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IBBL Contact Center: Born To Smile

The document provides information about IBBL's phone banking and call center services. It lists the contact details and services available, including checking account balances and mini-statements, mobile recharges, fund transfers between accounts, and changing TPINs. Instructions are provided for accessing each service by following prompts after calling the listed phone numbers. The services are described as secure and convenient alternatives to visiting a branch in person.

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rubel
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207 views1 page

IBBL Contact Center: Born To Smile

The document provides information about IBBL's phone banking and call center services. It lists the contact details and services available, including checking account balances and mini-statements, mobile recharges, fund transfers between accounts, and changing TPINs. Instructions are provided for accessing each service by following prompts after calling the listed phone numbers. The services are described as secure and convenient alternatives to visiting a branch in person.

Uploaded by

rubel
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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16259, +880 2 8331090, +880 9611016259

IBBL Contact Center


BORN TO SMILE
24x7x365

We are here to help you any time


 Balance & Mini Statement check through IVR  Queries about different deposit schemes
 Approve CellFin CBS Account & Cards  Inquiries about profit rate
 CellFin related query, request and complain  Different Investment related information
 CellFin PIN Reset  SMS Banking/ iBanking/ Mobile Banking
 Stop Lost or Stolen Card related information and services
 Green TPin service for Cards  ATM related queries/ request and complaints
 Khidmah Card Statement, transaction & services
balance query  Foreign remittance related information and
 FC transaction for cards enable & disable services
 Green TPin service for iBanking  Worldwide service for IBBL customers
 iBanking Customer support  Clients can get services about their
 Stop Payment and Restriction to Account queries, request and complaints from
 Reconciliation for dispute transaction one center
 ATM/CRM/CDM/Agent Banking location

Phone Banking Service Account Balance Check


 Fund Transfer 16259 → 1 → 3 → 11 Digits A/C No.# → TPIN → 1 → 2 for
 Check account Balance SMS
 Check Mini Statement
 Mobile Recharge Mini-statement Check
16259 → 1 → 3 → 11 Digits A/C No.# → TPIN → 2 → 2 for
Registration procedures for Phone Banking sms /or 3 for e-mail
Clients can register to this service from their respective IBBL
Branch. Fund Transfer purpose
16259 → 1 → 3 → 11 Digits A/C No.# → TPIN → 3 → 1 for
TPIN related Information transfer, 2 for new OTP → Destination A/C no. # → amount
After successful registration client will be provided a four
# → 1 for confirmation → OTP, 2 for Cancel.
digits secured TPIN (Telephone personal Identification
Number). This TPIN will provide sufficient security for the
For Mobile Recharge
client and will be needed for every operation all time. Thus
16259 → 1 → 3 → 11 Digits A/C No.# → TPIN → 4 → 1 for
this number has to be preserved carefully and maintained
own Mobile number & 2 for Others Mobile number → 1 for
with secrecy. Client can change TPIN anytime at will.
post-paid & 2 for pre-paid → Mobile No. (if other) → amount
Fund Transfer # → 1 for confirmation and 2 for cancel.
To make Fund Transfer more secured client will be provided
an OTP (One Time Password) which will be valid for only 30 Change TPIN
minutes. 16259 → 1 → 3 → 11 digit A/C no. # → TPIN → 6 → Old
Daily fund transfer limit is BDT 20,000 Only (Max TPIN → New TPIN → Re enter New TPIN.
100,000/month).
For Customer Care Help
Phone Banking Service Charge 16259 →1 or 2 (Language selection) → 0 (Zero)
Mobile Recharge : Free
A/C balance check: Free How safe Phone Banking is?
Mini-statement check: Free Phone banking is totally a safe and secured system where,
Fund Transfer: BDT 5.00/ Transaction client has been provided a 4 Digits Pin code that none but
him can be disclosed. However, in case of fund transfer
How Phone Banking and call Center will help Clients client will receive another OTP (One Time Password) by SMS
After dialing 16259 or (+8802) 8331090 clients can avail
without what fund transfer cannot be done. Risks of cash
their required services by selecting different options. Flow
transaction are reduced by this way.
chart for common services as below:

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