Department of Mechanical Mechatronics Engineering The LNM IIT, Jaipur
Total Quality Management
Programme: B. Tech Year: 2017 Semester: IV
Course: Core Credits: 3.0 Hours: 40
Course Overview and Context:
The customer today has become extra quality conscious and over demanding than ever
before. Quality management focusses on product/service quality and means to achieve it.
Quality management Gurus and their teachings have brought a dramatic change in
perception of quality. To cater to the rising demand of quality assurance engineers in
manufacturing and service industry, this course shall prepare the mechanical-mechatronic
engineering students to acquire skill in quality engineering.
Prerequisites Courses: Nil
Course Outcomes (COs): On completion of this course, the students will have:
CO1 Analyze the need of quality and customer satisfaction
CO2 Acquire the knowledge of employee involvement and continuous improvement for
quality.
CO3 Acquire the knowledge of statistical process control methods.
CO4 Understand the quality and environment management system.
CO5 Acquire the knowledge of some advanced strategies for quality.
UNITS COURSE TOPICS Lecture
Hours
UNIT 1 Quality concepts 08
(A) Introduction, Definition, Basic approach, Quality Gurus, TQM
framework, benefits. Quality Concepts, Evolution of Quality control,
quality assurance, TQM Modern concept, Quality concept in design.
(B) Customer-Supplier partnership, Control on Purchased Product,
Procurement of various products, evaluation of suppliers, capacity
verification, Development of sources, procurement procedure,
customer satisfaction.
(C) Manufacturing Methods, Inspection and control of product, Quality
Leadership, Quality in sales and services, Guarantee, analysis of
claims.
UNIT 2 Employee involvement and continuous improvement 08
(A) Quality functions, Motivation, Decentralization, Organizational
Department of Mechanical Mechatronics Engineering The LNM IIT, Jaipur
structure, Economics of quality, Human Factor in Quality, Attitude of
top management, co-operation, empowerment, appraisal,
operator’s attitude and responsibility.
(B) Continuous Process Improvement, The Juran Trilogy, Improvement
Strategies, Management tools, Types of Problems, PDSA Cycle,
Problem-Solving Method, DMAIC, Kaizen, Reengineering, zero
defects, quality circle, Audit.
UNIT 3 Statistical Process Control 08
(A) Introduction, Pareto diagram, process flow diagram, cause and
effect diagram, histogram, statistical fundamentals
(B) Introduction to Control Charts, Variable control charts, State of
control, out of control process, Process capability, Process
performance, Control charts for attributes, Measurement system
analysis, Scatter diagrams, TQM case studies
UNIT 4 Quality Management Systems 08
(A) ISO 9000 series Quality Management Systems: Benefits of ISO
Registration, ISO Series of Standards, Sector-specific Standards, ISO
9001 Requirements, Implementation, Documentation, Writing the
Documents, Internal Audits, Registration.
(B) Environmental Management Systems: ISO 14000 Series Standards,
Concepts of ISO 14001, ISO 14001, Requirements, Benefits,
Integrating QMS and EMS. Other EMS Systems, Relationship to
Health and Safety.
UNIT 5 Advanced concepts 08
(A) QFD, FMEA, TPM, Reliability, Lean, Six Sigma, Benchmarking,
Experimental design, Taguchi method.
(B) Performance Measures, Cost of Quality, Deming award, Malcolm
Baldrige and Rajiv Gandhi National Quality Award, Balanced Score
Card
Text Books:
[1] D. H. Besterfield, G. H Besterfield, Hemant Urdhwareshe, Total Quality Management: Revised
Third Edition, Pearson Higher Education 2013
[2] H.LaI, "Total Quality management", Wiley Eastern Limited
Reference books:
[1] Greg Bounds. “Beyond Total Quality Management”. McGraw Hill
[2] Menon, H.G, "TQM in New Product manufacturing", McGraw Hill
Additional Resources: NPTEL, MIT Video Lectures, Web resources etc.
Evaluation Methods:
Item Weightage
Mid-term examination 30%
Department of Mechanical Mechatronics Engineering The LNM IIT, Jaipur
Teacher’s assessment (Assignment/Quiz/Case 20%
study/Presentation/Attendance)
End-term examination 50%
Prepared By: Dr. Vikram Sharma
Last Update: 22nd Nov. 2017.
