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    Clause 9.1.2 - Customer Satisfaction Questionnaire Performance (Clause9)

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    imranghouri
    This document is a customer satisfaction questionnaire for a company to collect feedback on their waste collection and processing services. It asks customers to rate their satisfaction on various aspects of the service on a scale of 1 to 10, including the quality of proposals, collection performance, health and safety, and price. It also asks customers for their overall satisfaction level and likelihood to continue using the company. The purpose is for the company to gather information to help improve their services in line with their business management system.

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    Clause 9.1.2 - Customer Satisfaction Questionnaire Performance (Clause9)

    Uploaded by

    imranghouri
    58 views1 page
    This document is a customer satisfaction questionnaire for a company to collect feedback on their waste collection and processing services. It asks customers to rate their satisfaction on various aspects of the service on a scale of 1 to 10, including the quality of proposals, collection performance, health and safety, and price. It also asks customers for their overall satisfaction level and likelihood to continue using the company. The purpose is for the company to gather information to help improve their services in line with their business management system.

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    Clause 9.1.2 - Customer Satisfaction Questionnaire performance (clause9)

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    This document is a customer satisfaction questionnaire for a company to collect feedback on their waste collection and processing services. It asks customers to rate their satisfaction on various aspects of the service on a scale of 1 to 10, including the quality of proposals, collection performance, health and safety, and price. It also asks customers for their overall satisfaction level and likelihood to continue using the company. The purpose is for the company to gather information to help improve their services in line with their business management system.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    58 views1 page

    Clause 9.1.2 - Customer Satisfaction Questionnaire Performance (Clause9)

    Uploaded by

    imranghouri
    This document is a customer satisfaction questionnaire for a company to collect feedback on their waste collection and processing services. It asks customers to rate their satisfaction on various aspects of the service on a scale of 1 to 10, including the quality of proposals, collection performance, health and safety, and price. It also asks customers for their overall satisfaction level and likelihood to continue using the company. The purpose is for the company to gather information to help improve their services in line with their business management system.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 1

    Customer Satisfaction Questionnaire

    Customer:

    Location:
    Company Name Date Sent:

    The purpose of this survey is to find out what you expect from Company Name as a supplier, and how satisfied you are with the
    service you receive. This information will be used to help us improve our services in line with our Business Management
    System. We would greatly appreciate it if you could complete and return this questionnaire by email or fax, at your earliest
    convenience.

    Email:
    Fax:

    SATISFACTION

    Below are some features of our services. Using the key as a guide, please circle the number that most accurately reflects how
    satisfied or dissatisfied you were with the service provided, or circle N/A if not applicable to you.

    Please use any number between 1 and 10


    N/A 1 2 3 4 5 6 7 8 9 10
    TOTALLY
    DISSATISFIED TOTALLY SATISFIED

    Amend below to suit your business


    QUALITY OF QUOTATION / PROPOSAL N/A 1 2 3 4 5 6 7 8 9 10

    WASTE COLLECTION LOGISTICS


    N/A 1 2 3 4 5 6 7 8 9 10
    AVAILABILITY OF STAFF
    N/A 1 2 3 4 5 6 7 8 9 10
    MATERIALS PROCESSING AND PLANT AVAILABILITY
    N/A 1 2 3 4 5 6 7 8 9 10
    COLLECTION PERFORMANCE
    N/A 1 2 3 4 5 6 7 8 9 10
    ENVIRONMENTAL PERFORMANCE
    N/A 1 2 3 4 5 6 7 8 9 10
    HEALTH & SAFETY PERFORMANCE
    N/A 1 2 3 4 5 6 7 8 9 10
    KNOWLEDGE AND FLEXIBILITY
    N/A 1 2 3 4 5 6 7 8 9 10
    COURTESY OF STAFF
    N/A 1 2 3 4 5 6 7 8 9 10
    PRICE OF SERVICES
    N/A 1 2 3 4 5 6 7 8 9 10

    OVERALL, HOW SATISFIED OR DISSATISFIED ARE YOU WITH Company NAME Ltd

    N/A 1 2 3 4 5 6 7 8 9 10
     
    TOTALLY DISSATISFIED TOTALLY SATISFIED

    HOW LIKELY ARE YOU TO CONTINUE USING Company NAME Ltd AS YOUR WASTE COLLECTOR / PROCESSOR

    N/A 1 2 3 4 5 6 7 8 9 10

    DEFINITELY WILL NOT DEFINITELY WILL

    IF THERE ARE ANY ISSUES, WHICH YOU CONSIDER TO BE IMPORTANT WHICH HAVE NOT BEEN BROUGHT TO
    LIGHT ON THIS DOCUMENT, DO NOT HESITATE TO CONTACT US.

    THANK YOU VERY MUCH FOR TAKING THE TIME TO COMPLETE THIS QUESTIONAIRE
    YOUR VIEWS ARE MUCH APPRECIATED.
    THANK YOU VERY MUCH FOR

    Document Number:
    Version No:
    Date:

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