Undergraduate

TEACHING LEARNING PLAN

First Semester/A.Y. 2019-2020

I. COURSE TITLE: Operations Management (TQM)

II. COURSE CODE: BME 1
CREDITS: Three (3) units
NUMBER OF HOURS: 3 hours/week
CLASS SCHEDULE: WThF/ 8:30-9:30

III. COURSE DESCRIPTION

Local business organizations are confronted with increasing global competition. To face up to these challenges, managers and decision
makers need to fully understand the role of the operations function and its impact on competitiveness. Students will learn how enterprises can
organize and manage resources (manpower, technology, facilities, and materials) efficiently to create and deliver products and/or services that
respond effectively to customer requirements and expectations. The course covers concepts, procedures, and technologies used in designing
and managing operational process in both manufacturing and service-oriented organizations, with emphasis on informed decision making and
the use of analytical tools.

IV. COURSE INTENDED LEARNING OUTCOMES

At the end of the course the students are expected to:

A. Competencies
1. Obtain an overview of the Operation Management function through the introduction of the topics traditionally associated with the study of OM
2. Understand the role and contribution of operations towards achieving competitive advantage in the marketplace
3. Develop an understanding of the terminology and responsibilities that relate to OM
4. Formulate and describe the function of the OM discipline in various types of organizations, including both services and manufacturing.
5. Be able to use quality management methods analysing and solving problems of organization
 V. COURSE OUTLINE AND TIMEFRAME

Timeframe Course Content/Subject Matter

Weeks 1-5 TQM Evolution
- Introduction
- Definition of TQM
Dimensions of Quality
- Evolution of Quality
- Strategic Planning
- Quality Management
Week 5 Preliminary Examination
Weeks 6-9 Quality Cost
- Cost of Quality
- Classification of Failure Cost
- Reducing Cost
- Analysis of External Failure Cost
- Analysis of Internal Failure Cost
Week 9 Midterm Examination
Weeks 10-12 TQM Implementation
- TQM Tools and Techniques
- PDSA TQM Implementation
- Planning Phase of TQM
- Select Process for Improvement
- Barriers of TQM Implementation
Weeks 13-15 Customer Satisfaction
- Service of Quality
- Features of Services
- Customer Delight
- Customer Feedback and Complaints Resolution
Weeks 16-17 Continuous Process Improvement
- Juran’s Trilogy
- Kaizen
- Kaizen Blitz-Benefits
- The Seven Deadly Wastes
- Business Process Reengineering
Week 18 Final Examination
 VI. COURSE CONTENT

Learning Experiences
Intended Learning Assessment Task
Content Standard Time Teaching and Learning Activities References
Outcome Topic(s) (ATs)
Frame (TLAs)
Familiarize about the At the end of the unit, TQM Evolution Weeks Classroom sharing (Introductions)  Oral Total Quality
definition of TQM and 1-5 recitation Management
the students must have:  Introduction Lecture
dimension of quality
 Definition of TQM Discussion  Short Quiz
-Recognize the definition  Dimension of
of TQM and dimension of Quality Subburaj
quality  Evolution of Quality Ramasamy
 Strategic Planning
-Differentiate the financial  Quality
assets versus tangible Management
asset

Preliminary Examination
Week 5

Weeks  Recitation  Capital

Demonstrate At the end of the unit,  Depository Institutions  Lecture/discussion
6-9  Short Quiz Markets
familiarity with the students must have:  Power-point presentations
 Asset/Liability Problem Institutions
assets/liability - Identify the problem of of Depository and
problem of depository institution Institutions
depository asset/liability Instruments
 Concerns of
Regulations Frank J. Fabozzi
Demonstrate -Explain the concerns and
regulations of commercial  Commercial Banks
understanding of
banks
the concerns of
regulations and
commercial banks

Midterm Examination
 Week 9

Demonstrate At the end of the unit, Weeks  Lecture/discussion  Oral Recitation  Capital
familiarity with the students must have: 10-12 Markets
 Think- pair- share Institutions
insurance -Understand what is
companies  Insurance Companies
and
insurance companies
 Overview of insurance Instruments
-Identify the different Companies
types of insurance Frank J. Fabozzi
Demonstrate  Types of Insurance
Knowledge of the - Understand what is Companies
insurance companies and  Insurance companies
types of insurance
the types of products versus Types of
Products
Demonstrate
understanding with
the insurance
companies versus
types of products

 Short Quiz  Capital

Demonstrate At the end of the unit,  Fundamentals of the  Lecture Discussion
familiarity with the the students must have: Insurance Industry Markets
 Group dynamics (reporting)
fundamentals of the Institutions
- understand the  Regulations of and
insurance industry fundamentals of the Insurance Companies
insurance industry Instruments
 Deregulations of the
Demonstrate Insurance Industry Frank J. Fabozzi
understanding of - Identify the regulations
 General Account and
the regulations and and deregulations of Separate Account
insurance companies
deregulations of the Products
insurance
 Insurance Company
companies Investment Strategies
- differentiate the general
Demonstrate account to separate
knowledge of the account
general and
separate account
Demonstrate -understand the
understanding of insurance company
insurance company investment strategies
investment
strategies
Demonstrate At the end of the unit,  Asset Management Weeks  Lecture/discussion  Oral Recitation  Capital
familiarity with the students must have: Firms 13-15 Markets
 Investment Companies  Essay Institutions
asset management - Explain the asset  Exchange Traded and
firms management Funds Instruments
- understand the
Demonstrate investment companies Frank J. Fabozzi
knowledge of
investment - Explain the exchange
companies traded funds

Demonstrate
understanding of
exchange traded
funds

Demonstrate At the end of the unit,  Separately Managed  Lecture/discussion  Oral Recitation  Capital
familiarity with the students must have: Accounts Markets
 Oral presentations
separately managed  Essay Institutions
- Explain what is  Hedge Funds and
accounts separately managed
accounts  Pension Funds Instruments
- Analyze the difference of
Demonstrate Frank J. Fabozzi
hedge funds to pension
knowledge and funds
understanding of
the hedge funds and
pension funds
  Capital
Demonstrate At the end of the unit,  Public Offering of Weeks  Lecture/discussion  Oral Recitation
knowledge of the students must have: Securities 16-17 Markets
 Essay writing Institutions
public offering of - Identify the public  Trading of Securities
securities and and
offering of securities and
trading of securities the trading of securities  Private Placement of Instruments
Securities
Frank J. Fabozzi
- Understand the private  Securitization of Assets
Demonstrate placement of securities
familiarity on and securitization of
assets
private placement
of securities and
securitization of
assets

Demonstrate At the end of the unit,  Mergers and  Lecture/discussion  Oral Recitation  Capital
familiarity with the students must have: Acquisitions Markets
 Essay Writing Institutions
mergers and -Understand the mergers
acquisitions and
and acquisitions
 Securities Finance Instruments
- Explain what is
securities finance Frank J. Fabozzi
Demonstrate
knowledge of
securities finance

Final Examination Week 18

VII. COURSE REQUIREMENTS

1. Regular quizzes
2. Group reports
3. Major Exams

VIII. GRADING SYSTEM

Major Exam 40%

Class Standing 30%
Project 20%
Attendance 5%
Behavior 5%
Total 100%

IX. CLASSROOM POLICIES

Attendance policy:
 Students must arrive on time.
 Students must use English in all class activities, spoken and written.
 If a student arrives after the scheduled beginning time for class, it will be put down in the attendance sheet as Late (3 times Late = 1 absence).
 Attendance is part of performance tasks.
 Being absent for more than 20% of allocated course time means that the student will receive a DN (denied from final exam) grade which is equivalent to an F.

General policies:
- There will be NO make-up exams.
- Mobile phone must be switched off in class.
- Students are responsible for their belongings.
- Students must adhere to university policies and regulations at all times.
Reminders:

1. Deadline for dropping----September 8, 2008

2. Maximum no. of absences----6
 3. 3 instances of tardiness--------1 absence
Late= arrival beyond the first 15 mins of the scheduled start of class session.

Summative Assessment Types

Categories:

1. Written Discourses
Abstract -A concise description of a longer paper -Research/conference/journal
Case Study -Analytical Account -identification and analysis of discipline
Critique
Essay
Written Examination
Literature review
Workbook
Minutes
Peer review
Portfolio
Problem solving task
Professional Plans
Applied project
Quiz /test
Reflective journal
Report
Research paper
Self—assessment
Thesis

2.Oral Discourses

Critique
Debate
Discussion Forum
Interview
Presentation (individual/group)

3.Performance-Exhibition-demonstration

Creative work
Demonstration
Placement performance
Practical Examination
Exhibition
Laboratory
Recorded/rendered creative work
Poster presentation

1. Designed
 Design
Model

2. Student Negotiated

Student Negotiated assessment A topic, its nature and scope developed in consultation with the Learning contract
lecturer or supervisor

NOTE:

Having an assessment task for each unit is highly discouraged. The assessment is an individual faculty gauge in ascertaining the extent of students’
Learning and reflection. It is highly recommended that each assessment task sheet should contain the following components:

1. Purpose
2. Context
3. Task
4. Audience
5. Guidelines
6. Rubrics for assessment