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Curriculum Vitae of Beryl Keneilwe Mokae Personal Details: Academic Background

Beryl Keneilwe Mokae provides a curriculum vitae summarizing her personal and professional experience. She has over 25 years of experience in administration, customer service, debt collection, sales and data entry roles. Her educational background includes a Senior Certificate and qualifications in Information Technology and Customer Service Management. She is proficient in English, Afrikaans, Zulu, Sotho, and Sepedi in addition to her home language of Setswana. References are provided from her most recent employers in debt collection and legal administration roles.

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Andile Cele
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212 views4 pages

Curriculum Vitae of Beryl Keneilwe Mokae Personal Details: Academic Background

Beryl Keneilwe Mokae provides a curriculum vitae summarizing her personal and professional experience. She has over 25 years of experience in administration, customer service, debt collection, sales and data entry roles. Her educational background includes a Senior Certificate and qualifications in Information Technology and Customer Service Management. She is proficient in English, Afrikaans, Zulu, Sotho, and Sepedi in addition to her home language of Setswana. References are provided from her most recent employers in debt collection and legal administration roles.

Uploaded by

Andile Cele
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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CURRICULUM VITAE OF BERYL KENEILWE MOKAE

PERSONAL DETAILS

Surname Mokae

First names Beryl Keneilwe

Identity number 670308 0873 089

Nationality South African

Gender Female

Other languages English, Afrikaans, Zulu, Sotho, Sepedi

Home language Setswana

Marital status Single

Residential address 1 Observatory Avenue, Rockey&Delarey Street

Observatory

JOHANNESBURG, 2198

Drivers licence Code 8

Mobile number 072 507 4201 / 063 193 3652

Email [email protected]

ACADEMIC BACKGROUND

I obtained a Senior certificate (Matric) in 1989 – Barolong high school in Mafikeng, North west province.

1990:Introduction to Micro computers and commerce N1 to N3 at Mmabatho Manpower Centre (Known as


Taletso College)

SUBJECTS: Accounting, Office practice, typing, Communications and Deportment

FURTHER STUDIES

1996 : Diploma in Information Technology - University of South Africa (not completed)

2005 : Certificate in Customer Service Management - University of South Africa


WORK EXPERIENCE

2nd of February 2017 to 20 August 2019 – Admin Officer and Query Clerk at TS Legal Services Holdings in
Braamfontein, based at the Municipality of Brakpan

Attend to incoming customer calls and walk-in customer queries.

Attend to collections consultants query on a daily basis, or escalate matters to Municipality Sections e.g Billing,
Water metre and Electricity Sections.

Prepare legal documents, and Daily and Weekly Reports.

Ensure all accounts attended to is captured on the progress report on a daily basis.

Ensure walk-in customers sign AOD and completes updating of Customers information.

Submit all AOD’s and updated information forms to Team Leader/Supervisor.

Secure adequate payment arrangements to assist Call Centre Agents for monthly targets.

Contact and negotiate settlements and fixed arrangements with debtors.

Accounts to be worked for the day will be submitted to the Team Leader/Supervisor, daily via Email.

Maintaining a good relationship with debtors, and educating them how to use Municipality services.

Counselling debtors and direct them to self-service resources.

Attend to all administrative duties i.eAttending to telephonic queries of debtors, both telephonically, scan and
emails.

Sending Section 129 letters and update my Spreadsheet daily.

April 2018 – 20 August 2019 at TS Legal Services (Call Centre)

Doing collection for Ekurhuleni Municipality, City of Johannesburg, City of Tshwane, Merafong Municipality, First
National Bank and Bayport.

E-venus, Excalibur III and SAP

October 2016 to January 2017- Debt collection at Sustainable Collections Services (Pty) Ltd in Alberton North

Debt collection for two financial banks FNB and African Bank, and Lancet laboratory.

e-collections

February 2014 to February 2016 – Debt collection at Revenue Consulting (Pty) Ltd in Benoni

Debt collection for municipalities of Ekurhuleni, Govan Mbeki and City of Johannesburg.

Excalibur III, E-venus, and SAP


January 2013 to January 2014 – Telesales Consultant at Times Media Group

Sell subscriptions for SA’s leading newspapers.Administration and data capturing.

Canvassing to sell Sunday times and other publications i.e. city press, citizen, business mail, financial mail, sowetan
and Sunday world.Cold calling and Face to face sales.

Dept. of Treasury: Information technology -1995 April to November 2012

Data Typist, Desktop support and IT Call Centre

Typist 1990 – 1994 : Price watercoopers, auditors firm :

Typing, sending faxes, making copies, filling, reception, switchboard and administration.

SKILLS AND ABILITIES

Time management skills, and willing and able to put in extra time and effort to reach deadlines when required.

Works productively under pressure, in a team and able to adapt to new technologychanges.

Good customer service skills, i.e good communication and interpersonal skills, articulate, good telephone and
email etiquette and face-to-face customer interactions.

Problem solving and analysis, keeps emotions under control during difficult situations.

Admin Officer, Call centre / helpdesk /data capturing, sales and debt collections

EMPOWERMENT COURSES ATTENDED

Advance management skills for frontline staff.

Practical confidence and assertiveness.

Conflict management.

Time management.

REFEREES

Mrs - Revenue Consulting (Pty) Ltd - (Team Leader) 073 721 4824

Mr Clayton Rakgwadi -Sustainable Collection Services - (Pty) Ltd (Team Leader)

087 351 6532 or 079 266 5188

Mrs Rabia Boola - TS Legal Services Holdings (Team Leader) 084 470 3833

Mrs Mariana Potgieter -(HR) 082 340 6235

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