ISSN 2394-3777 (Print)

ISSN 2394-3785 (Online)

Available online at www.ijartet.com

International Journal of Advanced Research Trends in Engineering and Technology (IJARTET)

Vol. 7, Issue 7, July 2020

Complaint Box Mobile Application

Deepa Lakshmi M1, Dhivya Devi R2, Dr. M. Caroline Viola Stella Mary3
1
(Dept of IT, UG Scholar, Francis Xavier Engineering College,[email protected])
2
(Dept of IT, UG Scholar, Francis Xavier Engineering College,[email protected])
3
(Dept of IT, Professor, Francis Xavier Engineering College,[email protected])

Abstract: This Application will help the everyday citizens under the purview of a civil partnership to enroll their
complaints about everyday issues in their ward through a versatile application. It will give a typical man to convey his
grumblings and issues to civil authority just as let the metropolitan specialists address the issue in a brief period. A
Complaint Management System is one of the most recent efficiency improvement devices utilized broadly by all
organizations] any place there is a requirement for booking of objection using administrator and investigation of grievances
that are made or are pending. Online grumbling administration framework where the issues of the clients can be enrolled on
the web and settled by the various degrees of architects. Additionally, adaptability is given to the clients can without much
of a stretch determination their issues by speaking with engineers over the web. This application goes about as a scaffold
among clients and officials wherein the client legitimately enlists their grievance to the organization utilizing the web. The
absence of paper developments gives protest the executives tasks a speed that was never visualized in manual mode. The
site permits clients to enroll protests and consequently calendars and prompts administrators to source objections to
concerned offices.

happened for client-side needs. Up until a few years ago, the

I. INTRODUCTION standard for building mobile apps on both iOS and Android
Online Complaint Management System gives an online was SQLite: a fast, but generic, all-purpose SQL database
method of tackling the issues looked by the general format. Realm, on the other hand, is a modern database
population by sparing time and destroy corruption. The solution that focuses on the needs of modern apps. In that
online grumblings the board framework is to submit sense, it is not an all-purpose database. It is good at reading
questions simpler to arrange, screen, track and resolve, and and writing data extremely fast. The realm is a new type of
to give the organization a successful apparatus to distinguish mobile database that you should not expect to use it the same
and target issue territories, screen grievances dealing with way as you would an old, generic SQL database. The Realm
execution and make application upgrades. Online Complaint APIs, built with modern, best-practices code, is much easier
Management is an administration strategy for evaluating, to use.
dissecting, and reacting to client grumblings. Grievances the
board programming is utilized to record resolve and react to II. PROPOSED SYSTEM
client objections, demands just as encourage some other The efficiency of municipal corporations in delivering
criticism. The fundamental reason for this undertaking is to their duties however, is abysmal Recently, Government is
help the general population in realizing their place details making the most of Information and Communications
and getting their issues tackled online without going to the Technology to enhance the efficiencies and make possible
office consistently until the issue is settled. By this new ways of delivering public services. The government
framework, the general population can spare his time. mostly, the needs of people are to be identified their
INTRODUCTION TO REALM: problems and provide respective services. The main focus of
Realm Database fills the gap in the field of client-side the proposed paper aims to overcome the problem faced by
data persistence. Indeed, there has been a multitude of server the citizen for the delayed response in resolving the several
products released in recent years, but not much has social issues that affect the rate of satisfaction of the

All Rights Reserved © 2020 IJARTET 24

 ISSN 2394-3777 (Print)
ISSN 2394-3785 (Online)
Available online at www.ijartet.com

International Journal of Advanced Research Trends in Engineering and Technology (IJARTET)

Vol. 7, Issue 7, July 2020

complaints. This application mainly proposed work for the III. EXISTING SYSTEM
authentication purpose of the user to register their The current Complaint Management framework, In
complaints a token is provided to keep user identity safe. An Existing System Customers of the Organization, needs to
online complaint form will be designed by keeping all the Visit the Organization Whenever they have any Complaints
features of the Municipal Corporation. The user can easily concerning the Products of the Organization, This burns
register their complaint with their message in the complaint through a parcel of time. Online Complaint Management
box. The officer works on Municipal Corporation can System gives an online method of tackling the issues looked
resolve their work based on the priorities. The online by general society by sparing time and destroy debasement.
complaint status remains pending; it will be automatically The online protests the executives’ framework is to submit
forwarded to the higher official without the notice of the questions simpler to facilitate, screen, track and resolve, and
corresponding official. The result of this work is used to to furnish the organization with a successful apparatus to
build a system to improve the complainant satisfaction. distinguish and target issue territories, screen objections
FLOW CHART: taking care of execution, and make business enhancements.
Online Complaint Management is an administration method
for surveying, dissecting, and reacting to client grievances.
Objections the board programming is utilized to record
resolve and react to client protests, demands just as
encourage some other input.
LOGIN PAGE:
First page of our application is login page. User, Officer
and Admin can login through this page.

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 ISSN 2394-3777 (Print)
ISSN 2394-3785 (Online)
Available online at www.ijartet.com

International Journal of Advanced Research Trends in Engineering and Technology (IJARTET)

Vol. 7, Issue 7, July 2020

REGISTRATION PAGE:
Registration page is contains all the details about the POST REQUEST:
user and for officer also. And need to enter all the required In this page describes the user to post their complaints.
details.

All Rights Reserved © 2020 IJARTET 26

 ISSN 2394-3777 (Print)
ISSN 2394-3785 (Online)
Available online at www.ijartet.com

International Journal of Advanced Research Trends in Engineering and Technology (IJARTET)

Vol. 7, Issue 7, July 2020

NAVIGATION PAGE: programming guarantees that each objection movement is

Navigation page comprises of my profile, Share app and taken care of with an ending remark and what goal has been
Logout. This is used to edit their own profile. given to the issues. The product empowers you to pull
reports dependent on items, issues, and goals with this
information you can set up an information base, which helps
distinguish and offer the right arrangement immediately.
This whole proposed framework, application, and our
learning and comprehension of Android have exponentially
become in the course of the most recent couple of months. In
the future, we can create an IOS application for Apple
telephone clients.
REFERENCES
[1]. Ozeki NG SMS Gateway, "SMS Gateway-for Software
developers and Service providers," Viewed Jul. 2012;
http://www.ozekisms.com.
[2]. Pimpri Chinchwad Municipal Corporation, "SMS and
Web-Based Complaint Monitoring System," Viewed
Jul. 2012; http://www.asci.org.in/ICT/ Resources/case
studies/CITIZENCENTRIC/3 2SMS%20&
%20Web%20based%20Complaint%20Monito
ring%20System%20Pimpri%20Chinchwad.PD F
[3]. C. Chiao-Chen and C. Yang-Chieh, "Comparing
consumer complaint responses to the online and offline
environment," Internet Research, vol. 21, pp. 124-137,
2011.

IV. CONCLUSION
Inside protest of the board online complaint
programming, you may log and sort the objection Severity
or Priority (i.e) High, Low or Medium. This assist support
with joining focusing on the high need task and easily
resolve all grievances. Utilization of protest the executive's

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