Progressive Relaxation Technique

The client should lie on a mattress and be fully supported. The

client may choose to lie on the back, in the recovery position or half lying if
the client has difficulty in lying flat. The client must be well supported using
plenty of pillows under the head, knees or as required. Allow the client a short
time to settle and let go of tension. During this time encourage her or him to
breathe deeply and let go as s/he breathes out.
The technique is then practiced as follows, beginning with the feet and
repeating each movement three times:
 Pull the feet up hard (dorsi-flexion), and let go
 Push the feet down hard (plantar flexion), and let go
 Push the knees down hard against the floor, and let go
 Push the leg down hard against the floor, and let go
 Tighten the buttock muscles hard, and let go
 Pull the abdominal muscles hard, and let go

Massage and Holistic Aftercare

After any massage, spa or holistic treatment, please follow our
aftercare advice.
 Try to rest and relax for the remainder of the day, if not, for a few hours
at least.
 You may feel relaxed and sleepy after your treatment. Take care if you
are driving or working.
 Keep warm as massage and relaxation treatments can make you feel
more sensitive to the cold.
 Drink plenty of water after your treatment to rehydrate your body,
reduce fatigue and help eliminate toxins from your body.
 Avoid alcohol and minimize tea and coffee, try to stick with water
and/or herbal teas.
 Try to avoid eating a heavy meal, eat light for the rest of the day to
allow your body to concentrate on the natural healing and encourage
detoxification.
 Sometimes people experience some tenderness for 24 hours or so after a
massage. If you do feel a little sore, do some light gentle
stretches or take a warm bath with salts. And remember to tell your
therapist about your experience so that it can be taken into
consideration in your next session.
 If you have had a treatment with aromatherapy oils: To gain maximum
benefit from the healing oils, try to avoid washing/showering the oils off
for a few hours as they will continue to be absorbed by the skin after
your treatment has ended.
Hot Stone Massage & Body Massage Aftercare
 You may feel a little light headed
 Drink plenty of water to hydrate & flush toxins
 Eat light, easy to digest meals
 Drink herbal teas or fresh juice
 Avoid alcohol, caffeine and cola
 Avoid heat and direct sunlight
 Take time out for relaxation
 Reschedule for 4-6 weeks’ time

Once Leaving the Salon

 Try to relax and take it easy for the rest of the day – if you can and
feel the need to, nap.
 Drink plenty of water for 24 hours after your massage as your lymph
nodes, which have been stimulated, are removing toxins from the body.
Your urine might be much darker than usual – this is due to the
toxins leaving your body
 Avoid heat treatments (hot baths / showers, body wraps, saunas,
sunbeds) for 24 hours.
 Avoid alcohol, smoking, caffeine and fizzy drinks as they can
dehydrate your body and add more toxins to your body. This would
reverse the effects of the massage, since the massage is in-turn aiding
the body in removing the accumulation of toxins.
 Avoid eating a heavy and especially spicy meal so your body can focus
on natural healing and detoxifying itself.
 Healing Reactions ‘may take place after your massage and are
completely normal-showing that the massage is working well and your
body is responding to the treatment. Indications of this may result in
the following:
 Fatigued or tired (although this could be a sign of deep relaxation,
especially if you are usually always on the go)
 Increased sweating, thirst or urination
 Irritable or energized
 Heightened emotions (low or high)
 Runny, stuffy or blocked nose
 sound sleeping and vivid dreams

Maintaining your Results

Massages are recommended often, especially due to the fast-paced and
stressful lives that we are living. To maintain the results, you can try the
following:
 Take a warm bath once a week – this will help to loosen up your
muscles.
  Relax and distress – listen to music, burn some essential oils, etc.
 Find time to exercise (especially strength training) and stretch (yoga is
excellent).
 Exfoliate and moisturize your body regularly.
 Stand up and walk around and stretch – especially if sitting a long time
at a desk and / or on the computer.
 Throughout the day, massage your shoulders, and other areas that feel
stiff.
 Sit in a correct position and you might want to raise your legs..
Popularity: 2%

Rebooking a Client
Rebooking a client to create a relationship is the key to a successful
practice.
To do this, I allow an extra 30 minutes per client. We name goals,
note changes since the last session, and become clear what brought the client
into my studio each visit. Having all of this information prior to working allows
me to check in with progress, determine my course of action, and follow up.
From there, I am able to create future goals that complement the client‘s goal
that session. For example, if my client came in with sciatic pain, I can discuss
the importance of growing support for the pelvis through other areas of the
body, as well as explaining the relationships of the participating muscles. By
outlining what we might accomplish by addressing those areas, the client
knows I am interested in her personal wellness. People seeking relief in
the body do so because they are in need of change. When I suggest my
strategy of change for the client, the client often returns (Heather Corwin.
Altadena, California).

Strategies Used in Rebooking Clients

1. Making them feel welcome and at home with a friendly ―Hello, so good
to see you‖ as they arrived, as well as ―I really appreciate you being here,‖ as
they were leaving.
2. Asking them to set future appointments before leaving the office.
(Always assuming they wanted to return).
3. Providing effective, quality massage therapy sessions.
4. Timely service, including not shorting their time (an hour in my office
meant 60 or more minutes).
5. Being diplomatic.
6. Fresh, clean linens and lotions.
7. Letting clients know we really cared about them.
8. Keeping talk to a minimum; learning to listen.
9. A refreshing, warm, cheerful atmosphere
10. Reasonable fees
WELLNESS MASSAGE PRODUCT SUPPLIES
Massage soothes the body and soul. You can intensify these effects by
choosing the right massage product. Different skin types require different
media.

MASSAGE
LOTIONS Paraffin – better than its reputation
massage lotions are based on
pharmaceutical white oil, also called
liquid paraffin. It does not penetrate
the skin and ensures long lasting
gliding effects and optimal conditions
during massage, while guaranteeing
the best skin tolerability.

WELLNESS
MASSAGE
LOTIONS Massage Lotion Urea for extremely
dry skin and problem skin
Massage Lotion Alkaline to support
the acid-alkali balance
Massage Lotion Q 10, which also
prevents premature skin aging and
oxidative stress.
In this way, every massage becomes
a feel-good experience.

MASSAGE
CREAMS AND
BODY
BUTTERS For a soothing and relaxing massage,
the rich massage creams offer all
advantages of the proven SCHUPP
massage lotions.
Body butter
Recipes with natural ingredients such
as cocoa butter, almond and thistle oil
as well as additional moisturizers
nourish and spoil the skin during the
massage or pack.

MASSAGE
OILS The proven massage oils with vitamin
E and jojoba oil are free of
preservatives and colours. As a
neutral massage oil or enriched with
essential oils, our massage oils offer
the opportunity to specifically address
customers‘wishes. They range from
neutral or fruity oils to naturally pure
bio ayurveda massage oils.

AROMATIC
MASSAGE
OILS This special series is based on
nourishing plant oils. They are free
of preservatives, emulsifiers and
colours. Our aromatic massage
and body oils are also highly
valued after scrubs or as daily,
gently scented skin care

Natural Soap Our original vegetable based

glycerin soap recipes are each unique
& handmade in the traditional cold
process method, producing a silky,
creamy lather for healthier, softer skin.
In all of our vegetable-based bar
soaps, the fat comes from palm, olive,
coconut, rice bran and other select
vegetable oils.
Soap products are 100% natural
skin & beauty care treatments. We
use the best quality wild crafted
rainforest herbs, fresh tropical fruits,
and select floral essences to hand
craft some of the finest premium
grade 3 1/2 oz natural facial & body
cleansing bars available

Coconut Palm
Oil or Heart Health, Immune Support,
and Weight Loss

Mangoosteen
fruit Mangoosteen contains all the
phytonutriment xanthones with
over forty free radical scavenging
anti-oxidants which prevent cardio
vascular disease

How to Promote Additional Products or Services to Clients

The backbone of any successful business is customer service and
meeting clients‘ needs and expectations in terms of both product use and
beauty therapy services. Keeping the client informed about all the possible
treatments and products available within your salon is vitally important. Not
only is it enlightening for the client, allowing her to make informed choices,
but it is also essential if your business is to survive in a very competitive
market.
Good Communication to introduce products and services
Spotting opportunities for offering clients additional products or
services is easy if you are receptive and have your ears and eyes open. Very
often they will ask. Either they have heard about a treatment from another
client, or they see something going on that they want to know more about. A
special day or occasion will trigger extra interest.
If the client does not ask directly, it could be that she is shy about
asking, or does not know you offer a certain treatment. Tell her all about it –
and use the current treatment to start the discussion. The consultation always
provides a good opening to talk through alternative options to the client‘s
normal treatments,
2. Giving accurate information
Do try to be as accurate as you can when giving information. Not only
is your professional reputation at stake, but you also have a legal obligation
not to give any false or misleading information to the client. As a consumer,
your client has legal rights to protect her, and you, or your salon, will be liable
for prosecution if found to be in breach of the law. Not only that, you will lose
your clients very quickly if they have no faith in the information you are giving
them, and if the products you recommend are unsuitable for their needs.
3. Salon and legal requirements
Underpinning all the product knowledge and treatment skills you have
to pass onto your clients the legal aspects of promotion, selling and client and
consumer rights.
4. Timing your discussion
It is important to give the client the time to ask questions, so choose an
appropriate moment to discuss her queries. During a treatment is fine if it is
one where you can maintain a conversation and have lots of eye contact. A
manicure, pedicure or waxing is ideal for this, as the client is awake, upright
and alert. Talking during a facial will detract the quality of the treatment and all
relaxation properties will be lost. Do not pick moments when the client is distracted, i.e.
when she is trying to get dressed or pay for her treatment.
If possible, keep the question and answer session quiet and
confidential – not everyone in the salon should hear about her future bikini
wax! It is important to hold the client‘s attention and focus entirely on her
questions. This will give her the confidence of knowing that your suggestions
really are in her best interests.