Camden Prop Trust REIT 2018 Sustainability Report PDF
Camden Prop Trust REIT 2018 Sustainability Report PDF
Camden Prop Trust REIT 2018 Sustainability Report PDF
1
The Equation
Environmental
ESG Social
+
Governance
=
Corporate
Responsibility
2
To Our Stakeholders
We are pleased to present Camden’s 2018 Sustainability Report, highlighting our commitment to sustainability and good
corporate citizenship. We have many programs and initiatives in place supporting environmental, social and governance (ESG)
matters, and we look forward to sharing information on those efforts with our stakeholders through this report.
Environmental Camden is committed to operating in an environmentally responsible manner, using our resources wisely,
and continually seeking ways to reduce consumption, conserve energy and water, and enhance our waste management and
recycling efforts. Some of our green initiatives to date include completing HVAC and LED lighting projects, utilizing high-
efficiency appliances and kitchen/bath fixtures, enhancing landscaping and irrigation systems, implementing recycling and
waste management programs, and installing electric car charging stations at various properties across our portfolio. We also
incorporate sustainable practices in our new development and construction projects, and Camden currently has 17 apartment
communities which have either received or are expected to receive LEED or other green building certifications.
Social We strive for a high level of engagement with our stakeholders including our team members, customers and
shareholders, as well as the local communities in which we live, work and play. We offer top-notch employee benefits, training
and development programs; actively seek feedback through employee and resident surveys; and take time to recognize and
honor our Camden associates. Our dedication to excellence in the workplace has resulted in recognition for 12 consecutive
years as one of FORTUNE’s 100 Best Companies to Work For ® in America, and our focus on customer service resulted in
recognition as a top 10 manager for online reputation by J Turner Research during 2018. Shareholder communication is
another key initiative for Camden, and we conduct numerous investor meetings each year to discuss the Company’s long-term
sustainable business strategy and operations. Our efforts in this area were recognized in 2018 by the National Association of
Real Estate Investment Trusts (NAREIT), with Camden earning the Silver “Investor CARE” award for large cap REITs. And finally,
our Camden Cares program for community service continues to have a positive impact on those around us. During 2018,
Camden associates volunteered over 6,500 hours and supported numerous charitable causes across the markets
we serve.
Governance We believe companies with strong corporate governance and responsible business practices merit greater
shareholder returns and corporate value. Camden has implemented many best practices related to corporate governance,
ethics, compliance and risk management, which are further detailed in this report. We are proud to have a Board of Trust
Managers who are diverse in their backgrounds and experience, and our Board composition is currently 30% female. We
will continue to monitor and enhance our corporate governance programs as appropriate to ensure the interests of our
shareholders and our company are well-represented.
We appreciate this opportunity to share information on our sustainability efforts with you. Thank you for your continued support.
Respectfully,
3
Total Apartment Homes - 55,160
Major Markets - 14
About
Camden
Denver
4
Camden Property Trust, an S&P 400 Company, is a real estate company primarily engaged in the ownership,
management, development, redevelopment, acquisition and construction of multifamily apartment
communities. Camden has been a publicly-traded real estate investment trust (REIT) since 1993 and has a
high-quality, geographically diverse portfolio of apartment communities located in some of the nation’s highest
growth markets. Our strategy of focusing our operations in markets with the highest projected employment
and population growth ensures sustainable demand for Camden’s apartment homes.
Our mission is to be the best multifamily company in the industry. Camden has consistently distinguished itself
by demonstrating its company values and creating positive relationships with stakeholders including residents,
associates, suppliers, investors and members of the local communities in which it operates. Our workforce
totals approximately 1,600 employees and the Company is headquartered in Houston, Texas.
As of December 31, 2018, Camden owned interests in and operated 161 properties containing 55,160
apartment homes across the United States. Upon completion of six properties currently under development,
the Company’s portfolio will increase to 56,858 apartment homes in 167 properties.
Washington, DC Metro
Raleigh
Charlotte
Atlanta
Dallas
Orlando
Austin
Houston Tampa
Southeast Florida
Corpus Christi
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Sustainability
Incorporating sustainability into our overall business, including operations, property management,
new development and construction, is a natural extension of Camden’s mission. We continue to
identify innovative sustainable practices that support our communities, residents and associates,
while reducing our reliance on natural resources.
6
To better formalize and strengthen our previous efforts, Camden formed a Sustainability Committee
to take a lead role in developing, implementing and monitoring the Company’s strategies, policies,
programs and activities regarding sustainability and ESG matters. Our efforts are led by individuals
with responsibility for implementing sustainable practices across our corporate offices, new
development projects and our apartment communities. We are committed to operating in an
environmentally responsible manner, using our resources wisely, and continually seeking ways to
reduce consumption, conserve energy and water, and enhance our waste management and
recycling efforts.
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ENVIRONMENTAL
E
8
Corporate Office
Camden is committed to being a responsible corporate citizen and choosing a “green” building for
our corporate office space was an extension of that commitment. We selected a building with LEED
Gold certification, located in an area well-served by public transportation and close to multiple
dining options.
For the design and construction of our corporate office, we selected sustainable materials for furniture
and flooring, installed energy-efficient appliances and fixtures, and utilized low VOC paints, adhesives
and sealants. We also diverted over 75% of our construction waste from landfills. The choices we made
in designing our corporate office resulted in Camden receiving a LEED ID+C Commercial Interiors Silver
certification for its new space.
9
Green Workplace
Our efforts to go green start at the corporate office and extend across the country to our district and regional offices.
Policy and procedure manuals are available online and are no longer printed, and hard copies of investor reports are
mailed only upon request. Camden also utilizes several online programs for electronic distribution of information,
reducing paper usage and printing. Other green initiatives include:
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Green Apartments
We provide residents with a variety of eco-friendly tools and resources at our communities. Camden’s website allows
customers to search for the perfect apartment home, reserve a specific unit, apply online and complete the leasing
process without ever touching a single sheet of paper. We also have a feature-rich resident portal, MyCamden.com,
which offers online service requests and rent payment options, allowing transactions to be completed in a time-
efficient, environmentally friendly manner. Our on-site teams utilize email and MyCamden.com to share important
notices, communicate with residents and inform the community of local events without posting paper flyers or mailing
paper notices.
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Energy
Efficiency
Camden’s energy conservation programs focus on installing energy-efficient products and implementing programs that
lower costs and reduce overall energy usage. These practices include, but are not limited to:
• Using zone heating and cooling in apartment homes to minimize electricity usage
• Installing programmable thermostats, allowing residents to control the temperature
• Monitoring and controlling electricity usage in vacant apartment homes and common areas
• Utilizing timers in model apartment homes to ensure lights are only on while prospective residents are being toured
• Installing fluorescent or LED lighting in common areas
• Installing fluorescent or LED bulbs in parking garages
• Implementing lighting replacement programs, controls and more efficient maintenance requirements to further
reduce energy costs
• Implementing appliance procurement programs, allowing high-efficiency ENERGY STAR ® appliances to be purchased
more cost-effectively through national contracts
• Piloting the use of solar energy by installing solar panels at our Camden Roosevelt community in Washington, DC
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Water
Conservation
Camden’s water conservation programs focus on reducing both interior and exterior water usage at our communities
by choosing more efficient building products and implementing eco-friendly landscaping programs, when possible.
These practices include, but are not limited to:
• Replacing existing bath fixtures with high-efficiency toilets, faucets and showerheads
• Providing submetering for water services, allowing Camden and its residents to monitor water usage, encouraging
lower overall consumption
• Designing and installing sustainable site solutions, reducing demand for irrigation through low-flow irrigation
systems and drought-resistant vegetation and ground cover
• Installing rain sensors on irrigation systems to ensure watering occurs only when needed
• Choosing plants requiring minimum levels of water throughout each community’s landscaping
• Using reclaimed wastewater for landscape irrigation
Quality
• Utilizing low VOC flooring, paints, adhesives and sealants in our
apartment homes and communities
• Using high-quality air filters, exhaust fans and ventilation systems
• Offering non-smoking communities (over 75% of our properties are
designated as non-smoking communities or have designated non-
smoking areas)
13
Recycling and Transportation
Waste Management
Camden’s recycling and waste management programs Camden’s portfolio includes many communities with
are designed to minimize our environmental impact. These high walkability and access to public transportation
practices include, but are not limited to: or car sharing services. Our efforts to provide green
• Offering residents an option to recycle at most transportation options include, but are not limited to:
communities by providing recycling containers, doorstep • Installing over 100 electric car charging stations
pickup and designated recycling areas across our portfolio
• Providing waste removal and recycling services through • Establishing designated pickup/drop-off locations
Valet Living TM in over 80% of our communities, resulting in for car sharing services at several communities
operational cost savings and increased recycling • Offering mixed-use communities with retail and/or
• Incorporating process improvements to reduce costs restaurant options available on-site
related to paper, printing, mailing and shipping • Providing secure bicycle racks, storage and repair
• Providing coffee cups made from recycled paper goods stations at many communities
when possible
14
New Development
and Construction
For both new construction and renovation projects, Camden incorporates many sustainable practices in its ordinary
course of business. These practices include, but are not limited to:
• Building new communities on sustainable sites when possible
• Maintaining a list of preferred sustainable materials and sourcing materials locally
• Monitoring workplace health and safety indicators at construction sites
• Adhering to health and safety policies for new development and construction sites at all projects
• Operating in compliance with an internationally recognized health and safety management system
• Installing ENERGY STAR ® certified appliances
• Installing high-efficiency toilets, faucets and showerheads
• Using low VOC flooring, paints, adhesives and sealants
• Installing recyclable carpet
During 2018, we completed construction on three communities with 1,137 apartment homes, for a total cost of
approximately $300 million. As of December 31, 2018, we had six additional communities with 1,698 apartment
homes under development.
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Green Building Certifications
* Certification pending
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Featured Community
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ENERGY EFFICIENCY
• Efficient building envelope, HVAC and insulation systems
• ENERGY STAR ® cool roof
• Energy-efficient, commercial exterior windows and doors
• Lighting occupancy sensors for low-use areas
• ENERGY STAR certified LED lighting in common areas and apartment homes
• Programmable thermostats in common areas and apartment homes
• Individual electric meters for apartment homes
• ENERGY STAR certified appliances in apartment homes
• ENERGY STAR certified ceiling fans in apartment homes
WATER CONSERVATION
• High-efficiency toilets, faucets and showerheads certified to meet or exceed EPA WaterSense standards
• Indigenous, climate-friendly plantings with water-efficient drip irrigation system
• Individual water submeters for apartment homes
• Individual water heater leak detection for apartment homes
AIR QUALITY
• Non-smoking community
• Low sones quiet ventilation fans
• Low VOC flooring, paints, adhesives and sealants
TRANSPORTATION
• Electric car charging stations
• Secure bicycle racks, storage and repair stations
• Designated pickup/drop-off locations for car sharing services
• Adjacent to METRO Bus and METRORail public transportation stops
• Close to city bike share stations
• Walk Score® of 85
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Featured Community
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ENERGY EFFICIENCY
• Efficient building envelope with a double layer of drywall on exterior walls
• Solar-reflective roofs to reduce heat plant effect
• ENERGY STAR ® windows
• LED lighting in common areas and apartment homes
• Programmable thermostats in common areas and apartment homes
• Individual electric meters for apartment homes
• Electric water heaters conforming to current Department of Energy energy factors
• High-efficiency heat pumps
• ENERGY STAR certified appliances in apartment homes
WATER CONSERVATION
• High-efficiency toilets, faucets and showerheads certified to meet or exceed EPA WaterSense standards
• Indigenous, climate-friendly plantings with water-efficient drip irrigation system
• Quality control of stormwater discharge using Bio Planters
AIR QUALITY
• Non-smoking community
• ENERGY STAR quiet ventilation fans
• Low VOC flooring, paints, adhesives and sealants
• Conditioned and ventilated corridors
TRANSPORTATION
• Electric car charging stations
• Designated low-emission vehicle parking spaces
• Secure bicycle racks, storage and repair stations
• Nearby public transportation
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Featured Community
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ENERGY EFFICIENCY
• Efficient building envelope, HVAC and insulation systems
• Reflective roof system
• ENERGY STAR ® windows
• Energy-efficient LED lighting in common areas and apartment homes
• Programmable thermostats in common areas and apartment homes
• Individual electric and gas meters for apartment homes
• Tankless gas water heaters
• High-efficiency gas furnaces
• ENERGY STAR certified appliances in apartment homes
WATER CONSERVATION
• High-efficiency toilets, faucets and showerheads certified to meet or exceed EPA WaterSense standards
AIR QUALITY
• Non-smoking community
• ENERGY STAR quiet ventilation fans
• Low VOC flooring, paints, adhesives and sealants
TRANSPORTATION
• Electric car charging stations
• Designated low-emission vehicle parking spaces
• Secure bicycle racks, storage and repair stations
• Adjacent to public transportation
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SOCIAL
S
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Camden’s Values
We care deeply about our employees,
our residents and the local communities
in which we live, work and play. Camden
is committed to maintaining a high-trust
work environment that attracts, retains and
rewards the best and brightest people. Our
workplace reflects Camden’s nine core
values and cultivates an environment of
respect, fairness, diversity and fun for all.
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A Great Workplace
Camden is committed to creating a great
working environment that fosters the well-
being, health and happiness of all associates.
Our team members are given meaningful
opportunities to provide feedback and effect
change. Each year we participate in the Great
Place to Work® Employee Trust IndexTM survey
to measure employee engagement and
collect feedback, which leadership carefully
reviews to determine how to better meet the
needs of our team members.
93%
When you join the company,
98% you are made to feel welcome
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Employee Recognition National Awards
Our Achieving Camden Excellence (ACE) Awards Camden has been recognized as one of the
honor team members who demonstrate excellence best places to work in many of our major
in the workplace and consistently exemplify Camden’s markets. We have also been recognized as one
core values. This awards program extends across of the 100 Best Companies to Work For ® by
Camden’s portfolio, and every team member is invited FORTUNE magazine for 12 consecutive years,
to attend annual award ceremonies. In 2018, 33 most recently ranking #19. These recognitions
associates received Regional ACE awards, with 13 are made possible by our 1,600 associates
of those team members earning National ACE awards who passionately share our commitment to
as well. making Camden a great place to work. Our team
members strive to achieve excellence every day
and exhibit true teamwork in all they do.
Employee appreciation does not stop with the
ACE Awards. We pride ourselves on rewarding
team members who achieve and exceed their goals
with Community Awards and Sales Awards, and
recognizing employee tenure with service awards.
#24
100 BEST
COMPANIES TO
WORK FOR®
2018
#45
PEOPLE’S 50
COMPANIES
THAT CARE
2018
#48
BEST
WORKPLACES
FOR
DIVERSITY
2018
#55
BEST
WORKPLACES
FOR WOMEN
2018
#94
BEST
WORKPLACES
FOR
MILLENNIALS
2018
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Diversity and GENDER
Inclusion 45%
34%
48%
Caucasian
Hispanic
African American
Other
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Training and Camden’s team members are our greatest assets. The
Company’s mission, vision and values are incorporated into
Development our employee training and development programs. Camden is
committed to helping employees improve their personal and
professional lives through training and development, mentoring
and continuing education programs, including:
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Customer Service
Providing exceptional customer service is an integral part of our business. It takes a team mindset to deliver a memorable
customer-focused experience. Camden encourages resident feedback across our community and corporate social media
platforms, where we engage with customers on Facebook, Instagram, Twitter and MyCamden.com. We don’t just listen
to our customers, we respond to all ratings and reviews. We also utilize a Customer Sentiment Dashboard which reflects
each of our community’s customer sentiment scores, a metric that measures the quality of our customer experiences.
This dashboard technology enables all team members to view real-time customer ratings and take actions based on this
feedback. Camden’s focus on customer service resulted in recognition as a top 10 manager for online reputation by
J Turner Research, with a 2018 ORATM score of 74.5.
Camden provides Living Excellence by offering residents a 30-day satisfaction guarantee at move-in and responding to
service requests within 24 hours. Residents enjoy the convenience of around-the-clock full-time support from our contact
center, where Camden team members are ready to answer questions and resolve any concerns residents may have. In
addition, communities regularly host resident appreciation days, wellness events and pet events for our furry companions.
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Camden Cares
We have a passion for community service and giving back to the neighborhoods and cities in which we live
and work. We established our Camden Cares program to provide assistance to charitable organizations
through donations and volunteer hours, and we strive to have a positive impact on those around us. Our
efforts focus on veterans and housing-related causes, and we also support community crisis centers, food
banks, schools and animal shelters. Camden’s 2018 efforts included partnerships with organizations and
events such as:
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6,500+
Volunteer Hours
1,200+
Employees Volunteering
33
GOVERNANCE
G
34
Camden is committed to maintaining a business
environment of integrity, responsibility and
accountability. We believe that companies with
strong corporate governance and responsible
business practices merit greater shareholder
returns and corporate value.
35
Strong Leadership
Our Board is comprised of a highly qualified and experienced group of leaders, with the founders of the
Company, Ric Campo and Keith Oden, complementing our independent Trust Managers. Good corporate
governance is vital to the Company and its shareholders, and we are committed to ensuring each of our
Trust Managers brings a healthy balance of varying perspectives, capabilities and skill sets to their role.
We are proud to have a Board of Trust Managers who are diverse in their backgrounds and experience,
and our Board composition is currently 30% female.
Top Row: Richard J. Campo, D. Keith Oden, Kelvin R. Westbrook, Heather J. Brunner, Scott S. Ingraham
Bottom Row: Renu Khator, William B. McGuire, Jr., William F. Paulsen, Frances Aldrich Sevilla-Sacasa, Steven A. Webster
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Governance Highlights
We are committed to good corporate governance to promote the long-term interests of shareholders, strengthen
management accountability and help maintain public trust in the Company. Camden has implemented a number of
best practices related to corporate governance and executive compensation, including:
Good corporate
governance is vital
to our company.
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Ethics
The Company has adopted several guidelines and policies reflecting its commitment to high ethical standards, including:
We have also established avenues to provide a communication pathway for employees and others who may have
concerns about the conduct of Camden or any of its Trust Managers, officers or employees, specifically concerning the
Company’s corporate accounting, internal accounting controls or auditing matters. Such concerns may be communicated
confidentially to the Company’s Corporate Accounting and Auditing Hotline, which will automatically elevate the matter to
designated management personnel at Camden and the Chairman of the Board’s Audit Committee. The Company uses a
third-party service provider to offer a simple, anonymous way to report concerns confidentially. The Corporate Accounting
and Auditing Hotline is accessible by website or telephone 24 hours every day.
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Compliance and Risk Management
One of Camden’s core values is to act with integrity. We strive to build and maintain trust through transparency and
accountability in all that we do. Camden’s Internal Audit department is responsible for ongoing assessments of the
Company’s risk management processes and internal control environment, through a complete and robust evaluation of
Camden’s ethical behavior expectations, training and enforcement; tone at the top; the maintenance of complete and
accurate accounting, books and records; full and transparent financial statements and disclosures; and anti-fraud controls.
• Evaluating the design and operating effectiveness of Camden’s internal control over financial reporting
• Performing site visits to all communities and development sites in addition to evaluating controls performed by the
Corporate Office
• Evaluating controls performed by third-party service providers on which Camden relies
• Monitoring whistleblower reports made to Camden’s Corporate Accounting and Auditing Hotline
Camden’s Risk Management team is dedicated to protecting shareholder value by obtaining broad, cost-effective insurance
policies to protect the Company’s assets and operations. In addition to risk transfer program design and placement,
the department oversees claims and litigation management, risk assessments and various safety initiatives. To focus
on providing the best resident experience possible, Camden uses a third-party vendor management solution to ensure
compliance via liability certificate management, credentialing and tax ID verification.
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Camden is committed
to sustainability
and good corporate
citizenship, and to
having a positive impact
on our communities,
associates, residents
and shareholders. We
strive to incorporate
sustainable practices
in all aspects of our
business, and will
continue to seek ways
to improve and enhance
our future efforts.
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11 Greenway Plaza, Suite 2400
Houston, TX 77046
713.354.2500
camdenliving.com