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A Patient Speaks To The Receptionist: English For Healthcare

The document is a conversation between a patient, Laila Al Thani, and a receptionist at a medical office. The receptionist is completing Laila's patient registration form and asks her a series of questions about her contact and personal details, medical history, allergies, and the reason for her visit. Laila provides all the requested information to the receptionist, including that she is experiencing frequent headaches which is why she wants to see the nurse.

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4K views3 pages

A Patient Speaks To The Receptionist: English For Healthcare

The document is a conversation between a patient, Laila Al Thani, and a receptionist at a medical office. The receptionist is completing Laila's patient registration form and asks her a series of questions about her contact and personal details, medical history, allergies, and the reason for her visit. Laila provides all the requested information to the receptionist, including that she is experiencing frequent headaches which is why she wants to see the nurse.

Uploaded by

Nombre
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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English for Healthcare

A patient speaks to the receptionist

Receptionist: Hello, thank you for registering with us. I just need to ask
you a few questions to complete your patient registration form. Can I just
ask what your title is?

Patient: Yes, my title is Miss.


Receptionist: Thank you, and what is your surname?
Patient: Do you mean my family name?

Receptionist: Yes, that’s right, your family name.


Patient: It’s Al Thani.
Receptionist: Can you spell that for me, please?

Patient: Yes, my surname is Al Thani, that’s A-L and then T-H-A-N-I.


Receptionist: And your first name?
Patient: Laila.

Receptionist: That’s great, thank you Laila. Can I ask if you are single,
married, separated, widowed or divorced?

Patient: I’m single.


Receptionist: And what’s your date of birth, please?
Patient: September 29th, 2002.

Receptionist: September 29th, 2002, OK. And your house number?


Patient: It’s number 24.
Receptionist: Okay, number 24 and what’s the street, please?
Patient: It’s Morden Street in Manchester.
Receptionist: Great, so it’s in the city of Manchester?
Patient: Yes, that’s correct.
Receptionist: And do you have any children Laila?

Patient: No, no children.


Receptionist: Right, and can you tell me your phone number, please?
Patient: Yes, it’s 0-7-9-7-2-9-0-8-2-0-7.

Receptionist: Let me just repeat that. So that’s 0-7-9-7-2-9-0-8-2-0-7 is


that correct?

Patient: Yes, that’s correct.


Receptionist: Good, and who is your next of kin?
Patient: Hmm I don’t understand. What do you mean by next of kin?
Receptionist: Um, who is the person we can contact in case of an
emergency?
Patient: Oh yes, my mother Fatima Al Thani.
Receptionist: That’s great thanks. We’re nearly finished now, but I just
need to ask for your mother’s contact number, please.
Patient: Yes, it’s the same as my number, that’s 0-7-9-7-2-9-0-8-2-0-7.
Receptionist: Okay, and now I just have a few questions about your
medical history. Have you had any immunisations?
Patient: No, none.
Receptionist: And any health-screening tests?
Patient: No, I don’t think so …. Mm no I haven’t had any health-screening
tests.
Receptionist: Okay, good and are you allergic to any medicines?
Patient: Yes, Aspirin.

Receptionist: Did you say Aspirin?


Patient: Yes, that’s right, I’m allergic to Aspirin.
Receptionist: Right, and can you tell me about any operations that you
have had?

Patient: Oh no, I haven’t had any operations.


Receptionist: That’s good, no operations then. And are you taking any
medications?
Patient: None.
Receptionist: Okay, and how would you describe your general health? Is it
excellent, good, fair or poor?
Patient: Oh, I think it’s excellent, I have excellent health.

Receptionist: That’s very good to hear and now the last question. Why do
you want to see the nurse today?

Patient: Well, I keep getting headaches.

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