Tugas III B.inggris Lely

Name: Lely Kinamti
Class: AK-2E
Assignments: find out some some expressions:

Answer:
1. In Answering the phone
 Hello. Lely here. (caller unknown)
 Hi, Shinta. How are you?
 Hey, Dimas. What's up?
 How’s it going?
 Good morning/afternoon (name) Lely speaking. How can I help you?
 Good day, this is Lely speaking.
 How may I be of assistance today?
 this is Lely, How may I help you?
 Good morning/afternoon, How may I help you?
Getting the name of the caller if he/she doesnt give it to you
 May I have your name please?
 Who am I speaking with?
 May I ask whos calling?
2. In Introducing yourself
 My name is…… (formal and informal)

 Allow me to introduce myself. (formal)
It’s Lely speaking. (informal)
 Good morning/afternoon/evening. This is Lely at (company name)/Lely from
(department name). Could I speak to (person youre calling for)?
 Good morning/afternoon/evening. This is Lely at (company name)/Mike
from(department name). Im calling about/because
 Introducing yourself
 Hey George. It's Lisa calling. (informal)
 Hello, this is Lely Kinanti calling.
 Hi. It's Angelina from the dentist's office here. (informal)
 Hello Sayoko. This is Alika calling from Big Boyz Autobody.
3. Asking To Speak To Someone
If you require speaking to a specific person, you will need to request that they are put on the line. You
can do this by using one of the following phrases.
 May I speak with Lely ?(formal)
 Is Lely there? (informal)
 Would Mr. Johnson be available to take my call? (formal)
 Could I speak to...?
 Good morning. Is Dr Martin available, please?
4. Connecting Someone
If you are being asked to connect a caller to someone else on the telephone network, for example in the
workplace, you might say something along the lines of;
 Please hold the line, I will put you through. (formal)

 I will connect you right away (formal)
 Let me see if they are available (formal and informal)
 Yes, I’ll just get him. (informal)
 Can you hold the line? Can you hold on a moment?
5. Making a request
 Could you please repeat that?

 Would you mind spelling that for me?
 Could you speak up a little, please?
 Can you speak a little slower, please. My English isn't very good, I'm afraid.
 Could you let me know when she'll be in the office, please?
 Would you mind calling back in an hour? I'm in a meeting just now.
 Can you call again? I think we have a bad connection.
 Please hold for just a minute. I have another call.
 Please don't call this number again.
6. Taking A Message
You may be required to take a message which you will pass onto the person who the call was intended
for, in this case, you might use one of the following phrases.
 Would you like to leave a message? (formal)

 Do you want me to tell him you rang? (informal)
 If you leave a message, I will ensure he receives it. (formal)
 Taking a message
 Can I take a message?
 Sammy's not in. I can tell him you called if you like. (informal)
 No, that's okay. I'll call him later. (informal)
 I'm sorry, but Lisa's not here at the moment. Can I take a message?
 I'm afraid he's stepped out. Would you like to leave a message?
 She's busy right now. Would you like her to return your call?
 He's in a meeting at the moment. Can he call you back when he's free?
 Fine. I'll let him know you called.
 I'll make sure she gets your message.
7. Leaving a message
 Can I leave a message?
 Would you mind giving her a message?
 Would it be possible to leave a message?
 Could you tell her Jonathon called?
 Could you ask him to call Paul when he gets in?
 Please tell him/her that...
 Please ask him/her to call me as soon as he/she gets in.
8. Confirming a message
 Let me repeat that just to make sure. It's Lely Kinanti at 222 3456?
 Was that 555 Charles Street, Apartment 66?
 I'll make sure he gets the message.
 It's Johnny, right? And you won't be at the club until midnight. (informal)
 Okay, got it. I'll let him know. (informal)
9. Ending a conversation
Once the telephone conversation is finished, you will want to bid the caller farewell and this can be
done by saying something along the lines of the following.
 It was lovely to talk to you. (informal)

 It was my pleasure to speak with you. (formal)
 Thank you for your call. (formal)
 Well, I guess I'd better get going. Talk again soon, OK? (informal)
 I have to let you go now.
 I have another call coming through. I'd better run.
 I'm afraid that's my other line.
 I'll talk to you again soon. Bye Tiara

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Name: Lely Kinamti

Assignments: find out some some expressions:

 My name is…… (formal and informal)

3. Asking To Speak To Someone

 Please hold the line, I will put you through. (formal)

 Could you please repeat that?

 Would you like to leave a message? (formal)

 It was lovely to talk to you. (informal)

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