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PI Coresight 2013 User Guide

PI Coresight 2013 User Guide provides an introduction to using the software and its main features. It allows users to search for PI tags and assets, visualize time series data in various symbol types, analyze events, and reuse displays and symbols. The guide also describes how work is automatically saved and how to create, open, navigate and share displays.

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jency
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0% found this document useful (0 votes)
46 views48 pages

PI Coresight 2013 User Guide

PI Coresight 2013 User Guide provides an introduction to using the software and its main features. It allows users to search for PI tags and assets, visualize time series data in various symbol types, analyze events, and reuse displays and symbols. The guide also describes how work is automatically saved and how to create, open, navigate and share displays.

Uploaded by

jency
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 48

PI Coresight 2013

User Guide
OSIsoft, LLC
777 Davis St., Suite 250
San Leandro, CA 94577 USA
Tel: (01) 510-297-5800
Fax: (01) 510-357-8136
Web: http://www.osisoft.com

PI Coresight 2013 User Guide


2011-2013
No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or
by any means, mechanical, photocopying, recording, or otherwise, without the prior written permission
of OSIsoft, LLC.
OSIsoft, the OSIsoft logo and logotype, PI Analytics, PI ProcessBook, PI DataLink, ProcessPoint, PI Asset
Framework (PI AF), IT Monitor, MCN Health Monitor, PI System, PI ActiveView, PI ACE, PI AlarmView, PI
BatchView, PI Coresight, PI Data Services, PI Event Frames, PI Manual Logger, PI ProfileView, PI
WebParts, ProTRAQ, RLINK, RtAnalytics, RtBaseline, RtPortal, RtPM, RtReports and RtWebParts are all
trademarks of OSIsoft, LLC. All other trademarks or trade names used herein are the property of their
respective owners.
U.S. GOVERNMENT RIGHTS
Use, duplication or disclosure by the U.S. Government is subject to restrictions set forth in the OSIsoft,
LLC license agreement and as provided in DFARS 227.7202, DFARS 252.227-7013, FAR 12.212, FAR
52.227, as applicable. OSIsoft, LLC.
Version: 1.3
Published: August 2013
Contents
Introduction.............................................................................................................. 1
Getting started................................................................................................................................................ 1
Homepage...................................................................................................................................................1
PI Coresight workspace............................................................................................................................... 4
How work is saved........................................................................................................................................... 5

Search.......................................................................................................................7
Search and add data to a display......................................................................................................................7
Use the breadcrumb trail to search.............................................................................................................. 8
Filter search queries.................................................................................................................................... 9
Metadata matching..................................................................................................................................... 9
About PI data................................................................................................................................................ 10
PI tags (PI points)....................................................................................................................................... 10
PI AF assets................................................................................................................................................11
PI AF attributes.......................................................................................................................................... 11
Time series data.........................................................................................................................................11
Calculated data.......................................................................................................................................... 11
Contextual data......................................................................................................................................... 11
Displayed data formats..................................................................................................................................11

Visualization............................................................................................................ 13
Symbols.........................................................................................................................................................13
Symbol types............................................................................................................................................. 13
Move a symbol...........................................................................................................................................21
Delete a symbol.........................................................................................................................................22
Change symbol type.................................................................................................................................. 22
Apply a row or trace to a symbol................................................................................................................22
Timebar control.............................................................................................................................................23
Change the time range for a display...........................................................................................................23
PI time.......................................................................................................................................................24
Displays......................................................................................................................................................... 27
About sharing displays............................................................................................................................... 27
Create a new display.................................................................................................................................. 27
Open a display........................................................................................................................................... 27
Name a display.......................................................................................................................................... 28
Save a display............................................................................................................................................ 28
Copy a display........................................................................................................................................... 28
Navigate displays...................................................................................................................................... 28
Undo and Redo..........................................................................................................................................29
Embed a display in another display............................................................................................................29
Reusing and comparing related assets...........................................................................................................29
Reuse a display for different assets............................................................................................................ 29
Reuse a symbol for different assets............................................................................................................30
Use a table or trend to compare different assets........................................................................................ 30
Discovering and analyzing events.................................................................................................................. 31
Discover related events..............................................................................................................................31
View event information............................................................................................................................. 32
View event attribute values........................................................................................................................32
Analyze data items during the time range of an event................................................................................33

PI Coresight 2013 User Guide iii


Contents

Analyze a trend during the time range of an event..................................................................................... 33


Lock the Events list during analysis............................................................................................................ 33
Compare multiple events with locked trends............................................................................................. 34

Cart......................................................................................................................... 35
Add a symbol to the Cart............................................................................................................................... 35
Add a display to the Cart............................................................................................................................... 36
Reuse Cart items in a display......................................................................................................................... 36
Change the name of a symbol in the Cart...................................................................................................... 36
About saving Cart entries...............................................................................................................................37
Delete Cart items........................................................................................................................................... 37

Additional topics...................................................................................................... 39
PI Application Server Administration............................................................................................................. 39
Data exported from a display.........................................................................................................................39
Save an error log........................................................................................................................................... 39
Bookmarks.................................................................................................................................................... 40
Multilingual support...................................................................................................................................... 40

Technical support and other resources....................................................................... 43

iv PI Coresight 2013 User Guide


Introduction
PI Coresight is a web browser-based application that enables you to easily retrieve, monitor,
and analyze process engineering information. PI Coresight allows you to:

• Search for and visualize time-series or other PI System data.


• Save entire displays or components of a display for easy retrieval and further analysis.
• Drag-and-drop to reuse search results or components in new displays.
• Share displays with other members of a group or anyone with access to PI Coresight.
This guide describes the main features of PI Coresight and how to work with the application.
For more technical information, such as system requirements and installation procedures, see
the installation and administration guide for PI Coresight.

Getting started
Start using PI Coresight by browsing to the PI Coresight application server, which is typically
located at:
http://<server name>/Coresight
When you first open PI Coresight in your Web browser you see the Homepage. The majority of
your time, however, will be spent working in the PI Coresight Workspace.

Homepage
Each time you create a display, PI Coresight automatically saves a copy of it on the server. The
Homepage gives you two ways to view saved displays:

Display Management. Shows a list of all saved displays. This view gives additional details
about a display such as access date, creation date, and author. It also allows you to set a
display to be public or private, and provides the ability to delete displays.

Thumbnail View. Shows thumbnail images of the sixteen most recent displays. You can also
pin the position of displays in this view so that they persist even as new displays get added.

Make a display public and available for sharing


To share a display you first need to make it public so that others in your organization have
access. A shared display opens as read-only for anyone who is not the owner of the display.
You can make changes to the read-only shared display, but in order to save those changes you
must give the display a new name so that it saves as a new display.

PI Coresight 2013 User Guide 1


Introduction

You can make a display public from the Homepage or from the PI Coresight Workspace.

Make a display public from the Homepage

Procedure
1. Navigate to the Homepage. This page is the default start page. If you are in the PI Coresight
workspace, click the PI Coresight homepage link in the top left corner of the screen. The
Homepage loads in whatever view you last had it open.
2. Click the Display Management button . The Homepage switches to List view, and a

list of all available displays appears.


Note:
With your mouse pointer, move over a display name link to see a thumbnail view of
the display without leaving list view.

3. Select the Public check box next to each display you want to share. You can also use this
screen to make a display read-only.
Once a display is made public, a globe icon appears on the display when viewed in

thumbnail view. The icon also appears when you open the display in the PI Coresight
workspace next to the display name on the toolbar.

Make a display public from the PI Coresight Workspace

Procedure
1. In the Workspace click the arrow next to the title that appears in the title bar. A drop down
menu appears.

2. Select the check box next to Read Only or Public. Your changes take effect immediately.

2 PI Coresight 2013 User Guide


Introduction

Delete a saved display


Procedure
1. Navigate to the Homepage. This page is the default start page. If you are in the PI Coresight
workspace, click the PI Coresight homepage link in the top left corner of the screen. The
Homepage loads in whatever view you last had it open.
2. Click the Display Management (list view) button .

The Homepage switches to list view, and a list of all available displays appears.
Note:
With your mouse pointer, move over a display name link to see a thumbnail view of
the display without leaving list view.
3. Select the corresponding Selected check box next to the name of the display you want to
delete.
4. Click the Delete Selected button located next to the Selected column header. The
display is removed from both the list view and thumbnail view of the Homepage.

Save recently used displays


PI Coresight automatically saves the sixteen most recently used displays in the Homepage
(thumbnail view), however you can persist the inclusion of any sixteen display thumbnail
images in this list so that they always appear in your thumbnail view.

Procedure
1. Navigate to the Homepage. This page is the default start page. If you are in the PI Coresight
workspace, click the PI Coresight homepage link in the top left corner of the screen. The
Homepage loads in whatever view you last had it open.
2. On the Homepage, click the thumbnail view icon .

3. On the Homepage (thumbnail view), move your pointer over the display thumbnail. A blue
title bar appears over the image.

PI Coresight 2013 User Guide 3


Introduction

4. Click the pin icon located on the right side of the title bar. The icon rotates to reflect a
pinned state, and the display thumbnail is preserved in the list of thumbnails. A reference to
the display also appears in the Homepage (list view).

PI Coresight workspace
The main workspace consists of the Search pane, Cart pane, and display area. The timebar
control is aligned horizontally at the bottom of the workspace.
You can:

• Resize each pane by clicking and dragging the inside border of a pane.
• Expand or collapse the display area pane by clicking the expansion bar in the middle of the
pane's border.

4 PI Coresight 2013 User Guide


Introduction

1. Link to homepage
2. Search pane
3. Menu bar with display title (editable)
4. Expansion bar
5. Cart pane
6. Timebar control
7. Canvas
8. Symbols
PI Coresight Workspace

How work is saved


PI Coresight automatically saves all updates to a display without requiring you to click a save
button or take any further action. The automatically saved displays are retrievable in the
search and are listed in the Homepage.

PI Coresight 2013 User Guide 5


Introduction

6 PI Coresight 2013 User Guide


Search
Before you can visualize your data, you need to find it. PI Coresight lets you search for system
resources without the need to know the name, category, or type of data you wish to retrieve.
Use PI Coresight to search for PI data from all of your PI Systems, PI AF databases, or to search
for previously saved displays created with PI Coresight. Search results are returned in a single
results list. With your mouse pointer, move over any item in the search results list for a
ToolTip that shows the PI Server or PI System where the data originates, as well as a
description of that data item.

Search and add data to a display


Use the Search pane to locate data from the PI System, such as PI tags and PI AF attributes. You
can also search for previously saved displays. Once you have found the data you want to
visualize, you can then convert them into dynamic symbols to draw on a display.

Procedure
1. Enter a search term in the search box located at the top left corner of the screen, and click
the search icon .

Note:
A wildcard operation (*) is always assumed after each search query entered.

Use the filter query buttons to limit your search results.


A list of search results appears in the Search pane. An icon apears next to each result to let
you know what type of data it is. Here are some examples:

◦ PI tag

◦ AF element

◦ AF attribute
◦ PI Coresight display

If your search term appears in the metadata of the search result, the search result appears
with an orange icon.
2. Click a data item from the search results list and drag it onto the display area.
As you drag an item notice the drop action indicator changes from red to green to signify
where you are able to place it in a display.
Note:
Press CTRL or SHIFT and click to select multiple items.

3. A drop-down menu of available symbol types appears. Select one from the list.

PI Coresight 2013 User Guide 7


Search

Note:
After you select a symbol type it becomes the default type. You can create a symbol
with the default type by selecting a search result and pressing ENTER.

4. Click a symbol type icon. The symbol appears on your display using the selected symbol
type.

Use the breadcrumb trail to search


PI Coresight shows a breadcrumb trail of search links to help you visualize the hierarchy of
your PI Server and PI System assets.
This feature is especially useful for finding PI AF assets and attributes as it allows you to drill
down through the PI AF hierarchy for assets within your connected PI AF databases.

Procedure
1. Open a display. When you first open a display you see a link to your available PI AF servers
appear in the search results. In this case we see the server PHLAFS01.

Note:
By default your connected PI AF Servers appear in the initial search result pane. Click
the arrow next to the Home link to see both your connected PI Servers and PI AF
servers in one list.

2. Click the arrow next to the PI AF server icon to display the PI AF databases available to that
server. A breadcrumb trail starts to form that originates from the PI AF Server down
through the PI AF hierarchy to your PI AF assets. Any search results returned are filtered
from the current breadcrumb level down.

3. Other options:

8 PI Coresight 2013 User Guide


Search

◦ Click any of the breadcrumb links to return search results from that level in the
hierarchy. This action automatically updates your existing search results.
◦ Click the arrow next to any breadcrumb link to show that object's children.
Note:
An asset without any attributes appears grayed-out in the search results.

Filter search queries

Use the buttons under the search text box to filter results to restrict a search by excluding
certain data items. From left to right the buttons filter:

• PI tags
• PI AF elements and attributes
• preexisting displays
• data item results based on metadata matching
Alternately, you can also enter a filter query directly in the search box.

Procedure
1. Click inside the search text box.
2. Type:
datatype:<datatype> <search term>
Note:
Type the keyword datatype as one word and do not put a space after the colon (:).
For example, enter: datatype:float
Use any of the following for <datatype>:

◦ boolean
◦ digital
◦ float
◦ integer
◦ string
◦ time

Metadata matching
Results that appear in orange indicate that the search term appears in the metadata of that
particular search result.
For example, an exact match of the search term appears in the attribute name of an asset. In
this case the icon next to the search result for the parent asset would appear in orange, but the
attribute would not.

PI Coresight 2013 User Guide 9


Search

If a perfect match for a search term exists inside a display, or within the description of a PI tag,
the icon for the display or PI tag also appears in orange within the search results. For example,
if you search for the term 'sinusoid' any displays that contain the PI tag 'sinusoid' appear with
an orange icon.

About PI data
You can retrieve and visualize data from your PI System and other systems that support
different business functions and provide access to diverse information.
You will likely work with PI data stored in:

• PI Server
• PI Asset Framework (PI AF)
You will typically use these items to specify the information you want to see:

• PI Tags (PI Points)


• PI AF Assets
• PI AF Attributes
Different types of data perform different functions:

• Time series data


• Calculated data
• Contextual data

PI tags (PI points)


A PI point is a stream of real-time data from a defined source, and is described by a
corresponding tag name and other attributes. PI points are frequently referred to as PI tags,
and the terms are used somewhat interchangeably. However, a tag is simply a reference name
for a PI point.

10 PI Coresight 2013 User Guide


Search

PI AF assets
PI AF assets are the building blocks of PI AF (like modules in MDB) and can represent either
physical or logical entities in your process, such as a physical device, piece of equipment,
storage container, or representative section of a process.

PI AF attributes
PI AF attributes represent data that is associated with an element. They can contain
configuration information for the element, or measured or calculated process data that
provides the information necessary for getting and setting its value to and from a data stream.
Conceptually, a PI AF attribute replaces the PI aliases and PI properties that were used in the
PI Module Database.
PI AF attributes are children of PI AF elements.

Time series data


PI Server data is collected and stored in the form of points, each of which represents a time-
series data stream from a particular source, such as a temperature or pressure sensor. A tag is
a reference name for a PI point.

Calculated data
Statistical calculations allow you to view Averages, High and Low values, and measures of
variance. These all provide critical information about data events over a period of time.

Contextual data
Contextual data is a method of associating PI points and their properties with their business
use, location, service or role. A content creator can configure contextual data to reflect the
structure of the information, making data and its presentation more logical and accessible. A PI
point tag name is an example of contextual data.
PI points also have various configurable properties associated with the data, called point
attributes. However, this information is presented largely in language relevant to data
processing, not in measurements or standard business terms that are easily accessible to users
outside the Operations department.
PI AF provides a holding place for contextual representations of all data used in your PI
System. Elements and attributes can reference PI points and attributes or data in other
systems, including relational databases and web services.

Displayed data formats


PI Coresight displays numeric and date-time values in standard, easy-to-read formats.
Your computer's locale settings, for region and language, determine:

PI Coresight 2013 User Guide 11


Search

• Date and time formats


• Decimal marker and thousand separator for numeric data (to display "12,525.7" as opposed
to "12.525,7" for example)
Default formatting for units of measure, scale ranges, scientific notation, significant digits, and
decimal places can be specified by settings for the data item. Contact your PI Coresight
administrator for more information.

12 PI Coresight 2013 User Guide


Visualization
The ability to visualize your data on a display is a core feature of PI Coresight.

Symbols
Symbols are container objects that allow you to visualize data on a display. Depending on the
symbol type, you can add multiple data items per symbol. You can continue adding data items
after you create a symbol by dragging and dropping from the search results list or from the
Cart. Symbols can show both dynamically updated data and static data.
Once added to a display, you can rearrange symbols around the display area. You can also drag
and drop symbols into the Cart where you can save and reuse components of the symbol for
later use.
Use any of the following symbol types to see your data:

• Trend
• Value
• Table
• Gauge (horizontal, vertical, or radial)
What do you want to do?
Move a symbol
Delete a symbol
Change symbol type

Symbol types
PI Coresight offers four symbol types that you can use to visualize data. Some symbol types can
contain multiple data items, while others can only contain a single data item.
Symbol Type Data Items Allowed
Trend Multiple
Table Multiple
Value Single
Gauge Single

Trend
A trend is a dynamic symbol that lets you view values plotted against time. Trends can show
the value of one or more data items over a time period. Trends are typically used to display
time series data, though they may also include non-time series data as well.

PI Coresight 2013 User Guide 13


Visualization

The numbered items in the figure show some components of a trend:

1. Value scale. Shows the range of values that appears within a trend.
2. Toggle value scale. Allows you to change a single scale trend to a multi-scale trend and
back again. Only valid if the trend is configured with multiple data items.
3. Trend legend. Provides quick details about data items that are part of a trend. These
details appear at the top of the trend and include the data item's name, value, and unit of
measure. The color of the legend corresponds with the trace line used to draw the data on
the trend.
4. Traces. The lines drawn on a trend that represent a series of data points from a data item.
Sometimes a trace appears broken with a small x icon on each end of the break. This
represents an interruption in the data item when no data was recorded.
5. Bands. Help you visualize the data axis across the length of a trend with alternating white
and gray bands that are automatically generated.
6. Track point guide. Helps you view your data with precision by showing a track line, track
ball, and time stamp. Track points are synchronized across multiple trends. Moving the
mouse pointer over a trace changes the legend value to correspond with the time of the
track point.
7. Lock button. Allows you to create a frozen snapshot of the trend for further analysis.
8. Change symbol type button. Allows you to change a symbol type on your display to
appear as another type of symbol.
Trend components

14 PI Coresight 2013 User Guide


Visualization

Traces
A trace is a single line on a trend. When a trace is continuous, a line is drawn from
measurement to measurement. When a trace is discrete, the value is propagated forward until
a new value is recorded in the database. This results in horizontal and vertical lines for the tag
(staircase trace).
Digital points are discrete type measurements, producing staircase traces. For digital points,
the offset from the starting digital state code is plotted.
Staircase traces are used for points from a PI Server that have a Step Flag set to TRUE.
When a value is outside the limits defined for the trend, it is plotted as over- or under-range.
When a value is out of range or has a bad value, it is not shown on the plot. An X marker is
placed on the trend at the beginning and end of the time when data are not plotted. When the
data are missing, (for example, not connected to a server) they are given the value No Data and
are not plotted.

Delete a trace

Procedure
1. In a trend, use your mouse pointer to hover over a data item in the trend legend. The data
item is highlighted and an X icon appears next to its name.
2. Click the X to remove the data item and its corresponding trace from the trend.

Value scale
Data values on a trend appear within a range of values that is referred to as the value scale. By
default, the value scale shows a separate scale for each data item (represented by a trace) with
the highest high and lowest low values of all the data items for the time range specified in the
timebar.
You can change the value scale to use a single consolidated scale for all data items, as opposed
to separate scales for each data item. Value scale settings persist per trend even after you close
a display.

• Choose to show either separate scales or a single scale:


◦ Show separate scales. Separate high and low values appear for each individual data
item on a trend. Incremental scale values are shown for the first trace.
◦ Single scale. There is only one value scale comprised of the lowest and highest plotted
values. You can choose one of the data items to serve as the single scale or you can
choose a scale spanning the lowest value and highest values of the scales for all the
traces in the trend.
Note:
These settings apply regardless of whether you set the scale according to minimum
and maximum values of the trend's time range or to their configured values.
Other trend scale options:

PI Coresight 2013 User Guide 15


Visualization


Set scale to the minimum and maximum plotted values of the trend's time range.

Set scale to the data item's configured minimum and maximum values.
◦ For PI tags, these values are based on the zero and span attributes.
◦ For PI AF attributes, these values are based on zero and span attributes for PI point data
references and the minimum/maximum values for other data references.

Choose multiple scales or a single scale for the value scale


Use the value scale buttons to show either a single scale

or separate scales

for the value scale in a trend.

Procedure
1. Move your pointer over a symbol. A control bar appears at the top of the symbol.

By default, the value scale includes multiple scales, one for each trace in the trend. Each
scale shows a pair of high and low limits along the top and bottom of the value scale. The
limit values match the color of the trace and the data items on the trend legend.

2. To use a single scale for the trend, click the single scale icon and select either the name
of the trace whose scale you want to use, or select All to produce a concolidated scale that
ranges from the lowest value to the highest value from the scales for all of the traces. These
values are marked in a single vertical column along the left side of the trend\.

16 PI Coresight 2013 User Guide


Visualization

3. Click the separate scales icon to show multiple scales in the value scale.

Configure display properties for a trend


You can show or completely hide a data item. You can also show or hide selected display
properties for any data item.

Procedure
1. Mouse over a trend to make the control bar at the top visible.
2. Click the Configure button on the left of the control bar to open the configuration table.
3. Select items to show or hide for the data items in the trend.

◦ To completely hide a data item, clear the left-most check box in the row.
◦ Select Value to show a trace for the data item.
◦ Select Average, Minimum, and Maximum to show horizontal lines for the average,
minimum, and maximum values of a data item using the display range as the time
interval.

Zoom in a trend
The trend zoom feature is a powerful analysis tool that allows you to zoom in on a particular
range of time and value.
Zooming in a trend changes the start and end time for the entire display, thus affecting all
symbols except for locked trends.

PI Coresight 2013 User Guide 17


Visualization

Procedure
1. Drag your pointer over any area of a trend. The area you drag over remains illuminated,
while the remaining portions of the trend are grayed out.
2. Release the pointer. The trend redraws, zooming in on the area you just selected. The start
time and end time of the display, and all trend traces are adjusted accordingly.
Note:
Click the Undo button to cancel a trend zoom.

Lock a trend for analysis


The trend lock feature enables you to freeze a trend in time and then compare that snapshot
with other trends. Once you lock a trend, it no longer responds to changes in the timebar
control, and data items stop updating. As with any other symbol in PI Coresight, you can drag a
locked trend into the Cart and then reuse components such as the start and end time to further
analyze the snapshot you have saved.

Procedure
1. Move your pointer over a trend in a display. The trend's symbol control bar appears at the
top.
2. Click the Lock button on the trend's symbol control bar. The trend is now locked. A lock
indicator watermark appears in the top right corner of the trend. Also, the start and end
times, and duration of the locked trend appear at the bottom of the trend. The timebar
control does not affect the trend while it is in the locked state.

Locked trends are unlocked by clicking the unlock button in the trend’s symbol control
bar. When a trend is unlocked, the time scale is no longer shown and the trend shows data
for the time specified in the time bar.

Table
Use the table symbol to add one or more data items to a display in a table format.

18 PI Coresight 2013 User Guide


Visualization

1. Drag Area. Click and drag this area to reposition your table.
2. Sort Columns. Click the arrow next to a column heading to sort columns. Clicking the
heading more than once reverses the sort order.
3. Configure Symbol. Click to add or remove table columns.
4. Trend Preview. Click to open a preview of the entire table, including all data items, as it
appears in a trend.
5. Change Symbol Type. Change the table to another symbol type.
6. Sparkline. Click the sparkline image to open a preview of that single data item as it
appears in a trend.

Note:
The preview trend is locked to the current time and does not update. Only one preview
trend is available at a time. The preview can be moved and resized.

Remove a table row

Procedure
1. Click anywhere inside a table row. The row is highlighted and an X button appears to the far
left. Use the CTRL or SHIFT keys to select multiple rows for removal. When selecting
multiple rows, the X button only appears next to the last row selected.

2. Click the X button. The selected rows are removed from your table. You can also click inside
the row you want to delete and press DELETE.

About table columns


The table symbol contains columns that include the name, value, description, and other
summary data about a data item. These summary data values take their intervals from the
display's time range as defined in the time bar. Click the configure symbol button in the
table's control bar to add or remove these columns.

PI Coresight 2013 User Guide 19


Visualization

• Path. The full path of the data item. For PI tags, this is the path to the PI Server. For PI AF
assets and attributes the path is the entire PI AF path up until the last asset/attribute pair.
Note:
Longer path names are truncated. Move the mouse pointer over the truncated path
name to get the full text in a tool tip.

• Name. The name of the data item (for example the PI tag, or asset/attribute pair).
• Description. The description as defined in the descriptor property for PI tags or the
description attribute for PI AF data.
• Value. The reading/snapshot obtained at the specified end time of the time bar. It is shown
as a number or a digital state string.
• Units. The unit of measure used for the data item.
• Time. Shows a time stamp for when the value was last updated.
• Trend. A graphic that provides a quick way to see how a data item is trending. For example,
if an operator notices that the volume of a sparkline is escalating rapidly, it may be an
indication that there might be a problem that requires further analysis.
• Average. The average value of the data item using the display range as the interval.
• Minimum. The minimum value of the data item using the display range as the interval.
• Maximum. The maximum value of the data item using the display range as the interval.
• StdDev. The standard deviation of values on the display range.
• Range. The difference between a data item's maximum and minimum values.
• PStDev. The population standard deviation of values on the display range.
To resize columns hover your mouse cursor over a column separator in the table heading and
move the double-arrow cursor to the appropriate width. Change the column order by clicking
on a column header and dragging it to another location on the table, either left or right.

Value

Use the value symbol to show the value of a data item on your display. A value is the reading
obtained for a data item at the end time of a display. It is shown as a number, time stamp,
string, or digital state.
Value symbols are dynamic (unless the time bar is in a non-updating state) and update each
time the underlying data item updates. You can hover with your mouse over a value symbol to
show a tooltip with additional information about the data item.

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Note:
When you create a value symbol from a data item that is in a null or shutdown state, the
value symbol is darkened.

Gauge
Gauge symbols provide a graphical view of the reading/snapshot at the end time of the display
range, and allow you to monitor and determine at a glance whether that value is within an
acceptable range. A gauge can be linear or radial. Gauges provide a scale, tick marks, ranges,
and a pointer that indicates the current value. Gauges also provide bars that indicate the
minimum, maximum, and average values for your data item. If you hover over a gauge symbol
with your mouse pointer a tooltip appears with additional information about your data item.
Note:
When you create a gauge symbol from a data item that is in a null or shutdown state, the
gauge symbol shows in black.

Linear Gauge
Linear gauges can be aligned either horizontally or vertically.

Radial Gauge
The radial gauge is similar to a linear gauge in every respect except shape.

Move a symbol
Once you have added a symbol you can rearrange where it appears on your display. You can
also drag and drop symbols into the Cart where you can save and reuse components of the
symbol for later use.

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Visualization

Procedure
1. Move your pointer over a symbol. A control bar appears at the top of the symbol.
2. Click the drag area on the control bar and drag the symbol to either another location
within your display or the Cart.

Delete a symbol
Procedure
1. Move your pointer over a symbol. A control bar appears at the top of the symbol.
2. Click the Delete button in the top right corner.

Change symbol type


Procedure
1. Move your pointer over a symbol. The symbol control area appears at the top of the symbol.
2. In the symbol control area, click the Change Symbol button . A drop-down menu of
available symbol types appears.

3. Click a symbol type.


Multi-data item symbols can only transition into other multi-data item symbols. For
example, tables can transition to trends and trends to tables. If a trend or a table only has
one data item then it can transition to any other symbol.

Apply a row or trace to a symbol


You can apply a single row from a table or a trace from a trend to create or add to another
symbol in the display.

Procedure
1. Select a row or the name of a trace and drag it out of its table or trend.
2. Do one of the following:
◦ Drop it on the display to create a new symbol for the data item.
◦ Drop it on another table or trend to add it there as a new row or trace.

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Timebar control
The timebar control at the bottom of the workspace shows the start and end time for all
symbols on your display. The duration of the display time range appears in the space between
the start and end times, and is initially set to 8 hours. The timebar control accepts valid PI
System and Windows times, and launches an error message in the event you enter an
unsupported time format. See PI Time for more information on acceptable inputs.
If the end time for the display time range is set to Now (*) symbols on the display will
dynamically update as information from their data items changes. (Note, however, that a
locked trend with a fixed end time can dynamically update only when it is unlocked.)
Under the display time range, the extended time range includes an adjustable scrollbar you can
use to control the display time range. Drag the scrollbar within the extended time range or
adjust its start and end slider controls to change the display time range.

1. Display time range


2. Extended time range
3. Start and End time input control (editable)
4. Quick set duration buttons
5. Duration
6. Set display to current time
7. Scroll bar
8. Display range arrow
Timebar control

Change the time range for a display


The timebar control governs the time range for all symbols in a display. Use any of the
following methods to change the time range:

Procedure
• In the timebar control, click any of the duration buttons .
This action resets the start time to accommodate the duration you select. The end time does
not change.
• Use the thumbwheels to change the start (left) or end (right) times of a display. By
default, the display range is set with an end time of *, a current time that constantly updates

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Visualization

every 5 seconds, and a start time of *-8h. As you adjust the thumbwheels, the display range
zooms in and out accordingly.
◦ Move the left thumbwheel to adjust the start time of data on your display.
◦ Move the right thumbwheel to adjust the end time.
◦ Click to the left or right of the scrollbar to move the display range one duration span
before or after the current display range.
◦ Click the arrows next to the scrollbar control to shift the display range forward or
backward in time in increments of one-eighth the display range.
• In the timebar control, click either the start or end time, or pencil icon
. An editable field appears that allows you to enter a new start time
or end time to edit the time value. If the end time is set to an absolute time, or any time
other than current time, the display will not update.
• In the timebar control, click the Now button . Once set, the Now button and
display range remain highlighted and your symbols dynamically update.
• From the Cart, drag and drop the start or end time, or time range from any symbol you have
saved there onto a display. The display's time range automatically updates with the saved
Cart time value.

PI time
You can use a special syntax, called PI time, to specify inputs for time stamps and time
intervals. PI time uses specific abbreviations, which you combine to create time expressions.

PI time abbreviations
When specifying PI time, you can use specific abbreviations that represent time units and
reference times.
Time-unit abbreviations
Abbreviation Time unit
s second
m minute
h hour
d day
mo month
y year
w week

To specify time units, you can specify the abbreviation, the full time unit, or the plural version
of the time unit, such as s, second, or seconds. You must include a valid value with any time

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Visualization

unit. If specifying seconds, minutes, or hours, you can specify a fractional value, such as 1.25h.
You cannot specify fractional values for other time units.
Reference-time abbreviations
Abbreviation Full version Reference time
* Current time
t today 00:00:00 (midnight) of the current day
y yesterday 00:00:00 (midnight) of the previous day
sun1 sunday 00:00:00 (midnight) on the most recent Sunday
jun2 june 00:00:00 (midnight) on the current day in june of the current
year
dec DD december DD 00:00:00 (midnight) on the DDth day of december in the
current year
YYYY 00:00:00 (midnight) on the current day and month in year
YYYY
M-D or M/D 00:00:00 (midnight) on the Dth day of month M in the
current year
DD 00:00:00 (midnight) on the DDth day of the current month
1: Use the first three letters as an abbreviation for any day of the week: sun,

mon, tue, wed, thu, fri, or sat.


2: Use the first three letters as an abbreviation for any month of the year:

jan, feb, mar, apr, may, jun, jul, aug, sep, oct, nov, or dec.

PI time expressions
PI time expressions can include a reference time and a time offset, indicated by a direction
(either + or -) and a time unit with a value. PI time expressions might include:

• Only a reference time, such as t


• Only a time offset, such as +3h
• A reference time with a time offset, such as t+3h
A reference time can be a fixed time, such as 24-aug-2012 09:50:00, or a valid reference-
time abbreviation, such as t.
You can only include one time offset in an expression. Including multiple offsets can lead to
unpredictable results. For example, the following time expressions are not valid:

• *+1d+4h
• t-1d+12h

Time-stamp specification
To specify inputs for time stamps, you can enter time expressions that contain:
• Fixed times
A fixed time always represents the same time, regardless of the current time.

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Input Meaning
23-aug-12 15:00:00 3:00 p.m. on August 23, 2012
25-sep-12 00:00:00 (midnight) on September 25, 2012

• Reference-time abbreviations
A reference-time abbreviation represents a time relative to the current time.
Input Meaning
* Current time (now)
3-1 or 3/1 00:00:00 (midnight) on March 1 of the current year
2011 00:00:00 (midnight) on the current month and day in the year 2011
25 00:00:00 (midnight) on the 25th of the current month
t 00:00:00 (midnight) on the current date (today)
y 00:00:00 (midnight) on the previous date (yesterday)
tue 00:00:00 (midnight) on the most recent Tuesday

• Reference-time abbreviations or fixed times with a time offset


When included with a fixed time or a reference-time abbreviation, a time offset adds or
subtracts from the specified time.
Input Meaning
*-1h One hour ago
t+8h 08:00:00 (8:00 a.m.) today
y-8h 16:00:00 (4:00 p.m.) the day before yesterday
mon+14.5h 14:30:00 (2:30 p.m.) last Monday
sat-1m 23:59:00 (11:59 p.m.) last Friday
1-jan-11-1d 00:00:00 (12:00 a.m.) December 31, 2010

• Time offsets
Entered alone, time offsets specify a time relative to an implied reference time. The implied
reference time might be the current clock time or another time, depending on where you
enter the expression.
Input Meaning
-1d One day before the current time
+6h Six hours after the current time

Time-interval specification
Time-interval inputs define intervals for collecting or calculating values during a time period.
For example, you might specify a 60-minute interval to compute an hourly average over a 12-
hour period. To specify time-interval inputs, enter a valid value and time unit:
• Positive values define intervals that begin at the earlier time in the period and that finish at
or before the later time in the period.
Start time 2:00:00

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End time 3:15:00


Time interval 30m
Returned intervals 2:00:00 to 2:30:00
2:30:00 to 3:00:00

• Negative values define intervals that finish at the later time in the time period and that
begin at or after the earlier time in the period.
Start time 2:00:00
End time 3:15:00
Time interval -30m
Returned intervals 2:15:00 to 2:45:00
2:45:00 to 3:15:00

Displays
Displays are containers for drawing symbols on your canvas. They are the foundation for
visualizing data in PI Coresight.

About sharing displays


Displays are automatically saved in PI Coresight. As the creator of a display you have the ability
to make these displays private, or to share them with other users in your organization.
Making displays public is a powerful feature. As a process engineer you can create a display
that you use to hone in on a set of data and then quickly and easily share that display with
others across your organization.
You can also send the URL for a shared display in an email or instant message to someone else
in your organization for them to see as a public display.

Create a new display


Procedure
1. In the title bar, click the Create New Display button .

2. To begin visualizing data select one or more items from the search results and drag them
into your display area.

Open a display
There are a few ways to open a display:

Procedure
• Click a display name on the Homepage.
• Drag an existing display from either the search results or Cart and drop it onto the title bar
of the main workspace.

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Note:
As you drag an item notice the drop action indicator changes from red to green to
signify where you are able to place it in a display.

Name a display
When you create and make changes to a display, PI Coresight automatically saves its contents
and customized settings. By default, the display name is named NewDisplayn.

Procedure
1. Click the display name located in the title bar of the display area. The

name becomes an editable field.


2. Enter a new display name. The name is automatically saved along with the display.

Save a display
Each time you create a display, PI Coresight automatically saves a copy of it on the server. You
can then retrieve the display from the Homepage with the same symbols, time range, and
custom configuration.

Copy a display
If you have a read only display and would like to create a working version that you have
ownership of, simply copy the original display. The original display stays read only, but you
can edit the copy.

Procedure
1. In the PI Coresight Workspace click the arrow next to the title that appears in the title bar. A
drop down menu appears.

2. Click Copy. A new, editable display is created with the word Copy appended to the original
display name.

Navigate displays
Displays are automatically saved to the PI Coresight database.

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Procedure
• Use your browser's forward and back buttons to move through displays or to return to the
Homepage.
• Use the Search text box to search for previously saved displays.
• Use display hyperlinks within a display to navigate to other displays.

Undo and Redo

Located in the top left corner of the display area, the Undo and Redo buttons allow you to undo
or redo all actions in a display. Undo and Redo are applicable to symbols added, changed, or
deleted; and with regard to changes to the start or end time.

Embed a display in another display


Procedure
• Click and drag a display search result or display Cart item into an existing display. The
saved display appears as a thumbnail icon within the open display.
Note:
As you drag an item notice the drop action indicator changes from red to green to
signify where you are able to place it in a display.

Reusing and comparing related assets


PI Coresight automatically finds and shows all assets related to the assets in a display. You can
swap out these related assets to reuse displays or symbols, or to compare assets.
Related assets are assets that are built on a common template. PI Administrators often create
templates for similar assets. For example, when data items for a pump are placed on a display,
all related pumps are listed in the Related Assets pane. Since the assets are related, it is easy to
switch from one pump to another.

Reuse a display for different assets


You can swap out an asset in the display for a different, related asset. The swap affects all
symbols in the display. If related assets are available for one or more assets in the display, then
the Related Assets button shows the number of related assets in parentheses
. Click that button to see the related assets.

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Procedure
1. Click the Related Assets button below the Search pane. A list of available assets per location
appears.
2. Locate the asset. Click the triangles to expand or collapse asset locations. Hover over the
Swap icon to highlight an asset's associated symbols.

3. Click the asset's Swap icon. This replaces all related assets in all associated symbols in the
display.

Reuse a symbol for different assets


You can swap out an asset in a symbol for a different, related asset. If related assets are
available for one or more of the assets in the display, then the Related Assets button shows the
number of related assets in parentheses . Click that button to see the

related assets.

Procedure
1. Click the Related Assets button below the Search pane. A list of available assets per location
appears.
2. Locate the asset. Click the triangles to expand or collapse asset locations. Hover over the
Swap icon to highlight an asset's associated symbols.

3. Drag an asset to a related symbol in the display. If the symbol is a gauge or value, then the
asset is immediately replaced. If the symbol is a table or trend, choose Replace from the
resulting menu. This replaces attributes for current rows or traces with corresponding
attributes from the related asset.

Use a table or trend to compare different assets


To compare different assets, you can add attributes from a related asset to corresponding
attributes that appear in a trend or table. If related assets are available for one or more of the
assets in the display, then the Related Assets button shows the number of related assets in
parentheses . Click that button to see the related assets.

Procedure
1. Click the Related Assets button below the Search pane. A list of available assets per location
appears.
2. Locate the asset. Click the triangles to expand or collapse asset locations. Hover over the
Swap icon to highlight an asset's associated symbols.

3. Drag the asset to a trend or table symbol. Choose Add from the resulting menu. This adds
new rows or traces for the related assets' attributes. Only the attributes corresponding to
the currently displayed attributes are added.

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Discovering and analyzing events


Events are important process or business time periods. For example, an event can capture
asset downtime, process excursions, operator shifts, or batches. Each event has a name, start
time, end time, and associated data items (event attributes).
PI Coresight enables you to view and analyze your PI data during the time range of a particular
event. For example, you may want to examine the performance of an asset during an operator
shift or compare the data for several assets during a downtime period.

Discover related events


PI Coresight discovers events related to assets on the display. The time range and duration of
the display determine what events are shown in the Events list. PI Coresight searches for
events from the duration length before the start time of the display to the duration length past
the end time of the display. If the time range of an event overlaps this extended time range, the
event appears in the Events list. For example, if the duration of the display is one hour, PI
Coresight searches for events that occur between one hour before the start time of the display
to one hour after the end time of the display.
To discover additional events, enlarge the display time range. To reduce the number of listed
events, shorten the display time range.
If the related events are hierarchical and have child events, you can discover the child events
by expanding nodes in the Events list.
You can discover related events by adding data items to a display and by adjusting the display
time range. The Events list is refreshed whenever you:

• Add or remove data items to the display


• Adjust the timebar controls (this affects the extended time range):

◦ Click a different duration for the display time range in the timebar.
◦ Drag the display time range scrollbar to the start or end of the extended time range to
scroll the extended time range
◦ Adjust the thumbwheels for the display time range scrollbar.
• Click the refresh button at the top of the Events list.

Note:
When you lock the list of Events by clicking the button at the top of the list, the
refresh button is disabled. While the Events list is locked, it is no longer automatically
updated when you adjust the time range for the display or add data items. After you
unlock the Events list, the refresh button is once again enabled and you can click
refresh to update the list.

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Visualization

View event information


You can add an event to the display to view its data items as a trend (or other symbol) showing
data from the time range of the event. Adding data items from an event to the display sets the
display time range to the time range of the event.

Procedure
1. In the Related Events list, find the event data items you want and add them to the display.
◦ To add all the event data items, drag the event to the display.
◦ To add a data item, click the triangle next to the event name and then the triangle next to
Data Items. Locate the data item(s) and drag it to the display.
2. From the popup menu choose the symbol type. In addition to the new symbol (or symbols)
on the display, the display time range is set to the start and end times of the event.
Note:
All items on the display, except for locked trends, share the same time range.
Note:
The data item values displayed in a PI Coresight table, or other symbol, reflect the
attribute's data reference over the display time range. Therefore, these values might
differ from the values displayed in the Related Events list, which are the calculated
values as configured in PI AF.

View event attribute values


You can view the configured attribute values for an event without having to drag the event (or
its data items) to the display.

Procedure
1. In the Related Events list, find the event data items you want and add them to the display.
2. Click the triangle next to the event name and then the triangle next to Data Items. The
attribute values are now displayed next to the attribute.
Note:
The data item values in the Related Events list are the calculated values as configured
in PI AF. These values might differ from the values shown when you drag the same
data item into a PI Coresight table (or other symbol), since these values reflect the
attribute's data reference over the time range of the display.

Examples
In the following example, a data item named Temp.Max is configured to return the maximum
temperature over the event time range in the Related Events list.
When you drag Temp.Max onto the PI Coresight table (or other symbol), the data reference for
Temp.Max is shown in the table and the value reflects the end time of the display. This is the
typical behavior in PI Coresight. Similarly, if you drag the data item Temp.Max to a trend, PI
Coresight produces a trend for the data reference over the display time range.

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Analyze data items during the time range of an event


You can apply an event's time range to the entire display, so you can analyze data items on the
display during the event time range.

Procedure
1. Include the data items you want to analyze as symbols on the display.
2. In the Related Events list, identify the event with the time range you want to apply.
Hovering over an event shows its start and end time in a tooltip.
3. Apply the event's time range to the display.
◦ Click the event's clock icon.
◦ Drag the event to the display and choose Apply time range from the popup menu
The display time range is set to the start and end times of the event.
Note:
All items on the display, except for locked trends, share the same time range.

Analyze a trend during the time range of an event


You can apply an event's time range to a single trend on the display to analyze the trend's data
during the event time range.

Procedure
1. Include the trend you want to analyze on the display.
2. In the Related Events list, identify the event with the time range you want to apply.
Hovering over an event shows its start and end time in a tooltip.
3. Click the triangle next to the event name to locate Time Range and drag that to the trend in
the display The trend is now locked to the event time range. The display time range is not
affected.

Lock the Events list during analysis


To keep your selected list of events accessible while you perform analysis, you can lock the list
of Events. When the list is locked, if you apply the time frames of different events in the list to
your display, the list of events is no longer automatically updated.
To lock the Events list:
1. Click the button at the top of the list.
2. Drag the time range of the event you are analyzing onto the display or click the clock next to
an event.
Your display now reflects the time range of that event, but the Events list remains
unchanged.

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Visualization

Note:
The refresh button is disabled while the list is locked. After you unlock the Events list,
click refresh to update the list.

Compare multiple events with locked trends


You can lock the time range for a trend to an event's time range without affecting the rest of
the display. By creating multiple trends locked to different events, you can compare data items
at different time ranges. You can, for example, create more than one trend using the same data
items to analyze those data items at different time ranges.

Procedure
1. In Related Events, identify the events whose time ranges you want to use for your
comparison. Hovering over an event shows its start and end times in a tooltip.
2. Place data items you want to compare on the display as trends. Be sure to create a separate
trend for each time range in your comparison.
3. Lock each trend to the time range of an event. Click the triangle next to an event name to
locate its Time Range, and drag that to the trend in the display. The trend is now locked to
the event time range. The display time range is not affected.

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Cart

Cart containing a saved symbol and its related components

The Cart allows you to save individual symbols from a display and reuse them or their
components in other symbols or displays. The symbols in your Cart can be used in your own
workspace. You can save links to entire displays in your Cart.
The Cart is located in the lower left pane of the workspace. It lists symbols with their
corresponding icon, and breaks these symbols down into their component parts: data item,
start time, and end time. Items saved to the Cart persist in the Cart even after you change
displays or shut down your computer.
You cannot add items directly from the Search results to the Cart. Instead you must first add
items to the current display and drag from there into the Cart. Any symbol or display link can
be dragged into the Cart. Once added, the Cart separates the symbol's components and allows
you to drag and drop these components into other symbols.

Add a symbol to the Cart


Procedure
1. Move the mouse pointer over the symbol you want to add to the Cart. The symbol's control
bar appears at the top.
2. Click the symbol's control area and drag it into the Cart. A hierarchical list appears that
displays the symbol name and its associated data items and time range. Symbols use the
following icons:

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Cart

Add a display to the Cart


Procedure
1. Use the Search text box to find a previously saved display.
2. Drag the display name from the search results onto a display. The previously saved display
is represented as a thumbnail on the current display.
3. Move your mouse pointer over the display thumbnail. The display's control bar appears at
the top.
4. Click the drag area on the control bar and drag the thumbnail into the Cart.

Note:
As you drag an item notice the drop action indicator changes from red to green to
signify where you are able to place it in a display.

Reuse Cart items in a display


Procedure
• Click any item in the Cart and drag it onto the current display.
◦ If you drop a symbol or symbol component onto another symbol that symbol is updated
with the values you dragged over from the Cart.
◦ If you drop a data item from the Cart onto a blank area of the display the symbol drop-
down list appears allowing you to create a new symbol with the Cart item.
◦ If you drop a time range or start or end time onto a display, the display uses the dropped
time.
◦ If you drop a display from the Cart into the current display it appears as a hyperlinked
thumbnail.

Change the name of a symbol in the Cart


By default, when you add a symbol to the Cart the symbol is given a generic name like sym2.

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Cart

Procedure
1. Double-click on the symbol name field in the Cart. A black box surrounds the name
indicating it is ready to edit.
2. Enter a new name.

About saving Cart entries


The Cart is automatically saved so that your symbol components persist in the Cart whenever
you restart the application.

Delete Cart items


Procedure
• To delete a symbol or display from the Cart click the item and press DELETE.
You cannot delete individual data items or time ranges from items in the Cart.

PI Coresight 2013 User Guide 37


Cart

38 PI Coresight 2013 User Guide


Additional topics

PI Application Server Administration


The PI Application Server Administration site is where you configure the database to use with
PI Coresight. The site also lets you view and manage the PI Systems you connect to with PI
Coresight, and see version information for installed PI Coresight components.
The administration site is located: http://<server name>/Admin
PI Coresight ships with a separate administration guide that includes details on installation,
configuration, administration, and event logging. See the PI Coresight Administration Guide for
more details.

Data exported from a display


You can export data from a display to an XML file, which can be imported into a spreadsheet
application such as Microsoft Excel for further analysis.
The imported workbook includes these worksheets:

• A display worksheet. This lists interval data for the data items in the current display.
• A worksheet for every locked trend, providing interval data for each data item in the locked
trend's time range.
• An Archive data worksheet. This lists archive data for all data items in the display.

Save an error log


PI Coresight has a built-in error logging feature that offers debugging information directly
inside the application.

Procedure
1. In the menu bar of the current display, click the Error Log button . The button

automatically displays the number of errors that have accumulated. If it shows 0 errors,
there are no errors.
2. An error log window appears that lists all errors. Click the Save Log button at the bottom to
save the log to an external file.

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Additional topics

Bookmarks
Use your web browser's bookmark or favorites to bookmark the Homepage or any display
page in PI Coresight. PI Coresight gives each display a unique ID, which allows you to save a
display page's URL in your favorites, or to copy and paste to another location for future
retrieval.
Note:
If you bookmark a display and later change its name, the bookmark keeps the original
display name. However, since the unique ID does not change, the bookmark still opens
the display.

Multilingual support
PI Coresight includes a Multilingual User Interface (MUI) that allows you to view the
application in eight different languages on a single system. The languages include:

• French
• German
• Spanish
• Portuguese
• Simplified Chinese
• Japanese
• Korean
• Russian

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Additional topics

The PI Coresight MUI is available for download from the OSIsoft Technical Support Download
Center. Once the MUI is installed, you can change the language used by PI Coresight by
modifying the language settings in your Web browser.

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Additional topics

42 PI Coresight 2013 User Guide


Technical support and other resources
For technical assistance, contact OSIsoft Technical Support at +1 510-297-5828 or http://
techsupport.osisoft.com. The OSIsoft Technical Support website offers additional contact
options for customers outside of the United States.
When you contact OSIsoft Technical Support, be prepared to provide this information:

• Product name, version, and build numbers


• Details about your computer platform (CPU type, operating system, and version number)
• Time that the difficulty started
• Log files at that time
• Details of any environment changes prior to the start of the issue
• Summary of the issue, including any relevant log files during the time the issue occurred
The OSIsoft Virtual Campus (vCampus) website (http://vcampus.osisoft.com) has
subscription-based resources to help you with the programming and integration of OSIsoft
products.

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Technical support and other resources

44 PI Coresight 2013 User Guide

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