Scribd Logo
Upload

Welcome to Scribd!

  • 49 views

    The Importance of Nonverbal Communication PDF

    Uploaded by

    manmal
    Non-verbal communication such as body language, tone of voice, and physical cues account for over 90% of the total message communicated. It is important to be mindful of non-verbal signals as they can contradict, regulate, or change the meaning of verbal messages. Face-to-face interactions allow for the richest non-verbal communication, while communications like email lose these non-verbal cues and can lead to unintended interpretations if the sender is not careful. Key aspects of effective non-verbal communication include maintaining eye contact, an open posture, appropriate physical distance, and a relaxed tone and facial expressions.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    The Importance of Nonverbal Communication PDF

    Uploaded by

    manmal
    49 views1 page
    Non-verbal communication such as body language, tone of voice, and physical cues account for over 90% of the total message communicated. It is important to be mindful of non-verbal signals as they can contradict, regulate, or change the meaning of verbal messages. Face-to-face interactions allow for the richest non-verbal communication, while communications like email lose these non-verbal cues and can lead to unintended interpretations if the sender is not careful. Key aspects of effective non-verbal communication include maintaining eye contact, an open posture, appropriate physical distance, and a relaxed tone and facial expressions.

    Original Title

    the-importance-of-nonverbal-communication.pdf

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Non-verbal communication such as body language, tone of voice, and physical cues account for over 90% of the total message communicated. It is important to be mindful of non-verbal signals as they can contradict, regulate, or change the meaning of verbal messages. Face-to-face interactions allow for the richest non-verbal communication, while communications like email lose these non-verbal cues and can lead to unintended interpretations if the sender is not careful. Key aspects of effective non-verbal communication include maintaining eye contact, an open posture, appropriate physical distance, and a relaxed tone and facial expressions.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    49 views1 page

    The Importance of Nonverbal Communication PDF

    Uploaded by

    manmal
    Non-verbal communication such as body language, tone of voice, and physical cues account for over 90% of the total message communicated. It is important to be mindful of non-verbal signals as they can contradict, regulate, or change the meaning of verbal messages. Face-to-face interactions allow for the richest non-verbal communication, while communications like email lose these non-verbal cues and can lead to unintended interpretations if the sender is not careful. Key aspects of effective non-verbal communication include maintaining eye contact, an open posture, appropriate physical distance, and a relaxed tone and facial expressions.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    The Importance of Non-Verbal Communication

    We tend to be less aware of the nonverbal accompaniment to much of what we say than we are to the
    actual words we speak. We often carefully monitor and edit our words to achieve the desired effect,
    but how we are saying them as likely more important. Being mindful of our non-verbal communication
    can prevent the wrong or unintended message from inadvertently being passed on.

    Face-to-face communication allows for the most richness in non-verbal communication; this richness
    recedes from our interactions as we move from telephone conversations to e-mail, memos, bulletins
    and post-it notes. These forms of communication, however, still require that we pay significant
    attention to elements of our messages that could lead to unintended interpretations.

    Overall, communication consists of:


    Body Language 55%
    Paralanguage (tone, volume) 38%
    Verbal Content 7%

    Non-Verbal Communication can…


    - Repeat the verbal message (point in a direction while stating directions)
    o Accent a verbal message. (verbal tone indicates the actual meaning of the specific words)
    o Complement the verbal message (a nod reinforces a positive message (among Americans);
    o Contradict the verbal message (saying something is true while avoiding eye contact or nervously
    fidgeting)
    o Regulate interactions (touching someone’s arm to signal that you want to talk next)
    o Substitute for the verbal message (especially if it is blocked by noise, interruption; nodding
    instead of saying yes.
    o Change the meaning of words (e.g. saying “Okay” as a scream or a whisper)

    Our reliance on non-verbal communication is especially intense when we are:


    - In emotional or stressful situations
    - Feeling threatened, vulnerable or powerless
    - Feeling confused about someone’s intentions, or feel we are getting mixed messages
    - When we are talking with someone from a different culture, work area, or group with which we
    have little familiarity

    Key components of thoughtful non-verbal communication include:


     Eye Contact: look the person in the eye during the conversation
     Physical distance: maintain a comfortable distance between you and the other person
     Posture: lean slightly forward in a relaxed and open posture
     Gestures: avoid fidgeting and distracting motions
     Volume: loud enough to be heard
     Facial expression: relaxed, showing positive regard to the other
     Tone: even, natural. Avoid sarcasm, whining.

    In email: cautious use of exclamation points and question marks (e.g. using multiple question marks),
    bold, underline, color, emoticons and other highlights. When it doubt, have someone else read your
    email to check for differing interpretations.

    You might also like