Christopher Slewion: Work Experience Desktop Support Analyst Feld Entertainment-Vienna, VA July 2018 To June 2020

CHRISTOPHER SLEWION
• Multi-faceted technical professional, with twenty years of experience, offering a strong and
progressive career in diverse areas of systems and networks, information technology
management, hardware and software support.
• Experienced in the use of Windows and Mac OS, Active Directory, SCCM, LANDesk, Linux, ,
Cisco
• IP phone configuration and setup, Catalyst switch line, rack & stack, apply configurations.
VOIP, Call manager, PBX Administration, Cisco switches; 3925.2921, catalyst 4500+ E Series,
MPLS Tune-up, Fortinet, VMware Workstation, Windows Servers 2008 R2, 2012 R2,
Hardware Virtualization, Desktop Virtualization, VPN/Remote Access, and various legacy
systems and applications.
• Strong analytical and troubleshooting skills. Able to identify and troubleshoot system
anomalies on client/server computer-based systems and applications. Experience providing
technical support for systems and software users. Strong attention to detail for all facets of work
• Capable of excelling in new environments, technologies and applications. Exceptional critical
thinking, analytical and troubleshooting
Work Experience
Desktop Support Analyst

Feld Entertainment- Vienna, VA July 2018 to June 2020
• Responded to requests for technical assistance in person via phone and remotely for the
following technologies: Windows and Mac OS based end points (Laptops Desktops & Thin
Clients) Tablets & Smartphones (IOS & Android) and Microsoft Office 365
• Provide support for computers operating systems and hardware/peripherals; work with
individuals in the US and internationally
• Assists with the resolution of application, hardware and software problems
• Set up, maintain and troubleshoot Microsoft Windows and Apple Mac OS computers
• Configure, troubleshoot and repair hardware
• Documenting, tracking, and monitoring the problem to ensure a timely resolution
• Basic troubleshooting and escalation of DHCP, DNS, Wi-Fi, VPN and other network issues
• Responsible for Technology engineering standards for workstations
• Provide LAN and WAN support to remote end users
Assistant Deployment Manager

IMF - International Monetary Fund - Washington, DC February 2018 to July 2018
• Responsible for management of a team eight technicians with specific responsibility in the
following areas; PC deployment, training, change management and ensure that hardware and
software systems are fully deployed, implemented and functioning.
• Coordinates with senior management and serves as the liaison between internal team and the
client to ensure that all targets and requirements are completed on schedule and within scope.
• Provides input into the development and management of the overall deployment roadmap as
well as plan, manage and support client go-lives and communicate with all departments on the
progress of the project.
• In charge of the deployment and connected with other IT staff, supervise, review and evaluate
their work.
• Run daily reports on all deployment, follow ups and collection of clients old hardware.
Desktop Support Engineer

Inova Health System - Alexandria, VA August 2017 to May 2018
• Responsible for following a script to ghost images, validate IP configuration on all devices,
and troubleshoot end user issues when necessary
• Responsible for ensuring switches are functional during the overnight migration, and
troubleshooting issues as they arise
• Routing/Switching and Network Troubleshooting
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other
authorized peripheral equipment
• Hardens the Windows environment, including encryption and other configurations Resolving
complex hardware/software compatibility and interface design considerations Troubleshoots
complex problems and provides customer support for software operating systems and
application issue
• Provides guidance and work leadership to less-experienced hardware/software engineers.
Performs remedial repairs on computers, laptops, printers and any other authorized peripheral
equipment
• Performs work in compliance within specified warranty requirements. Handle daily technical
support activities on desktop support, data network and server management
IT Consultant
Ernst & Young - McLean, VA February 2017 to August 2017
• Windows 10 migration and 2nd level technical support
• Responsible for, help desk support for Microsoft Office and other end-user application
software (e.g., Windows 7, Windows 10, Antivirus, Adobe Creative Suite, etc.); provides
necessary support for research, problem investigation, and resolution
• Responsible for support for laptop and desktop computers, including training users on the
use of the equipment and aspects of a particular setup; provides necessary support to
documentation and investigating/resolving problems that involve follow-up with vendors to the
company
• Responsible for planning, organizing, scheduling and performing maintenance on computer
hardware and software programs
• Create and maintain user accounts in the Active Directory and Exchange Server
System Administrator
E. Goll Communications and Technical Services - Woodbridge, VA April 2016 to August
2017
• Provide support for laptops, desktops, servers, cell phones and remote access technologies as
well as provide HQ support as required regarding hardware, software and remote access
• Manage user account setup and administration
• Provide basic Server administration support for daily operations in a Windows and MAC
environment.
• Provide hardening and information assurance for the internal network with audit & monitoring
and access controls
• Assess and recommend standard security configurations for new and existing desktop and
laptops
• Diagnose and resolve technical problems with computer hardware, networking and software
• Installs and configures PC hardware and software at end user workstations and tests for
correct operation
• Writes and maintains procedural documentation to be used by all PC users and technical staff
within the company for procedures related to PC hardware and software
• Trains and assists users in the use of personal computers, peripheral devices and software to
resolve issues and increase productivity
• Logs PC software bugs and searches for solutions via information resources and upgrades
available on the internet and/or direct communication with software vendors
• Formulates plan outlining steps required to achieve increased user efficiency and submits plan
to user and management for approval and IT Asset Management and controls
Windows 7 Deployment Technician

INOVA Health Care Systems - Fair Oaks, VA October 2015 to April 2016
• Reimaged XP systems to Windows 7, and upgrade Windows 7 32 bits to 64 bits.
• Backed up and restored end-user data using MS Easy Transfer or manual process
• Imaged computers and thoroughly completed and documented configuration and deployment
checklists
• Joined PCs to their appointed domain, mapped network drives, and setup printers
• Troubleshot HW and SW related issues during the reimage process
• Verified completion of reimage process was successful
• Replaced and/or added HW components as required for compliancy or to remedy HW issues
• Install Zebra printer, Signature pads, Barcode scanners, etc.
Education
Bachelor of Science in Computer Information Systems
University of the District of Columbia - Washington, DC 1996
Bachelor of Arts in Economics
University of Liberia - Monrovia, LR 1989

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CHRISTOPHER SLEWION

Desktop Support Analyst

Assistant Deployment Manager

Desktop Support Engineer

Windows 7 Deployment Technician

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