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HCI Lecture 3-Goals of HCI

The goals of human-computer interaction (HCI) are to produce usable, safe, and functional systems by understanding how people use technology. Developers must understand users, design suitable systems, and ensure efficient, effective, and safe interaction that prioritizes user needs, capabilities, and preferences. The goals of HCI include making systems easy to learn, effective to use, and enjoyable from the user's perspective. Key aspects of usability are effectiveness, efficiency, safety, utility, learnability, and memorability.

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484 views27 pages

HCI Lecture 3-Goals of HCI

The goals of human-computer interaction (HCI) are to produce usable, safe, and functional systems by understanding how people use technology. Developers must understand users, design suitable systems, and ensure efficient, effective, and safe interaction that prioritizes user needs, capabilities, and preferences. The goals of HCI include making systems easy to learn, effective to use, and enjoyable from the user's perspective. Key aspects of usability are effectiveness, efficiency, safety, utility, learnability, and memorability.

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The Awsomist
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CS-260 HUMAN COMPUTER

INTERACTION
LECTURE 3: Goals of HCI

Dr. Rabia Irfan


Components of HCI
In the previous lecture, we see that HCI consists of
three parts: Human, Computer & their Interaction

n Human: user can be single, group of


users working together (deal with task)
¨ Different users form different conceptions or mental
models about their interactions and have different
ways of learning and keeping knowledge. In addition,
cultural and national differences play a part.
Components of HCI…(Contd.)
n Computer: means any computer
technology, i.e. PC, mobile
¨ For example, if we were discussing the design of a
Website, then the Website itself would be referred to
as "the computer". Devices such as mobile phones
or VCRs can also be considered to be “computers”.

n Interaction: communication between user


and computer
¨ Indirect interaction: involves sensor, etc.
¨ Direct interaction: dialog with feedback, and control
performance of task.
The HCI Challenge

4
HCI is Not about
n Making the interface look pretty
n Only about desktop computers

5
HCI is about
n Understanding the users
n Understanding users tasks
n Understanding the surrounding
environment
n GUI requirements gathering and analysis
n Design prototype
n Evaluate the system

6
UI vs. HCI
n A user interface (UI) is the part of any machine
where the user expresses their intention for the
machine to carry out.
¨ E.g. If the machine is a chemical processing plant they are more
likely to call it a “control panel”, but it’s still a user interface

n HCI, how humans react to user interfaces that


programmers liked to create. Today people are
more likely to use the term “usability” or “user
experience”.

n A user experience (UX) designer would use their


knowledge of HCI to craft an appropriate ”user
interface” for their software product
7
Design- three ‘use’ words
Useful
¨ accomplish what is required, has element of
effectiveness: play music, cook dinner, format a
document
n Useable
¨ do it easily and naturally, without danger of
error, has element of efficiency etc.; easy to do
things, does the right things, user experience
n Used
¨ make people want to use it, engaging, fun, etc.
The goals of HCI
n The aim of HCI are to produce usable and safe
systems, as well as functional systems. In order
to fulfill that, developers must attempt to:
¨ Understand how people use technology
¨ Building suitable systems
¨ Achieve efficient, effective, and safe
interaction
¨ Put people first….
People needs, capabilities and preferences should
come first. People should not have to change the way
that they use a system. Instead, the system should be
designed to match their requirements
9
The goals…(Contd.)
n Ensuring that interactive products are easy
to learn, effective to user and enjoyable
from the user’s perspective
Perspective?
n People perceive the
same item in different
ways

n What do you see in the


Image ?
Usability Goals
n Effectiveness
n Efficiency
n Safety
n Utility
n Learnability
n Memorability
Effectiveness
n How good the system is at doing what it is
supposed to do
¨ iDrivesystem being effective since it would
perform all the tasks

n Is this system really effective?Think


again!!
¨ Main goal of HCI is to evaluate things from
the User’s perspective
Efficient
n The way system supports its users in
carrying out their tasks
¨ iDrive
Safety
n Protecting the user from dangerous
conditions and undesirable situation
¨ Which of the Cases we discussed earlier
you think was the most unsafe?
n Plane
Safety
ok
Utility
n System providing the right kind of
functionality so that the user can do what
they want
¨ E.g. Calculator can compute the right
calculation
Learnability
n How easy a system is to learn to user

n Was iDrive easy to Learn?

n Simple Device VCR


¨ Task 1: Learning to Play
¨ Task 2: Pre-Record Two Programs
Memorability
n How easy the system is to remember once
learnt
¨ Riding a bicycle
Today’s Revelation
“Don’t Make me THINK, is the
key to a usable product”
Revising Usability
A usable system is…
n easy to use
n easy to learn
n easy to remember how to use
n effective to use
n efficient to use
n safe to use
n enjoyable to use
21
Why is usability important?
A Good user-interface can…
n Earn a company billions
n Increase users loyalty
n Increase users trust
n Makes users happy

22
Why...(Contd.)
A Bad user-interface can…
n Be annoying, embarrassing, frustrating,
and even deadly.
n Increase mistakes in data entry and
system operation.
n Makes functions become completely
inaccessible.
n System failure because of user rejection.

23
Why HCI is Important in the Context of
WWW?
n Competition is very close (just another
link…)
n Comparison is easily possible (e.g. Online
shopping)
¨ Users who can’t find the product in the shop,
cannot buy it
¨ Users who are not able to fill in correctly the
order form are not going to buy

How long do you think users stay on a single


24
Why HCI…(Contd.)
Users often leave Web pages in 10–20
seconds, but pages with a clear value
proposition can hold people's attention for
much longer. To gain several minutes of
user attention, you must clearly
communicate your value proposition within
10 seconds.

25
Basic misconceptions
n If I (the developer) can use it, everyone
can use it
n If our non-technical staff can use it,
everyone can
n Good user interfaces are applied common
sense
n A system is usable if all style guidelines
are met
¨ If it looks good then it is highly usable
26
Thank You

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