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Hotel Opening Checklist

The document outlines tasks and timelines for pre-opening operations of a new hotel. It includes establishing administrative and general controls like insurance, purchasing systems, payroll procedures and standard operating procedures over 146 days. It also involves setting up third party agreements like retail and food and beverage leases over 116 days. Financial reporting systems such as daily revenue and labor reports as well as budgeting and forecasting will take place over 89 days. Information technology tasks like backup procedures and setting up timekeeping, telephone and security systems will occur over 146 days.

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gopuvkm
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100% found this document useful (11 votes)
4K views35 pages

Hotel Opening Checklist

The document outlines tasks and timelines for pre-opening operations of a new hotel. It includes establishing administrative and general controls like insurance, purchasing systems, payroll procedures and standard operating procedures over 146 days. It also involves setting up third party agreements like retail and food and beverage leases over 116 days. Financial reporting systems such as daily revenue and labor reports as well as budgeting and forecasting will take place over 89 days. Information technology tasks like backup procedures and setting up timekeeping, telephone and security systems will occur over 146 days.

Uploaded by

gopuvkm
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 35

Memorable Solutions

Hotel Pre-Opening Template


ID Task Name Duration Start Finish Actual Finish Predecessors
1 A&G 146 days Thu 1/1/04 Thu 7/22/04 NA
2 Controls 60 days Thu 1/1/04 Wed 3/24/04 NA
3 Insurance 22 days Thu 1/1/04 Fri 1/30/04 NA
4 Determine Insurance Needs 5 days Thu 1/1/04 Wed 1/7/04 NA
5 Research Insurance Providers 10 days Thu 1/8/04 Wed 1/21/04 NA 4
6 Select Insurance Providor(s) 5 days Thu 1/22/04 Wed 1/28/04 NA 5
7 Ensure insurance is activated 2 days Thu 1/29/04 Fri 1/30/04 NA 6
8 Purchasing & Receiving 30 days Thu 1/1/04 Wed 2/11/04 NA
9 Implement purchase order system 30 days Thu 1/1/04 Wed 2/11/04 NA
10 Develop Inventory Management Reports 10 days Thu 1/1/04 Wed 1/14/04 NA
11 Payroll 10 days Thu 1/1/04 Wed 1/14/04 NA
12 Establish payroll procedures 10 days Thu 1/1/04 Wed 1/14/04 NA
13 SOP's 30 days Thu 1/1/04 Wed 2/11/04 NA
14 Develop A&G SOP's 30 days Thu 1/1/04 Wed 2/11/04 NA
15 Accounting Manual 30 days Thu 1/1/04 Wed 2/11/04 NA
16 Establish hotel credit policy and procedures 30 days Thu 1/1/04 Wed 2/11/04 NA
17 Develop internal forms 30 days Thu 1/1/04 Wed 2/11/04 NA
18 Set-up Cash Deposit Procedures 30 days Thu 1/1/04 Wed 2/11/04 NA
19 Banking 10 days Thu 1/1/04 Wed 1/14/04 NA
20 Set-up bank accounts 5 days Thu 1/1/04 Wed 1/7/04 NA
21 Set-up credit card agreements 10 days Thu 1/1/04 Wed 1/14/04 NA
22 Obtain licenses and permits 60 days Thu 1/1/04 Wed 3/24/04 NA
23 Liquor License 60 days Thu 1/1/04 Wed 3/24/04 NA
24 Business Licenses 30 days Thu 1/1/04 Wed 2/11/04 NA
25 Environmental Permits 30 days Thu 1/1/04 Wed 2/11/04 NA
26 Sales Tax Permit 30 days Thu 1/1/04 Wed 2/11/04 NA
27 Third Party Agreements 116 days Thu 1/1/04 Thu 6/10/04 NA
28 Leases 116 days Thu 1/1/04 Thu 6/10/04 NA
29 Retail 116 days Thu 1/1/04 Thu 6/10/04 NA
30 Develop Standards of Performance 10 days Thu 1/1/04 Wed 1/14/04 NA
31 Develop RFP 1 day Thu 1/15/04 Thu 1/15/04 NA 30
32 Release RFP 10 days Fri 1/16/04 Thu 1/29/04 NA 31
33 RFP Deadline 45 days Fri 1/30/04 Thu 4/1/04 NA 32
34 Lesee Selected 10 days Fri 4/2/04 Thu 4/15/04 NA 33
35 Lease executed 30 days Fri 4/16/04 Thu 5/27/04 NA 34
36 Employee Orientation 10 days Fri 5/28/04 Thu 6/10/04 NA 35
37 F&B 116 days Thu 1/1/04 Thu 6/10/04 NA
38 Develop Standards of Performance 10 days Thu 1/1/04 Wed 1/14/04 NA
39 Develop RFP 1 day Thu 1/15/04 Thu 1/15/04 NA 38
40 Release RFP 10 days Fri 1/16/04 Thu 1/29/04 NA 39
41 RFP Deadline 45 days Fri 1/30/04 Thu 4/1/04 NA 40

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Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
42 Lesee Selected 10 days Fri 4/2/04 Thu 4/15/04 NA 41
43 Lease executed 30 days Fri 4/16/04 Thu 5/27/04 NA 42
44 Employee Orientation 10 days Fri 5/28/04 Thu 6/10/04 NA 43
45 Financial Reporting 30 days Thu 1/1/04 Wed 2/11/04 NA
46 Daily Revenue Report 5 days Thu 1/1/04 Wed 1/7/04 NA
47 Daily Labor Report 5 days Thu 1/1/04 Wed 1/7/04 NA
48 Period Financial Statements 10 days Thu 1/1/04 Wed 1/14/04 NA
49 Period Ending Management Report 30 days Thu 1/1/04 Wed 2/11/04 NA
50 Planning 89.01 days Thu 1/1/04 Wed 5/5/04 NA
51 Proforma 30 days Thu 1/1/04 Wed 2/11/04 NA
52 Annual Strategic Plan 30 days Thu 2/12/04 Wed 3/24/04 NA 51
53 Complete First Year Operating Budget 30 days Thu 1/1/04 Wed 5/5/04 NA 52
54 Complete Pre-opening Budget 30 days Thu 1/1/04 Wed 2/11/04 NA
55 Develop forecasting program 30 days Thu 1/1/04 Wed 2/11/04 NA
56 3 Day Forecast (Rooms) 5 days Thu 1/1/04 Wed 1/7/04 NA
57 10 Day Forecast (Rooms and F&B) 5 days Thu 1/1/04 Wed 1/7/04 NA
58 Weekly Forecast (Total Property) 30 days Thu 1/1/04 Wed 2/11/04 NA
59 IT 146 days Thu 1/1/04 Thu 7/22/04 NA
60 Manual Back Up - SOP's 66 days Thu 1/1/04 Thu 4/1/04 NA
61 Timekeeping System 10 days Thu 1/1/04 Wed 1/14/04 NA
62 Telephone System 10 days Thu 1/1/04 Wed 1/14/04 NA
63 Simplex 10 days Thu 1/1/04 Wed 1/14/04 NA
64 Payroll System 10 days Thu 1/1/04 Wed 1/14/04 NA
65 OCV 10 days Thu 1/1/04 Wed 1/14/04 NA
66 Back Office System 10 days Thu 1/1/04 Wed 1/14/04 NA
67 Sales/Catering System 10 days Thu 1/1/04 Wed 1/14/04 NA
68 PMS 10 days Fri 3/19/04 Thu 4/1/04 NA 78
69 POS 10 days Thu 1/1/04 Wed 1/14/04 NA
70 Systems 146 days Thu 1/1/04 Thu 7/22/04 NA
71 PMS 146 days Thu 1/1/04 Thu 7/22/04 NA
72 Develop RFP 20 days Thu 1/1/04 Wed 1/28/04 NA
73 Develop Business Process 10 days Thu 1/1/04 Wed 1/14/04 NA
74 Determine Workstations: Amount and Location 5 days Thu 1/15/04 Wed 1/21/04 NA 73
75 Determine Budget 5 days Thu 1/22/04 Wed 1/28/04 NA 74
76 Release RFP 1 day Thu 1/29/04 Thu 1/29/04 NA 72
77 RFP Deadline 30 days Fri 1/30/04 Thu 3/11/04 NA 76
78 System Selected 5 days Fri 3/12/04 Thu 3/18/04 NA 77
79 System Specifications Determined 5 days Fri 3/19/04 Thu 3/25/04 NA 78
80 System Installed & Tested 75 days Fri 3/26/04 Thu 7/8/04 NA 79
81 System Training 10 days Fri 7/9/04 Thu 7/22/04 NA 80
82 POS 146 days Thu 1/1/04 Thu 7/22/04 NA

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Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
83 Develop RFP 20 days Thu 1/1/04 Wed 1/28/04 NA
84 Develop Business Process 10 days Thu 1/1/04 Wed 1/14/04 NA
85 Determine Workstations: Amount and Location 5 days Thu 1/15/04 Wed 1/21/04 NA 84
86 Determine Budget 5 days Thu 1/22/04 Wed 1/28/04 NA 85
87 Release RFP 1 day Thu 1/29/04 Thu 1/29/04 NA 83
88 RFP Deadline 30 days Fri 1/30/04 Thu 3/11/04 NA 87
89 System Selected 5 days Fri 3/12/04 Thu 3/18/04 NA 88
90 System Specifications Determined 5 days Fri 3/19/04 Thu 3/25/04 NA 89
91 System Installed & Tested 75 days Fri 3/26/04 Thu 7/8/04 NA 90
92 System Training 10 days Fri 7/9/04 Thu 7/22/04 NA 91
93 Keylock System 146 days Thu 1/1/04 Thu 7/22/04 NA
94 Develop RFP 20 days Thu 1/1/04 Wed 1/28/04 NA
95 Develop Business Process 10 days Thu 1/1/04 Wed 1/14/04 NA
96 Determine Workstations: Amount and Location 5 days Thu 1/15/04 Wed 1/21/04 NA 95
97 Determine Budget 5 days Thu 1/22/04 Wed 1/28/04 NA 96
98 Release RFP 1 day Thu 1/29/04 Thu 1/29/04 NA 94
99 RFP Deadline 30 days Fri 1/30/04 Thu 3/11/04 NA 98
100 System Selected 5 days Fri 3/12/04 Thu 3/18/04 NA 99
101 System Specifications Determined 5 days Fri 3/19/04 Thu 3/25/04 NA 100
102 System Installed & Tested 75 days Fri 3/26/04 Thu 7/8/04 NA 101
103 System Training 10 days Fri 7/9/04 Thu 7/22/04 NA 102
104 Back-Office System 146 days Thu 1/1/04 Thu 7/22/04 NA
105 Develop RFP 20 days Thu 1/1/04 Wed 1/28/04 NA
106 Develop Business Process 10 days Thu 1/1/04 Wed 1/14/04 NA
107 Determine Workstations: Amount and Location 5 days Thu 1/15/04 Wed 1/21/04 NA 106
108 Determine Budget 5 days Thu 1/22/04 Wed 1/28/04 NA 107
109 Release RFP 1 day Thu 1/29/04 Thu 1/29/04 NA 105
110 RFP Deadline 30 days Fri 1/30/04 Thu 3/11/04 NA 109
111 System Selected 5 days Fri 3/12/04 Thu 3/18/04 NA 110
112 System Specifications Determined 5 days Fri 3/19/04 Thu 3/25/04 NA 111
113 System Installed & Tested 75 days Fri 3/26/04 Thu 7/8/04 NA 112
114 System Training 10 days Fri 7/9/04 Thu 7/22/04 NA 113
115 Entertainment System 146 days Thu 1/1/04 Thu 7/22/04 NA
116 Television 146 days Thu 1/1/04 Thu 7/22/04 NA
117 Develop RFP 20 days Thu 1/1/04 Wed 1/28/04 NA
118 Develop Business Process 10 days Thu 1/1/04 Wed 1/14/04 NA
119 Determine Workstations: Amount and Location 5 days Thu 1/15/04 Wed 1/21/04 NA 118
120 Determine Budget 5 days Thu 1/22/04 Wed 1/28/04 NA 119
121 Release RFP 1 day Thu 1/29/04 Thu 1/29/04 NA 117
122 RFP Deadline 30 days Fri 1/30/04 Thu 3/11/04 NA 121
123 System Selected 5 days Fri 3/12/04 Thu 3/18/04 NA 122

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Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
124 System Specifications Determined 5 days Fri 3/19/04 Thu 3/25/04 NA 123
125 System Installed & Tested 75 days Fri 3/26/04 Thu 7/8/04 NA 124
126 System Training 10 days Fri 7/9/04 Thu 7/22/04 NA 125
127 Music 146 days Thu 1/1/04 Thu 7/22/04 NA
128 Develop RFP 20 days Thu 1/1/04 Wed 1/28/04 NA
129 Develop Business Process 10 days Thu 1/1/04 Wed 1/14/04 NA
130 Determine Workstations: Amount and Location 5 days Thu 1/15/04 Wed 1/21/04 NA 129
131 Determine Budget 5 days Thu 1/22/04 Wed 1/28/04 NA 130
132 Release RFP 1 day Thu 1/29/04 Thu 1/29/04 NA 128
133 RFP Deadline 30 days Fri 1/30/04 Thu 3/11/04 NA 132
134 System Selected 5 days Fri 3/12/04 Thu 3/18/04 NA 133
135 System Specifications Determined 5 days Fri 3/19/04 Thu 3/25/04 NA 134
136 System Installed & Tested 75 days Fri 3/26/04 Thu 7/8/04 NA 135
137 System Training 10 days Fri 7/9/04 Thu 7/22/04 NA 136
138 Timekeeping System 146 days Thu 1/1/04 Thu 7/22/04 NA
139 Develop RFP 20 days Thu 1/1/04 Wed 1/28/04 NA
140 Develop Business Process 10 days Thu 1/1/04 Wed 1/14/04 NA
141 Determine Workstations: Amount and Location 5 days Thu 1/15/04 Wed 1/21/04 NA 140
142 Determine Budget 5 days Thu 1/22/04 Wed 1/28/04 NA 141
143 Release RFP 1 day Thu 1/29/04 Thu 1/29/04 NA 139
144 RFP Deadline 30 days Fri 1/30/04 Thu 3/11/04 NA 143
145 System Selected 5 days Fri 3/12/04 Thu 3/18/04 NA 144
146 System Specifications Determined 5 days Fri 3/19/04 Thu 3/25/04 NA 145
147 System Installed & Tested 75 days Fri 3/26/04 Thu 7/8/04 NA 146
148 System Training 10 days Fri 7/9/04 Thu 7/22/04 NA 147
149 Telephone System 146 days Thu 1/1/04 Thu 7/22/04 NA
150 Develop RFP 20 days Thu 1/1/04 Wed 1/28/04 NA
151 Develop Business Process 10 days Thu 1/1/04 Wed 1/14/04 NA
152 Determine Workstations: Amount and Location 5 days Thu 1/15/04 Wed 1/21/04 NA 151
153 Determine Budget 5 days Thu 1/22/04 Wed 1/28/04 NA 152
154 Release RFP 1 day Thu 1/29/04 Thu 1/29/04 NA 150
155 RFP Deadline 30 days Fri 1/30/04 Thu 3/11/04 NA 154
156 System Selected 5 days Fri 3/12/04 Thu 3/18/04 NA 155
157 System Specifications Determined 5 days Fri 3/19/04 Thu 3/25/04 NA 156
158 System Installed & Tested 75 days Fri 3/26/04 Thu 7/8/04 NA 157
159 System Training 10 days Fri 7/9/04 Thu 7/22/04 NA 158
160 Connectivity (Guest & Admin) 146 days Thu 1/1/04 Thu 7/22/04 NA
161 Develop RFP 20 days Thu 1/1/04 Wed 1/28/04 NA
162 Develop Business Process 10 days Thu 1/1/04 Wed 1/14/04 NA
163 Determine Workstations: Amount and Location 5 days Thu 1/15/04 Wed 1/21/04 NA 162
164 Determine Budget 5 days Thu 1/22/04 Wed 1/28/04 NA 163

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Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
165 Release RFP 1 day Thu 1/29/04 Thu 1/29/04 NA 161
166 RFP Deadline 30 days Fri 1/30/04 Thu 3/11/04 NA 165
167 System Selected 5 days Fri 3/12/04 Thu 3/18/04 NA 166
168 System Specifications Determined 5 days Fri 3/19/04 Thu 3/25/04 NA 167
169 System Installed & Tested 75 days Fri 3/26/04 Thu 7/8/04 NA 168
170 System Training 10 days Fri 7/9/04 Thu 7/22/04 NA 169
171 Group/Catering Sales Management System 146 days Thu 1/1/04 Thu 7/22/04 NA
172 Develop RFP 20 days Thu 1/1/04 Wed 1/28/04 NA
173 Develop Business Process 10 days Thu 1/1/04 Wed 1/14/04 NA
174 Determine Workstations: Amount and Location 5 days Thu 1/15/04 Wed 1/21/04 NA 173
175 Determine Budget 5 days Thu 1/22/04 Wed 1/28/04 NA 174
176 Release RFP 1 day Thu 1/29/04 Thu 1/29/04 NA 172
177 RFP Deadline 30 days Fri 1/30/04 Thu 3/11/04 NA 176
178 System Selected 5 days Fri 3/12/04 Thu 3/18/04 NA 177
179 System Specifications Determined 5 days Fri 3/19/04 Thu 3/25/04 NA 178
180 System Installed & Tested 75 days Fri 3/26/04 Thu 7/8/04 NA 179
181 System Training 10 days Fri 7/9/04 Thu 7/22/04 NA 180
182 Secondary System 146 days Thu 1/1/04 Thu 7/22/04 NA
183 Develop RFP 20 days Thu 1/1/04 Wed 1/28/04 NA
184 Develop Business Process 10 days Thu 1/1/04 Wed 1/14/04 NA
185 Determine Workstations: Amount and Location 5 days Thu 1/15/04 Wed 1/21/04 NA 184
186 Determine Budget 5 days Thu 1/22/04 Wed 1/28/04 NA 185
187 Release RFP 1 day Thu 1/29/04 Thu 1/29/04 NA 183
188 RFP Deadline 30 days Fri 1/30/04 Thu 3/11/04 NA 187
189 System Selected 5 days Fri 3/12/04 Thu 3/18/04 NA 188
190 System Specifications Determined 5 days Fri 3/19/04 Thu 3/25/04 NA 189
191 System Installed & Tested 75 days Fri 3/26/04 Thu 7/8/04 NA 190
192 System Training 10 days Fri 7/9/04 Thu 7/22/04 NA 191
193 Develop comment card/guest feedback program 45.05 days Thu 1/1/04 Thu 3/4/04 NA
194 Determine survey sources/review samples 15 days Thu 1/1/04 Wed 1/21/04 NA
195 Develop comment forms 5 days Thu 1/1/04 Thu 1/22/04 NA 194
196 Develop survey procedures/system 30 days Thu 1/22/04 Thu 3/4/04 NA 195
197 Print comment cards/forms 25 days Thu 1/22/04 Thu 2/26/04 NA 195
198 Printed Materials 30 days Thu 1/1/04 Wed 2/11/04 NA
199 Business Cards 30 days Thu 1/1/04 Wed 2/11/04 NA
200 Payroll Checks 30 days Thu 1/1/04 Wed 2/11/04 NA
201 AP checks 30 days Thu 1/1/04 Wed 2/11/04 NA
202 Purchase Requisitions/Orders 30 days Thu 1/1/04 Wed 2/11/04 NA
203 Human Resources 145 days Thu 1/1/04 Wed 7/21/04 NA
204 Staffing 130 days Thu 1/1/04 Wed 6/30/04 NA
205 Organization 30 days Thu 1/1/04 Wed 2/11/04 NA

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Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
206 Develop Organizational Chart 30 days Thu 1/1/04 Wed 2/11/04 NA
207 Develop Staffing Guide 30 days Thu 1/1/04 Wed 2/11/04 NA
208 Develop Hiring Schedule 18 days Sun 1/4/04 Wed 1/28/04 NA
209 Customize Position "Must" Lists 5 days Thu 1/1/04 Wed 1/7/04 NA
210 Customize Position Job Descriptions 5 days Thu 1/1/04 Wed 1/7/04 NA
211 Develop Incentive Plans 30 days Thu 1/1/04 Wed 2/11/04 NA
212 Leadership Team 30 days Thu 1/1/04 Wed 2/11/04 NA
213 Sales Managers/Reservation Sales Agents 30 days Thu 1/1/04 Wed 2/11/04 NA
214 Managers 10 days Thu 1/1/04 Wed 1/14/04 NA
215 Employees 10 days Thu 1/1/04 Wed 1/14/04 NA
216 Develop reward/recognition programs for hourly employees 30 days Thu 1/1/04 Wed 2/11/04 NA
217 Recruitment 130 days Thu 1/1/04 Wed 6/30/04 NA
218 Management 130 days Thu 1/1/04 Wed 6/30/04 NA
219 Hire Senior Management Team 130 days Thu 1/1/04 Wed 6/30/04 NA
220 Select Search Firm(s) 10 days Thu 1/1/04 Wed 1/14/04 NA
221 General Manager 120 days Thu 1/15/04 Wed 6/30/04 NA 220
222 Director of Operations 90 days Thu 1/1/04 Wed 5/5/04 NA 220
223 Director of Rooms 90 days Thu 1/15/04 Wed 5/19/04 NA 220
224 Director of F&B 90 days Thu 1/15/04 Wed 5/19/04 NA 220
225 Spa Director 90 days Thu 1/15/04 Wed 5/19/04 NA 220
226 Hotel Controller 90 days Thu 1/1/04 Wed 5/5/04 NA 220
227 Chief Engineer 90 days Thu 1/1/04 Wed 5/5/04 NA 220
228 Revenue Manager 90 days Thu 1/1/04 Wed 5/5/04 NA 220
229 Director of Human Resources 90 days Thu 1/1/04 Wed 5/5/04 NA 220
230 Director of Sales & Marketing 90 days Thu 1/1/04 Wed 5/5/04 NA 220
231 Hire Department Heads 70 days Thu 1/1/04 Wed 4/7/04 NA
232 Select Search Firm(s) 10 days Thu 1/1/04 Wed 1/14/04 NA
233 Purchasing Manager 60 days Thu 1/15/04 Wed 4/7/04 NA 232
234 Front Office Manager 60 days Thu 1/15/04 Wed 4/7/04 NA 232
235 Executive Housekeeper 60 days Thu 1/15/04 Wed 4/7/04 NA 232
236 Food & Beverge Operations Manager 60 days Thu 1/15/04 Wed 4/7/04 NA 232
237 Banquet Manager 60 days Thu 1/1/04 Wed 3/24/04 NA
238 Beverage Manager 60 days Thu 1/1/04 Wed 3/24/04 NA
239 Executive Chef 60 days Thu 1/15/04 Wed 4/7/04 NA 232
240 Spa Manager 60 days Thu 1/15/04 Wed 4/7/04 NA 232
241 Accounting Manager 60 days Thu 1/1/04 Wed 3/24/04 NA
242 Hire Junior Managers 130 days Thu 1/1/04 Wed 6/30/04 NA
243 Rooms 130 days Thu 1/1/04 Wed 6/30/04 NA
244 Assistant Front Office Manager 30 days Thu 1/1/04 Fri 6/4/04 NA 223
245 Guest Service Manager 30 days Thu 5/20/04 Wed 6/30/04 NA 223
246 Chef Concierge 30 days Thu 5/20/04 Wed 6/30/04 NA 223

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Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
247 Assistant Executive Housekeeper 30 days Thu 5/20/04 Wed 6/30/04 NA 223
248 F&B 130 days Thu 1/1/04 Wed 6/30/04 NA
249 Banquet Manager 30 days Thu 5/20/04 Wed 6/30/04 NA 224
250 Restaurant Manager 30 days Thu 1/1/04 Mon 6/7/04 NA 224
251 Dining Room Chef 30 days Thu 5/20/04 Wed 6/30/04 NA 224
252 Banquet Chef 30 days Thu 1/1/04 Tue 6/29/04 NA 224
253 Garde Manager 30 days Thu 5/20/04 Wed 6/30/04 NA 224
254 Demi Chef 30 days Thu 5/20/04 Wed 6/30/04 NA 224
255 Pastry Chef 30 days Thu 1/1/04 Tue 6/29/04 NA 224
256 A&G 30 days Thu 1/1/04 Wed 2/11/04 NA
257 Night Manager 30 days Thu 1/1/04 Wed 2/11/04 NA
258 A&S 30 days Thu 1/1/04 Wed 2/11/04 NA
259 Reservation Sales Manager 30 days Thu 1/1/04 Wed 2/11/04 NA
260 Hire Sales Managers 60 days Thu 1/1/04 Wed 3/24/04 NA
261 Director of Catering 60 days Thu 1/1/04 Wed 3/24/04 NA
262 Senior Sales Manager 60 days Thu 1/1/04 Wed 3/24/04 NA
263 Executive Meeting Manager 60 days Thu 1/1/04 Wed 3/24/04 NA
264 Hire Catering Assistant 49 days Thu 1/1/04 Tue 3/9/04 NA
265 Conference Service Manager 60 days Thu 1/1/04 Wed 3/24/04 NA
266 Supervisors 30 days Thu 1/1/04 Wed 2/11/04 NA
267 Rooms 30 days Thu 1/1/04 Wed 2/11/04 NA
268 Front Office Supervisor 30 days Thu 1/1/04 Wed 2/11/04 NA
269 Housekeeping/Floor Supv 30 days Thu 1/1/04 Wed 2/11/04 NA
270 Housekeeping/Turndown 30 days Thu 1/1/04 Wed 2/11/04 NA
271 Housekeeping/Night 30 days Thu 1/1/04 Wed 2/11/04 NA
272 Bell Captain 30 days Thu 1/1/04 Wed 2/11/04 NA
273 Chef Concierge 30 days Thu 1/1/04 Wed 2/11/04 NA
274 Reservation Sales Coordinator 30 days Thu 1/1/04 Wed 2/11/04 NA
275 Food & Beverage 30 days Thu 1/1/04 Wed 2/11/04 NA
276 Dining Room Supervisor 30 days Thu 1/1/04 Wed 2/11/04 NA
277 Maitre De 30 days Thu 1/1/04 Wed 2/11/04 NA
278 Room Service Captain 30 days Thu 1/1/04 Wed 2/11/04 NA
279 Banqet Captain 30 days Thu 1/1/04 Wed 2/11/04 NA
280 Beverage Supervisor 30 days Thu 1/1/04 Wed 2/11/04 NA
281 Cafeteria Supervisor 30 days Thu 1/1/04 Wed 2/11/04 NA
282 Head Houseperson (Banquets) 30 days Thu 1/1/04 Wed 2/11/04 NA
283 A&G 30 days Thu 1/1/04 Wed 2/11/04 NA
284 Executive Administrative Assistant 30 days Thu 1/1/04 Wed 2/11/04 NA
285 Accounting 30 days Thu 1/1/04 Wed 2/11/04 NA
286 Credit Supervisor 30 days Thu 1/1/04 Wed 2/11/04 NA
287 Lead Night Auditor 30 days Thu 1/1/04 Wed 2/11/04 NA

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Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
288 Security 30 days Thu 1/1/04 Wed 2/11/04 NA
289 Security Supervisor 30 days Thu 1/1/04 Wed 2/11/04 NA
290 R&M 30 days Thu 1/1/04 Wed 2/11/04 NA
291 Engineering Supv 30 days Thu 1/1/04 Wed 2/11/04 NA
292 Engineering Administrative Assistant 30 days Thu 1/1/04 Wed 2/11/04 NA
293 Spa 30 days Thu 1/1/04 Wed 2/11/04 NA
294 Spa Supervisor 30 days Thu 1/1/04 Wed 2/11/04 NA
295 Hourly 45 days Thu 1/1/04 Wed 3/3/04 NA
296 Rooms 30 days Thu 1/1/04 Wed 2/11/04 NA
297 Front Office 30 days Thu 1/1/04 Wed 2/11/04 NA
298 Receptionist 30 days Thu 1/1/04 Wed 2/11/04 NA
299 Telephone 30 days Thu 1/1/04 Wed 2/11/04 NA
300 Bell Attendant 30 days Thu 1/1/04 Wed 2/11/04 NA
301 Door Attendant 30 days Thu 1/1/04 Wed 2/11/04 NA
302 Driver 30 days Thu 1/1/04 Wed 2/11/04 NA
303 Valet Office Attendant 30 days Thu 1/1/04 Wed 2/11/04 NA
304 Valet 30 days Thu 1/1/04 Wed 2/11/04 NA
305 Concierge 30 days Thu 1/1/04 Wed 2/11/04 NA
306 Night GSA/Night Auditor 30 days Thu 1/1/04 Wed 2/11/04 NA
307 Housekeeping 30 days Thu 1/1/04 Wed 2/11/04 NA
308 Room Attendant 30 days Thu 1/1/04 Wed 2/11/04 NA
309 Housekeeping Clerk 30 days Thu 1/1/04 Wed 2/11/04 NA
310 House Person 30 days Thu 1/1/04 Wed 2/11/04 NA
311 Room Attendant 30 days Thu 1/1/04 Wed 2/11/04 NA
312 Floor Care Attendant 30 days Thu 1/1/04 Wed 2/11/04 NA
313 Public Area Attendant 30 days Thu 1/1/04 Wed 2/11/04 NA
314 Turndown Attendant 30 days Thu 1/1/04 Wed 2/11/04 NA
315 Night Cleaner 30 days Thu 1/1/04 Wed 2/11/04 NA
316 Uniform Attendant 30 days Thu 1/1/04 Wed 2/11/04 NA
317 Laundry 30 days Thu 1/1/04 Wed 2/11/04 NA
318 Laundry Attendant 30 days Thu 1/1/04 Wed 2/11/04 NA
319 F&B 45 days Thu 1/1/04 Wed 3/3/04 NA
320 Casual Restaurant 30 days Thu 1/1/04 Wed 2/11/04 NA
321 AM Host/Hostess 30 days Thu 1/1/04 Wed 2/11/04 NA
322 AM Server 30 days Thu 1/1/04 Wed 2/11/04 NA
323 AM DRA 30 days Thu 1/1/04 Wed 2/11/04 NA
324 PM Host/Hostess 30 days Thu 1/1/04 Wed 2/11/04 NA
325 PM Server 30 days Thu 1/1/04 Wed 2/11/04 NA
326 PM DRA 30 days Thu 1/1/04 Wed 2/11/04 NA
327 Fine Dining Restaurant 45 days Thu 1/1/04 Wed 3/3/04 NA
328 Sommelier 45 days Thu 1/1/04 Wed 3/3/04 NA

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Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
329 Waiter 30 days Thu 1/1/04 Wed 2/11/04 NA
330 DRA 30 days Thu 1/1/04 Wed 2/11/04 NA
331 Host/Hostess 30 days Thu 1/1/04 Wed 2/11/04 NA
332 Back Waiter 30 days Thu 1/1/04 Wed 2/11/04 NA
333 Afternoon/High Tea 30 days Thu 1/1/04 Wed 2/11/04 NA
334 Runner 30 days Thu 1/1/04 Wed 2/11/04 NA
335 Server 30 days Thu 1/1/04 Wed 2/11/04 NA
336 Culinary 30 days Thu 1/1/04 Wed 2/11/04 NA
337 Banquet Cook 30 days Thu 1/1/04 Wed 2/11/04 NA
338 Prep Cook 30 days Thu 1/1/04 Wed 2/11/04 NA
339 Pantry Cook 30 days Thu 1/1/04 Wed 2/11/04 NA
340 Pastry Cook 30 days Thu 1/1/04 Wed 2/11/04 NA
341 Demi Cook 30 days Thu 1/1/04 Wed 2/11/04 NA
342 AM Cook 30 days Thu 1/1/04 Wed 2/11/04 NA
343 PM Cook 30 days Thu 1/1/04 Wed 2/11/04 NA
344 Banquet Cook 30 days Thu 1/1/04 Wed 2/11/04 NA
345 Cafeteria Attendant 30 days Thu 1/1/04 Wed 2/11/04 NA
346 Buffet Attendant 30 days Thu 1/1/04 Wed 2/11/04 NA
347 Beverage 30 days Thu 1/1/04 Wed 2/11/04 NA
348 Bartender 30 days Thu 1/1/04 Wed 2/11/04 NA
349 Barback 30 days Thu 1/1/04 Wed 2/11/04 NA
350 Cocktail Server 30 days Thu 1/1/04 Wed 2/11/04 NA
351 Banquets 30 days Thu 1/1/04 Wed 2/11/04 NA
352 Server 30 days Thu 1/1/04 Wed 2/11/04 NA
353 Houseperson 30 days Thu 1/1/04 Wed 2/11/04 NA
354 Temporary Staff 30 days Thu 1/1/04 Wed 2/11/04 NA
355 In-Room Dining 30 days Thu 1/1/04 Wed 2/11/04 NA
356 Server 30 days Thu 1/1/04 Wed 2/11/04 NA
357 Coordinator 30 days Thu 1/1/04 Wed 2/11/04 NA
358 Spa 30 days Thu 1/1/04 Wed 2/11/04 NA
359 Receptionist 30 days Thu 1/1/04 Wed 2/11/04 NA
360 Therapists 30 days Thu 1/1/04 Wed 2/11/04 NA
361 R&M 30 days Thu 1/1/04 Wed 2/11/04 NA
362 Engineer I 30 days Thu 1/1/04 Wed 2/11/04 NA
363 Engineering II 30 days Thu 1/1/04 Wed 2/11/04 NA
364 Engineering III 30 days Thu 1/1/04 Wed 2/11/04 NA
365 HVAC 30 days Thu 1/1/04 Wed 2/11/04 NA
366 Painter 30 days Thu 1/1/04 Wed 2/11/04 NA
367 Preventative Maintenance Tech 30 days Thu 1/1/04 Wed 2/11/04 NA
368 A&G 45 days Thu 1/1/04 Wed 3/3/04 NA
369 Security 30 days Thu 1/1/04 Wed 2/11/04 NA

michaelchaffin.com Page 9
Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
370 Security Officer 30 days Thu 1/1/04 Wed 2/11/04 NA
371 Security Office Attendant 30 days Thu 1/1/04 Wed 2/11/04 NA
372 Accounting 45 days Thu 1/1/04 Wed 3/3/04 NA
373 Night Auditor 45 days Thu 1/1/04 Wed 3/3/04 NA
374 Accounts Payable 45 days Thu 1/1/04 Wed 3/3/04 NA
375 Accounts Receivable 45 days Thu 1/1/04 Wed 3/3/04 NA
376 General Cashier 45 days Thu 1/1/04 Wed 3/3/04 NA
377 Payroll/Benefits 45 days Thu 1/1/04 Wed 3/3/04 NA
378 Income Auditor 45 days Thu 1/1/04 Wed 3/3/04 NA
379 Purchasing & Receiving 30 days Thu 1/1/04 Wed 2/11/04 NA
380 Receiving/Storeroom Clerk 30 days Thu 1/1/04 Wed 2/11/04 NA
381 A&S 30 days Thu 1/1/04 Wed 2/11/04 NA
382 Catering Administrative Assistant 30 days Thu 1/1/04 Wed 2/11/04 NA
383 Sales Administrative Assistant 30 days Thu 1/1/04 Wed 2/11/04 NA
384 Reservations 30 days Thu 1/1/04 Wed 2/11/04 NA
385 Reservations Sales Agent 30 days Thu 1/1/04 Wed 2/11/04 NA
386 SOP's 56 days Thu 1/1/04 Thu 3/18/04 NA
387 Discipline/House Rules 30 days Thu 1/1/04 Wed 2/11/04 NA
388 Vacation 30 days Thu 1/1/04 Wed 2/11/04 NA
389 Evaluation and Merit Increases 30 days Thu 1/1/04 Wed 2/11/04 NA
390 Attendance 30 days Thu 1/1/04 Wed 2/11/04 NA
391 Leave of Absence 30 days Thu 1/1/04 Wed 2/11/04 NA
392 Report in Pay/On-Call 30 days Thu 1/1/04 Wed 2/11/04 NA
393 Dress Code 30 days Thu 1/1/04 Wed 2/11/04 NA
394 Uniform/Badge/Material/Equipment Issue 30 days Thu 1/1/04 Wed 2/11/04 NA
395 Flowers for Ill or Deceased Family Members 30 days Thu 1/1/04 Wed 2/11/04 NA
396 Bereavement 30 days Thu 1/1/04 Wed 2/11/04 NA
397 Jury Duty 30 days Thu 1/1/04 Wed 2/11/04 NA
398 MOD 30 days Thu 1/1/04 Wed 2/11/04 NA
399 Pay Policy 30 days Thu 1/1/04 Wed 2/11/04 NA
400 Education Assistance 30 days Thu 1/1/04 Wed 2/11/04 NA
401 Holiday Policy 30 days Thu 1/1/04 Wed 2/11/04 NA
402 Sexual Harassment 30 days Thu 1/1/04 Wed 2/11/04 NA
403 At Will Employment 30 days Thu 1/1/04 Wed 2/11/04 NA
404 Employment of Relatives 30 days Thu 1/1/04 Wed 2/11/04 NA
405 Associate Status 30 days Thu 1/1/04 Wed 2/11/04 NA
406 Employee Requisition 30 days Thu 1/1/04 Wed 2/11/04 NA
407 Job Posting/Internal Transfer Procedure 30 days Thu 1/1/04 Wed 2/11/04 NA
408 Termination 30 days Thu 1/1/04 Wed 2/11/04 NA
409 Lay-off/Recall 30 days Thu 1/1/04 Wed 2/11/04 NA
410 Bridge of Service 30 days Thu 1/1/04 Wed 2/11/04 NA

michaelchaffin.com Page 10
Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
411 Hours of Work 30 days Thu 1/1/04 Wed 2/11/04 NA
412 Time Clocks/Time Keeping 30 days Thu 1/1/04 Wed 2/11/04 NA
413 Solicitation 30 days Thu 1/1/04 Wed 2/11/04 NA
414 Associate Liaisons 30 days Thu 1/1/04 Wed 2/11/04 NA
415 Military Leave 30 days Thu 1/1/04 Wed 2/11/04 NA
416 Worker's Compensation Leave 30 days Thu 1/1/04 Wed 2/11/04 NA
417 FMLA Leave 30 days Thu 1/1/04 Wed 2/11/04 NA
418 Personal Leave 30 days Thu 1/1/04 Wed 2/11/04 NA
419 Email/Vmail 30 days Thu 1/1/04 Wed 2/11/04 NA
420 School Leave 30 days Thu 1/1/04 Wed 2/11/04 NA
421 Computer Equipment 30 days Thu 1/1/04 Wed 2/11/04 NA
422 Confidentiality 30 days Thu 1/1/04 Wed 2/11/04 NA
423 Reward & Recognition Program 30 days Thu 1/1/04 Wed 2/11/04 NA
424 Incorporate Parent Company SOP's 30 days Thu 1/1/04 Wed 2/11/04 NA
425 Develop MDSD Books/Procedures 30 days Thu 1/1/04 Wed 2/11/04 NA
426 Develop Internal HR Related Forms 56 days Thu 1/1/04 Thu 3/18/04 NA
427 Training 145 days Thu 1/1/04 Wed 7/21/04 NA
428 Service 145 days Thu 1/1/04 Wed 7/21/04 NA
429 Develop Service Standard Philosophy 5 days Thu 1/1/04 Wed 1/7/04 NA
430 Purchase Standards Manual 20 days Thu 1/8/04 Wed 2/4/04 NA 429
431 Customize Standards Manual 30 days Thu 2/5/04 Wed 3/17/04 NA 430
432 Develop Service Standards by Department/Position 60 days Thu 3/18/04 Wed 6/9/04 NA 431
433 Develop Job Skill Training by Department 30 days Thu 6/10/04 Wed 7/21/04 NA 432
434 Develop associate handbook 30 days Thu 3/18/04 Wed 4/28/04 NA 431
435 Sales and Catering Training 70 days Thu 3/25/04 Wed 6/30/04 NA
436 Develop Sales Training Program 20 days Thu 5/6/04 Wed 6/2/04 NA 230
437 Conduct Sales Training Program 20 days Thu 6/3/04 Wed 6/30/04 NA 436,260
438 Develop Catering Training Program 20 days Thu 3/25/04 Wed 4/21/04 NA 261
439 Conduct Catering Training Program 20 days Thu 4/22/04 Wed 5/19/04 NA 438,260
440 Management Training 39 days Thu 1/1/04 Tue 2/24/04 NA
441 Company Orientation 30 days Thu 1/1/04 Wed 2/11/04 NA
442 Interview/Recruitment Training 30 days Thu 1/1/04 Wed 2/11/04 NA
443 Team Building/Building an Effective Team 30 days Thu 1/1/04 Wed 2/11/04 NA
444 Train the Trainer (Skills and Knowledge Training) 30 days Thu 1/1/04 Wed 2/11/04 NA
445 Human Resources Procedures 30 days Thu 1/1/04 Wed 2/11/04 NA
446 BootCamp 39 days Thu 1/1/04 Tue 2/24/04 NA
447 Manager's Role 39 days Thu 1/1/04 Tue 2/24/04 NA
448 Active Listening/Effective Communication 39 days Thu 1/1/04 Tue 2/24/04 NA
449 Communicating and Gaining Commitment to Standards 30 days Thu 1/1/04 Wed 2/11/04 NA
450 Situational Leadership 30 days Thu 1/1/04 Wed 2/11/04 NA
451 Effective Coaching 30 days Thu 1/1/04 Wed 2/11/04 NA

michaelchaffin.com Page 11
Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
452 Goal Setting/Performance Standards 30 days Thu 1/1/04 Wed 2/11/04 NA
453 Sexual Harassment 30 days Thu 1/1/04 Wed 2/11/04 NA
454 Conflict Resolution 30 days Thu 1/1/04 Wed 2/11/04 NA
455 Conducting Effective Meetings 30 days Thu 1/1/04 Wed 2/11/04 NA
456 Hotel Policy & Procedures 30 days Thu 1/1/04 Wed 2/11/04 NA
457 General Training 30 days Thu 1/1/04 Wed 2/11/04 NA
458 Operational skills training 30 days Thu 1/1/04 Wed 2/11/04 NA
459 Life safety, fire and evacuation training 30 days Thu 1/1/04 Wed 2/11/04 NA
460 Emergency Procedures 30 days Thu 1/1/04 Wed 2/11/04 NA
461 CPR/First Aid 30 days Thu 1/1/04 Wed 2/11/04 NA
462 New Hire Orientation 30 days Thu 1/1/04 Wed 2/11/04 NA
463 Departmental Orientation 30 days Thu 1/1/04 Wed 2/11/04 NA
464 Specific Job Skill Training 30 days Thu 1/1/04 Wed 2/11/04 NA
465 Telephone Etiquette/Standards 10 days Thu 1/1/04 Wed 1/14/04 NA
466 Sanitation Certification 10 days Thu 1/1/04 Wed 1/14/04 NA
467 Responsible Alcohol Service 30 days Thu 1/1/04 Wed 2/11/04 NA
468 MOD Program 60 days Thu 1/1/04 Wed 3/24/04 NA
469 Develop MOD Manual/SOP's 30 days Thu 1/1/04 Wed 2/11/04 NA
470 Conduct MOD Training 30 days Thu 2/12/04 Wed 3/24/04 NA 469
471 Mass Hire 30 days Thu 1/1/04 Wed 2/11/04 NA
472 Develop Procedures to Respond to Internal Applications 10 days Thu 1/1/04 Wed 1/14/04 NA
473 Letter To Notify Transfers 2 days Thu 1/15/04 Fri 1/16/04 NA 472
474 Develop Recruitment/Advertising Plan 30 days Thu 1/1/04 Wed 2/11/04 NA
475 Develop Setup 10 days Thu 1/1/04 Wed 1/14/04 NA
476 Solicit Volunteers 10 days Thu 1/1/04 Wed 1/14/04 NA
477 Train Volunteers 5 days Thu 1/1/04 Wed 1/7/04 NA
478 Develop System to Process 15 days Thu 1/1/04 Wed 1/21/04 NA
479 Develop Modified Interviewingl System 5 days Thu 1/1/04 Wed 1/7/04 NA
480 Develop Scripts 5 days Thu 1/1/04 Wed 1/7/04 NA
481 Procure Pipe/Drape/Equipment 5 days Thu 1/1/04 Wed 1/7/04 NA
482 Obtain Service Test Video 15 days Thu 1/1/04 Wed 1/21/04 NA
483 Arrange Phone for Credit References 10 days Thu 1/1/04 Wed 1/14/04 NA
484 Spa 90 days Thu 1/1/04 Wed 5/5/04 NA
485 Fitness Center 90 days Thu 1/1/04 Wed 5/5/04 NA
486 Select and procure exercise equipment 60 days Thu 1/1/04 Wed 3/24/04 NA
487 Develop SOP's 30 days Thu 3/25/04 Wed 5/5/04 NA 486
488 Select and procure Operating Supplies & Equipment 30 days Thu 1/1/04 Wed 2/11/04 NA
489 Treatments 60 days Thu 1/1/04 Wed 3/24/04 NA
490 Develop Treatment Programs 30 days Thu 1/1/04 Wed 2/11/04 NA
491 Develop SOP's 30 days Thu 2/12/04 Wed 3/24/04 NA 490
492 Select and procure Operating Supplies & Equipment 30 days Thu 1/1/04 Wed 2/11/04 NA

michaelchaffin.com Page 12
Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
493 SOP's 30 days Thu 1/1/04 Wed 2/11/04 NA
494 Develop Spa SOP's 30 days Thu 1/1/04 Wed 2/11/04 NA
495 Printed Materials 30 days Thu 1/1/04 Wed 2/11/04 NA
496 Spa Menu 30 days Thu 1/1/04 Wed 2/11/04 NA
497 Rooms 105 days Thu 1/1/04 Wed 5/26/04 NA
498 SOP's 30 days Thu 1/1/04 Wed 2/11/04 NA
499 Develop Rooms Division SOP's 30 days Thu 1/1/04 Wed 2/11/04 NA
500 Printed Materials 30 days Thu 1/1/04 Wed 2/11/04 NA
501 Privacy Please Signs 30 days Thu 1/1/04 Wed 2/11/04 NA
502 Privacy Courtesy Note 30 days Thu 1/1/04 Wed 2/11/04 NA
503 Umbrellas 30 days Thu 1/1/04 Wed 2/11/04 NA
504 Telephone Pads 30 days Thu 1/1/04 Wed 2/11/04 NA
505 Dialing Instructions 30 days Thu 1/1/04 Wed 2/11/04 NA
506 Driving Directions 30 days Thu 1/1/04 Wed 2/11/04 NA
507 VIP Note Cards/envelopes 30 days Thu 1/1/04 Wed 2/11/04 NA
508 Fax Delivery Envelopes 30 days Thu 1/1/04 Wed 2/11/04 NA
509 Guestroom Note Pad 30 days Thu 1/1/04 Wed 2/11/04 NA
510 Valet Laundry Bag 30 days Thu 1/1/04 Wed 2/11/04 NA
511 Valet Laundry Price Sheet 30 days Thu 1/1/04 Wed 2/11/04 NA
512 Shoe Shine Bag 30 days Thu 1/1/04 Wed 2/11/04 NA
513 Shoe Shine Instructions 30 days Thu 1/1/04 Wed 2/11/04 NA
514 Activity Calendar 30 days Thu 1/1/04 Wed 2/11/04 NA
515 Newsletter 30 days Thu 1/1/04 Wed 2/11/04 NA
516 PBX 1 day Wed 3/10/04 Wed 3/10/04 NA
517 PBX Cut-Over from Pre-opening Office 1 day Wed 3/10/04 Wed 3/10/04 NA 1376
518 Guest Services 105 days Thu 1/1/04 Wed 5/26/04 NA
519 Develop VIP program 30 days Thu 4/8/04 Wed 5/19/04 NA 234
520 Transportation 103 days Thu 1/1/04 Mon 5/24/04 NA
521 Vehicle Acquisition 103 days Thu 1/1/04 Mon 5/24/04 NA
522 Finalize schedules & routes 5 days Thu 1/1/04 Wed 1/7/04 NA
523 Review samples/pricing 30 days Thu 1/8/04 Wed 2/18/04 NA 522
524 Order final selection 2 days Thu 2/19/04 Fri 2/20/04 NA 523
525 Receive final selection 60 days Mon 2/23/04 Fri 5/14/04 NA 524
526 Apply logo 5 days Mon 5/17/04 Fri 5/21/04 NA 525
527 Develop preventive maintenance program 10 days Mon 2/23/04 Fri 3/5/04 NA 524
528 Vehicles in service 1 day Mon 5/24/04 Mon 5/24/04 NA 526
529 Roadwork 40 days Mon 2/23/04 Fri 4/16/04 NA
530 Determine route 10 days Mon 2/23/04 Fri 3/5/04 NA 524
531 Evaluate road condition 20 days Mon 3/8/04 Fri 4/2/04 NA 530
532 Make adjustment 10 days Mon 4/5/04 Fri 4/16/04 NA 531
533 Housekeeping 105 days Thu 1/1/04 Wed 5/26/04 NA

michaelchaffin.com Page 13
Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
534 Contract Valet Dry Cleaning Service 105 days Thu 1/1/04 Wed 5/26/04 NA
535 Establish quantities and specifications 30 days Thu 1/1/04 Wed 2/11/04 NA
536 Compile a list of contractors 10 days Thu 2/12/04 Wed 2/25/04 NA 535
537 Interview contractors 10 days Thu 2/26/04 Wed 3/10/04 NA 536
538 Receive proposals 30 days Thu 3/11/04 Wed 4/21/04 NA 537
539 Award contract 20 days Thu 4/22/04 Wed 5/19/04 NA 538
540 Service available 5 days Thu 5/20/04 Wed 5/26/04 NA 539
541 Uniform Processing 30 days Thu 1/1/04 Wed 2/11/04 NA
542 Develop uniform issuance/storage procedures 30 days Thu 1/1/04 Wed 2/11/04 NA
543 F&B 110 days Thu 1/1/04 Wed 6/2/04 NA
544 SOP's 30 days Thu 1/1/04 Wed 2/11/04 NA
545 Develop F&B Division SOP's 30 days Thu 1/1/04 Wed 2/11/04 NA
546 Store Room 40 days Thu 1/1/04 Wed 2/25/04 NA
547 Establish Room locations 30 days Thu 1/1/04 Wed 2/11/04 NA
548 Develop Organization and Item Storage Locations 5 days Thu 2/12/04 Wed 2/18/04 NA 547
549 Develop Requisition Procedures 5 days Thu 2/19/04 Wed 2/25/04 NA 548
550 Employee Dining Room 56 days Thu 1/1/04 Thu 3/18/04 NA
551 Develop Hours of Operation/Staggered Meal Periods 5 days Thu 1/1/04 Wed 1/7/04 NA
552 Training of Staff 10 days Thu 1/1/04 Wed 1/14/04 NA
553 Fire & Test All Equipment 5 days Fri 1/30/04 Thu 2/5/04 NA 1249
554 Area Cleaned 5 days Fri 2/6/04 Thu 2/12/04 NA 553
555 Finalize 20 Day Rotational Menu 5 days Fri 2/13/04 Thu 2/19/04 NA 554
556 Develop Pre Menu Planner 5 days Fri 2/20/04 Thu 2/26/04 NA 555
557 Develop Order Guide 10 days Fri 2/27/04 Thu 3/11/04 NA 556
558 Finalize Any Needed Purchases/Small Wares 5 days Fri 3/12/04 Thu 3/18/04 NA 557
559 Outlet Menus 95 days Thu 1/1/04 Wed 5/12/04 NA
560 Initial draft prepared 5 days Thu 1/1/04 Wed 1/7/04 NA
561 Leadership Team Review 20 days Thu 1/8/04 Wed 2/4/04 NA 560
562 Competitive Review/Analysis 5 days Thu 2/5/04 Wed 2/11/04 NA 561
563 Notes to Chef 5 days Thu 2/12/04 Wed 2/18/04 NA 562
564 New menus prepared 20 days Thu 2/19/04 Wed 3/17/04 NA 563
565 Final Review 10 days Thu 3/18/04 Wed 3/31/04 NA 564
566 Menu tasting 10 days Thu 4/1/04 Wed 4/14/04 NA 565
567 Menu specs and costing prepared 10 days Thu 4/15/04 Wed 4/28/04 NA 566
568 Menu Descriptions Available for Servers 10 days Thu 4/29/04 Wed 5/12/04 NA 567
569 Dining Room - Table Tops 75 days Thu 1/1/04 Wed 4/14/04 NA
570 Centerpiece - PM 75 days Thu 1/1/04 Wed 4/14/04 NA
571 Finalize Specifications and Amount 10 days Thu 1/1/04 Wed 1/14/04 NA
572 Review Samples 30 days Thu 1/15/04 Wed 2/25/04 NA 571
573 Order Selection 5 days Thu 2/26/04 Wed 3/3/04 NA 572
574 Selection Received 30 days Thu 3/4/04 Wed 4/14/04 NA 573

michaelchaffin.com Page 14
Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
575 Vase - AM 75 days Thu 1/1/04 Wed 4/14/04 NA
576 Finalize Specifications and Amount 10 days Thu 1/1/04 Wed 1/14/04 NA
577 Review Samples 30 days Thu 1/15/04 Wed 2/25/04 NA 576
578 Order Selection 5 days Thu 2/26/04 Wed 3/3/04 NA 577
579 Selection Received 30 days Thu 3/4/04 Wed 4/14/04 NA 578
580 S&P Shakers 75 days Thu 1/1/04 Wed 4/14/04 NA
581 Finalize Specifications and Amount 10 days Thu 1/1/04 Wed 1/14/04 NA
582 Review Samples 30 days Thu 1/15/04 Wed 2/25/04 NA 581
583 Order Selection 5 days Thu 2/26/04 Wed 3/3/04 NA 582
584 Selection Received 30 days Thu 3/4/04 Wed 4/14/04 NA 583
585 Sugar - AM 75 days Thu 1/1/04 Wed 4/14/04 NA
586 Finalize Specifications and Amount 10 days Thu 1/1/04 Wed 1/14/04 NA
587 Review Samples 30 days Thu 1/15/04 Wed 2/25/04 NA 586
588 Order Selection 5 days Thu 2/26/04 Wed 3/3/04 NA 587
589 Selection Received 30 days Thu 3/4/04 Wed 4/14/04 NA 588
590 Sugar - PM 75 days Thu 1/1/04 Wed 4/14/04 NA
591 Finalize Specifications and Amount 10 days Thu 1/1/04 Wed 1/14/04 NA
592 Review Samples 30 days Thu 1/15/04 Wed 2/25/04 NA 591
593 Order Selection 5 days Thu 2/26/04 Wed 3/3/04 NA 592
594 Selection Received 30 days Thu 3/4/04 Wed 4/14/04 NA 593
595 Room Service - Table Top 75 days Thu 1/1/04 Wed 4/14/04 NA
596 Vase 75 days Thu 1/1/04 Wed 4/14/04 NA
597 Finalize Specifications and Amount 10 days Thu 1/1/04 Wed 1/14/04 NA
598 Review Samples 30 days Thu 1/15/04 Wed 2/25/04 NA 597
599 Order Selection 5 days Thu 2/26/04 Wed 3/3/04 NA 598
600 Selection Received 30 days Thu 3/4/04 Wed 4/14/04 NA 599
601 S&P Shakers 75 days Thu 1/1/04 Wed 4/14/04 NA
602 Finalize Specifications and Amount 10 days Thu 1/1/04 Wed 1/14/04 NA
603 Review Samples 30 days Thu 1/15/04 Wed 2/25/04 NA 602
604 Order Selection 5 days Thu 2/26/04 Wed 3/3/04 NA 603
605 Selection Received 30 days Thu 3/4/04 Wed 4/14/04 NA 604
606 Sugar 75 days Thu 1/1/04 Wed 4/14/04 NA
607 Finalize Specifications and Amount 10 days Thu 1/1/04 Wed 1/14/04 NA
608 Review Samples 30 days Thu 1/15/04 Wed 2/25/04 NA 607
609 Order Selection 5 days Thu 2/26/04 Wed 3/3/04 NA 608
610 Selection Received 30 days Thu 3/4/04 Wed 4/14/04 NA 609
611 Banquets - Table Top 75 days Thu 1/1/04 Wed 4/14/04 NA
612 Centerpieces 75 days Thu 1/1/04 Wed 4/14/04 NA
613 Finalize Specifications and Amount 10 days Thu 1/1/04 Wed 1/14/04 NA
614 Review Samples 30 days Thu 1/15/04 Wed 2/25/04 NA 613
615 Order Selection 5 days Thu 2/26/04 Wed 3/3/04 NA 614

michaelchaffin.com Page 15
Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
616 Selection Received 30 days Thu 3/4/04 Wed 4/14/04 NA 615
617 S&P Shakers 75 days Thu 1/1/04 Wed 4/14/04 NA
618 Finalize Specifications and Amount 10 days Thu 1/1/04 Wed 1/14/04 NA
619 Review Samples 30 days Thu 1/15/04 Wed 2/25/04 NA 618
620 Order Selection 5 days Thu 2/26/04 Wed 3/3/04 NA 619
621 Selection Received 30 days Thu 3/4/04 Wed 4/14/04 NA 620
622 Sugar 75 days Thu 1/1/04 Wed 4/14/04 NA
623 Finalize Specifications and Amount 10 days Thu 1/1/04 Wed 1/14/04 NA
624 Review Samples 30 days Thu 1/15/04 Wed 2/25/04 NA 623
625 Order Selection 5 days Thu 2/26/04 Wed 3/3/04 NA 624
626 Selection Received 30 days Thu 3/4/04 Wed 4/14/04 NA 625
627 Creamers 75 days Thu 1/1/04 Wed 4/14/04 NA
628 Finalize Specifications and Amount 10 days Thu 1/1/04 Wed 1/14/04 NA
629 Review Samples 30 days Thu 1/15/04 Wed 2/25/04 NA 628
630 Order Selection 5 days Thu 2/26/04 Wed 3/3/04 NA 629
631 Selection Received 30 days Thu 3/4/04 Wed 4/14/04 NA 630
632 Printed Materials 50 days Thu 1/1/04 Wed 3/10/04 NA
633 Cocktail Napkins 30 days Thu 1/1/04 Wed 2/11/04 NA
634 Room Service Pick-Up Cards 30 days Thu 1/1/04 Wed 2/11/04 NA
635 Room Service Tray Mat 30 days Thu 1/1/04 Wed 2/11/04 NA
636 Glass Cover 30 days Thu 1/1/04 Wed 2/11/04 NA
637 Menus 50 days Thu 1/1/04 Wed 3/10/04 NA
638 Breakfast 50 days Thu 1/1/04 Wed 3/10/04 NA
639 Determine Format 5 days Thu 1/1/04 Wed 1/7/04 NA
640 Select Menu Board 10 days Thu 1/8/04 Wed 1/21/04 NA 639
641 Select Paper 5 days Thu 1/22/04 Wed 1/28/04 NA 640
642 Artwork/Layout 30 days Thu 1/29/04 Wed 3/10/04 NA 641
643 Lunch 50 days Thu 1/1/04 Wed 3/10/04 NA
644 Determine Format 5 days Thu 1/1/04 Wed 1/7/04 NA
645 Select Menu Board 10 days Thu 1/8/04 Wed 1/21/04 NA 644
646 Select Paper 5 days Thu 1/22/04 Wed 1/28/04 NA 645
647 Artwork/Layout 30 days Thu 1/29/04 Wed 3/10/04 NA 646
648 Dinner 50 days Thu 1/1/04 Wed 3/10/04 NA
649 Determine Format 5 days Thu 1/1/04 Wed 1/7/04 NA
650 Select Menu Board 10 days Thu 1/8/04 Wed 1/21/04 NA 649
651 Select Paper 5 days Thu 1/22/04 Wed 1/28/04 NA 650
652 Artwork/Layout 30 days Thu 1/29/04 Wed 3/10/04 NA 651
653 Wine/Beverage List 50 days Thu 1/1/04 Wed 3/10/04 NA
654 Determine Format 5 days Thu 1/1/04 Wed 1/7/04 NA
655 Select Menu Board 10 days Thu 1/8/04 Wed 1/21/04 NA 654
656 Select Paper 5 days Thu 1/22/04 Wed 1/28/04 NA 655

michaelchaffin.com Page 16
Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
657 Artwork/Layout 30 days Thu 1/29/04 Wed 3/10/04 NA 656
658 Lounge Menu 50 days Thu 1/1/04 Wed 3/10/04 NA
659 Determine Format 5 days Thu 1/1/04 Wed 1/7/04 NA
660 Select Menu Board 10 days Thu 1/8/04 Wed 1/21/04 NA 659
661 Select Paper 5 days Thu 1/22/04 Wed 1/28/04 NA 660
662 Artwork/Layout 30 days Thu 1/29/04 Wed 3/10/04 NA 661
663 Afternoon Tea Menu 50 days Thu 1/1/04 Wed 3/10/04 NA
664 Determine Format 5 days Thu 1/1/04 Wed 1/7/04 NA
665 Select Menu Board 10 days Thu 1/8/04 Wed 1/21/04 NA 664
666 Select Paper 5 days Thu 1/22/04 Wed 1/28/04 NA 665
667 Artwork/Layout 30 days Thu 1/29/04 Wed 3/10/04 NA 666
668 Room Service Menu 50 days Thu 1/1/04 Wed 3/10/04 NA
669 Determine Format 5 days Thu 1/1/04 Wed 1/7/04 NA
670 Select Menu Board 10 days Thu 1/8/04 Wed 1/21/04 NA 669
671 Select Paper 5 days Thu 1/22/04 Wed 1/28/04 NA 670
672 Artwork/Layout 30 days Thu 1/29/04 Wed 3/10/04 NA 671
673 Door Knob Breakfast Menu 50 days Thu 1/1/04 Wed 3/10/04 NA
674 Determine Format 5 days Thu 1/1/04 Wed 1/7/04 NA
675 Select Menu Board 10 days Thu 1/8/04 Wed 1/21/04 NA 674
676 Select Paper 5 days Thu 1/22/04 Wed 1/28/04 NA 675
677 Artwork/Layout 30 days Thu 1/29/04 Wed 3/10/04 NA 676
678 Mini Bar Menu 50 days Thu 1/1/04 Wed 3/10/04 NA
679 Determine Format 5 days Thu 1/1/04 Wed 1/7/04 NA
680 Select Menu Board 10 days Thu 1/8/04 Wed 1/21/04 NA 679
681 Select Paper 5 days Thu 1/22/04 Wed 1/28/04 NA 680
682 Artwork/Layout 30 days Thu 1/29/04 Wed 3/10/04 NA 681
683 F&B Inventories 35 days Thu 1/1/04 Wed 2/18/04 NA
684 Develop Kitchen par stock 15 days Thu 1/1/04 Wed 1/21/04 NA
685 Develop master beverage/bar stock and wine list 15 days Thu 1/1/04 Wed 1/21/04 NA
686 Procure opening F&B inventories 20 days Thu 1/22/04 Wed 2/18/04 NA 684,685
687 Select purveyors/buying program 20 days Thu 1/22/04 Wed 2/18/04 NA 684
688 Bar Entertainment 30 days Thu 1/1/04 Wed 2/11/04 NA
689 Select and schedule bar entertainment 30 days Thu 1/1/04 Wed 2/11/04 NA
690 Banquet Menus 110 days Thu 1/1/04 Wed 6/2/04 NA
691 Initial draft prepared 30 days Thu 1/1/04 Wed 2/11/04 NA
692 Director of Catering Review 10 days Thu 2/12/04 Wed 2/25/04 NA 691
693 Competitive Review/Analysis 10 days Thu 2/26/04 Wed 3/10/04 NA 692
694 Notes to Chef 10 days Thu 3/11/04 Wed 3/24/04 NA 693
695 New menus prepared 5 days Thu 3/25/04 Wed 3/31/04 NA 694
696 Final Review 5 days Thu 4/1/04 Wed 4/7/04 NA 695
697 Banquet menu tasting 10 days Thu 4/8/04 Wed 4/21/04 NA 696

michaelchaffin.com Page 17
Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
698 Menu specs and costing prepared 20 days Thu 4/22/04 Wed 5/19/04 NA 697
699 Menu Descriptions Available for Servers 10 days Thu 5/20/04 Wed 6/2/04 NA 698
700 O,S&E 185 days Thu 1/1/04 Wed 9/15/04 NA
701 ADA Equipment 61 days Thu 1/1/04 Thu 3/25/04 NA
702 Finalize items & quantities 15 days Thu 1/1/04 Wed 1/21/04 NA
703 Review samples/pricing 20 days Thu 1/22/04 Wed 2/18/04 NA 702
704 Order final selection 5 days Thu 2/19/04 Wed 2/25/04 NA 703
705 Receive final selection 19 days Thu 2/26/04 Tue 3/23/04 NA 704
706 Stock 2 days Wed 3/24/04 Thu 3/25/04 NA 705
707 Rooms Linen 112 days Thu 1/1/04 Fri 6/4/04 NA
708 Develop bed linen & bath standard 30 days Thu 1/1/04 Wed 2/11/04 NA
709 Review samples/pricing 10 days Thu 2/12/04 Wed 2/25/04 NA 708
710 Order final selection 5 days Thu 2/26/04 Wed 3/3/04 NA 709
711 Receive final selection 60 days Thu 3/4/04 Wed 5/26/04 NA 710
712 Wash 5 days Thu 5/27/04 Wed 6/2/04 NA 711
713 Make beds/stock baths 2 days Thu 6/3/04 Fri 6/4/04 NA 712
714 China, Glass & Silver 109 days Thu 1/1/04 Tue 6/1/04 NA
715 Finalize service standard & quantities 10 days Thu 1/1/04 Wed 1/14/04 NA
716 Review samples/pricing 30 days Thu 1/15/04 Wed 2/25/04 NA 715
717 Order final selection 5 days Thu 2/26/04 Wed 3/3/04 NA 716
718 Receive final selection 60 days Thu 3/4/04 Wed 5/26/04 NA 717
719 Wash 2 days Thu 5/27/04 Fri 5/28/04 NA 718
720 Stock 2 days Mon 5/31/04 Tue 6/1/04 NA 719
721 Glassware-Other 109 days Thu 1/1/04 Tue 6/1/04 NA
722 Finalize service standard & quantities 10 days Thu 1/1/04 Wed 1/14/04 NA
723 Review Samples/Pricing 30 days Thu 1/15/04 Wed 2/25/04 NA 722
724 Order Final Selection 5 days Thu 2/26/04 Wed 3/3/04 NA 723
725 Receive Final Selection 60 days Thu 3/4/04 Wed 5/26/04 NA 724
726 Wash 2 days Thu 5/27/04 Fri 5/28/04 NA 725
727 Stock 2 days Mon 5/31/04 Tue 6/1/04 NA 726
728 F&B Linen 109 days Thu 1/1/04 Tue 6/1/04 NA
729 Finalize service standard & quantities 10 days Thu 1/1/04 Wed 1/14/04 NA
730 Review Samples/Pricing 30 days Thu 1/15/04 Wed 2/25/04 NA 729
731 Order Final Selection 5 days Thu 2/26/04 Wed 3/3/04 NA 730
732 Receive Final Selection 60 days Thu 3/4/04 Wed 5/26/04 NA 731
733 Wash 2 days Thu 5/27/04 Fri 5/28/04 NA 732
734 Stock 2 days Mon 5/31/04 Tue 6/1/04 NA 733
735 Kitchen Smallwares 109 days Thu 1/1/04 Tue 6/1/04 NA
736 Finalize service standard & quantities 10 days Thu 1/1/04 Wed 1/14/04 NA
737 Review Samples/Pricing 30 days Thu 1/15/04 Wed 2/25/04 NA 736
738 Order Final Selection 5 days Thu 2/26/04 Wed 3/3/04 NA 737

michaelchaffin.com Page 18
Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
739 Receive Final Selection 60 days Thu 3/4/04 Wed 5/26/04 NA 738
740 Wash 2 days Thu 5/27/04 Fri 5/28/04 NA 739
741 Stock 2 days Mon 5/31/04 Tue 6/1/04 NA 740
742 Banquet Equipment 109 days Thu 1/1/04 Tue 6/1/04 NA
743 Finalize service standard & quantities 10 days Thu 1/1/04 Wed 1/14/04 NA
744 Review Samples/Pricing 30 days Thu 1/15/04 Wed 2/25/04 NA 743
745 Order Final Selection 5 days Thu 2/26/04 Wed 3/3/04 NA 744
746 Receive Final Selection 60 days Thu 3/4/04 Wed 5/26/04 NA 745
747 Wash 2 days Thu 5/27/04 Fri 5/28/04 NA 746
748 Stock 2 days Mon 5/31/04 Tue 6/1/04 NA 747
749 Select and procure grand piano 90 days Thu 1/1/04 Wed 5/5/04 NA
750 Guest Ice Machines 68 days Thu 1/1/04 Mon 4/5/04 NA
751 Review samples/pricing 30 days Thu 1/1/04 Wed 2/11/04 NA
752 Order final selection 5 days Thu 2/12/04 Wed 2/18/04 NA 751
753 Receive final selection 30 days Thu 2/19/04 Wed 3/31/04 NA 752
754 Install 3 days Thu 4/1/04 Mon 4/5/04 NA 753
755 F&B Consumables 90 days Thu 1/1/04 Wed 5/5/04 NA
756 Finalize items & quantities 30 days Thu 1/1/04 Wed 2/11/04 NA
757 Review samples/pricing 20 days Thu 2/12/04 Wed 3/10/04 NA 756
758 Order final selection 5 days Thu 3/11/04 Wed 3/17/04 NA 757
759 Receive final selection 30 days Thu 3/18/04 Wed 4/28/04 NA 758
760 Stock 5 days Thu 4/29/04 Wed 5/5/04 NA 759
761 Guest Bath Amenities 102 days Thu 1/1/04 Fri 5/21/04 NA
762 Finalize items & quantities 30 days Thu 1/1/04 Wed 2/11/04 NA
763 Review samples/pricing 5 days Thu 2/12/04 Wed 2/18/04 NA 762
764 Order final selection 5 days Thu 2/19/04 Wed 2/25/04 NA 763
765 Receive final selection 60 days Thu 2/26/04 Wed 5/19/04 NA 764
766 Stock 2 days Thu 5/20/04 Fri 5/21/04 NA 765
767 Guestroom Amenities 85 days Thu 1/1/04 Wed 4/28/04 NA
768 Finalize items & quantities 30 days Thu 1/1/04 Wed 2/11/04 NA
769 Review samples/pricing 10 days Thu 2/12/04 Wed 2/25/04 NA 768
770 Order final selection 5 days Thu 2/26/04 Wed 3/3/04 NA 769
771 Receive final selection 30 days Thu 3/4/04 Wed 4/14/04 NA 770
772 Stock 10 days Thu 4/15/04 Wed 4/28/04 NA 771
773 Guestroom Hair Dryers 85 days Thu 1/1/04 Wed 4/28/04 NA
774 Finalize items & quantities 30 days Thu 1/1/04 Wed 2/11/04 NA
775 Review samples/pricing 10 days Thu 2/12/04 Wed 2/25/04 NA 774
776 Order final selection 5 days Thu 2/26/04 Wed 3/3/04 NA 775
777 Receive final selection 30 days Thu 3/4/04 Wed 4/14/04 NA 776
778 Install 10 days Thu 4/15/04 Wed 4/28/04 NA 777
779 Guestroom Cosmetic Mirrors 85 days Thu 1/1/04 Wed 4/28/04 NA

michaelchaffin.com Page 19
Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
780 Finalize items & quantities 30 days Thu 1/1/04 Wed 2/11/04 NA
781 Review samples/pricing 10 days Thu 2/12/04 Wed 2/25/04 NA 780
782 Order final selection 5 days Thu 2/26/04 Wed 3/3/04 NA 781
783 Receive final selection 30 days Thu 3/4/04 Wed 4/14/04 NA 782
784 Install 10 days Thu 4/15/04 Wed 4/28/04 NA 783
785 Maintenance inventory 85 days Thu 1/1/04 Wed 4/28/04 NA
786 Finalize items & quantities 30 days Thu 1/1/04 Wed 2/11/04 NA
787 Review samples/pricing 10 days Thu 2/12/04 Wed 2/25/04 NA 786
788 Order final selection 5 days Thu 2/26/04 Wed 3/3/04 NA 787
789 Receive final selection 30 days Thu 3/4/04 Wed 4/14/04 NA 788
790 Stock 10 days Thu 4/15/04 Wed 4/28/04 NA 789
791 Maintenance Tools 85 days Thu 1/1/04 Wed 4/28/04 NA
792 Finalize items & quantities 30 days Thu 1/1/04 Wed 2/11/04 NA
793 Review samples/pricing 10 days Thu 2/12/04 Wed 2/25/04 NA 792
794 Order final selection 5 days Thu 2/26/04 Wed 3/3/04 NA 793
795 Receive final selection 30 days Thu 3/4/04 Wed 4/14/04 NA 794
796 Stock 10 days Thu 4/15/04 Wed 4/28/04 NA 795
797 Maintenance Equipment 85 days Thu 1/1/04 Wed 4/28/04 NA
798 Finalize items & quantities 30 days Thu 1/1/04 Wed 2/11/04 NA
799 Review samples/pricing 10 days Thu 2/12/04 Wed 2/25/04 NA 798
800 Order final selection 5 days Thu 2/26/04 Wed 3/3/04 NA 799
801 Receive final selection 30 days Thu 3/4/04 Wed 4/14/04 NA 800
802 Stock 10 days Thu 4/15/04 Wed 4/28/04 NA 801
803 Housekeeping Equipment 85 days Thu 1/1/04 Wed 4/28/04 NA
804 Finalize items & quantities 30 days Thu 1/1/04 Wed 2/11/04 NA
805 Review samples/pricing 10 days Thu 2/12/04 Wed 2/25/04 NA 804
806 Order final selection 5 days Thu 2/26/04 Wed 3/3/04 NA 805
807 Receive final selection 30 days Thu 3/4/04 Wed 4/14/04 NA 806
808 Stock 10 days Thu 4/15/04 Wed 4/28/04 NA 807
809 Housekeeping Guest Consumables 85 days Thu 1/1/04 Wed 4/28/04 NA
810 Finalize items & quantities 30 days Thu 1/1/04 Wed 2/11/04 NA
811 Review samples/pricing 10 days Thu 2/12/04 Wed 2/25/04 NA 810
812 Order final selection 5 days Thu 2/26/04 Wed 3/3/04 NA 811
813 Receive final selection 30 days Thu 3/4/04 Wed 4/14/04 NA 812
814 Stock 10 days Thu 4/15/04 Wed 4/28/04 NA 813
815 Housekeeping Cleaning Supplies 85 days Thu 1/1/04 Wed 4/28/04 NA
816 Finalize items & quantities 30 days Thu 1/1/04 Wed 2/11/04 NA
817 Review samples/pricing 10 days Thu 2/12/04 Wed 2/25/04 NA 816
818 Order final selection 5 days Thu 2/26/04 Wed 3/3/04 NA 817
819 Receive final selection 30 days Thu 3/4/04 Wed 4/14/04 NA 818
820 Stock 10 days Thu 4/15/04 Wed 4/28/04 NA 819

michaelchaffin.com Page 20
Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
821 Spa Equipment 85 days Thu 1/1/04 Wed 4/28/04 NA
822 Finalize items & quantities 30 days Thu 1/1/04 Wed 2/11/04 NA
823 Review samples/pricing 10 days Thu 2/12/04 Wed 2/25/04 NA 822
824 Order final selection 5 days Thu 2/26/04 Wed 3/3/04 NA 823
825 Receive final selection 30 days Thu 3/4/04 Wed 4/14/04 NA 824
826 Stock 10 days Thu 4/15/04 Wed 4/28/04 NA 825
827 Spa Guest Consumables 85 days Thu 1/1/04 Wed 4/28/04 NA
828 Finalize items & quantities 30 days Thu 1/1/04 Wed 2/11/04 NA
829 Review samples/pricing 10 days Thu 2/12/04 Wed 2/25/04 NA 828
830 Order final selection 5 days Thu 2/26/04 Wed 3/3/04 NA 829
831 Receive final selection 30 days Thu 3/4/04 Wed 4/14/04 NA 830
832 Stock 10 days Thu 4/15/04 Wed 4/28/04 NA 831
833 Spa Cleaning Supplies 85 days Thu 1/1/04 Wed 4/28/04 NA
834 Finalize items & quantities 30 days Thu 1/1/04 Wed 2/11/04 NA
835 Review samples/pricing 10 days Thu 2/12/04 Wed 2/25/04 NA 834
836 Order final selection 5 days Thu 2/26/04 Wed 3/3/04 NA 835
837 Receive final selection 30 days Thu 3/4/04 Wed 4/14/04 NA 836
838 Stock 10 days Thu 4/15/04 Wed 4/28/04 NA 837
839 Rooms Print & Stationary (Registration, key packet, etc.) 90 days Thu 1/1/04 Wed 5/5/04 NA
840 Guest Services Directory 90 days Thu 1/1/04 Wed 5/5/04 NA
841 Review Samples 10 days Thu 1/1/04 Wed 1/14/04 NA
842 Develop conent/mock-up 30 days Thu 1/15/04 Wed 2/25/04 NA 841
843 Review proof 20 days Thu 2/26/04 Wed 3/24/04 NA 842
844 Print final collateral 30 days Thu 3/25/04 Wed 5/5/04 NA 843
845 Key Packet 90 days Thu 1/1/04 Wed 5/5/04 NA
846 Review Samples 10 days Thu 1/1/04 Wed 1/14/04 NA
847 Develop conent/mock-up 30 days Thu 1/15/04 Wed 2/25/04 NA 846
848 Review proof 20 days Thu 2/26/04 Wed 3/24/04 NA 847
849 Print final collateral 30 days Thu 3/25/04 Wed 5/5/04 NA 848
850 Develop registration/check-out system and collateral 90 days Thu 1/1/04 Wed 5/5/04 NA
851 Review Samples 10 days Thu 1/1/04 Wed 1/14/04 NA
852 Develop conent/mock-up 30 days Thu 1/15/04 Wed 2/25/04 NA 851
853 Review proof 20 days Thu 2/26/04 Wed 3/24/04 NA 852
854 Print final collateral 30 days Thu 3/25/04 Wed 5/5/04 NA 853
855 Administration/Sales Print & Stationary (paper system) 90 days Thu 1/1/04 Wed 5/5/04 NA
856 Review Samples 10 days Thu 1/1/04 Wed 1/14/04 NA
857 Develop conent/mock-up 30 days Thu 1/15/04 Wed 2/25/04 NA 856
858 Review proof 20 days Thu 2/26/04 Wed 3/24/04 NA 857
859 Print final collateral 30 days Thu 3/25/04 Wed 5/5/04 NA 858
860 Uniforms 185 days Thu 1/1/04 Wed 9/15/04 NA
861 Review samples 45 days Thu 1/1/04 Wed 3/3/04 NA

michaelchaffin.com Page 21
Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
862 Develop custom pieces 60 days Thu 3/4/04 Wed 5/26/04 NA 861
863 Review custom samples 10 days Thu 5/27/04 Wed 6/9/04 NA 862
864 Make final selections 10 days Thu 6/10/04 Wed 6/23/04 NA 863
865 Procure custom pieces 60 days Thu 6/24/04 Wed 9/15/04 NA 864
866 Procure stock pieces 30 days Thu 6/24/04 Wed 8/4/04 NA 864
867 Front Office Supplies 42 days Thu 1/1/04 Fri 2/27/04 NA
868 Finalize items & quantities 10 days Thu 1/1/04 Wed 1/14/04 NA
869 Review samples/pricing 10 days Thu 1/15/04 Wed 1/28/04 NA 868
870 Order final selection 5 days Thu 1/29/04 Wed 2/4/04 NA 869
871 Receive final selection 15 days Thu 2/5/04 Wed 2/25/04 NA 870
872 Stock 2 days Thu 2/26/04 Fri 2/27/04 NA 871
873 Front Office Equipment 35 days Thu 1/1/04 Wed 2/18/04 NA
874 Finalize items & quantities 10 days Thu 1/1/04 Wed 1/14/04 NA
875 Review samples/pricing 5 days Thu 1/15/04 Wed 1/21/04 NA 874
876 Order final selection 5 days Thu 1/22/04 Wed 1/28/04 NA 875
877 Receive final selection 10 days Thu 1/29/04 Wed 2/11/04 NA 876
878 Stock 5 days Thu 2/12/04 Wed 2/18/04 NA 877
879 Administration Supplies 35 days Thu 1/1/04 Wed 2/18/04 NA
880 Finalize items & quantities 10 days Thu 1/1/04 Wed 1/14/04 NA
881 Review samples/pricing 5 days Thu 1/15/04 Wed 1/21/04 NA 880
882 Order final selection 5 days Thu 1/22/04 Wed 1/28/04 NA 881
883 Receive final selection 10 days Thu 1/29/04 Wed 2/11/04 NA 882
884 Stock 5 days Thu 2/12/04 Wed 2/18/04 NA 883
885 Shelving 45 days Thu 1/1/04 Wed 3/3/04 NA
886 Determine shelving needs 10 days Thu 1/1/04 Wed 1/14/04 NA
887 Order shelving 5 days Thu 1/15/04 Wed 1/21/04 NA 886
888 Shelving received 20 days Thu 1/22/04 Wed 2/18/04 NA 887
889 Install shelving 10 days Thu 2/19/04 Wed 3/3/04 NA 888
890 Office Furniture- Back Of House 60 days Thu 1/1/04 Wed 3/24/04 NA
891 Develop Furniture Plan 15 days Thu 1/1/04 Wed 1/21/04 NA
892 Review samples/pricing 5 days Thu 1/22/04 Wed 1/28/04 NA 891
893 Order final selection 5 days Thu 1/29/04 Wed 2/4/04 NA 892
894 Receive final selection 30 days Thu 2/5/04 Wed 3/17/04 NA 893
895 Install 5 days Thu 3/18/04 Wed 3/24/04 NA 894
896 Office Equipment 90 days Thu 1/1/04 Wed 5/5/04 NA
897 Hotel Safe 45 days Thu 1/1/04 Wed 3/3/04 NA
898 Copy Machines 90 days Thu 1/1/04 Wed 5/5/04 NA
899 Finalize items & quantities 20 days Thu 1/1/04 Wed 1/28/04 NA
900 Review samples/pricing 30 days Thu 1/29/04 Wed 3/10/04 NA 899
901 Order final selection 5 days Thu 3/11/04 Wed 3/17/04 NA 900
902 Receive final selection 30 days Thu 3/18/04 Wed 4/28/04 NA 901

michaelchaffin.com Page 22
Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
903 Install 5 days Thu 4/29/04 Wed 5/5/04 NA 902
904 Postage Machine 90 days Thu 1/1/04 Wed 5/5/04 NA
905 Finalize items & quantities 20 days Thu 1/1/04 Wed 1/28/04 NA
906 Review samples/pricing 30 days Thu 1/29/04 Wed 3/10/04 NA 905
907 Order final selection 5 days Thu 3/11/04 Wed 3/17/04 NA 906
908 Receive final selection 30 days Thu 3/18/04 Wed 4/28/04 NA 907
909 Install 5 days Thu 4/29/04 Wed 5/5/04 NA 908
910 Fax Machines 90 days Thu 1/1/04 Wed 5/5/04 NA
911 Finalize items & quantities 20 days Thu 1/1/04 Wed 1/28/04 NA
912 Review samples/pricing 30 days Thu 1/29/04 Wed 3/10/04 NA 911
913 Order final selection 5 days Thu 3/11/04 Wed 3/17/04 NA 912
914 Receive final selection 30 days Thu 3/18/04 Wed 4/28/04 NA 913
915 Install 5 days Thu 4/29/04 Wed 5/5/04 NA 914
916 Computers/Printers 90 days Thu 1/1/04 Wed 5/5/04 NA
917 Finalize items & quantities 20 days Thu 1/1/04 Wed 1/28/04 NA
918 Review samples/pricing 30 days Thu 1/29/04 Wed 3/10/04 NA 917
919 Order final selection 5 days Thu 3/11/04 Wed 3/17/04 NA 918
920 Receive final selection 30 days Thu 3/18/04 Wed 4/28/04 NA 919
921 Install 5 days Thu 4/29/04 Wed 5/5/04 NA 920
922 Pool Equipment 90 days Thu 1/1/04 Wed 5/5/04 NA
923 Finalize items & quantities 20 days Thu 1/1/04 Wed 1/28/04 NA
924 Review samples/pricing 30 days Thu 1/29/04 Wed 3/10/04 NA 923
925 Order final selection 5 days Thu 3/11/04 Wed 3/17/04 NA 924
926 Receive final selection 30 days Thu 3/18/04 Wed 4/28/04 NA 925
927 Install 5 days Thu 4/29/04 Wed 5/5/04 NA 926
928 Guestroom Safes 90 days Thu 1/1/04 Wed 5/5/04 NA
929 Finalize items & quantities 20 days Thu 1/1/04 Wed 1/28/04 NA
930 Review samples/pricing 30 days Thu 1/29/04 Wed 3/10/04 NA 929
931 Order final selection 5 days Thu 3/11/04 Wed 3/17/04 NA 930
932 Receive final selection 30 days Thu 3/18/04 Wed 4/28/04 NA 931
933 Install 5 days Thu 4/29/04 Wed 5/5/04 NA 932
934 Security 90 days Thu 1/1/04 Wed 5/5/04 NA
935 Two-way radios 90 days Thu 1/1/04 Wed 5/5/04 NA
936 Finalize items & quantities 20 days Thu 1/1/04 Wed 1/28/04 NA
937 Review samples/pricing 30 days Thu 1/29/04 Wed 3/10/04 NA 936
938 Order final selection 5 days Thu 3/11/04 Wed 3/17/04 NA 937
939 Receive final selection 30 days Thu 3/18/04 Wed 4/28/04 NA 938
940 Install 5 days Thu 4/29/04 Wed 5/5/04 NA 939
941 Monitoring System 90 days Thu 1/1/04 Wed 5/5/04 NA
942 Finalize items & quantities 20 days Thu 1/1/04 Wed 1/28/04 NA
943 Review samples/pricing 30 days Thu 1/29/04 Wed 3/10/04 NA 942

michaelchaffin.com Page 23
Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
944 Order final selection 5 days Thu 3/11/04 Wed 3/17/04 NA 943
945 Receive final selection 30 days Thu 3/18/04 Wed 4/28/04 NA 944
946 Install 5 days Thu 4/29/04 Wed 5/5/04 NA 945
947 Keys 85 days Thu 1/1/04 Wed 4/28/04 NA
948 Finalize items & quantities 20 days Thu 1/1/04 Wed 1/28/04 NA
949 Review samples/pricing 30 days Thu 1/29/04 Wed 3/10/04 NA 948
950 Order final selection 5 days Thu 3/11/04 Wed 3/17/04 NA 949
951 Receive final selection 30 days Thu 3/18/04 Wed 4/28/04 NA 950
952 Stanchions 85 days Thu 1/1/04 Wed 4/28/04 NA
953 Finalize items & quantities 20 days Thu 1/1/04 Wed 1/28/04 NA
954 Review samples/pricing 30 days Thu 1/29/04 Wed 3/10/04 NA 953
955 Order final selection 5 days Thu 3/11/04 Wed 3/17/04 NA 954
956 Receive final selection 30 days Thu 3/18/04 Wed 4/28/04 NA 955
957 Sales & Marketing 422.25 days Thu 1/1/04 Mon 8/15/05 NA
958 Marketing Plan 55 days Thu 5/6/04 Wed 7/21/04 NA
959 Purpose 5 days Thu 5/6/04 Wed 5/12/04 NA 230
960 Story 10 days Thu 5/13/04 Wed 5/26/04 NA
961 Design 10 days Thu 5/13/04 Wed 5/26/04 NA 959
962 Care 10 days Thu 5/13/04 Wed 5/26/04 NA 959
963 Authenticity 10 days Thu 5/13/04 Wed 5/26/04 NA 959
964 Competition Analysis 20 days Thu 5/13/04 Wed 6/9/04 NA 959
965 Pricing Analysis 10 days Thu 6/10/04 Wed 6/23/04 NA 964
966 Spreading The Word 20 days Thu 6/24/04 Wed 7/21/04 NA
967 Website/E-Commerce 10 days Thu 6/24/04 Wed 7/7/04 NA 965
968 Publicity 10 days Thu 6/24/04 Wed 7/7/04 NA 965
969 Promotions 10 days Thu 6/24/04 Wed 7/7/04 NA 965
970 Sales Goals and Action Plans 10 days Thu 7/8/04 Wed 7/21/04 NA 969
971 Revenue Management 75 days Sat 5/1/04 Fri 8/13/04 NA
972 Implement group pace report 5 days Sat 5/1/04 Fri 5/7/04 NA 228
973 Implement group evaluator model 5 days Sat 5/8/04 Fri 5/14/04 NA 972
974 Establish stretch goals for Convention Services 5 days Mon 5/17/04 Fri 5/21/04 NA 973
975 Establish group room contribution goals for Sales 5 days Sat 5/22/04 Fri 5/28/04 NA 974
976 Develop daily transient demand by season 5 days Mon 5/31/04 Fri 6/4/04 NA 975
977 Set SST's 5 days Mon 6/7/04 Fri 6/11/04 NA 976
978 PMS Training 5 days Sat 6/12/04 Fri 6/18/04 NA 977
979 Set restrictions in PMS 5 days Mon 6/21/04 Fri 6/25/04 NA 978
980 Implement Rate Codes In PMS 5 days Mon 6/28/04 Fri 7/2/04 NA 979
981 Enter Packages Into PMS 5 days Mon 7/5/04 Fri 7/9/04 NA 980
982 Develop Merchandising Meeting agenda 5 days Sat 7/10/04 Fri 7/16/04 NA 981
983 Develop daily/weekly/monthly reporting 5 days Mon 7/19/04 Fri 7/23/04 NA 982
984 Develop forecasting system (daily, weekly, monthly, annual) 5 days Mon 7/26/04 Fri 7/30/04 NA 983

michaelchaffin.com Page 24
Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
985 Develop Selling Strategy Calendar 5 days Mon 8/2/04 Fri 8/6/04 NA 984
986 Set Initial Selling Strategies 5 days Mon 8/9/04 Fri 8/13/04 NA 985
987 Reservations 37 days Thu 1/1/04 Fri 2/20/04 NA
988 Guest Letters 25 days Thu 1/1/04 Wed 2/4/04 NA
989 Complete Basic Confirmation Letter 15 days Thu 1/1/04 Wed 1/21/04 NA
990 Complete Current Package Confirmation Letters 5 days Thu 1/22/04 Wed 1/28/04 NA 989
991 Create Insert with Cancellation/Change Policy 5 days Thu 1/29/04 Wed 2/4/04 NA 990
992 Gift Certificates 33 days Thu 1/1/04 Mon 2/16/04 NA
993 Develop Gift Certificate Options 3 days Thu 1/1/04 Mon 1/5/04 NA
994 Develop SOP's 30 days Tue 1/6/04 Mon 2/16/04 NA 993
995 On-Hold Message 20 days Thu 1/1/04 Wed 1/28/04 NA
996 Complete On-Hold Message Recording 10 days Thu 1/1/04 Wed 1/14/04 NA
997 Install On-Hold Message 10 days Thu 1/15/04 Wed 1/28/04 NA 996
998 Pre-Opening Callers and Drop In's 37 days Thu 1/1/04 Fri 2/20/04 NA
999 Phone Line Allocation 10 days Thu 1/1/04 Wed 1/14/04 NA
1000 Develop SOP's 30 days Thu 1/1/04 Wed 2/11/04 NA
1001 Develop Telephone Scripting 7 days Thu 1/1/04 Fri 1/9/04 NA
1002 Staff Training 30 days Mon 1/12/04 Fri 2/20/04 NA 1001
1003 Training 35 days Thu 1/1/04 Wed 2/18/04 NA
1004 Select Third Party Sales Training Program 30 days Thu 1/1/04 Wed 2/11/04 NA
1005 Schedule Training 5 days Thu 2/12/04 Wed 2/18/04 NA 1004
1006 Packaging 50 days Thu 1/1/04 Wed 3/10/04 NA
1007 Evaluate Valley Periods and Need Areas 30 days Thu 1/1/04 Wed 2/11/04 NA
1008 Develop Packages 10 days Thu 2/12/04 Wed 2/25/04 NA 1007
1009 Develop Schedule For Package Roll Outs 10 days Thu 2/26/04 Wed 3/10/04 NA 1008
1010 Names 12 days Thu 1/1/04 Fri 1/16/04 NA
1011 Conduct Area/Suite Naming Exercise 10 days Thu 1/1/04 Wed 1/14/04 NA
1012 Add to Fact Sheet 2 days Thu 1/15/04 Fri 1/16/04 NA 1011
1013 Select AV provider 110 days Thu 1/1/04 Wed 6/2/04 NA
1014 Determine scope of work 30 days Thu 1/1/04 Wed 2/11/04 NA
1015 Compile list of bidders and interview 10 days Thu 2/12/04 Wed 2/25/04 NA 1014
1016 Receive proposals 30 days Thu 2/26/04 Wed 4/7/04 NA 1015
1017 Award contract 10 days Thu 4/8/04 Wed 4/21/04 NA 1016
1018 Develop AV Services Brochure 30 days Thu 4/22/04 Wed 6/2/04 NA 1017
1019 SOP'S/Office Organization 60 days Thu 1/1/04 Wed 3/24/04 NA
1020 Develop sales proposals & contracts 30 days Thu 1/1/04 Wed 2/11/04 NA
1021 Implement Account Coverage Program 30 days Thu 1/1/04 Wed 2/11/04 NA
1022 Contract shopping service for Sales Managers 30 days Thu 1/1/04 Wed 2/11/04 NA
1023 Develop repeat guest program 60 days Thu 1/1/04 Wed 3/24/04 NA
1024 Direct Sales (Pre-opening) 70 days Thu 1/1/04 Wed 4/7/04 NA
1025 Complete Catering blitz of CBD 30 days Thu 1/1/04 Wed 2/11/04 NA

michaelchaffin.com Page 25
Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
1026 Complete Business Travel blitz of CBD 60 days Thu 1/1/04 Wed 3/24/04 NA
1027 Leisure individual 70 days Thu 1/1/04 Wed 4/7/04 NA
1028 Identify direct mail/e-mail databases for leisure markets 60 days Thu 1/1/04 Wed 3/24/04 NA
1029 Initiate direct mail/e-mail campaign 10 days Thu 3/25/04 Wed 4/7/04 NA 1028
1030 Spreading The Word 422.25 days Thu 1/1/04 Mon 8/15/05 NA
1031 Image/Brand 92 days Thu 7/22/04 Fri 11/26/04 NA
1032 Conduct Image/Brand Exercise 2 days Thu 7/22/04 Fri 7/23/04 NA 958
1033 Develop Positioning Statement 10 days Mon 7/26/04 Fri 8/6/04 NA 1032
1034 Develop Tag Lines 10 days Mon 8/9/04 Fri 8/20/04 NA 1033
1035 Develop Logo(s) 60 days Mon 7/26/04 Fri 10/15/04 NA 1032
1036 Develop Graphics Standards Manual 30 days Mon 10/18/04 Fri 11/26/04 NA 1035
1037 Advertising 401.25 days Fri 1/30/04 Mon 8/15/05 NA
1038 Develop advertising/media plan by market segement 30 days Fri 1/30/04 Mon 12/6/04 NA 1031
1039 Create advertising 90 days Mon 12/6/04 Mon 4/11/05 NA 1038
1040 Media buys 30 days Mon 4/11/05 Mon 5/23/05 NA 1039
1041 Establish Tracking Mechanism for advertising campaign 30 days Mon 5/23/05 Mon 7/4/05 NA 1039,1040
1042 Launch advertising campaign 30 days Mon 7/4/05 Mon 8/15/05 NA 1041
1043 Establish listings in directories (HTI, OHG, OAG, Official meeting facilities guide) 60 days Mon 11/29/04 Fri 2/18/05 NA 1031
1044 Develop in-room TV Promotion Video 120 days Mon 11/29/04 Fri 5/13/05 NA 1031
1045 Establish local yellow pages line listing 30 days Fri 1/30/04 Mon 12/13/04 NA 1031
1046 Evaluate potential of co-op advertising with CVB, etc. 30 days Mon 12/6/04 Mon 1/17/05 NA 1038
1047 Affiliations 90 days Thu 1/1/04 Wed 5/5/04 NA
1048 Determine Need (Mobil, AAA, Preferred, LHW, etc.) 30 days Thu 1/1/04 Wed 2/11/04 NA
1049 Coordinate Inspections 60 days Thu 2/12/04 Wed 5/5/04 NA 1048
1050 Establish Lodging Association Membership 30 days Thu 1/1/04 Wed 2/11/04 NA
1051 Establish Restaurant Association Membership 30 days Thu 1/1/04 Wed 2/11/04 NA
1052 Establish Chamber Membership 30 days Thu 1/1/04 Wed 2/11/04 NA
1053 Sales Collateral 170 days Thu 1/1/04 Wed 8/25/04 NA
1054 Develop facilities guide/presentation folder 60 days Thu 1/1/04 Wed 3/24/04 NA
1055 Develop Pre-Opening Brochure 90 days Thu 1/1/04 Wed 5/5/04 NA
1056 Develop Permanent Brochure 90 days Thu 4/22/04 Wed 8/25/04 NA 1063
1057 Develop Spa Brochure 60 days Thu 4/22/04 Wed 7/14/04 NA 1063
1058 Develop ancillary sales collateral/stationery 45 days Thu 1/1/04 Wed 3/3/04 NA
1059 Develop Press Kit 45 days Thu 1/1/04 Wed 3/3/04 NA
1060 Develop Property Maps 45 days Thu 1/1/04 Wed 3/3/04 NA
1061 Develop Key Card Design 45 days Thu 1/1/04 Wed 3/3/04 NA
1062 Develop Tariff Cards 30 days Thu 1/1/04 Wed 2/11/04 NA
1063 Photography/Video 80 days Thu 1/1/04 Wed 4/21/04 NA
1064 Coordinate photo shoot for permanent brochure 30 days Thu 1/1/04 Wed 2/11/04 NA
1065 Photo shoot 10 days Thu 2/12/04 Wed 2/25/04 NA 1064
1066 Photography available 20 days Thu 2/26/04 Wed 3/24/04 NA 1065

michaelchaffin.com Page 26
Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
1067 Video Shoot 10 days Thu 2/26/04 Wed 3/10/04 NA 1065
1068 Video Available 30 days Thu 3/11/04 Wed 4/21/04 NA 1067
1069 Public Relations 335.01 days Thu 1/1/04 Thu 4/14/05 NA
1070 Hire PR Firm 45 days Thu 5/6/04 Wed 7/7/04 NA 230
1071 Develop Media Kit 165 days Thu 1/1/04 Wed 8/18/04 NA
1072 Write the Story 30 days Thu 7/8/04 Wed 8/18/04 NA 960,1070
1073 Develop hotel fact sheet 5 days Thu 1/1/04 Thu 7/8/04 NA 1070
1074 Develop Bio's 10 days Thu 7/8/04 Wed 7/21/04 NA 219,1070
1075 Select Photography 5 days Thu 7/8/04 Wed 7/14/04 NA 1066,1070
1076 Solicit Editorials 30 days Thu 8/19/04 Wed 9/29/04 NA 1071
1077 Develop Media Visit Schedule 30 days Thu 9/30/04 Wed 11/10/04 NA 1076
1078 Develop community/regional partnerships (Arts, Film, etc.) 60 days Thu 7/8/04 Wed 9/29/04 NA 1070
1079 Establish listing/contact with local organizations (Chamber, CVB, etc.) 30 days Thu 1/1/04 Thu 7/8/04 NA 1070
1080 Soft-opening PR Activities 210 days Thu 1/1/04 #### #### #### NA
1081 Establish Pre-opening Date 1 day Thu 1/1/04 Thu 7/22/04 NA 427
1082 Gifts 95 days Thu 5/6/04 Wed 9/15/04 NA
1083 Select Client/VIP Gifts 20 days Thu 7/8/04 Wed 8/4/04 NA 1070
1084 Procure Client/VIP Gifts 30 days Thu 8/5/04 Wed 9/15/04 NA 1083
1085 Select Staff/Management Gifts 20 days Thu 5/6/04 Wed 6/2/04 NA 230
1086 Procure Staff/Management Gifts 30 days Thu 6/3/04 Wed 7/14/04 NA 1085
1087 Construction Party 205 days Thu 1/1/04 #### #### #### NA
1088 Determine list of attendees 20 days Thu 1/1/04 Thu 5/6/04 NA 230
1089 Determine dates 10 days Thu 1/1/04 Thu 5/6/04 NA 230
1090 Develop invitation 20 days Thu 5/6/04 Thu 6/3/04 NA 1088,1089
1091 Develop invitation lists 23 days Thu 5/6/04 Tue 6/8/04 NA 1088,1089
1092 Mail invitations 5 days Thu 6/3/04 Thu 6/10/04 NA 1090
1093 Detail events 70 days Thu 7/8/04 #### #### #### NA
1094 Develop Program 10 days Thu 7/8/04 Wed 7/21/04 NA 1070
1095 Budget 5 days Thu 7/22/04 Wed 7/28/04 NA 1094
1096 Staffing Needs 5 days Thu 7/29/04 Wed 8/4/04 NA 1095
1097 Parking and Transportation 5 days Thu 7/22/04 Wed 7/28/04 NA 1094
1098 Floral and Decorations 5 days Thu 7/22/04 Wed 7/28/04 NA 1094
1099 Entertainment 20 days Thu 7/22/04 Wed 8/18/04 NA 1094
1100 Photography 10 days Thu 7/22/04 Wed 8/4/04 NA 1094
1101 F&B 60 days Thu 7/22/04 #### #### #### NA
1102 Develop Menus 20 days Thu 7/22/04 Wed 8/18/04 NA 1094
1103 Procure Food 20 days Thu 8/19/04 Wed 9/15/04 NA 1102
1104 Procure Beverage 20 days Thu 8/19/04 Wed 9/15/04 NA 1102
1105 Develop Amenities 20 days Thu 7/22/04 Wed 8/18/04 NA 1094
1106 Procure Rentals 20 days Thu 9/16/04 Wed 10/13/04 NA 1094,1104,1105
1107 Pre-opening receptions 170.21 days Thu 1/1/04 Thu 8/26/04 NA

michaelchaffin.com Page 27
Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
1108 Determine list of target groups 20 days Thu 1/1/04 Thu 7/22/04 NA 1081
1109 Determine dates 10 days Thu 1/1/04 Thu 7/22/04 NA 1081
1110 Develop invitation 20 days Thu 7/22/04 Thu 8/19/04 NA 1108,1109
1111 Develop invitation lists 23 days Thu 7/22/04 Tue 8/24/04 NA 1108,1109
1112 Mail invitations 5 days Thu 8/19/04 Thu 8/26/04 NA 1110
1113 Detail events 70 days Thu 1/1/04 Wed 4/7/04 NA
1114 Develop Program 10 days Thu 1/1/04 Wed 1/14/04 NA
1115 Budget 5 days Thu 1/15/04 Wed 1/21/04 NA 1114
1116 Staffing Needs 5 days Thu 1/22/04 Wed 1/28/04 NA 1115
1117 Parking and Transportation 5 days Thu 1/15/04 Wed 1/21/04 NA 1114
1118 Floral and Decorations 5 days Thu 1/15/04 Wed 1/21/04 NA 1114
1119 Entertainment 20 days Thu 1/15/04 Wed 2/11/04 NA 1114
1120 Photography 10 days Thu 1/15/04 Wed 1/28/04 NA 1114
1121 F&B 60 days Thu 1/15/04 Wed 4/7/04 NA
1122 Develop Menus 20 days Thu 1/15/04 Wed 2/11/04 NA 1114
1123 Procure Food 20 days Thu 2/12/04 Wed 3/10/04 NA 1122
1124 Procure Beverage 20 days Thu 2/12/04 Wed 3/10/04 NA 1122
1125 Develop Amenities 20 days Thu 1/15/04 Wed 2/11/04 NA 1114
1126 Procure Rentals 20 days Thu 3/11/04 Wed 4/7/04 NA 1114,1124,1125
1127 Media Breakfast/Party 210 days Thu 1/1/04 #### #### #### NA
1128 Determine list of target groups 1 day Thu 1/1/04 Thu 1/1/04 NA
1129 Determine date 25 days Fri 7/2/04 Thu 8/5/04 NA 1081
1130 Develop invitation 30 days Fri 8/6/04 Thu 9/16/04 NA 1129
1131 Develop invitation lists 19 days Fri 9/17/04 Wed 10/13/04 NA 1130
1132 Mail invitations 5 days Thu 10/14/04 Wed 10/20/04 NA 1131
1133 Detail events 70 days Thu 1/1/04 Wed 4/7/04 NA
1134 Develop Program 10 days Thu 1/1/04 Wed 1/14/04 NA
1135 Budget 5 days Thu 1/15/04 Wed 1/21/04 NA 1134
1136 Staffing Needs 5 days Thu 1/22/04 Wed 1/28/04 NA 1135
1137 Parking and Transportation 5 days Thu 1/15/04 Wed 1/21/04 NA 1134
1138 Floral and Decorations 5 days Thu 1/15/04 Wed 1/21/04 NA 1134
1139 Entertainment 20 days Thu 1/15/04 Wed 2/11/04 NA 1134
1140 Photography 10 days Thu 1/15/04 Wed 1/28/04 NA 1134
1141 F&B 60 days Thu 1/15/04 Wed 4/7/04 NA
1142 Develop Menus 20 days Thu 1/15/04 Wed 2/11/04 NA 1134
1143 Procure Food 20 days Thu 2/12/04 Wed 3/10/04 NA 1142
1144 Procure Beverage 20 days Thu 2/12/04 Wed 3/10/04 NA 1142
1145 Develop Amenities 20 days Thu 1/15/04 Wed 2/11/04 NA 1134
1146 Procure Rentals 20 days Thu 3/11/04 Wed 4/7/04 NA 1134,1144,1145
1147 Trial Visits 30 days Thu 4/8/04 Wed 5/19/04 NA
1148 Management/Staff Overnights for Testing 10 days Thu 4/8/04 Wed 4/21/04 NA 1133

michaelchaffin.com Page 28
Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
1149 Friends & Family Overnights 10 days Thu 4/22/04 Wed 5/5/04 NA 1148
1150 VIP Overnights 10 days Thu 5/6/04 Wed 5/19/04 NA 1149
1151 Grand Opening 335.01 days Thu 1/1/04 Thu 4/14/05 NA
1152 Hotel Opening Date 30 days Thu 7/22/04 Wed 9/1/04 NA 427
1153 Determine list of target groups 20 days Thu 1/1/04 Wed 1/28/04 NA
1154 Determine date 120 days Thu 7/22/04 Thu 1/6/05 NA 1081
1155 Develop invitation 30 days Thu 1/6/05 Thu 2/17/05 NA 1154
1156 Develop invitation lists 29 days Thu 1/29/04 Tue 3/9/04 NA 1153
1157 Mail invitations 5 days Thu 2/17/05 Thu 2/24/05 NA 1155
1158 Detail events 286.01 days Wed 3/10/04 Thu 4/14/05 NA
1159 Develop Program 10 days Thu 1/6/05 Thu 1/20/05 NA 1154
1160 Budget 5 days Thu 1/20/05 Thu 1/27/05 NA 1159
1161 Staffing Needs 5 days Thu 1/27/05 Thu 2/3/05 NA 1160
1162 Parking and Transportation 5 days Thu 1/20/05 Thu 1/27/05 NA 1159
1163 Floral and Decorations 5 days Thu 1/20/05 Thu 1/27/05 NA 1159
1164 Entertainment 20 days Thu 1/20/05 Thu 2/17/05 NA 1159
1165 Develop Ancillary Activities for Guests 30 days Thu 1/20/05 Thu 3/3/05 NA 1159
1166 Procure Off-site Lodging 30 days Wed 3/10/04 Tue 4/20/04 NA 1156
1167 Photography 10 days Thu 1/20/05 Thu 2/3/05 NA 1159
1168 F&B 60 days Thu 1/20/05 Thu 4/14/05 NA
1169 Develop Menus 20 days Thu 1/20/05 Thu 2/17/05 NA 1159
1170 Procure Food 20 days Thu 2/17/05 Thu 3/17/05 NA 1169
1171 Procure Beverage 20 days Thu 2/17/05 Thu 3/17/05 NA 1169
1172 Develop Amenities 20 days Thu 1/20/05 Thu 2/17/05 NA 1159
1173 Procure Rentals 20 days Thu 3/17/05 Thu 4/14/05 NA 1171,1172,1159
1174 On-line Reservations 50 days Fri 7/9/04 Thu 9/16/04 NA
1175 Reservations Sales Agents Training 30 days Fri 7/9/04 Thu 8/19/04 NA 385,80
1176 Develop On-line reservation web page 30 days Fri 7/9/04 Thu 8/19/04 NA 80
1177 Load revenue management information (set selling strategies and restrictions) 20 days Fri 8/20/04 Thu 9/16/04 NA 1176
1178 Develop PMS configuration documentation 10 days Fri 7/23/04 Thu 8/5/04 NA 81
1179 Website 67 days Thu 1/1/04 Fri 4/2/04 NA
1180 Research Web Hosting 10 days Thu 1/1/04 Wed 1/14/04 NA
1181 Select Web Host 2 days Thu 1/15/04 Fri 1/16/04 NA 1180
1182 Design Web Pages 30 days Mon 1/19/04 Fri 2/27/04 NA 1181
1183 Test & Feedback 20 days Mon 3/1/04 Fri 3/26/04 NA 1182
1184 Load For Public Use 5 days Sat 3/27/04 Fri 4/2/04 NA 1183
1185 Packages 80 days Thu 1/1/04 Wed 4/21/04 NA
1186 Leisure 80 days Thu 1/1/04 Wed 4/21/04 NA
1187 Determine need dates 10 days Thu 1/1/04 Wed 1/14/04 NA
1188 Determine target audience 10 days Thu 1/15/04 Wed 1/28/04 NA 1187
1189 Develop package 10 days Thu 1/29/04 Wed 2/11/04 NA 1188

michaelchaffin.com Page 29
Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
1190 Develop package collateral/purchase advertising 45 days Thu 2/12/04 Wed 4/14/04 NA 1187,1189
1191 Launch package advertising 5 days Thu 4/15/04 Wed 4/21/04 NA 1190
1192 Tour Group 80 days Thu 1/1/04 Wed 4/21/04 NA
1193 Determine need dates 10 days Thu 1/1/04 Wed 1/14/04 NA
1194 Determine target audience 10 days Thu 1/15/04 Wed 1/28/04 NA 1193
1195 Develop package 10 days Thu 1/29/04 Wed 2/11/04 NA 1194
1196 Develop package collateral/purchase advertising 45 days Thu 2/12/04 Wed 4/14/04 NA 1193,1195
1197 Launch package advertising 5 days Thu 4/15/04 Wed 4/21/04 NA 1196
1198 Wedding 80 days Thu 1/1/04 Wed 4/21/04 NA
1199 Determine need dates 10 days Thu 1/1/04 Wed 1/14/04 NA
1200 Determine target audience 10 days Thu 1/15/04 Wed 1/28/04 NA 1199
1201 Develop package 10 days Thu 1/29/04 Wed 2/11/04 NA 1200
1202 Develop package collateral/purchase advertising 45 days Thu 2/12/04 Wed 4/14/04 NA 1201
1203 Launch package advertising 5 days Thu 4/15/04 Wed 4/21/04 NA 1202
1204 Repairs & Maintenance 120 days Thu 1/1/04 Wed 6/16/04 NA
1205 Printed Materials 30 days Thu 1/1/04 Wed 2/11/04 NA
1206 Maintenance Performed Courtesy Note 30 days Thu 1/1/04 Wed 2/11/04 NA
1207 Cleaning Chemicals 55 days Thu 1/1/04 Wed 3/17/04 NA
1208 Select warewashing and housekeeping chemical supplier 45 days Thu 1/1/04 Wed 3/3/04 NA
1209 Install warewashing and housekeeping chemical equipment 10 days Thu 3/4/04 Wed 3/17/04 NA 1208
1210 Domestic Water 30 days Thu 1/1/04 Wed 2/11/04 NA
1211 Determine water treatment for central plant 30 days Thu 1/1/04 Wed 2/11/04 NA
1212 Preventive Maintenance Programs 30 days Thu 1/1/04 Wed 2/11/04 NA
1213 Develop rooms preventive maintenance program 30 days Thu 1/1/04 Wed 2/11/04 NA
1214 Develop public areas preventive maintenance program 30 days Thu 1/1/04 Wed 2/11/04 NA
1215 Develop equipment preventive maintenance program 30 days Thu 1/1/04 Wed 2/11/04 NA
1216 Develop chiller, KWH, gas and watertemp./pressure logs and meter logs 30 days Thu 1/1/04 Wed 2/11/04 NA
1217 Safety 60 days Thu 1/1/04 Wed 3/24/04 NA
1218 Ensure fire extinguishers are in place 10 days Tue 1/13/04 Mon 1/26/04 NA 1373
1219 Develop Safety Committee 60 days Thu 1/1/04 Wed 3/24/04 NA
1220 Model Rooms 120 days Thu 1/1/04 Wed 6/16/04 NA
1221 Coordinate move of model rooms 120 days Thu 1/1/04 Wed 6/16/04 NA
1222 Repair Response System 60 days Thu 1/1/04 Wed 3/24/04 NA
1223 Develop work order system 26 days Thu 1/1/04 Thu 2/5/04 NA
1224 Research and Procure Work Order Software 60 days Thu 1/1/04 Wed 3/24/04 NA
1225 Training 20 days Thu 2/12/04 Wed 3/10/04 NA
1226 Guest Key Card System training 20 days Thu 2/12/04 Wed 3/10/04 NA 361
1227 Television/Movies training 20 days Thu 2/12/04 Wed 3/10/04 NA 361
1228 Mechanical/HVAC training 20 days Thu 2/12/04 Wed 3/10/04 NA 361
1229 Guestroom PM program training 20 days Thu 2/12/04 Wed 3/10/04 NA 361
1230 Public space PM program training 20 days Thu 2/12/04 Wed 3/10/04 NA 361

michaelchaffin.com Page 30
Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
1231 Building management system training 20 days Thu 2/12/04 Wed 3/10/04 NA 361
1232 Signage 45 days Thu 1/1/04 Wed 3/3/04 NA
1233 Select and procure interior signage 45 days Thu 1/1/04 Wed 3/3/04 NA
1234 Select and procure exterior signage 45 days Thu 1/1/04 Wed 3/3/04 NA
1235 Pre-opening offices 39 days Thu 1/1/04 Tue 2/24/04 NA
1236 Locate and Prepare pre-opening offices 30 days Thu 1/1/04 Wed 2/11/04 NA
1237 Relocate Pre-opening Offices to Hotel 20 days Wed 1/28/04 Tue 2/24/04 NA 1375
1238 Develop MOD manual 75 days Thu 1/1/04 Wed 4/14/04 NA
1239 Develop risk management manual/evacuation plan 45 days Thu 1/1/04 Wed 3/3/04 NA
1240 Obtain fire department approval of fire/evacuation plan 30 days Thu 3/4/04 Wed 4/14/04 NA 1239
1241 MSD Sheets 30 days Thu 1/1/04 Wed 2/11/04 NA
1242 Compile MSD Sheets for all Chemicals 30 days Thu 1/1/04 Wed 2/11/04 NA
1243 Construction/Building Preparation 82 days Thu 1/1/04 Fri 4/23/04 NA
1244 Kitchen 26 days Thu 1/1/04 Thu 2/5/04 NA
1245 Substantial completion 1 day Thu 1/1/04 Thu 1/1/04 NA
1246 Punch 10 days Fri 1/2/04 Thu 1/15/04 NA 1245
1247 Submit punch list to Chef, Dir. F&B for comments 2 days Fri 1/16/04 Mon 1/19/04 NA 1246
1248 Punch list items corrected 10 days Tue 1/20/04 Mon 2/2/04 NA 1247
1249 Equipment commissioning complete 20 days Fri 1/2/04 Thu 1/29/04 NA 1245
1250 Area cleaned 5 days Fri 1/30/04 Thu 2/5/04 NA 1249
1251 Restaurant 26 days Thu 1/1/04 Thu 2/5/04 NA
1252 Substantial completion 1 day Thu 1/1/04 Thu 1/1/04 NA
1253 Punch 10 days Fri 1/2/04 Thu 1/15/04 NA 1252
1254 Submit punch list to Chef, Dir. F&B for comments 2 days Fri 1/16/04 Mon 1/19/04 NA 1253
1255 Punch list items corrected 10 days Tue 1/20/04 Mon 2/2/04 NA 1254
1256 Equipment commissioning complete 20 days Fri 1/2/04 Thu 1/29/04 NA 1252
1257 Area cleaned 5 days Fri 1/30/04 Thu 2/5/04 NA 1256
1258 Meeting Space 26 days Thu 1/1/04 Thu 2/5/04 NA
1259 Substantial completion 1 day Thu 1/1/04 Thu 1/1/04 NA
1260 Punch 10 days Fri 1/2/04 Thu 1/15/04 NA 1259
1261 Submit punch list to Chef, Dir. F&B for comments 2 days Fri 1/16/04 Mon 1/19/04 NA 1260
1262 Punch list items corrected 10 days Tue 1/20/04 Mon 2/2/04 NA 1261
1263 Equipment commissioning complete 20 days Fri 1/2/04 Thu 1/29/04 NA 1259
1264 Area cleaned 5 days Fri 1/30/04 Thu 2/5/04 NA 1263
1265 Lounge/Bar 26 days Thu 1/1/04 Thu 2/5/04 NA
1266 Substantial completion 1 day Thu 1/1/04 Thu 1/1/04 NA
1267 Punch 10 days Fri 1/2/04 Thu 1/15/04 NA 1266
1268 Submit punch list to Chef, Dir. F&B for comments 2 days Fri 1/16/04 Mon 1/19/04 NA 1267
1269 Punch list items corrected 10 days Tue 1/20/04 Mon 2/2/04 NA 1268
1270 Equipment commissioning complete 20 days Fri 1/2/04 Thu 1/29/04 NA 1266
1271 Area cleaned 5 days Fri 1/30/04 Thu 2/5/04 NA 1270

michaelchaffin.com Page 31
Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
1272 Retail 76 days Thu 1/1/04 Thu 4/15/04 NA
1273 Substantial completion 1 day Thu 1/1/04 Thu 1/1/04 NA
1274 Punch 30 days Fri 1/2/04 Thu 2/12/04 NA 1273
1275 Punch list items corrected 30 days Fri 2/13/04 Thu 3/25/04 NA 1274
1276 Area cleaned 15 days Fri 3/26/04 Thu 4/15/04 NA 1275
1277 Lobby 76 days Thu 1/1/04 Thu 4/15/04 NA
1278 Substantial completion 1 day Thu 1/1/04 Thu 1/1/04 NA
1279 Punch 30 days Fri 1/2/04 Thu 2/12/04 NA 1278
1280 Punch list items corrected 30 days Fri 2/13/04 Thu 3/25/04 NA 1279
1281 Area cleaned 15 days Fri 3/26/04 Thu 4/15/04 NA 1280
1282 Guestroom Punch 82 days Thu 1/1/04 Fri 4/23/04 NA
1283 7th Floor 76 days Thu 1/1/04 Thu 4/15/04 NA
1284 Substantial completion 1 day Thu 1/1/04 Thu 1/1/04 NA
1285 Punch 30 days Fri 1/2/04 Thu 2/12/04 NA 1284
1286 Punch list items corrected 30 days Fri 2/13/04 Thu 3/25/04 NA 1285
1287 Area cleaned 15 days Fri 3/26/04 Thu 4/15/04 NA 1286
1288 6th Floor 76 days Fri 1/2/04 Fri 4/16/04 NA
1289 Substantial completion 1 day Fri 1/2/04 Fri 1/2/04 NA 1284
1290 Punch 30 days Mon 1/5/04 Fri 2/13/04 NA 1289
1291 Punch list items corrected 30 days Mon 2/16/04 Fri 3/26/04 NA 1290
1292 Area cleaned 15 days Mon 3/29/04 Fri 4/16/04 NA 1291
1293 5th Floor 76 days Mon 1/5/04 Mon 4/19/04 NA
1294 Substantial completion 1 day Mon 1/5/04 Mon 1/5/04 NA 1289
1295 Punch 30 days Tue 1/6/04 Mon 2/16/04 NA 1294
1296 Punch list items corrected 30 days Tue 2/17/04 Mon 3/29/04 NA 1295
1297 Area cleaned 15 days Tue 3/30/04 Mon 4/19/04 NA 1296
1298 4th Floor 76 days Tue 1/6/04 Tue 4/20/04 NA
1299 Substantial completion 1 day Tue 1/6/04 Tue 1/6/04 NA 1294
1300 Punch 30 days Wed 1/7/04 Tue 2/17/04 NA 1299
1301 Punch list items corrected 30 days Wed 2/18/04 Tue 3/30/04 NA 1300
1302 Area cleaned 15 days Wed 3/31/04 Tue 4/20/04 NA 1301
1303 3rd Floor 76 days Wed 1/7/04 Wed 4/21/04 NA
1304 Substantial completion 1 day Wed 1/7/04 Wed 1/7/04 NA 1299
1305 Punch 30 days Thu 1/8/04 Wed 2/18/04 NA 1304
1306 Punch list items corrected 30 days Thu 2/19/04 Wed 3/31/04 NA 1305
1307 Area cleaned 15 days Thu 4/1/04 Wed 4/21/04 NA 1306
1308 2nd Floor 76 days Thu 1/8/04 Thu 4/22/04 NA
1309 Substantial completion 1 day Thu 1/8/04 Thu 1/8/04 NA 1304
1310 Punch 30 days Fri 1/9/04 Thu 2/19/04 NA 1309
1311 Punch list items corrected 30 days Fri 2/20/04 Thu 4/1/04 NA 1310
1312 Area cleaned 15 days Fri 4/2/04 Thu 4/22/04 NA 1311

michaelchaffin.com Page 32
Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
1313 1st Floor 76 days Fri 1/9/04 Fri 4/23/04 NA
1314 Substantial completion 1 day Fri 1/9/04 Fri 1/9/04 NA 1309
1315 Punch 30 days Mon 1/12/04 Fri 2/20/04 NA 1314
1316 Punch list items corrected 30 days Mon 2/23/04 Fri 4/2/04 NA 1315
1317 Area cleaned 15 days Mon 4/5/04 Fri 4/23/04 NA 1316
1318 Spa 76 days Thu 1/1/04 Thu 4/15/04 NA
1319 Substantial completion 1 day Thu 1/1/04 Thu 1/1/04 NA
1320 Punch 30 days Fri 1/2/04 Thu 2/12/04 NA 1319
1321 Punch list items corrected 30 days Fri 2/13/04 Thu 3/25/04 NA 1320
1322 Area cleaned 15 days Fri 3/26/04 Thu 4/15/04 NA 1321
1323 Building Exterior 76 days Thu 1/1/04 Thu 4/15/04 NA
1324 Substantial completion 1 day Thu 1/1/04 Thu 1/1/04 NA
1325 Punch 30 days Fri 1/2/04 Thu 2/12/04 NA 1324
1326 Punch list items corrected 30 days Fri 2/13/04 Thu 3/25/04 NA 1325
1327 Area cleaned 15 days Fri 3/26/04 Thu 4/15/04 NA 1326
1328 Landscaping 76 days Thu 1/1/04 Thu 4/15/04 NA
1329 Substantial completion 1 day Thu 1/1/04 Thu 1/1/04 NA
1330 Punch 30 days Fri 1/2/04 Thu 2/12/04 NA 1329
1331 Punch list items corrected 30 days Fri 2/13/04 Thu 3/25/04 NA 1330
1332 Area cleaned 15 days Fri 3/26/04 Thu 4/15/04 NA 1331
1333 Back-Of-The-House 76 days Thu 1/1/04 Thu 4/15/04 NA
1334 Substantial completion 1 day Thu 1/1/04 Thu 1/1/04 NA
1335 Punch 30 days Fri 1/2/04 Thu 2/12/04 NA 1334
1336 Punch list items corrected 30 days Fri 2/13/04 Thu 3/25/04 NA 1335
1337 Area cleaned 15 days Fri 3/26/04 Thu 4/15/04 NA 1336
1338 Uniform Room 36 days Thu 1/1/04 Thu 2/19/04 NA
1339 Substantial completion 1 day Thu 1/1/04 Thu 1/1/04 NA
1340 Punch 2 days Fri 1/2/04 Mon 1/5/04 NA 1339
1341 Punch list items corrected 10 days Tue 1/6/04 Mon 1/19/04 NA 1340
1342 Area cleaned 2 days Tue 1/20/04 Wed 1/21/04 NA 1341
1343 Procure uniform racks 30 days Fri 1/2/04 Thu 2/12/04 NA 1339
1344 Install Uniform racks 5 days Fri 2/13/04 Thu 2/19/04 NA 1343
1345 Administrative/Front Office 76 days Thu 1/1/04 Thu 4/15/04 NA
1346 Substantial completion 1 day Thu 1/1/04 Thu 1/1/04 NA
1347 Punch 30 days Fri 1/2/04 Thu 2/12/04 NA 1346
1348 Punch list items corrected 30 days Fri 2/13/04 Thu 3/25/04 NA 1347
1349 Area cleaned 15 days Fri 3/26/04 Thu 4/15/04 NA 1348
1350 F,F&E Installation 61 days Fri 2/6/04 Fri 4/30/04 NA
1351 Guestrooms 11 days Fri 4/16/04 Fri 4/30/04 NA
1352 7th floor 5 days Fri 4/16/04 Thu 4/22/04 NA 1287
1353 6th floor 5 days Mon 4/19/04 Fri 4/23/04 NA 1292

michaelchaffin.com Page 33
Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
1354 5th floor 5 days Tue 4/20/04 Mon 4/26/04 NA 1297
1355 4th floor 5 days Wed 4/21/04 Tue 4/27/04 NA 1302
1356 3rd floor 5 days Thu 4/22/04 Wed 4/28/04 NA 1307
1357 2nd floor 5 days Fri 4/23/04 Thu 4/29/04 NA 1312
1358 1st Floor 5 days Mon 4/26/04 Fri 4/30/04 NA 1317
1359 Spa 5 days Fri 4/16/04 Thu 4/22/04 NA
1360 Treatment Areas 5 days Fri 4/16/04 Thu 4/22/04 NA 1322
1361 Fitness Center 5 days Fri 4/16/04 Thu 4/22/04 NA 1322
1362 F&B 5 days Fri 2/6/04 Thu 2/12/04 NA
1363 Lounge/Bar 5 days Fri 2/6/04 Thu 2/12/04 NA 1271
1364 Meeting Space 5 days Fri 2/6/04 Thu 2/12/04 NA 1264
1365 Restaurant 5 days Fri 2/6/04 Thu 2/12/04 NA 1257
1366 Public Areas 5 days Fri 4/16/04 Thu 4/22/04 NA
1367 Lobby 5 days Fri 4/16/04 Thu 4/22/04 NA 1281
1368 Retail 5 days Fri 4/16/04 Thu 4/22/04 NA 1276
1369 Back-of-the-house 10 days Fri 4/16/04 Thu 4/29/04 NA
1370 Administrative Offices 5 days Fri 4/16/04 Thu 4/22/04 NA 1349
1371 Kitchen/Engineering/Housekeeping 10 days Fri 4/16/04 Thu 4/29/04 NA 1337
1372 Testing/Documentation 42 days Mon 1/12/04 Tue 3/9/04 NA
1373 All Areas Substantially Complete 1 day Mon 1/12/04 Mon 1/12/04 NA 1278,1273,1266,1259,1252,1245,134
1374 Verify proper operation of all Life Safety equipment/systems 10 days Tue 1/13/04 Mon 1/26/04 NA 1373
1375 TCO 1 day Tue 1/27/04 Tue 1/27/04 NA 1374
1376 CO 30 days Wed 1/28/04 Tue 3/9/04 NA 1375
1377 Obtain "As Built" plans 30 days Tue 1/13/04 Mon 2/23/04 NA 1373
1378 Obtain all warranties and equipment information 30 days Tue 1/13/04 Mon 2/23/04 NA 1373
1379 Environmental/Recycling 50 days Thu 1/1/04 Wed 3/10/04 NA
1380 Research Sources and Options 20 days Thu 1/1/04 Wed 1/28/04 NA
1381 Develop SOP's 30 days Thu 1/29/04 Wed 3/10/04 NA 1380
1382 Contract Maintenance and Service Agreements 70 days Thu 1/1/04 Wed 4/7/04 NA
1383 Rodent and Pest Control 70 days Thu 1/1/04 Wed 4/7/04 NA
1384 Develop RFP 30 days Thu 1/1/04 Wed 2/11/04 NA
1385 Receive Bids 30 days Thu 2/12/04 Wed 3/24/04 NA 1384
1386 Award Contract 10 days Thu 3/25/04 Wed 4/7/04 NA 1385
1387 Indoor Plants 70 days Thu 1/1/04 Wed 4/7/04 NA
1388 Develop RFP 30 days Thu 1/1/04 Wed 2/11/04 NA
1389 Receive Bids 30 days Thu 2/12/04 Wed 3/24/04 NA 1388
1390 Award Contract 10 days Thu 3/25/04 Wed 4/7/04 NA 1389
1391 Indoor Floral 70 days Thu 1/1/04 Wed 4/7/04 NA
1392 Develop RFP 30 days Thu 1/1/04 Wed 2/11/04 NA
1393 Receive Bids 30 days Thu 2/12/04 Wed 3/24/04 NA 1392
1394 Award Contract 10 days Thu 3/25/04 Wed 4/7/04 NA 1393

michaelchaffin.com Page 34
Memorable Solutions
Hotel Pre-Opening Template
ID Task Name Duration Start Finish Actual Finish Predecessors
1395 Landscape 70 days Thu 1/1/04 Wed 4/7/04 NA
1396 Develop RFP 30 days Thu 1/1/04 Wed 2/11/04 NA
1397 Receive Bids 30 days Thu 2/12/04 Wed 3/24/04 NA 1396
1398 Award Contract 10 days Thu 3/25/04 Wed 4/7/04 NA 1397
1399 Snow Removal 70 days Thu 1/1/04 Wed 4/7/04 NA
1400 Develop RFP 30 days Thu 1/1/04 Wed 2/11/04 NA
1401 Receive Bids 30 days Thu 2/12/04 Wed 3/24/04 NA 1400
1402 Award Contract 10 days Thu 3/25/04 Wed 4/7/04 NA 1401
1403 Mechanical 70 days Thu 1/1/04 Wed 4/7/04 NA
1404 Develop RFP 30 days Thu 1/1/04 Wed 2/11/04 NA
1405 Receive Bids 30 days Thu 2/12/04 Wed 3/24/04 NA 1404
1406 Award Contract 10 days Thu 3/25/04 Wed 4/7/04 NA 1405
1407 Life Safety 70 days Thu 1/1/04 Wed 4/7/04 NA
1408 Develop RFP 30 days Thu 1/1/04 Wed 2/11/04 NA
1409 Receive Bids 30 days Thu 2/12/04 Wed 3/24/04 NA 1408
1410 Award Contract 10 days Thu 3/25/04 Wed 4/7/04 NA 1409
1411 Secure Background Music 91 days Thu 1/1/04 Thu 5/6/04 NA
1412 Design Received 1 day Thu 1/1/04 Thu 1/1/04 NA
1413 Design approved 10 days Fri 1/2/04 Thu 1/15/04 NA 1412
1414 Receive Bids 30 days Fri 1/16/04 Thu 2/26/04 NA 1413
1415 Contract awarded 20 days Fri 2/27/04 Thu 3/25/04 NA 1414
1416 Service installed and tested 30 days Fri 3/26/04 Thu 5/6/04 NA 1415

michaelchaffin.com Page 35

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