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    Damien Smith, Call Center Representative

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    Andrelyn Laroga
    Damien Smith has 7 years of experience as a call center representative handling inbound and outbound calls. His most recent roles were at Comcast from 2015-2017, where he answered 200 inbound calls daily, and 1800 Flowers from 2014-2015, where he took orders and made outbound calls. He has an Associate's Degree from the University of Texas and is fluent in English and Spanish.

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    Damien Smith, Call Center Representative

    Uploaded by

    Andrelyn Laroga
    54 views1 page
    Damien Smith has 7 years of experience as a call center representative handling inbound and outbound calls. His most recent roles were at Comcast from 2015-2017, where he answered 200 inbound calls daily, and 1800 Flowers from 2014-2015, where he took orders and made outbound calls. He has an Associate's Degree from the University of Texas and is fluent in English and Spanish.

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    CSR resume sample

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    Damien-Smith-Resume-Call-Center-Representative-3

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    Damien Smith has 7 years of experience as a call center representative handling inbound and outbound calls. His most recent roles were at Comcast from 2015-2017, where he answered 200 inbound calls daily, and 1800 Flowers from 2014-2015, where he took orders and made outbound calls. He has an Associate's Degree from the University of Texas and is fluent in English and Spanish.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    54 views1 page

    Damien Smith, Call Center Representative

    Uploaded by

    Andrelyn Laroga
    Damien Smith has 7 years of experience as a call center representative handling inbound and outbound calls. His most recent roles were at Comcast from 2015-2017, where he answered 200 inbound calls daily, and 1800 Flowers from 2014-2015, where he took orders and made outbound calls. He has an Associate's Degree from the University of Texas and is fluent in English and Spanish.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    Damien Smith, Call Center Representative

    143 Main Ave, New York, New York, 10026, United States, 890-555-0401,
    [email protected]

    Date of birth 05/10/1973 Nationality USA


    Place of birth New York, New York Driving license Full

    PROFILE Professional and personable Call Center Representative with 7 years of experience handling inbound and
    outbound calls for telecom and retail companies.

    EMPLOYMENT HISTORY

    Jan 2015 – Nov 2017 Call Center Representative, Comcast Houston, TX

    Comcast is an American global telecom conglomerate. As a Call Center Representative, I work on a team
    of 70 people and am responsible for answering inbound customer calls. My daily activities include:
    Answering approximately 200 inbound customer calls per day in a friendly and courteous manner
    Discussing billing issues with the customer and offering possible solutions
    Providing information on additional products and services
    Following the conversational script provided by Comcast and keeping the customer calls to under
    10 minutes
    Escalating customer calls to my supervisor, if needed

    Jan 2014 – Jan 2015 Call Center Agent, 1800 Flowers Houston, TX

    1800 Flowers is a floral and gourmet foods gift retailer and distribution company in the United States. As
    a Call Center Agent, I worked on a team of 15 people and was responsible for both inbound and
    outbound customer calls. My daily activities included:
    On average, answering 40 inbound customer calls during a shift
    Taking orders, inputting orders into our proprietary system, and providing customers with their
    order numbers and approximate delivery date
    Making outbound customer calls to inform customers when there would be a delay in their
    delivery date or if their was an issue with payment processing
    Discussing billing issues with the customer and offering possible solutions
    Escalating customer calls to my supervisor, if needed

    EDUCATION

    Nov 2016 University of Texas, Associates Degree Houston, TX

    SKILLS Customer Retention Inbound Calls

    Outbound Calls Customer Service

    Rapport Building Upselling

    Verbal Communication

    LANGUAGES English Native speaker Spanish Native speaker

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