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Quiz 1 - Introduction To Operations Management

The document is a quiz on introduction to operations management. It covers key concepts like the characteristics of services, the 4 dimensions of operations (volume, variety, variation, visibility), classifying different operations based on these dimensions, matching operations to the predominant input they process, and identifying performance objectives in operations management such as quality, flexibility, efficiency and cost. The quiz questions test understanding of these fundamental operations management principles.

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643 views4 pages

Quiz 1 - Introduction To Operations Management

The document is a quiz on introduction to operations management. It covers key concepts like the characteristics of services, the 4 dimensions of operations (volume, variety, variation, visibility), classifying different operations based on these dimensions, matching operations to the predominant input they process, and identifying performance objectives in operations management such as quality, flexibility, efficiency and cost. The quiz questions test understanding of these fundamental operations management principles.

Uploaded by

omar_806485133
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Quiz: Introduction to Operations Management

Which of the following are characteristics of services in general?

Select one or more:


□ a. Difficult to store
b. Inoperability (Inseparability) □ 
c. Intangibility □ 
□ d. Easy to transport
□ e. Consumed after they are made

The dimensions of operations, the 4V’s, are associated with impact on costs. Higher cost efficiency is
usually associated with which of the following:

Select one or more:


 □ a. Low Variety of output
□ b. High Variation in Demand
□ c. Low Volume of output
 □ d. High Volume of output
 □ e. Low Visibility of operation

Operations can be classified according to their volume and variety of production as well as the degree of
variation and visibility.
Which of the following operations would be classified as high volume: low variety?

Select one or more:


□ a. Payments processing facility of a retail bank
b. A Fast food restaurant □ 
□ c. Front office of a retail bank
□ d. An Architect practice

Operations typically differ across the dimensions of operations. Please match the following element with
most appropriate dimension.

Product range offered to customers would be an example of this dimension:


Choose:
 Variety of Output
Price
Visibility
Veracity
Volume
Variation of Demand
Throughput amouts would be a consideration when considering this dimension:
Choose:
Variety of Output
Price
Visibility
Veracity
 Volume
Variation of Demand

Short waiting tolerance is most closely related to this dimension:


Choose:
Variety of Output
Price
 Visibility
Veracity
Volume
Variation of Demand

Seasonality in customer visits to a theme park would be an example of this dimension:


Choose:
Variety of Output
Price
Visibility
Veracity
Volume
 Variation of Demand

When we talk about performance objectives, we refer to the concept of trade off’s.
Which is the best example of this idea?

Select one:
□ a. How much output we are happy to sell at a discount
 □ b. How much flexibility we’re willing to sacrifice to achieve improvements in cost
□ c. How much cost efficiency we want to achieve in the long term

In Operations Management, which of the following are considered to be Performance Objectives?

Select one or more:


□ a. Value
□ b. Price
□ c. Efficiency
d. Quality □ 
e. Flexibility □ 
□ f. Scorecard
□ g. Profit
h. Cost □ 

Operations tend to use a mixture of inputs in their processes, but, one type of input would be
predominant.
Match the operation to the predominantly processed input.

Shopping Center
Choose:
Capital
Inputs
Materials
 Customers
Information

UK Postal Service
Choose:
Capital
Inputs
 Materials
Customers
Information

Logistics Company
Choose:
Capital
Inputs
Materials
Customers
 Information

Retail Bank
Choose:
Capital
Inputs
Materials
Customers
 Information

Singapore Bus service


Choose:
Capital
Inputs
Materials
 Customers
Information

Online Retail
Choose:
Capital
Inputs
 Materials
Customers
Information

Which answer best describes the input any transformation process?

Select one:
□ a. Products and Services
□ b. Materials, Information, Customers, Facilities, Staff
 □ c. Staff and Facilities
d. Labour (Labor) and Capital □ 

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