Ali Express
Ali Express
Ali Express
AliExpress is an online retail service based in China that is owned by Alibaba. Launched in 2010, it is
made up of small businesses in China and other locations, such as Singapore, that offer products to
international online buyers. It is the most visited e-commerce website in Russia and was the 10th most
popular website in Brazil. It facilitates small businesses to sell to customers all over the world, and one
can find almost anything for sale. It is more accurately compared to eBay, as sellers are independent,
using AliExpress as a host to sell to consumers and other businesses. Customers outside of the country
boundaries for these languages are automatically served the English version of the service. AliExpress is
a subsidiary of Alibaba Group because it acts only as an e-commerce platform and doesn’t sell products
directly to consumers. It directly connects Chinese businesses with buyers. The main difference from the
Chinese shopping site Taobao is that AliExpress is aimed primarily at international buyers mostly in the
United States, Russia, Brazil and Spain. Alibaba is using AliExpress to expand its reach outside of Asia
and challenge online giants like Amazon and eBay.
Restrictions
AliExpress doesn't allow customers in mainland China to buy from the platform, even though all retailers
are mostly Chinese.
Target Market/ Marketing Strategy
Alibaba uses a mix of demographic, Psychographic and behavioral segmentation strategies to fulfill its
mission and transforming its business to emerge as a technologically advanced company which will help
customers, merchants and businesses to leverage the vast potential of the Internet. Most of the companies
present in the e-commerce or technologically driven business use differentiated targeting strategy and
Alibaba is not an exception to this. Positioning is where a product/ service stand in the mind of the
consumer. Usage-based and pricing positioning strategies are used by Alibaba to augment revenue from a
different line of businesses.
Vision- “Alibaba aims to build the future infrastructure of commerce. It visualizes the vast
potential when customers meet, work and lives at Alibaba”.
Competitive Advantage
The diversified line of businesses: Alibaba has the presence in the mega-markets such as being in e-
commerce business they are in cloud computing, entertainment, payment gateway, mobile data etc. These
are supporting the company in being way ahead of its competitors within house wholesome infrastructure.
Having experience of world’s most competitive and fastest growing market: Operating in the country
with 1.4 billion of a population is in itself poses a challenge. A challenge to satisfy a billion needs,
demands, understanding their changing preferences and taste; all these have helped the company to
emerge as a fastest growing company in the commerce market.
Customer Analysis
Customers of Alibaba are new-age, tech-savvy, Gen Y and Z customers to whom their time, the
convenience of buying and selling, maintaining their lifestyle is more important than it ever had.
Suggestions / Recommendations
Alibaba should find information on foreign markets to reduce difficult and time-consuming than finding
information and analyzing domestic markets. In less developed countries, because reliable information on
business practices, market characteristics may be unavailable or very limited. So it’s better AliExpress to
find information on the foreign market to get easy information about the market and reduce time
consuming .the promotion AliExpress should use other promotion tools like public relation and other
advertisement media to increase high awareness of their product instead of focusing on online because
online can communicate information about Alibaba but majority cannot get the information so using
public relation Alibaba will have high performance than the current situation.