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Working For Patients (1989) : White Paper

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José Leonardo Piscoya Arbañil

Médico Reumatólogo, Doctor en Medicina, Especialista en Auditoría Médica N° A-007, Calidad en Salud, Calidad en Educación y
Acreditación Universitaria, Emeritus Member American College of Rheumatology Nº 15143, Fellow American College of Physicians Nº
046247, Individual Member International Society for Quality in Health Care N° 1000149. Director del Diplomado de Auditoría Médica
Basada en la Evidencia de la Universidad Peruana de Ciencias Aplicadas - UPC

https://navigator.health.org.uk/content/working-patients-1989

Working for patients (1989)


1989 - Department of Health

The government published the

white paper

A document published by the government that sets out policy


proposals.Close
Working for patients in January 1989. The white paper proposed some of the
most significant reforms in the history of the NHS. The two main objectives of
the white paper were:

 to give patients better healthcare and greater choice


 to generate greater satisfaction and reward for those working in the NHS
who managed to successfully respond to local needs and preferences.

The government wants to raise the performance of all hospitals and GP


practices to that of the best. The main question it has addressed in its review of
the NHS has been how best to achieve that. It is convinced that it can be done
only by delegating responsibility as closely as possible to where healthcare is
delivered to the patient – predominately to the GP and the local hospitals …
The best run services are those in which local staff are given responsibility for
responding to local needs. (Working for patients 1989)

The white paper proposed seven key measures:

1. 1. Functions were to be delegated to a local level. 


2. 2. Hospitals would be allowed to apply for self-governing status as NHS
hospital trusts. Trusts would earn revenue from the services they provided
thereby giving them a greater incentive to attract patients. Trusts would also be
able to set the rates of pay for their own staff and borrow money to respond to
demand.
3. 3. Money would follow the patient across administrative boundaries, with
health authorities being able to obtain services from NHS hospitals outside their
area or from the private sector.
4. 4. An additional 100 consultant posts would be created over three years
(the posts were in addition to the planned 2% annual expansion in consultant
numbers).
5. 5. Large GP practices would be able to apply for their own budgets to
procure services directly from hospitals.
M. Barbieri N 0 182 - Lima 41, PERU Teléfono Celular movistar 51 1 999 920 948
Correo electrónico: [email protected].

Página 1 de 3
José Leonardo Piscoya Arbañil
Médico Reumatólogo, Doctor en Medicina, Especialista en Auditoría Médica N° A-007, Calidad en Salud, Calidad en Educación y
Acreditación Universitaria, Emeritus Member American College of Rheumatology Nº 15143, Fellow American College of Physicians Nº
046247, Individual Member International Society for Quality in Health Care N° 1000149. Director del Diplomado de Auditoría Médica
Basada en la Evidencia de la Universidad Peruana de Ciencias Aplicadas - UPC

6. 6. Regional, district and family practitioner management bodies would be


reduced in size and reformed into more businesslike organisations with
executive and non-executive directors.
7. 7. There would be more rigorous audits of service quality and value for
money.

The white paper was also positive about the role the private sector could play,
citing its

competitive tendering

Competitive tendering refers to the process whereby bids are invited


from interested parties to carry out specific packages of work. Close

exercise for

ancillary services

Ancillary services are provided in a healthcare setting but are not directly
involved in the provision of care, such as transporting patients or
cleaning. Close
as having been a success. The government suggested that there was scope for
wider use of competitive tendering beyond non-clinical services, and health
authorities were expected to consider private providers as part of their
purchasing role.

'The National Health Service at its best is without equal ... The National Health
Service will continue to be available to all regardless of income, and to be
financed mainly out of general taxation. But a major task now faces us: to bring
all parts of the National Health Service up to the very high standard of the best,
while maintaining the principles on which it was founded ... We aim to extend
patient choice, to delegate responsibility to where the services are provided and
to secure the best value for money. All the proposals in this white paper put the
needs of patients first.' (Margaret Thatcher in the foreword to Working for
patients 1989)

(Margaret Thatcher in the foreword to the 1989 white paper Working for
Patients)

Administrative structure
The government proposed the establishment of an NHS Policy Board that
would determine strategy, objectives and the finances of the NHS and would
also set objectives for the NHS Management Executive. The NHS Management
Executive would deal with operational matters and would be responsible for
managing family practitioner services (FPSs). Regional health authorities
(RHAs) and district health authorities (DHAs) were to continue but would be

M. Barbieri N 0 182 - Lima 41, PERU Teléfono Celular movistar 51 1 999 920 948
Correo electrónico: [email protected].

Página 2 de 3
José Leonardo Piscoya Arbañil
Médico Reumatólogo, Doctor en Medicina, Especialista en Auditoría Médica N° A-007, Calidad en Salud, Calidad en Educación y
Acreditación Universitaria, Emeritus Member American College of Rheumatology Nº 15143, Fellow American College of Physicians Nº
046247, Individual Member International Society for Quality in Health Care N° 1000149. Director del Diplomado de Auditoría Médica
Basada en la Evidencia de la Universidad Peruana de Ciencias Aplicadas - UPC

reduced in size and reformed into more businesslike organisations (ie they
would be smaller, with executive and non-executive directors, and no longer
contain members from interest groups, local authorities and so on). DHAs were
expected to delegate operational responsibilities to hospitals wherever possible.

Changes to the funding mechanisms


Prior to the Working for patients reforms, funding allocations to DHAs from
RHAs generally reflected historical patterns of service use and did not reflect
varying productivity, efficiency or performance. There was also no relationship
between the amount of money a DHA was allocated and the number of patients
its hospitals were treating, thereby offering limiting incentives for hospitals to
take on additional work or to improve productivity.

The government proposed that DHAs should have a duty to purchase the best
possible services. This might mean a DHA purchasing services from other DHA
hospitals or from the private sector rather than their own hospitals.

The white paper also set out plans for independent audit. The government
proposed to give the Audit Commission responsibility for the statutory external
audit of NHS organisations in England and Wales. Previously this had been
undertaken by health departments. The government was keen to encourage a
greater focus on value for money and felt that scrutiny from an external,
independent body would be more effective. Working for patients also introduced
the concepts of clinical audit in hospitals and in

primary care

Primary care consists of the healthcare delivered to patients when they


first develop a health problem – usually this will be by a GP or other
frontline health professional including nurses, health visitors, dentists,
opticians and pharmacists.Close
as an intrinsic part of management rather than as a professional ‘add-on’.
Money was made available to ease its introduction.

The provisions in the white paper were realised through the National Health
Service and Community Care Act 1990.

M. Barbieri N 0 182 - Lima 41, PERU Teléfono Celular movistar 51 1 999 920 948
Correo electrónico: [email protected].

Página 3 de 3

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