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ITSM Organization Chart: Document Summary

This document provides an IT service management organization chart for XXX IT Services. It details the objectives of establishing an ITSM organization to ensure efficient IT services. The document scopes the ITSM structure and provides an organizational chart listing the various IT roles and responsibilities, including IT service heads, process owners, and support teams. Reporting lines are defined between the different IT management positions. The version history of the document is also included.

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madan1981
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639 views6 pages

ITSM Organization Chart: Document Summary

This document provides an IT service management organization chart for XXX IT Services. It details the objectives of establishing an ITSM organization to ensure efficient IT services. The document scopes the ITSM structure and provides an organizational chart listing the various IT roles and responsibilities, including IT service heads, process owners, and support teams. Reporting lines are defined between the different IT management positions. The version history of the document is also included.

Uploaded by

madan1981
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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ITSM Organization Chart

Document Summary:

Revision Number
Guideline ID

Effective Date

Owner

Approved By
Document Status

Document Label
2(6)

Version History:

Version PCR ID
Approval Date Type of Change Author Reviewed By
Number
1.0
2.0
3.0
4.0
4.1
4.2
4.3
3(6)

Contents

1.0 OBJECTIVE / INTRODUCTION..................................................................4

2.0 SCOPE.........................................................................................................4

3.0 IT ORGANIZATION STRUCTURE..............................................................4

4.0 ITSM Process Owners.................................................................................6


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1.0 Objective / Introduction


XXX IT Services has established an IT Service Management Organization. Objective of this
organization is to ensure IT services are able to provide efficient and seamless services to all
its users

2.0 Scope
The scope of the ensuing document is to detail the Information Technology Service
Management structure. This document shall be modified as and when there is a significant
change in the information technology landscape or in the organization structure.

3.0 IT Organization Structure


5(6)

Sl. Designation Designated Email Id Reporting


# Manager Manager

01 IT Services Head

02 • Service desk
• Technical
Support Group
• Server Team

03 Projects

04 Networks (Voice & Data)


Data center
Server

05 IT Manager for Pune &


Mumbai

06 Information Security

07 Enterprise Application

4.0 ITSM Process Owners


Sl. Designation Designated Manager Email Id Reporting
# Manager
6(6)

01 • IT Services Head
• Accounting & Budgeting Manager

02 • Services Manager
• Incident Manager

03 • Change Manager
• Configuration Manager
• Capacity Manager

04 • Service Excellence Manager


• Manager – Problem Management

05 • Location IT Manager for Pune,Gurgoan &


Mumbai

06 • Project Manager
• Information Security Manager
• Service Continuity & Availability Manager

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