right hand will not be able
corner to place any orders at all

Useful Tips:
You may “Re-open” back
your restaurant anytime
Menu Availability

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Menu Availability

Select the unavailable item & click on the

“Green tick” beside the item & amend
accordingly

AVAILABLE
Default setting

UNAVAILABLE TODAY
Only unavailable for the day.
Automatically reverts back
to available on the next business operating
hours

UNAVAILABLE INDEFINITELY
Unsure when items will be available again.
If menu Items are unavailable,
go to “Menu Availability” to This can be manually toggled back to
deactivate these items to “available” once item
avoid any cancellation orders is back in stock
Recent Orders

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Recent Orders

Recent orders will reflect:

All accepted & decline orders within the past

48 hours

Useful Tips:
Click into any orders from the list to reprint the
receipt if required
Show Me the App

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 Show me the App

You may click on

“Show me the
App” to for a quick
refresh on the
basic functions of
the app.

You can now send

a test order to
yourself to
practice.
Help & Support

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Help & Support

HELP & SUPPORT

Tool that allows you

to easily reach out Click on “New
to our Partner Conversation” to
Service team start chatting with
our agents
Simply click on
“Help & Support”

Check out the

guide!
 Help & Support

Do not worry if
Simply type your you have exit the
Select the
queries at the chat by accident.
category of
bottom & a There will be a
assistance
Partner Service notification
available on the
agent will attend prompt
chat
to you. appearing on the
screen
FAQs

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FAQs

1. Do I still have to contact Partner Service if I decline orders due to Item Unavailable?

No, as the menu will be updated accordingly and refund will be made to customer automatically.

2. How long will the item be switched off for.

It will be switched off for the rest of the day.

3. What if the rider turns up earlier that the pick up time?

It is alright as the order will have to be accepted by the rider before you receive it on your SUNMI device, hence
there could be cases where riders are nearby your store when the rider accepted the order.

4. How often should I manage my stock?

For fast moving goods, daily. For normal products, every 2 - 3 days.
Thank You

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