Total Quality Management
Total Quality Management
Course Outcomes (COs): On completion of this course, the students will have:
CO1 Analyze the need of quality and customer satisfaction
CO2 Acquire the knowledge of employee involvement and continuous improvement for
quality.
CO3 Acquire the knowledge of statistical process control methods.
CO4 Understand the quality and environment management system.
CO5 Acquire the knowledge of some advanced strategies for quality.
Text Books:
[1] D. H. Besterfield, G. H Besterfield, Hemant Urdhwareshe, Total Quality Management: Revised
Third Edition, Pearson Higher Education 2013
[2] H.LaI, "Total Quality management", Wiley Eastern Limited
Reference books:
[1] Greg Bounds. “Beyond Total Quality Management”. McGraw Hill
[2] Menon, H.G, "TQM in New Product manufacturing", McGraw Hill
Evaluation Methods:
Item Weightage
Mid-term examination 30%
Department of Mechanical Mechatronics Engineering The LNM IIT, Jaipur