F. No. 3/7/2000-Admn.

(Vol-III)
Government of India
Ministry of Finance
Department of Disinvestment
….

TENDER DOCUMENT

For providing Data Entry Operator service to Department of Disinvestment, Ministry of

Finance.

Manpower Agency

Date & time for submission of Document: 11.00 AM to 5.00 PM on 6.5.2009

Date of time for opening of Tender Documents: 11.00 AM on 8.5.2009

CONTENTS OF TENDER DOCUMENT

S. No. Description of contents Page Nos.

1. Tender Documents 1
2. Tender Notice dated 21.4.2009 2-4
3. Technical requirements for tenderer 5
4. Technical requirement for Data Entry Operator 6
5. Application for Technical Bid 7-8
6. Declaration 9
7. Application for Financial Bid 10
8. Terms and Conditions 11-14
9. Documents required for Technical Bid 15

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 F. No. 3/7/2000-Admn. (Vol-III)
Government of India
Ministry of Finance
Department of Disinvestment
….
Block No. 11 & 14, CGO Complex,
Lodi Road, New Delhi-110003.

Dated the 21st April, 2009

TENDER NOTICE

1. Sealed tenders on behalf of the President of India, are invited under Two Bid
System i.e. Technical Bid and Financial Bid from reputed experienced and
financially sound Manpower Companies/Firms/Agencies for providing skilled
Data Entry Operators in Department of Disinvestment initially for one year from
the date of taking up of supply of manpower in pursuance of contract unless
extended further by mutual consent of the Department and service provider, on
the same terms and conditions. The present requirement is for 6 (Six) persons.
However, the number may be increased or decreased on the option of the
Department.

2. Complete Tender Documents can be downloaded from the website of this

Department.

3. The Interested Companies/Firms/Agencies may submit the tender documents

complete in all respects along with Earnest Money Deposit (EMD) of Rs. 10,000/-
drawn in favour of DDO, Department of Disinvestment and other requisite
documents in a sealed cover addressed to Shri Narendra Singh, Under Secretary
(Admn.) and delivered in Room No. 209, Block No. 11, CGO Complex, Lodi
Road, New Delhi-110003. The last date of submission of tender and time of
receipt of Tender is 5.00 PM on the 15 th day after the date of inviting of this
Notice i.e. 06.052009. The tenders shall not be entertained after this deadline
under any circumstances whatsoever.

4. The Department of Disinvestment reserves the right to amend or withdraw

any of the terms and conditions contained in the Tender Document or to reject any
or all tenders without giving any notice or assigning any reason. the decision of
the Joint Secretary (Admn.) Department of Disinvestment in this regard shall be
final and binding on all.

(Narendra Singh)
Under Secretary to the Government of India
Copy to:

1. Notice Board.
2. NIC-for display in web-site of DoD.
3. All Ministries/Departments

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 SCOPE OF WORK AND GENERAL INSTRUCTIONS FOR TENDERERS

1. The Department of Disinvestment located at Block No. 11 & 14, CGO

Complex, Lodi Road, New Delhi requires reputed, well established and
financially sound Manpower Companies/Firms/Agencies to provide Data Entry
assistance to its officers.

2. The contract will be initially for one year from the date of taking up of supply
of manpower. The period of the contract may be further extended beyond
30.6.2010 provided the requirement of the Department for Data Entry assistance
persists at that time, or, may be curtailed/terminated at any time before the normal
tenure owing to deficiency in service or substandard quality of manpower
deployed by the selected Company/Firm/Agency. The Department however,
reserves right to terminate this initial contract at any time after giving one-week
notice to the selected service providing Company/Firm/Agency.

3. The Department has initial requirement for skilled Data Entry Operators who
are well conversant with computers and essentially well trained in MS Word
language and also desirably posses knowledge of LAN functioning, MS Excel and
MS Power Point package/language. The requirement of the Department may
increase of decrease during the initial period of contract also.

4. The interested Companies/Firms/Agencies may submit the tender document

completed in all respects along with earnest money deposit (EMD) of Rs. 10,000/-
drawing in favour of DDO, Department of Disinvestment and other requisite
documents in a sealed cover addressed to Shri Narendra Singh, Under Secretary
(Admn.) and delivered in Room No. 209, Block No. 11, CGO Complex, Lodi
Road, New Delhi-110003. The last date and time of the receipt of tenders is 5.00
PM after 15 days of the date of inviting this Notice i.e. 06.05.2009.

5. The various crucial date relating to “Tender for Providing Data Entry
Operators to Department of Disinvestment” are cited as under:

a) Date and time for submission of Quotation (technical & Financial) 06.05.2009
b) Date of Time for opening of Bids 08.05.2009
c) Likely date for deployment of required Data Entry Manpower 01.07.2009

6. The tenders have been invited under two bid system i.e. Technical Bid and
Financial Bid. The interested agencies are advised to submit two separate sealed
envelops super scribing “Technical Bids for Providing Data Entry Assistance to
Department of Disinvestment”. Both sealed envelopes should be kept in a third
envelope super scribing “Tender for providing Data Entry Assistance to
Department of Disinvestment, Ministry of Finance, New Delhi.

7. The Earnest Money Deposit (EMD) of Rs. 10,000/- (Rupees Ten Thousand Only),
refundable (without interest) should be necessarily accompanied with the
Technical Bid of the agency in the form of Demand Draft/Pay Order drawn in
favour of DDO, Department of Disinvestment, New Delhi. Failing which the
tender shall be rejected summarily.

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8. The successful tenderer will have to deposit a Performance Security Deposit of
Rs. 50,000/- (Rupees Fifty Thousand only) in the form of Fixed Deposit Receipt
(FDR) made in the name of the Company/Firm/Agency but hypothecated to the
DDO, Department of Disinvestment, New Delhi or Demand Draft in favour of
DDO, Department of Disinvestment, New Delhi covering the period of contract.
In case, the contract is further extended beyond the initial period, the FDR will
have to be accordingly renewed by the successful tenderer.

9. The tendering Companies/Firms/Agencies are required to enclose photocopies of

the following documents (duly attested by Group ‘A’ Gazetted ed Officers of the
Government of India or Class-I Officers of the State Government) along with the
Technical Bid, failing which their bids shall be summarily/out-rightly rejected and
will not be considered any further:-

a) Registration certificate:
b) Copy of PAN/GIR card.
c) Copy of the IT return filed for the last three financial years.
d) Copies of the EPF and ESI certificates.
e) Copies of the Service tax registration certificate.

10. The conditional bids shall not be considered and will be out rightly rejected in
very first instance.

11. All entries in the tender form should be legible and filed clearly. If the space for
furnishing information is insufficient, a separate sheet duly signed by the
authorized signatory may be attached. No overwriting or cutting is permitted in
the financial Bid Form. In such cases, the tender shall be summarily rejected.
However, the cutting, if any, in the Technical Bid Application must be initialed by
the person authorized to sign the tender bids.

12. The Bids shall be opened on the scheduled date and time (at 11.00AM on
08.05.2009) in Room No. 209, Block No. 11, CGO Complex, Lodi Road, New
Delhi-110003 in the presence of the representatives of the
Companies/Firms/Agencies, if any, who are present on the spot at that time.

13. The competent authority JS(Admn.) of the Department of Disinvestment reserves

the right to annul any or all bids without assigning any reason.

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 TECHNICAL RQUIREMENT FOR THE TENDERING
COMPANY/FIRM/AGENCY

1. The tendering manpower Company/Firm/Agency should fulfill the following

technical specifications:-

a) The Registered Office of one of the Branch Offices of the manpower

Company/Firm/Agency should be located either in Delhi/New Delhi or in any
of the Satellite towns of Delhi.

b) The manpower Company/Firm/Agency should be registered with the

appropriate registration authority.

c) The Company/Firm/Agency should have at least three years experience in

providing manpower to Private Companies, Public Sector Companies/Banks
and Government Department etc.

d) The Company/Firm/Agency should have its own Bank Account.

e) The Company/Firm/Agency should be registered with income tax and service

tax Department.

f) The Company/Firm/Agency should be registered with appropriate authorities

under Employees Provident Fund and Employees State Insurance Act.

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 TECHNICAL REQUIREMENT FOR DATA ENTRY OPERATORS TO BE
DEPLOYED BY THE SUCCESFUL COMPANY/FIRM/AGENCY IN THE
DEPARTMENT OF DISINVESTMENT

1. He/She should possess essential qualification of 10+2. Graduation qualification is

desirable from a recognised University. Should be between age group of 18 years
to 30 years.

2. He/She should have Typing speed of 40 words per minute in English.

3. He/She should be well conversant with the working of the computers and should
necessarily have knowledge of Computer Operator.

4. He/She should have Character certificate from one Group ‘A’ or Class –I
Gazetted Officers of the Central Government/state Government per Notary
Public. .

5. His/her antecedents should have got verified by the agency from the local police
authorities.

6. He/she should have at least 2 years experience of working as Data Entry

Operators/stenographer in reputed Public/Private institutions/State Government
offices.

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 APPLICATION –TECHNICAL BID

1. For providing Data Entry Services to Department of Disinvestment.

2. Name of Tendering Company/Firm/Agency

(Attach certificate of registration)

3. Name of Proprietor /Director of Company/Firm/Agency

4. Full address of Registered Office _________________________________

_________________________________
_________________________________
_________________________________
Telephone Number: _________________
FAX No. ________________
E-Mail Address ________________

5. Full address of Operating Branch __________________________________

__________________________________
__________________________________
Telephone Number: ________________-_
FAX No. ________________
E-Mail Address ________________

6. Banker of Company/Firm/Agency __________________________________

(Full Address)
(Attach certified copy of statement __________________________________
of A/c for the last three years)
Telephone Number of Banker __________________________________

7. PAN/GIR No. __________________________________

(Attach attested copy)

8. Service Tax Registration No. __________________________________

(Attach attested copy)

9. E.P.F. registration Number __________________________________

(Attach attested copy)

10. E.S.I. Registration Number __________________________________

(Attach attested copy)

11. Financial turnover of the tendering Company/Firm/Agency for the last 3 financial
years. (Attach separate sheet if space provided is insufficient)

Financial Year Amount (Rs. Lakh) Remarks if any

2005-2006
2006-07
2007-08

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12. Give details of the major similar contracts handled by the tendering
Company/Firm/Agency during the last three years in the following format:

Sl. No. Details of client along Amount of Duration of Duration of

with address, telephone Contract Contract Contract
numbers (Rs. Lakh)

From To
1.
2.
3.
(If the space provided is insufficient, a separate sheet may be attached)

13. Additional information, if any

(Attach separate sheet, if required)

Signature of authorized person

Name: ________________________
Seal
Date:
Place:

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 DECLARATION

1. ________________________Son/Daughter/Wife of Shri signatory of the

agency/firm mentioned above is competent to sign this declaration and execute
this tender document:

2. I have carefully read and understood all the terms and conditions of the tender
and undertake to abide by them:

3. The information/documents furnished along with the above application are

true authentic to the best of my knowledge and belief. I/We am/are well aware of
the fact that furnishing of any false information/fabricated document would lead
to rejection of my tender at any stage besides liabilities towards prosecution under
appropriate law:

Signature of authorized person

Full Name: ________________________
Seal: _________________________
Date:
Place:

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 APPLICATION-FINANCIAL BID

1. For Providing Data Entry Operators to Department of Disinvestment.

2. Name of tendering Company/Firm/Agency:

3. Details of Earnest Money Deposit: Rs. 10,000/- (Ten Thousand only) D.D/P.O
No. Date and Drawn on Bank:

4. All the Data Entry Operators Deployed in this Department will be paid their
wages on monthly basis (By Cheque in time) by the Company/Firm/Agency and
the photocopies of disbursed cheque will be submitted in this Department.

5. Rates are to be quoted in accordance with the Minimum Wages Act, 1948 as
applicable in the NCT of Delhi.

a) For Clerical and Non-Technical Supervisory Staff who are Non Graduates and
Graduates
b) Graduate and above
Rate per person/per day (* hrs excluding ½ hrs. lunch brake) Rs. _____________
(Rupees_________________________________________) inclusive of all
statutory liabilities, taxes, levies, cess/edu. cess etc. with following break up:

Sl. No. Component of Rate Amount Amount (Rs.)

(Rs.) Non Graduate
Graduate
1. Daily Wage Rate (as per MWA, 1948)
2. Employees Provident Fund @ % of 1 above
3. Employees State Insurance @ % of 1 above
4. Service Tax Liability @ % of
5. Any other liability (Pl. indicate)
6. Contractors Admn./Service Charge
Total Column 1 to 6

Signature of authorized person

Full Name: ________________________
Seal: _________________________
Date:
Place:

Notes:

1. The rates quoted by the tendering agency should be inclusive of all

statutory/taxation liabilities at the time of entering into the contract.
2. The payment shall be made an on conclusion of the calendar month only on
the basis of number of working days for which duty has been pertained by
each manpower.

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 TERMS AND CONDITIONS
General

1. The contract shall commence from 01.07.2009 and shall continue till 30.06.2010
unless it is curtained or terminated by this Department owning to deficiency of
services, sub-standard quality of Data Entry Operators deployed, breach of
contract, reduction or cessation of the Data Entry requirements etc.

2. The contract may be extended, on the same terms and condition or with some
addition/deletion/modification, for a further specific period mutually agreed upon
by the successful service providing Company/Firm/Agency and Department of
Disinvestment.

3. The contracting Company/Firm/Agency shall not be allowed to transfer, assign,

pledge or sub-contract its rights and liabilities under this contract to any other
agency without the prior written consent of this Department.

4. The Department of Disinvestment, at present, has requirement of 6 (Six) Data

Entry Operators on urgent basis. The requirement of the Department may increase
or decrease during the period of initial contract also and the tender would have to
provide additional Data Entry Operators, if required on the same terms and
conditions.

5. The tenderer will be bound by the details furnished by him/her to this Department,
while submitting the tender or at subsequent stage. In case any of such documents
furnished by him/her is found to be false at an stage, it would be deemed to be a
breech of terms of Contract marking him/her liable for legal action besides
termination of contract.

6. The Department of Disinvestment reserves right to terminate the contract during

initial period also after giving a week notice to the contracting agency.

LIABILITIES, CONTROL ETC. OF THE PERSONS DEPLYED

7. The contracting agency shall ensure that the individual Data Entry Operators
deployed in the Department of Disinvestment confirm to the technical
specifications of age, educational and skill qualification prescribed at page No. 10
of the Tender document.

8. The Department of Disinvestment is a Central Government Office and has five

days working (i.e. Monday to Friday) in a week from 9.00 to 5.30 PM with a
lunch break of ½ hrs. from 1.00 PM to 1.30 PM. Besides this the Department
observes the Gazzetted holidays notified by the Government of India from time to
time. The Data Entry Operators, however, may be required to attend the
office as and when required on Saturday/Gazzetted holiday (on prior
intimation) for which He/she will be not paid any additional wage as per
MWA, 1948.

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9. The contracting Company/Firm/Agency shall furnish the following documents in
respects of the individual Data Entry Operators who will be deployed by it in this
Department before the commencement of work.

a) List of persons deployed:

b) Bio-Data of the persons:
c) Attested copy of matriculation containing date of birth:
d) Character Certificate from Group ‘A’ or Class-I Officers of the
Central/State Government or Notary Public.
e) Certification of verification of antecedents of persons by local Police
authority.
f) Identity Cards bearing photograph.

10. In case, the person employed by the successful Company/Firm/Agency commits

any act omission/commission that amounts to
misconduct/indiscipline/incompetence, the successful Company/Firm/Agency
will be liable to take appropriate disciplinary action against such persons,
including their removal from the site of work required by the Department.

11. The tendering Company/Firm/Agency shall replace immediately any of its

personnel who is found unacceptable to this Department because of security risks,
incompetence, conflict of interest, improper conduct etc. upon receiving a notice
from this Department.

12. The person deployed shall be required to report for duty at 9.00 AM to Under
Secretary (Admn.)/Section Officer (Admn.) and would not leave office before
5.30 PM. In case, person deployed is absent on a particular day or come
late/leaves early on three occasions, one-day wage shall be deducted.

13. The agency shall depute a coordinator who would be responsible for immediate
interaction with the Department of Disinvestment so that optimal services of the
persons deployed by the agency could be availed without any disruption.

14. The selected agency shall immediately provide a substitute in the event of any
person leaving the job due to his/her personal reasons. The delay by the agency in
providing a substitute beyond three working days shall attract a pre-estimated
agreed liquidated damages @ Rs. 200/- per day on the service-providing agency.

15. It will be the responsibility of the service providing agencies to meet

transportation, food, medical and any other requirements in respect of the persons
deployed by it (Agency) in this Department and Department of Disinvestment
will have no liability in this regard.

16. For all intents and purpose the service providing agency shall be the “Employer”
within the meaning of different Labour Legislations in respect of Data Entry
Operators so employed and deployed in this Department. The persons deployed
by the agency in the Department shall not have claims of Master and Servant
relationship nor have any principal and agent relationship with or against the
Department of Disinvestment.

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17. The Service providing agency shall be solely responsible for the redressal of
grievances/resolution of disputes relating to person deployed. The Department
shall, in no way be responsible for settlement of such issues whatsoever.

18. This Department shall not be responsible for any damages, losses. Claims,
financial or other injury to any person deployed by service providing agency in
the course of their performing the functions/duties, or for payment towards any
compensation.

19. The person deployed by the service providing agency shall not have any claim or
be entitled to pay, perks and other facilities admissible to casual, ad-hoc,
regular/confirmed employees of this Department during the currency or after
expiry of the contract.

20. In case of termination of this contract on its expiry or otherwise, the persons
deployed by the service providing agency shall not be entitled to and will have no
claim for any absorption nor for absorption nor for any relaxation for absorption
in the regular/otherwise capacity in the Department of Disinvestment.

LEGAL

21. The tendering agency will be responsible for compliance of all statutory
provisions relating to minimum wages, Provident Fund and Employees State
Insurance etc. in respect of the persons deployed by it in this Department.

22. The tendering agency shall also liable for depositing all taxes, levies, Cess etc. on
account of service rendered by it to the Department of Disinvestment to the
concerned tax collection authorities from time to time as per extant rules and
regulations on the matter.

23. The tendering agency shall maintain all statutory registers under the applicable
law. The agency shall produce the same, on demand, to the concerned authority of
this Department or any other authority under law.

24. The Tax Deduction at Source (TDS) shall be deducted as per the provisions of the
Income Tax Department, as amended from time to time and a certificate to this
effect shall be provided to the agency by this Department.

25. In case, the tendering agency fails to comply with any statutory/taxation liability
under appropriate law, and as a result thereof the Department is put to any
loss/obligation, minority or otherwise, the Department will be entitled to get itself
reimbursed out of the outstanding bills or the Performance Security Deposit of the
agency, to the extent of the loss or obligation in monitory terms.

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FINANCIAL

26. The Technical bid should be accompanied with Earnest Money Deposit (EMD),
refundable, of Rs. 10,000 (Rupees Ten Thousand only) in the form of Demand
Draft/Pay Order drawn in favour of DDO, Department of Disinvestment, New
Delhi failing which the tender shall be rejected out rightly.

27. The EMD in respect of the agencies which do not qualify the Technical Bid (First
Stage)/Financial Bid (Second Stage) shall be returned to them without any
interest. However, the EMD in respect of the successful tenderer shall be
adjusted towards the Performance Security. Further, if agency fails to deploy
required number of Data Entry Operators against the initial requirement within 10
days from the date of placing the order the EMD shall stand forfeited without
giving any further notice.

28. The successful tenderer will have to deposit a security amount of Rs. 50,000/-
(Rupees Fifty Thousand only) in the form of Fixed Deposit Receipt (FDR) made
in the name of the agency but hypothecated to the DDO, Department of
Disinvestment, New Delhi covering the period of contract. In case, the contract is
further extended beyond the initial period, the FDR will have to be accordingly
renewed by the successful tenderer.

29. In case of breach of any terms and conditions attached to this contract, the
Performance Security Deposit of the agency will be liable to be forfeited by the
Department besides annulment of the contract.

30. The agency shall raise the bill, in triplicate, along with attendance sheet (duly
verified by Under Secretary (Admn.)/Section Officer (Admn.) in respect of the
persons deployed and submit the same to the Section Officer(Admn.) in the first
week of the succeeding month. As far as possible the payment will be released by
the second week of the succeeding month. The payment to the DEOs should be
made through A/c payee cheque.

31. The claims in bills regarding Employees State Insurance, Provident Fund and
Service Tax etc. should be necessarily accompanied with the documentary proof
pertaining to the concerned month bill. A requisite portion of the bill/whole of the
bill amount shall be held up till such proof is furnished, at the discretion of the
Department.

32. The amount of pre-estimated agreed liquidated damages calculated @ Rs. 200/-
per day on account of delay, if any, in providing a suitable substitute for the
period beyond three working days by the agency shall be deducted from the
monthly bills of the service providing Agency/Firm/Company in the following
month.

33. The Department of Disinvestment reserves the right to withdraw/relax any of the
terms and conditions mentioned above so as to overcome the problem
encountered by the contracting parties.

(Narendra Singh)
Under Secretary to the Govt. of India
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ORDER FOR ARRANGEMENT OF DOCUMENT WITH THE TECHNICAL BID

1. Application- Technical Bid.

2. Attested copy of the registration of agency.
3. Attested copy of PAN/GIR Card.
4. Attested copy of the latest IT return filed by the agency.
5. Attested copy of the Service tax registration letter/certificate.
6. Attested copy of the PF registration letter/certificate.
7. Attested copy of the ESI registration letter/certificate.
8. Certified document in support of financial turnover of the agency.
9. Certified documents in support of entries in column 13 of Technical Bid
application.
10. Copy of the terms and conditions at pages 11-14 in Tender Document with
each page duly signed and sealed by the authorized signatory of the agency in
token of their acceptance.

ORDER FOR ARRANGEMENT OF DOCUMENT BE SUBMITTED BY THE

SUCCESSFUL AGENCY BEFORE DEPLOYMENT OF DATA ENTRY
OPERATORS.

List of Data Entry Operators short listed by the agency for deployment in the Department
of Disinvestment containing full details i.e. date of birth, marital status, address etc.

1. Bio-Data of all persons.

2. Character Certificate from two Group ‘A’/Class-I Gazetted Officers of the
Central/State Government in respect of all persons.
3. Certificate of verification of antecedents of all persons by local police
authority.

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List of Firms for outsourcing of Data Entry Operators taken from Internet.

1) M/s. Logical outsourcing Services Pvt. Ltd.

M-5 (FF), Greater Kailash-I,
New Delhi-110048

2) M/s. Link Information Technology Pvt. Ltd.,

28-B/4, Jia Sarai, IIT Gate,
New Delhi-110016,

3) M/s. Ken Yare Advisory Solutions Pvt. Ltd.,

B-471/A, Budh Nagar,
Inderpuri,
New Delhi-110012.

4) M/s. Pride Systems

8A/37, WEA, Channa Market,
Karol Bagh,
New Delhi-110005.

5) M/s. Wiz Writers

273, Aggarwal City Plaza, Manglam Place,
Sector-3, Rohini,
New Delhi-110052.

6) M/s. Pankaj Abhishek & Associates,

732, Veer Aapartments,
Sector-13, Rohini,
New Delhi.

7) M/s. Chankya Service Station

D-224, Lajpat Nagar,
Phase-I,
New Delhi-110024.

8) M/s. Data Outsourcing India

D-58, Pitam Pura,
New Delhi-110034.

9) M/s. Virgo Softech Ltd.,

6, Ring Road, Near Moolchand Crossing,
Lajpat Nagar-IV,
New Delhi-110024.

10) M/s. IBM Daksh

Udyog Vihar,
Phase-V,
New Delhi-110062.

11) M/s. Grow Software Solution,

8913, Shidi Pura, Karol Bagh,
New Delhi-110005