Project Responsibility Matrix 1

Project Schedule and Responsibility (RACI) Matrix

Note: All target dates are relative to client selected start date

This responsibility (RACI) matrix outlines the participation by various roles in completing the tasks and deliverables needed for a successful installation of Jive hosted services.
The following key defines the roles and responsibilities used in the matrix.
R Performs task CLI Client, Client IT
A Accountable for task completion CPM Client Project Manager
C Consulted about task JPM Jive Project Manager
I Informed about task completion JVE Jive, Jive Installation Team
Stage 1—Project Planning
Step Task Target CLI CPM JPM JVE
1.1 Communicate Jive network requirements (routers, switches, etc.) 90 Days Prior I C AR
1.2 Select specific equipment for each location 60 Days Prior C AR CI I
1.3 Obtain end-user information (name, extension, etc.) for each device 60 Days Prior C AR CI I
1.4 Determine routing destinations for each new and existing DIDs 60 Days Prior C AR CI I
1.5 Collect porting information for each relevant DID 60 Days Prior C AR I I
1.6 Determine port date for each relevant DID 60 Days Prior C AR CI I
1.7 Configure network per Jive requirements 60 Days Prior AR I I C
1.8 Design service flows (auto-attendant menus, call trees, etc.) 60 Days Prior I AR R I
Stage 2—On-site Testing
Step Task Target CLI CPM JPM JVE
2.1 Confirm network configuration (Step 1.7) 45 Days Prior R A I I
2.2 Test demonstration devices on client network. 45 Days Prior I IC AR
Stage 3—Equipment Delivery and Setup
Step Task Target CLI CPM JPM JVE
3.1 Execute full payment for selected equipment (lease or purchase) 45 Days Prior AR I I
3.2 Configure device/equipment with user/client settings 30 Days Prior IC AI R
3.3 Test each device for operability 30 Days Prior IC AI R
3.4 Confirm delivery of configured equipment to each client location 15 Days Prior I AR AI I
Stage 4—System Setup
Step Task Target CLI CPM JPM JVE
4.1 Program service flows (Step 1.8) into Jive system 30 Days Prior I AI R
4.2 Confirm service flow accuracy 15 Days Prior I AR I CI
4.3 Record necessary voice prompts (menus, voice mail, etc.) 15 Days Prior I AR I CI
4.4 Upload desired hold music 15 Days Prior I AR I CI
Stage 5—Equipment Installation
Step Task Target CLI CPM JPM JVE
5.1a Option A: Install handsets (client personnel) 3 Days Prior I AR CI I
5.1b Option B: Install handsets (Jive personnel, charges apply) 3 Days Prior I I A R
5.2 Activate DID ports/temporary forwards (system is live) Start Date CI CI A R
5.3 Conduct post-activation analysis 15 Days After CI CI A R
5.4 Perform optimization adjustments (moves/adds/changes) 15 Days After CI CI A R
Stage 6 --Training
Step Task Target CLI CPM JPM JVE
6.1 Develop/Tailor Training Plan 30 Days Prior CI CI CI AR
6.2 Verify training readiness (trainers, materials, schedule, facilities, etc.) 30 Days Prior CI CI CI AR
6.3 Conduct Admin and end-user training per Training Plan 21 days prior AR I I AR
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Jive Communications, Inc.