Domino G-Series: Product Manual

Domino G-Series
Product Manual
G20i
THIS PAGE INTENTIONALLY LEFT BLANK
(2) EPT024619 Issue 4 April 2017

DOMINO G-SERIES PRINTER
PRODUCT MANUAL
This manual, Domino Part No. EPT024619, is for use in the operation and
maintenance of Domino G20i printers.
For basic instructions on how to operate the printer, refer to the Domino
G20i Operator’s Quick Reference Guide, Domino Part No. EPT024620.
Users of this printer are warned that it is essential to read, understand and
act according to the information given in Part 1 : Health and Safety. This
part of the manual also specifies a set of symbols which are used
elsewhere in the manual to convey special warnings or requirements. It is,
therefore, essential that users are also familiar with these symbols and act
accordingly.
All rights reserved. No part of this publication may be reproduced, stored
on a retrieval system, or transmitted in any form, or by any means,
electronic, mechanical, photocopying, recording or otherwise, without the
prior permission of Domino Printing Sciences plc.
Domino Printing Sciences plc has a policy of continuous product
improvement, the Company therefore reserves the right to modify the
specification contained in this manual without notice.
© Domino Printing Sciences plc 2017.
For technical support refer to www.DominoCaseCoding.com or contact
your local Domino Channel.
Domino UK Ltd.
Trafalgar Way
Bar Hill
Cambridge
CB23 8TU
United Kingdom
Tel: +44 (0) 1954 782551
EPT024619 Issue 4 April 2017 (3)

CONTENTS OF
EU DECLARATION OF CONFORMITY
No. Doc-0010632_R01
Manufacturers name: Domino UK Limited

Manufacturers address: Bar Hill, Cambridge CB23 8TU.
This declaration of conformity is issued under the sole responsibility of

the manufacturer.
Object of the declaration: Domino G20i Printer, from serial number

E2176J1P001N125
The object of the declaration described above is in conformity with the

relevant Union harmonisation legislation:
2014/53/EU : Radio Equipment Directive

2011/65/EU : RoHS Directive
EN 61000-6-2:2005 Electromagnetic compatibility (EMC) – Part 6-2: Generic

standards – Immunity for industrial environments
EN 61000-6-4:2007/A1:2011 Electromagnetic compatibility (EMC) – Part 6-4: Generic

standards – Emissions standard for industrial
environments
EN 60950-1:2006/A2:2013 Information technology equipment – safety – Part 1:

General requirements.
EN 300 328 V1.9.1 Electromagnetic compatibility and Radio spectrum

Matters (ERM); Wideband transmission systems; Data
transmission equipment operating in the 2,4 GHz ISM
band and using wide band modulation techniques

FCC Notice
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the Federal Communication
Commission (FCC) Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a
commercial environment.
This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communication. Operation of this
equipment in a residential area is likely to cause harmful interference, in
which case, the user will be required to correct the interference at his own
expense.
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of
the following measures:
• Re-orientate or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Any changes or modifications not expressly approved by the manufacturer
could void the user's authority to operate the equipment.

EMC Statement
This device may malfunction when operated in a location very close to a
wireless telecommunication device such as a mobile phone, Wi-Fi or
Bluetooth device.
Class A (Broadcasting and Communication Equipment
for Business)
Sellers and users should note that this equipment is an electromagnetic
device for business (class A), and this is for use outside of the house.
This device will not be able to provide services related to personal safety
due to possible radio interference.


CONTENTS
PART 1 HEALTH AND SAFETY
PART 2 DESCRIPTION
PART 3 OPERATION
PART 4 FAULT FINDING
PART 5 MAINTENANCE
PART 6 INSTALLATION

AMENDMENT RECORD
Amendment Date
All Parts at issue 1 June 2016

All Parts at issue 2 November 2016
All parts at Issue 3 December 2016
All Parts at issue 4 April 2017
(10) EPT024619 Issue 4 April 2017

PART 1 : HEALTH AND SAFETY
CONTENTS
Page
INTRODUCTION ................................................................................... 1-3
Basic Requirements ......................................................................... 1-3
Fire Risk ........................................................................................... 1-5
Spillages and Disposal ..................................................................... 1-5
G-SERIES SYMBOLS ........................................................................... 1-6
EPT024619 Issue 4 April 2017 1-1

HEALTH AND SAFETY
1-2 EPT024619 Issue 4 April 2017

HEALTH AND SAFETY
INTRODUCTION
Domino supplies Safety Data Sheets (SDS) giving specific safety
information with each of its inks. The following notes are for general
guidance only.
Basic Requirements
• Read the relevant Safety Data Sheet (SDS) before storing, handling,
transporting or using the ink cartridges.
• Disconnect the power before making any wiring connections.
• Ensure all cables are secured away from moving production line
components.
• Use only lint free wipes when cleaning the cartridge nozzles.
• Clean cartridge nozzles according to the enclosed recommendations.
• Protect the print heads from impact with proper adjustment and
alignment of side rails and product guides.
• Do not open any enclosed components of the printer or print heads.
They contain no user-serviceable parts.
• Wear suitable protective equipment when operating the G20i.
• The G20i is for indoor use only, do not operate the printer outdoors, or
in an environment outside of the specified operating range.

HEALTH AND SAFETY
When used correctly, printing inks do not cause problems. However,

everybody using them should be familiar with the appropriate safety
standards and be aware of the precautions that should be taken. The
following are basic requirements:
• Proper standards of industrial practice relating to cleanliness and
tidiness must be maintained.
• Inks cartridges must be stored and handled with care.
• Smoking or the use of naked flames (or other sources of ignition) in the
vicinity of any inks or solvents is highly dangerous and therefore strictly
inadvisable.
• All who come into contact with inks must be properly instructed in their
use.
Directions for safe working practices vary according to the environment.
The following are broad principles so that necessary precautions may be
taken:
• Contact with the mouth must be avoided. Therefore eating, drinking or
smoking, or any personal habits or actions which may transfer ink to
the mouth, must be avoided.
• Contact with the eyes must be avoided. If ink does get into the eyes,
first aid treatment is to flood the affected eye for 15 minutes with saline
solution, (or clean water if saline solution is not available), taking care
not to allow the water to run into an unaffected eye. Medical aid must
be obtained immediately. Eyewash is available from Domino (Pt.No.
99200).
• Certain G-Series inks contain solvents which may injure the skin. Good
working practice must always be employed and risk assessments
carried out. Safety Data Sheets are available that give advice on
personal protective equipment. Most gloves only offer limited and
short term exposure protection and must be changed after any
splashing and on a frequent basis.
• Any used cleaning materials, e.g. rags, paper wipes, are a potential fire
hazard. They must be collected for safe disposal after use.
• After exposure to ink, all possible traces must be washed off as soon
as possible at the nearest washing facility.

HEALTH AND SAFETY
Fire Risk
For an electrical fire, do not use water. If water must be used, such as in the
case of a Nitro-cellulose ink fire (see below) the power MUST BE REMOVED
first.
Fire risk is a most important consideration where printing inks are stored
and used. The degree of fire hazard will vary considerably from one type of
ink or wash to another.
Water-based inks will not burn, although inks based on water-alcohol
mixtures may burn if there is sufficient alcohol present. Prolonged exposure
of water-based systems to high temperatures may evaporate the water to
give a flammable residue.
Solvent-based inks offer a greater degree of hazard depending on the
particular solvent or solvent combination. When there is a particular hazard
the appropriate information is given on the SDS.
If there is a fire, there is a likelihood that dangerous fumes will arise from
printing inks. For this reason ink must be stored where it can be reached
quickly by the fire fighting service, and where it will not spread beyond the
store.
Spillages and Disposal

WARNING: Some dried inks are highly flammable. Clean up
all ink spillages immediately. Do not allow the ink
to dry or allow any build-up of dried ink spills.
Spillages must be cleaned up as soon as possible with the appropriate
solvent materials and with regard to the safety of personnel. Care must be
taken to prevent spillages or residue from cleaning up entering drains or
sewage systems.
Inks and associated fluids are materials which conduct electricity.
Therefore, power to the printer must be switched off while spillages inside
the printer cabinet are being cleaned up.
Printing inks and associated fluids must not be treated as ordinary waste.
They must be disposed of using approved methods according to local
regulations.

HEALTH AND SAFETY
G-SERIES SYMBOLS
The following symbols are used in this manual. Where they appear next to a
procedure or instruction, they have the significance and importance of
written warnings and cautions.
Eye protection must be worn.
Protective clothing must be worn. Use adequate protective gloves. Consult

the relevant Safety Data Sheet (SDS).
The equipment must be switched off and power removed.
Only trained personnel should carry out this procedure.
Beware of Electrostatic Discharge (ESD). Electrostatic precautions must be

used.
• Switch off machine first
• Wear a wristband connected to the ESD connector provided
• Avoid wearing clothing which can build up electrostatic voltages
• Use ESD protective bags to transport PCBs
• Only place PCBs on a mat made from a material which will dissipate
electrostatic voltages and which is connected to ground.

PART 2 : DESCRIPTION
CONTENTS
Page
INTRODUCTION ................................................................................... 2-3
General ............................................................................................. 2-3
PRINTER DESCRIPTION ...................................................................... 2-4
Android Device Requirements ......................................................... 2-4
PC Requirements ............................................................................. 2-4
Printer Specification ......................................................................... 2-5
Printer Connections ......................................................................... 2-6
Printer Status Lights ......................................................................... 2-7
PRINTER CONTROL ............................................................................ 2-8
Wireless USB Keyboard Interface .................................................... 2-9
Main Menu ................................................................................... 2-9
Message Menu............................................................................. 2-10
Operation Menu ........................................................................... 2-11
Settings Menu .............................................................................. 2-12
PC Interface ..................................................................................... 2-14
Printer Control Screen ................................................................. 2-14
Designing Screen ......................................................................... 2-17
Tool Menu .................................................................................... 2-19
Android Device Interface .................................................................. 2-20

DESCRIPTION

DESCRIPTION
INTRODUCTION
General
This manual provides:
• A basic introduction to the G20i.
• Details of the menu structure.
• Instruction for message creation.
• Preventative maintenance procedures.
• Fault finding and diagnosis.
• Details on updating software, transforming messages, logos and fonts.
• Installation instructions.
Domino G20i Thermal Ink Jet Printer

DESCRIPTION
PRINTER DESCRIPTION
The G20i is a compact thermal ink jet printer, intended for printing data on
user supplied products on manufacturing production lines.
The G20i uses a Domino BK640 ink cartridge as the print engine.
The G20i can be controlled with a wireless USB keyboard, an Android
device via Bluetooth or a PC connected via USB.
Android Device Requirements

Minimum Android device requirements:
Operating System: Android version 4.0 and up.

Connectivity: Bluetooth
PC Requirements
Minimum PC requirements:
CPU: Core 2 Duo 2x2.0 GHz

Ram: 2GB
Hard Drive Space: 50MB
Operating System: Windows 7, Windows 8, Windows 10 (32, 64 bits),
(Microsoft .NET Framework 4)

DESCRIPTION
Printer Specification
Display: LCD 2.8" automatic rotation
Dimensions: Length:107.5mm (4.23")
Width: 74.5mm (2.93")
Depth: 83mm (3.27")
Weight: 450g
Power Supply: Input: 100V - 240V AC, 50/60Hz, 1.4A
Output: 12V, 5.0A, 60W
Maximum Power 48W
Consumption:
Maximum Printing 600 X 600 DPI (When using a PC to control
Resolution: the G20i)
300 X 300 DPI (When using an Android

device or wireless USB keyboard to control
the G20i)
Print Speed: 76m/min at 300 x 300 dpi
Print Density: 5 levels
User Interface: PC, Wireless USB Keyboard or Android
device via Bluetooth
Message Memory: Up to 100 messages
Ink Solution: Aqueous and Solvent
Menu Language: Multiple / selectable
Printable Characters: Windows true fonts with PC connection
Maximum Number of 6
Lines:
Maximum Character Maximum 12.7mm (0.5")
Height:
Throw Distance: Up to 6mm (0.23")
Printable Data Types: Alphanumeric Text, Symbols, Logos, Date/
Time, Expiry Date, Counters, Shift Codes
and Barcodes.
Temperature Range: +5°C to +50°C
(+41°F to +122°F)
Humidity Range: 10% to 90% non-condensing

DESCRIPTION
Printer Connections
A B C D E
Printer Connections
A 12V DC power supply input.

B Serial connection for an external product sensor, shaft encoder,
alarm beacon, etc.
C USB-B port for PC connection.
D USB flash port for updating firmware, fonts and logos.
E USB port for the wireless USB keyboard receiver.

DESCRIPTION
Printer Status Lights
Printer Status Lights
A Sensor LED
Activated when the printer receives a signal from a product
sensor.
Red light = Internal Product Sensor

Green light = External Product Sensor
B Alarm LED
Activated when an error occurs.
C Bluetooth LED
Activated when a Bluetooth device is connected to the printer.
D Print LED
Activated during message printing.

DESCRIPTION
PRINTER CONTROL
The G20i can be controlled using 3 different user interface types:
LCD Screen
Wireless USB 2.0 Keyboard and LCD Screen,

as described on page 2-9.
PC with the Domino G20i PC application installed,

Android device with the Domino G20i application installed,


DESCRIPTION
Wireless USB Keyboard Interface

Main Menu
When starting the printer, the following Main menu screen is displayed on
the G20i’s LCD screen.
Main menu
Message menu,
Message see page 2-10.
Operation menu,
Operation see page 2-11.
Settings Settings menu,

see page 2-12.
Main Menu Screen
The table below defines the function of the wireless USB keyboard buttons.
The Wireless USB keyboard is used to navigate menus and input data on
the G20i’s LCD screen.
Enter Confirm, save or apply a setting.

ESC Go to the previous screen.
/ Move the cursor left or right.
/ Move the cursor up or down.
Tab Hold the Tab button to move the cursor faster.
Home/End Move the cursor to Home or End.
Shift Hold the Shift button to input upper-case characters.
Insert Press the Insert button during message creation to
insert a Symbol, Logo, Counter, Date, Time, String, or
Barcode into the message design.
Backspace Delete a message field from the right.

DESCRIPTION
Message Menu
The Message menu contains the following items:
Create New Create a new message.

Open Open an existing message to print, edit or delete.
Information Display the current printer settings:
• Ink Level
• Speed
• Density
• Resolution
• Delay Before (The distance between a product
sensor triggering a print, and the message being
printed.)
• Delay After (The distance between printed
messages.)
• Print Mode
• Repeat
• Minimum (The minimum number of prints that can
be made with the current ink level and settings.)
2-10 EPT024619 Issue 4 April 2017

DESCRIPTION
Operation Menu
The Operation menu contains the following items:
Start / Stop Start or Stop printing.

Purge Purge the print head to clear blocked nozzles.
Connect PC / Connect or Disconnect the G20i to a PC.
Disconnect PC
EPT024619 Issue 4 April 2017 2-11

DESCRIPTION
Settings Menu
The Settings menu contains the following items:
Speed Setup an encoder to measure the production line

speed.
Or, enter a manual value for the production line speed.
Resolution Set the print resolution.
Density Set the print density.
Delay Set the distance between when the print trigger is
activated and when a message will be printed.
And, set the distance between printed messages.
Cartridge Manually enter the quantity of ink in the ink cartridge,
and display the ink type.
Update Logo Update a logo or image from a USB stick to the
printer’s internal memory.
String Create and update strings of text which can be inserted
into messages.
Purge Purge the print head at regular intervals to prevent print
head nozzles from blocking during periods of inactivity.
Print Side Select which row of nozzles will be used for printing, or
automatically switch nozzle rows.
Sensor Select whether the internal, or an external product
sensor is used to trigger message printing.
Directions Set the print direction.
Print Mode Set the print mode / trigger.
Unit Select the unit of measurement.
(mm or inch)
Bluetooth Enable, disable and setup the Bluetooth connection to
control the G20i from an Android device.
Update Font Update the font type.
Rollover Enable or disable a different time value depending on
the production shift schedule.
(The default time value is 00:00)
System clock Set the time and date for the system clock.
Rotate Select screen modes.
(Auto rotate or Lock rotate)
2-12 EPT024619 Issue 4 April 2017

DESCRIPTION
Password Set password protection to prevent unauthorized

access to printer settings.
Default Reset the G20i to factory default settings.
Language Select the interface language.
IO signals Enable or Disable an optional remote start / stop
button.
Custom string Update and view custom text strings.
Coder name View and edit the printer name.
RS485 Enable, disable and configure RS485 network settings.
LCD Adjust the LCD backlight time out function.
BackLight
Reset Reset counters in messages to their reset value.
About Display the current printer software version and update
the printer software.
EPT024619 Issue 4 April 2017 2-13

DESCRIPTION
PC Interface
To connect the G20i to a PC, see “PC Connection and Software
Installation” on page 6-16.
Printer Control Screen
When starting the Domino G20i PC application, the following Printer
Control screen is displayed.
Domino G20i PC Software
The Printer Control screen contains the following items:
Sub Menu Setting Name Explanation
Task Bar Printer Control Click on Printer Control, to return to

the Printer Control menu from other
menus.
Designing Create and edit message templates,
see page 2-17.
Tool Tools to purge the print head, monitor
the event log, calculate ink cost and
convert logos, see page 2-19.
About us View the software version and view
contact details for Domino Printing
Sciences plc.
2-14 EPT024619 Issue 4 April 2017

DESCRIPTION
Print Head Switch nozzle Manually select which nozzle side will
• Odd be used for printing.
• Even
Switch nozzle Automatically switch nozzle sides
• Auto between prints.
• Times
Purge Purge the print head at regular
• Status intervals to prevent print head nozzles
from blocking.
• Time
Encoder The Encoder setting is used to enable
• Encoder or disable a shaft encoder.
• Speed The Speed setting is used to manually

• Max set the print speed if a shaft encoder
speed is not in use.
Max speed, displays the maximum

achievable printing speed with the
printers current settings.
Printer Unit Select the measurement unit.
Direction Select the print direction.
Density Select the required print density.
Resolution DPI Select the required print resolution.
Rotate View Print the message upside down.
Printing Mode Configure the print trigger settings.
EPT024619 Issue 4 April 2017 2-15

DESCRIPTION
Printing Status Power On/Off Displays whether the printer is

powered On or Off.
Speed m/min Displays the current print speed.
Page Displays the number of messages
printed, compared to the number of
messages still to print.
Start page Select which page to start printing
from.
End page Select which page to end printing on.
Ink level Displays the quantity of ink in the ink
cartridge.
Printer Print Select Print to start printing.
Controller
Pause Select Pause to pause printing.
Stop Select Stop to stop printing.
No repeat data Tick the No repeat data tick box to
stop message data being repeated.
2-16 EPT024619 Issue 4 April 2017

DESCRIPTION
Designing Screen
The Designing screen contains the following items:
New Template Create a new message template.
Edit Template Edit an existing message template.
Open Open a saved message template on the PC.
Save Save the message template on the PC.
Export to .tiff Export the message template as a .tiff file.

files
Delete Delete the selected object.
Cut Cut the selected object.
Copy Copy the selected object.
EPT024619 Issue 4 April 2017 2-17

DESCRIPTION
Paste Paste an object.
Select Tool Select and edit individual objects in the message

template.
Hand Pan Move the designing area to the left or right.
Shapes Insert Lines, Rectangles, Squares, Circles and Ovals

into the message template design.
Static Text Insert static text and barcodes into the message
template design.
Serial Number Insert a serial number or counter into the message

template design.
Shift Code Insert a shift code into the message template design.
Image Insert an image or logo into the message template

design.
2-18 EPT024619 Issue 4 April 2017

DESCRIPTION
Tool Menu
The Tool menu contains the following items:
Purge Purge the print head, to clear blocked nozzles.
Ink Cost Calculate the ink cost.
Event Log View the printer’s event log.
Convert Logo Convert a logo to a format which is compatible with the

G20i.
EPT024619 Issue 4 April 2017 2-19

DESCRIPTION
Android Device Interface

To connect the G20i to an Android device, see “Android Device
Connection” on page 6-20.
When starting the Domino Printer G20i Android application, the following
items will be displayed:
start print Start printing.
stop print Stop printing.
messages Open, edit, design, and save messages.
2-20 EPT024619 Issue 4 April 2017

DESCRIPTION
printer settings View and change printer settings:

• density
• resolution
• print direction
• print mode
• roll over hour
• print speed
• print delay
• print side
• sensor
• purge
• cartridge
• system clock
• unit
• rotate
• coder name
printers View and select printers with active Bluetooth
connections.
logo View the following items:

• Generate barcodes
• Create text logos
• Update logos
purge Purge the print head, to clear blocked nozzles.
EPT024619 Issue 4 April 2017 2-21

DESCRIPTION
status View the following printer status items:

• Printed pages
• Speed
• Density
• Resolution
• Delay before
• Delay after
• Ink level
• Print side mode
• Side on cartridge
• Print mode
• Repeat times
• Repeat delay
• Continuous delay
• Auto change after
• Printer name
• Firmware
settings View the following items:
• Language
• quick guide
• about
our store Go to the online store.
contact us Contact the Domino technical support team.
2-22 EPT024619 Issue 4 April 2017

PART 3 : OPERATION
CONTENTS
Page
START UP ............................................................................................. 3-5
Using the Wireless USB Keyboard .................................................. 3-5
Using a PC ....................................................................................... 3-6
Using an Android Device ................................................................. 3-8
SHUT DOWN ........................................................................................ 3-10
Using a PC ....................................................................................... 3-11
START PRINTING ................................................................................. 3-13
Using a PC ....................................................................................... 3-13
STOP PRINTING ................................................................................... 3-14
Using a PC ....................................................................................... 3-14
LOADING AND PRINTING A MESSAGE .............................................. 3-15
Using a PC ....................................................................................... 3-16
CREATING A MESSAGE ....................................................................... 3-18
Creating a Message Using the Wireless USB Keyboard ................. 3-18
Barcode........................................................................................ 3-19
Dynamic Barcode......................................................................... 3-20
Symbol ......................................................................................... 3-21
Logo ............................................................................................. 3-22
Single Counter.............................................................................. 3-23
Box/Lot Counter........................................................................... 3-24
Date .............................................................................................. 3-26
Expiry Date ................................................................................... 3-27
Time.............................................................................................. 3-28
String ............................................................................................ 3-29
Custom String (Chinese and Special Character Text).................. 3-30

OPERATION
Shift Code.................................................................................... 3-31

Creating a Message Using a PC ..................................................... 3-32
Static Text ................................................................................... 3-33
Barcode ....................................................................................... 3-34
Dynamic Barcode ........................................................................ 3-37
Shapes......................................................................................... 3-39
Image........................................................................................... 3-40
Serial Number.............................................................................. 3-41
Date / Time .................................................................................. 3-43
Expiry Date .................................................................................. 3-44
Shift Code.................................................................................... 3-45
Creating a Message Using an Android Device ................................ 3-46
Static Text ................................................................................... 3-46
Texting Logo (Chinese and Special Character Text) ................... 3-47
Barcode ....................................................................................... 3-48
Dynamic Barcode ........................................................................ 3-49
Time ............................................................................................. 3-51
Date ............................................................................................. 3-52
Expiry Date .................................................................................. 3-53
Single Counter ............................................................................. 3-54
Box/Lot Counter .......................................................................... 3-55
Shift Code.................................................................................... 3-56
Logo............................................................................................. 3-57
OPENING AND EDITING A MESSAGE ................................................ 3-58
Using a PC ...................................................................................... 3-59
EDITING A MESSAGE FIELD ............................................................... 3-61
Using a PC ...................................................................................... 3-61
DELETING A MESSAGE FIELD ............................................................ 3-62
Using a PC ...................................................................................... 3-62
COPYING A MESSAGE FIELD ............................................................. 3-63
Using a PC ...................................................................................... 3-63

OPERATION

SAVING A MESSAGE ........................................................................... 3-64
Using a PC ....................................................................................... 3-64
DELETING A MESSAGE ....................................................................... 3-65
Using a PC ....................................................................................... 3-65
UPDATING LOGOS ............................................................................... 3-66
Using the Wireless USB Keyboard and PC ..................................... 3-66
Convert Logo ............................................................................... 3-66
Update Logos............................................................................... 3-68
UPDATE AND CREATE STRINGS ......................................................... 3-70
UPDATE AND CREATE CUSTOM STRINGS ........................................ 3-71
UPDATE FONTS ................................................................................... 3-73

OPERATION

OPERATION
START UP
Using the Wireless USB Keyboard
WARNING: Eye protection must be worn.
To start up the G20i using the wireless USB keyboard:
(1) Insert the USB keyboard receiver into the USB keyboard slot on the
G20i.
(2) Turn the keyboard on, using the on/off switch on the back of the
keyboard.
(3) Insert an ink cartridge into the G20i. See “Ink Cartridge Installation”
on page 6-14.

OPERATION
Using a PC
To start up the G20i using a PC:
(1) Connect the PC to the G20i’s USB PC socket using a USB A-B cable.
(2) Turn the PC on.

(3) Insert the USB keyboard receiver into the USB keyboard slot on the
G20i.
(4) Turn the keyboard on using the On/Off switch on the back of the
keyboard.

OPERATION
on page 6-14.
(6) From the printer’s main menu, highlight Operation.
(7) Press the Enter button.
(8) Highlight Connect PC.
(10) On the PC, open the Domino G20i software.

OPERATION
Using an Android Device

To start up the printer using an Android device:
(1) Insert the USB keyboard receiver into the USB keyboard slot on
the G20i.
(2) Turn the keyboard on using the On/Off switch on the back of the
keyboard.
on page 6-14
(4) From the printer’s main menu, highlight Settings.
(6) Highlight Bluetooth.
(8) Ensure that Active is set to Enable.
(9) On the Android device, turn on Bluetooth.
(10) Open the Domino Printer G20i application on the Android device.
(11) Select Printers.
(12) Select Search to find the G20i.
(13) When the G20i is found, it’s name will appear in the Printers list.
(14) Select the G20i’s name.

OPERATION
(15) Select Connect.

OPERATION
SHUT DOWN
CAUTION: To prevent the ink cartridge from drying out it must
be properly stored. See “Ink Cartridge Storage” on
page 5-3
To shut down the printer using the wireless USB keyboard:
(3) Press the Enter button to select Stop.
(4) Turn the keyboard off using the on/off switch on the back of the
keyboard.
(5) Remove the ink cartridge and replace the ink cartridge cap. See “Ink
Cartridge Storage” on page 5-3.
3-10 EPT024619 Issue 4 April 2017

OPERATION
Using a PC
page 5-3
To shut down the printer using a PC:
(1) Open the Domino G20i software.
(2) Open the Printer Control menu.
(3) Click on the Stop icon to stop printing.
Cartridge Storage” on page 5-3
EPT024619 Issue 4 April 2017 3-11

OPERATION

page 5-3
To shut down the printer using an Android device:
(1) Open the G20i application on the Android device.
(2) Select Stop Print.
Cartridge Storage” on page 5-3
3-12 EPT024619 Issue 4 April 2017

OPERATION
START PRINTING
To start printing using the wireless USB keyboard:
(3) Press the Enter button to select Start.
Using a PC
To start printing using the PC:
(1) On the PC, open the Domino G20i software.
(3) Click on the Print icon to start printing.

To start printing using an Android device:
(2) Select Start Print.
EPT024619 Issue 4 April 2017 3-13

OPERATION
STOP PRINTING
To stop printing using the wireless USB keyboard:
(3) Press the Enter button to select Stop.
Using a PC
To stop printing using a PC:
(3) Click on the Stop icon to stop printing.

To stop printing using an Android device:
(2) Select Stop Print to stop printing.
3-14 EPT024619 Issue 4 April 2017

OPERATION
LOADING AND PRINTING A MESSAGE

To load and print a message using the wireless USB keyboard:
(1) From the main menu, highlight Message.
(3) Move the cursor to highlight Open.
(5) Highlight the message to be printed.
(7) Move the cursor to highlight Use.
(9) Move the cursor to highlight Operation.
(11) Move the cursor to highlight Start.
EPT024619 Issue 4 April 2017 3-15

OPERATION
Using a PC
Note: When using a PC, messages will be saved locally on the PC’s
hard drive. If the G20i is disconnected from the PC, the
message will no longer be available to the G20i for printing.
To load and print a message using a PC:
(2) Open the Designing menu.
(3) Click on the Open icon.
(4) Navigate to the location of the saved message file and select it.
(5) Click on Open.
(6) A window will open to inform you if the message has been
successfully opened, click OK to continue.
(8) Click on the Print icon to begin printing the message.
3-16 EPT024619 Issue 4 April 2017

OPERATION

Note: When using an Android device, only recent messages created
on the Android device are available for message selection.
To load and print a message using an Android device:
(1) Open the G20i Application on the Android device.
(2) Select Messages.
(3) Select a message from the Messages recent list.
(4) Select send.
EPT024619 Issue 4 April 2017 3-17

OPERATION
CREATING A MESSAGE
Creating a Message Using the Wireless USB
Keyboard
Note: To insert Chinese or other special characters into the message,
a custom string must be used. See “Custom String (Chinese
and Special Character Text)” on page 3-30.
To create a message using the wireless USB keyboard:
(1) From the printer’s main menu, move the cursor to highlight Message.
(3) Move the cursor to highlight Create new.
(5) Highlight Normal font or Uppercase font.
(7) Highlight the required font size and number of lines.
Font Size Lines
12.7 mm (0.50") 1
5.92 mm (0.23") 2
3.83 mm (0.17") 3
2.54 mm (0.10") 4
1.69mm (0.07") 6

(9) The keyboard can now be used to enter static text. Or, press the
Insert button to enter other types of data into the message design.
3-18 EPT024619 Issue 4 April 2017

OPERATION
Barcode
To ensure consistent barcode quality is maintained, a shaft encoder should
be used to measure the production line speed. See “Shaft Encoder
To insert a barcode into the message design:
(1) Whilst creating a new message, place the cursor where the barcode
is required.
Note: If printing multiple lines of text, position the cursor on the
bottom line. This ensures that the barcode will be fully printed.
(2) Press the Insert button on the keyboard.
(3) Move the cursor to highlight Barcode.
(4) Press the Enter button
(5) Move the cursor to highlight Static.
(7) Input the required settings:
Setting Name Explanation

Type Select the barcode type:
• CODE 39
• CODE 2/5
• CODE 128
• CODE 93
• UPC-A
• EAN
• CODABAR
• CODE 11
Width Select the barcode width.
Range: 1 - 4
Height Select the barcode height.
Range: 1 - 3
Text Enable or Disable human readable text.
Value Enter the barcode data.
EPT024619 Issue 4 April 2017 3-19

OPERATION
Dynamic Barcode
A dynamic barcode contains a counter in the barcode value.
To insert a dynamic barcode into the message design:
(1) Whilst creating a new message, place the cursor where the dynamic
barcode is required.
(3) Move the cursor to highlight Barcode.
(5) Move the cursor to highlight Dynamic.
Type Select the barcode type:

• CODE 39
• CODE 2/5
• CODE 128
• CODE 93
• UPC-A
• EAN
• CODABAR
• CODE 11
Range: 1 - 4
Range: 1 - 4
Text Enable or Disable human readable text.
Prefix Add text which will appear at the beginning of the
dynamic barcode value.
Counter Enter values for the counter which will be used in the
barcode.
Suffix Enter static text which will appear after the counter
in the barcode.
3-20 EPT024619 Issue 4 April 2017

OPERATION
Symbol
The symbols shown in the table below can be added to the message as
static text using the keyboard:
! “ # $ % ‘ ( ) * + , - . / : ; <
= > ? @ [ \ ] ^ _ ` { | } ~
Additional symbols, shown in the table below, can be added to the

message by inserting a symbol:
€ , ƒ „ … † ‡ ^ ‰ < ‘ ’ “ ” • - —
~ ™ > ¡ ? £ ¤ ¥ ¦ § ¨ © ª « ¬ ® ¯
° ± ² ³ ´ μ ¶ · ¸ ¹ º » ¼ ½ ¾ ¿ ×
Ø Þ ÷ ø þ á é í ó ú ü ñ à À Á ã Ã
ç Ç É ê Ê Í Ó Ú Ü ä å æ ë ü ß ÿ Ä
Å Æ Ë Ö â è î ï ô œ ù û Â È Ĩ Ï Ô
Œ Ù Û Ÿ « »
To insert a symbol into the message design:

(1) Whilst creating a new message, place the cursor where the symbol
should appear.
(3) Move the cursor to highlight Symbol.
(5) Move the cursor to highlight the required symbol.
EPT024619 Issue 4 April 2017 3-21

OPERATION
Logo
Up to 4 logos can be saved in the printer’s internal memory and made
available to insert in a message design.
To update the 4 saved logos: See “Updating Logos” on page 3-66.
To insert a logo into the message design:
(1) Whilst creating a new message, place the cursor where the logo
should appear.
bottom line. This ensures that the logo will be fully printed.
(3) Move the cursor to highlight Logo.
(5) Move the cursor to highlight the desired logo.
3-22 EPT024619 Issue 4 April 2017

OPERATION
Single Counter
Up to 6 different counters can be inserted into one message.
In the event of a power failure, when power is restored the counter will
restart from the point of shutdown.
To insert a single counter into the message design:
(1) Whilst creating a new message, place the cursor where the counter
should appear.
(3) Move the cursor to highlight Counter.
(5) Move the cursor to highlight Single.
(7) The following counter settings can now be defined:
Notes: (1) Use the arrow keys to move the cursor to the desired setting,
and enter a new value.
(2) Press the Enter button after each setting has been changed to
apply the new value.
Start Enter the starting value of the counter.

Current The current value of the counter.
Reset Enter the reset value for the counter. When the
counter reaches this value it will return to the start
value.
The maximum reset value is: 2,000,000,000.
Step Enter the number of steps the counter should count
in.
For example, if the Step value is set to 5, the counter
will count in the sequence:
5, 10, 15, 20, etc.
The maximum step value is: 250.
Up/Down Select the counting direction, either Up or Down.
Fill Zero Add leading zeros to the start of the counter.
(8) Highlight Add counter here.

EPT024619 Issue 4 April 2017 3-23

OPERATION
Box/Lot Counter
A box/lot counter is a dual counter which can be used to print box and lot
numbers.
In the event of a power failure, the box/lot counter will continue counting
from the same value when power is restored.
To insert a box/lot counter into the message design:
(1) Whilst creating a new message, place the cursor where the box/lot
counter should appear.
(5) Move the cursor to highlight Box/Lot.
(7) Move the cursor to highlight Counter1.
(9) The following settings for the first half of the Box/Lot counter can now
be defined:
Notes: (1) Use the arrow keys to move the cursor to the desired setting
and enter a new value.
(2) Press the Enter button after each setting has been changed to
apply the new value.
Start Enter the starting value of the counter.

Current The current value of the counter.
Reset Enter the reset value for the counter. When the
counter reaches this value it will return to the start
value.
The maximum reset value is: 2,000,000,000.
Step Enter the number of steps the counter should
count in.
For example, if the Step value is set to 5, the
counter will count in the sequence:
5, 10, 15, 20, etc.
The maximum step value is: 250.
Up/Down Select the counting direction, either Up or Down.
Fill Zero Add leading zeros to the start of the counter.
3-24 EPT024619 Issue 4 April 2017

OPERATION

(15) Move the cursor to highlight Box/Lot.
(17) Move the cursor to highlight Counter2.
(19) The settings for the second half of the Box/Lot counter can now be
defined.
EPT024619 Issue 4 April 2017 3-25

OPERATION
Date
Note: The printer’s system clock must be set up to print an accurate
date value. See “Set The System Clock” on page 6-33.
To insert today’s date into the message design:
(1) Whilst creating a new message, place the cursor where the date
should appear.
(3) Move the cursor to highlight Date.
(5) Input the required date format into the Format text box:
Date Format Explanation
d or D The day of the month, from 1 to 31.

dd or DD The day of the month, from 01 to 31.
M The month, from 1 to 12.
MM The month, from 01 to 12.
MMM The abbreviated name of the month.
Example: Jan, Feb, Mar etc

YY The year, from 00 to 99.
YYYY The year as a four digit number.
JJJ The date as a 3 digit Julian number.
Example: January 1st = 001

/ - . SPACE Date separators.
(6) Press the Enter button to confirm the date format.
3-26 EPT024619 Issue 4 April 2017

OPERATION
Expiry Date
expiry date value. See “Set The System Clock” on page 6-33
To insert an expiry date into the message design:
(1) Whilst creating a new message, place the cursor where the expiry
date should appear.
(3) Move the cursor to highlight Expired.
(5) Input the required date format into the Format text box:



/ - . _ | SPACE Date separators.
(6) Move the cursor to highlight the Expired value.

(7) Enter the number of days from the date of production to the date of
expiry.
EPT024619 Issue 4 April 2017 3-27

OPERATION
Time
time value. See “Set The System Clock” on page 6-33.
To insert the current time into the message design:
(1) Whilst creating a new message, place the cursor where the time
should appear.
(3) Move the cursor to highlight Time.
(5) Input the required time format into the Format text box:
Time format
Explanation
character
s or ss To show the seconds from 0 to 59.

m or mm To show the minutes from 0 to 59.
h To show the hours from 1 to 12.
hh To show the hours from 01 to 12.
H To show the hours from 1 to 24.
HH To show the hours from 01 to 24.
tt To show AM or PM.
3-28 EPT024619 Issue 4 April 2017

OPERATION
String
A string, is a string of text which has been saved in the printer’s internal
memory and can be inserted into a message design.
Up to 5 strings can be created and saved in the printer’s internal
memory.
Strings can contain up to 50 characters.
Note: To create and update strings: See “Update and Create Strings”
on page 3-70.
To insert a string into the message design:
(1) Whilst creating a new message, place the cursor where the string
should appear.
(3) Move the cursor to highlight String.
(5) Move the cursor to highlight the required string.
EPT024619 Issue 4 April 2017 3-29

OPERATION
Custom String (Chinese and Special Character Text)

A custom string, is a string of text which can contain Chinese and other
special characters. After a custom string has been created and saved, it
can be selected and inserted into a message design.
Up to 20 custom strings can be saved in the printers internal memory.
Note: To create and update custom strings: See “Update and Create
Custom Strings” on page 3-71.
To insert a custom string into the message design:
(1) Whilst creating a new message, place the cursor where the custom
string should appear.
(3) Move the cursor to highlight Custom string.
(5) Move the cursor to highlight the required custom string.
3-30 EPT024619 Issue 4 April 2017

OPERATION
Shift Code
To insert a shift code into the message design:
(1) Whilst creating a new message, place the cursor where the shift code
should appear.
(3) Move the cursor to highlight Shiftcode.
Code Enter the name of the shift.

Maximum 2 characters.
Time Enter the start time of the shift.
EPT024619 Issue 4 April 2017 3-31

OPERATION
Creating a Message Using a PC

Note: The PC and G20i must remain connected to print messages
created on the PC. This is because messages created on the PC
are stored on the PC’s hard drive.
To create a new message using a PC:
(1) Open the Domino G20i software on the PC.
(2) Click on the Designing menu on the task bar.
(3) Click on the New Template icon.
(4) The following message template settings must be defined:
Name Enter a name to identify the message template.

Width Enter the Width of the message.
The drop-down box can be used to change the unit
of measurement between Centimetres, Millimetres,
Inches or Pixels.
Height Enter the Height of the message.
The drop-down box can be used to change the unit
of measurement between Centimetres, Millimetres,
Inches or Pixels.
Show Gridlines Tick the Show Gridlines tick box, to show gridlines in
the message template designing window.
(5) Click OK.
3-32 EPT024619 Issue 4 April 2017

OPERATION
Static Text
To insert a static text field into the message design:
(1) Click on the Static Text icon.
(2) In the designing area, click where the static text should be placed.
(3) The Static Text design window will now open, the following settings
can be defined:
B C D E F
G
Static Text Design Window
Explanation
A Static text data entry area.
B Select the font type.
C Select the font size.
D Select either Bold, Italic or Underlined font.
E Horizontal text alignment.
F Settings to add a Date, Time or Expiry Date.
G Tick the Barcode tick box to convert the static text data into a
barcode.
See “Barcode” on page 3-34.
(4) Click on the Tick icon to confirm the settings.
EPT024619 Issue 4 April 2017 3-33

OPERATION
Barcode
(2) Click in the message design area where the barcode is required, to
open the Static Text window.
(3) Click in the static text design area and enter the barcode data.
(4) Tick the Barcode checkbox.
(5) The Barcode window will now open. Use the Barcode type
drop-down menu to select one of the available barcode types:
Barcode Types
Australian Post Australian Post Australian Post

Customer Customer 2 Customer 3
Australian Post Australian Post Australian Post
Redirection Reply Paid Routing
Aztec Brazilian CEPNet CODABAR 2 Widths
CODEBLOCK F CODE 11 CODE 128
CODE 128 Subset A CODE 128 Subset B CODE 128 Subset C
CODE 2 OF 5 CODE 2 OF 5 IATA CODE 2 OF 5
DataLogic Industry
CODE 2 OF 5 CODE 2 OF 5 Matrix CODE 2 OF 5
Interleaved Standard
CODE 32 CODE 39 CODE 39 Full ASCII
CODE 93 CODE 93 Full ASCII DAFT Code
DataMatrix Deutsche Post Deutche Post
Identcode Leitcode
DotCode DPD EAN 13
EAN 13 2 Digits EAN 13 5 Digits EAN 14 GTIN14
EAN 8 EAN 8 2 Digits EAN 8 5 Digits
EAN UCC 128 FIM Flattermarken
3-34 EPT024619 Issue 4 April 2017

OPERATION
Barcode Types
GS1 128 GS1 DataBar GS1 DataBar

Expanded Expanded Stacked
GS1 DataBar GS1 DataBar RSS14 GS1 DataBar
Limited Stacked
GS1 DataBar GS1 DataBar Han Xin
Stacked Omni Truncated
Directional
HIBC LIC 128 HIBC LIC 3Of9 HIBC LIC
CODABLOCK F
HIBC LIC HIBC LIC MPDF417 HIBC LIC PDF417
DataMatrix
HIBC LIC QRCode HIBC PAS 128 HIBC PAS 3Of9
HIBC PAS HIBC PAS HIBC PAS MPDF417
CODABLOCK F DataMatrix
HIBC PAS PDF417 HIBC PAS QRCode ISBN 13
ISBN 13 5 Digits ISMN ISSN
ISSN 2 Digits Italian Postal 2Of5 Italian Postal 3Of9
ITF14 Japanese Postal KIX
Korean Postal Logmars MaxiCode
Authority
Micro PDF417 Micro QRCode MSI
NVE18 PDF417 PDF417 Truncated
Pharma Pharma Pharmacode One
Zentralnummer 7 Zentralnummer 8 Track
Pharmacode Two Planet 12 Planet 14
Track
Plessey Plessey QRCode
Bidirectional
QRCode 2005 Reversed 1 Royal Mail 4 State
RM4Scc
SSCC 18 Swedish Postal Telepen
Shipment Item ID
TelepenAlpha UCC 128 UPC 12
UPC A UPC A 2 Digits UPC A 5 Digits
EPT024619 Issue 4 April 2017 3-35

OPERATION
Barcode Types
UPC E UPC E 2 Digits UPC E 5 Digits

USPS Intelligent USPS Intelligent USPS Postnet 10
Mail Mail Package ZIP 4 CD
USPS Postnet 11 USPS Postnet 12 USPS Postnet 5 ZIP
ZIP 4 2 ZIP 4 2 CD
USPS Postnet 6 ZIP USPS Postnet 9 ZIP Vehicle Identification
CD 4 Number
(6) Use the settings in the Barcode window to define the Barcode’s
appearance.
3-36 EPT024619 Issue 4 April 2017

OPERATION
Dynamic Barcode
A dynamic barcode contains a counter in the barcode value.
(1) Click on the Serial Number icon.
(2) Click in the message design area where the dynamic barcode is
required.
(3) The Serial Number window will now open. Use the settings in the
Serial Number window to define the dynamic barcode value:
Increase From For an ascending dynamic barcode value, enter the

start value for dynamic barcode value to increase
from.
Decrease From For a descending dynamic barcode value, enter the
start value for dynamic barcode value to decrease
from.
Step Enter the number of steps the dynamic barcode
value should count in.
dynamic barcode value will count in the sequence:
5, 10, 15, 20, etc.
Repeat Enter the number of times the dynamic barcode
value should be repeated.
For example, if the Repeat value is set to 5, the
11111, 22222, 33333, 44444, etc.
Reset Enter the reset value for the dynamic barcode value.
When the dynamic barcode value reaches the reset
value it will reset back to the Increase From or
Decrease From value.
Font Select the font for the human readable text.
Size Select the font size for the human readable text.
Minimum Tick the Minimum Number Length tick box to specify
Number Length a minimum length for the dynamic barcode value.
EPT024619 Issue 4 April 2017 3-37

OPERATION
Add zero to lead Add leading zeros to the beginning of the dynamic
barcode value.
Add space to Add leading spaces to the beginning of the dynamic
lead barcode value.
Suffix Add text which will appear at the end of the dynamic
barcode value.
(4) Tick the Barcode tick box.

(5) The Barcode window will now open. Use the settings in the Barcode
window to define the barcode type and appearance.
3-38 EPT024619 Issue 4 April 2017

OPERATION
Shapes
To insert a shape into the message design:
(1) Click on the Shape icon.
(2) Select either a Line, Rectangle, Square, Circle or Oval.

(3) Click in the message design area where the shape is required.
(4) Left-click on the shape to resize or drag the shape to a different
position.
(5) Double-click on the shape to change the shape’s properties.
(6) Select the Tick icon to confirm the settings and return to the
Designing screen.
EPT024619 Issue 4 April 2017 3-39

OPERATION
Image
To insert an image into the message design:
(1) Click on the Image icon.
(2) Click in the message design area where the image is required.
(3) Select the icon to search for, and select the required image file.
(4) Adjust the Threshold value and select Preview, until the quality of the
converted image is acceptable.
designing screen.
3-40 EPT024619 Issue 4 April 2017

OPERATION
Serial Number
To insert a serial number into the message design:
(1) Click on the Serial Number icon.
(2) Click in the message design area where the serial number is required.
(3) The Serial Number window will now open. Use the settings in the
Serial Number window to define the serial number value:
Increase From For an ascending serial number, enter the start value
for serial number to increase from.
Decrease From For a descending serial number, enter the start value
for serial number to decrease from.
Step Enter the number of steps the serial number should
count in.
For example, if the Step value is set to 5, the serial
number will count in the sequence:
5, 10, 15, 20, etc.
Repeat Enter the number of times the serial number should
be repeated.
For example, if the Repeat value is set to 5, the serial
number will count in the sequence:
11111, 22222, 33333, 44444, etc.
Reset Enter the reset value for the serial number. When the
serial number reaches this value, it will reset back to
either the Increase From or Decrease From value.
Font Select the font type.
Size Select the font size.
Minimum Tick the Minimum Number Length tick box, to define
Number Length the minimum number of characters for the serial
number.
EPT024619 Issue 4 April 2017 3-41

OPERATION
Add zeros to lead Add leading zeros to the beginning of the serial
number.
Add spaces to Add leading spaces to the beginning of the serial
lead number.
serial number.
Suffix Add text which will appear at the end of the serial
number.
designing screen.
3-42 EPT024619 Issue 4 April 2017

OPERATION
Date / Time
date / time value. See “Set The System Clock” on page 6-33.
To insert today’s date, or the current time into the message design:
(2) In the designing area, click where the date or time should be placed.
(3) Click on the Date Time icon.
(4) Select a date or time format, or enter a custom format into the
Custom text box.
Note: A preview of the date or time will be shown underneath the
Example heading.
(5) Click OK.
EPT024619 Issue 4 April 2017 3-43

OPERATION
Expiry Date
expiry date value. See “Set The System Clock” on page 6-33.
(2) In the designing area, click where the expiry date should be placed.
(3) Click on the Date Time icon.
(4) Select a date format, or enter a custom format into the Custom text
box.
Note: A preview of the date will be shown underneath the example
heading.
(5) Enter the number of days until the expiry date, in the Expired text box.
(6) Click OK.
3-44 EPT024619 Issue 4 April 2017

OPERATION
Shift Code
(1) Click on the Shift Code icon.
(2) In the designing area, click where the shift code should be placed.
(3) The Shift Code Options window will now open. The font type, font
size, and bold, italic or underline text can be defined on the task bar.
(4) Enter the required shift code in each of the Shift code text boxes.
(5) Enter the start time of each shift using the 24 hour clock.
Designing screen.
EPT024619 Issue 4 April 2017 3-45

OPERATION
Creating a Message Using an Android Device

To create a message using an Android device:
(1) Open the Domino G20i application on the Android device.
(2) Select messages.
Static Text
All 128 ASCII characters can be entered into the message as static text. To
insert Chinese or other special character types using an Android device, a
texting logo must be used. See “Texting Logo (Chinese and Special
Character Text)” on page 3-47.
To insert static text into the message design:
(1) Press Select font type.
(2) Select either Normal font or UPPERCASE FONT.
(3) Select Select font size.
(4) Select a font size:
Note: A Smaller font enables more lines of text to be included in the
message.
Font 1 line (12.7 mm)

Font 2 lines (5.93 mm)
(5) Select the line where the text should appear in the message.
(6) Use the on screen keyboard to enter the static text.
3-46 EPT024619 Issue 4 April 2017

OPERATION
Texting Logo (Chinese and Special Character Text)

To insert Chinese or other special characters into a message using an
Android device, a texting logo must be used. Up to 4 texting logos can be
created and saved in the G20i.
To create, save and insert a texting logo into a message using an Android
device:
(2) Select logo.
(3) Select create texting logo.
(4) Input the required text on the Input text in any language here line.
(5) Select the required font.
(6) Adjust the Font size of string slider, until the font size shown in the
preview is acceptable.
(7) Select Generate.
(8) Select Yes.
(9) If needed, adjust the Threshold and Height sliders until the quality and
height of the previewed logo is acceptable.
(10) Select Use this image.
(11) Select a logo number between 1 and 4 to save the string.
(12) Select Update logo.
(13) Return to the G20i Application’s home screen.
(14) Select messages.
(15) Place the cursor where the texting logo is required.
(16) Select the logo icon.
(17) Select the required logo number.
(18) Select Insert.
EPT024619 Issue 4 April 2017 3-47

OPERATION
Barcode
(1) Place the cursor where the barcode is required.
Note: If printing on multiple lines of text, position the cursor on the
(2) Select the Code icon.
(3) Select Static.
(4) The following barcode settings can be defined:
Data Enter the barcode data.

Type Select the barcode type from the following options:
• Code 39
• Code 2 of 5 Interleaved
• Code 128
• Code 93
• Code UPC-A
• Code EAN
• Code Codabar
• Code 11
Range: 1 - 4
Range: 1 - 3
Enable text Enable or Disable human readable text.
(5) Select Insert to confirm the settings and return to the Message
Designer.
3-48 EPT024619 Issue 4 April 2017

OPERATION
Dynamic Barcode
(1) Place the cursor where the dynamic barcode is required.
Note: If printing on multiple lines of text, position the cursor on the
(2) Select the Code icon.
(3) Select Dynamic.
(4) The following dynamic barcode settings can be defined:
Data direction Select the counting direction, either Up or Down.

Fill Zero Enable or disable leading zeros.
Start value Enter the start value for dynamic barcode data.
Current value Shows the current dynamic barcode value.
Reset value Enter the reset value for the dynamic barcode value.
When the dynamic barcode value reaches the reset
value it will reset back to the Start value.
Step value Enter the number of steps the dynamic barcode
value should count in.
5, 10, 15, 20, etc.
Prefix value Add text which will appear at the beginning of the
Suffix value Add text which will appear at the end of the dynamic
barcode value.
Type Select the barcode type from the following options:
• Code 39
• Code 2 of 5 Interleaved
• Code 128
• Code 93
• Code UPC-A
• Code EAN
• Code Codabar
• Code 11
EPT024619 Issue 4 April 2017 3-49

OPERATION
Width Select the width of the barcode from the following

options:
• 1
• 2
• 3
• 4
Height Select the height of the barcode from the following
options:
• 1
• 2
• 3
Enable text Enable or Disable human readable text.
Designer.
3-50 EPT024619 Issue 4 April 2017

OPERATION
Time
time value. See “Set The System Clock” on page 6-33.
To insert the current time into the message design:
(1) Place the cursor where the time is required.
(2) Select the Time icon.
(3) Input the time format into the text box:
Time Format Explanation
h The hour using a 12 hour clock from 1 to 12.

hh The hour using a 12 hour clock from 01 to 12
H The hour using a 24 hour clock from 0 to 23.
HH The hour using a 24 hour clock from 00 to 23.
m The minute from 0 to 59.
mm The minute from 00 to 59.
s The second from 0 to 59.
ss The second from 00 to 59.
/ : - . _ | SPACE Time separators.
tt AM or PM.
(4) Select Insert to confirm the time format and return to the Message
Designer.
EPT024619 Issue 4 April 2017 3-51

OPERATION
Date
date value. See “Set The System Clock” on page 6-33.
To insert today’s date into the message design:
(1) Place the cursor where the date is required.
(2) Select the Date icon.
(3) Select Date.
(4) Input the date format into the text box:



(5) Select Insert to confirm the date format and return to the Message
Designer.
3-52 EPT024619 Issue 4 April 2017

OPERATION
Expiry Date
expiry date value. See “Set The System Clock” on page 6-33.
(1) Place the cursor where the expiry date is required.
(1) Select the Date icon.
(2) Select Expire date.
(3) Enter the number of days from the current date until the expiry date in
the Input your expire date text box.
(4) Enter the date format in the Input your expire date format text box:



(5) Select Insert to confirm the expiry date format and return to the
Message Designer.
EPT024619 Issue 4 April 2017 3-53

OPERATION
Single Counter
To insert a counter into the message design:
(1) Place the cursor where the counter is required.
(2) Select the Count icon.
(3) Select Single.
(4) The following counter settings can be defined:
Select counter Select the maximum number of digits in the counter

number from 0 to 5.
Start point Enter the starting value for the counter.
Current point Enter the current value for the counter.
Reset point Enter the reset value for the counter. When the
counter reaches this value it will reset to the start
point value.
Count step Enter the number of steps the counter should count
in.
For example, if the Count step value is set to 5, the
counter will count in the sequence:
5, 10, 15, 20, etc.
Fill Zero Turn leading zeros ON or OFF.
Direction Select Up to count upwards.
Select Down to count downwards.
Designer.
3-54 EPT024619 Issue 4 April 2017

OPERATION
Box/Lot Counter
A box/lot counter is a dual counter which can be used to print box and lot
numbers.
To insert a box/lot counter into the message design:
(1) Place the cursor where the counter is required.
(2) Select the Count icon.
(3) Select Box/Lot.
(4) The following counter settings can be defined:
BoxLot 1 Select BoxLot 1 to print a single box/lot counter

BoxLot 2 Select BoxLot 2 to print two box/lot counters
Setup Counter 1 The settings for each of the counters:
and 2
First Line Enter the starting value for the counter.
Second Line Enter the counter’s current value.
Third Line Enter the counter’s reset point. When

the counter reaches this number it will reset to the
start point and begin counting again.
Fourth Line Enter the number of steps the counter

should count in.
For example, if the Step value is set to 5, the counter
will count in the sequence:
5, 10, 15, 20, etc.
Fill Zero Turn leading zeros ON or OFF.
Direction Select Up to count upwards.
Select Down to count downwards.
Designer.
EPT024619 Issue 4 April 2017 3-55

OPERATION
Shift Code
(1) Place the cursor where the shift code is required.
(1) Select the Shift icon.
(2) 5 shift codes can be defined in the settings table:
S.Code 0, 1 and 3 different time tables for shift codes can be defined
2 and saved. Select either S.Code 0, 1 or 2.
1st column Enter the name of the shift.
2nd and 3rd Enter the start time of the shift.
Column
Save shift code Tick the Save shift code tick box to save the shift
code when Insert is selected.
Load shift code Tick the Load shift code tick box to load the shift
code when Insert is selected.
Designer.
3-56 EPT024619 Issue 4 April 2017

OPERATION
Logo
Up to 4 logos can be saved in the printer’s internal memory, and made
available to insert into a message design.
To update the 4 saved logos: See “Updating Logos” on page 3-66.
To insert a logo into the message design:
(1) Place the cursor where the logo is required.
(2) Select the Logo icon.
(3) Select the Logo number from 1 to 4.
(4) Select Insert to confirm the logo selection and return to the Message
Designer.
EPT024619 Issue 4 April 2017 3-57

OPERATION
OPENING AND EDITING A MESSAGE

Note: It is not possible to edit a message field using the wireless USB
keyboard. The message field must be deleted, and a new
message field created to replace it.
To open and edit a message using the wireless USB keyboard:
(3) Highlight Open.
(5) Highlight the message which needs to be edited.
(7) Highlight Edit.
(9) Use the Arrow buttons to move the cursor to the end of the field that
needs to be edited.
(10) Use the backspace button to delete the field.
(11) Either use the keyboard to type new static text, or press the insert
button to insert other types of data.
(12) After the new field has been created, press the ESC button.
(13) Press the Enter button to save the message.
3-58 EPT024619 Issue 4 April 2017

OPERATION
Using a PC
To open and edit a message using the PC:
(1) Start the Domino G20i software on the PC.
(2) Open the Designing menu from the toolbar.
(3) Select the Open icon.
(4) Select the message which needs to be edited.
(5) Select Open.
(6) Select OK.
(7) Double-click on the message field which needs to be edited.
(8) The settings window for the selected field will now open to enable the
field to be edited.
(9) Select the Tick icon when you’ve finished editing the field and return
to the Message Designer.
EPT024619 Issue 4 April 2017 3-59

OPERATION

Notes:(1) It is only possible to open messages which were recently
created on the Android device.
(2) It is not possible to edit a message field using an Android
device. The message field must be deleted, and a new message
field created to replace it.
To open and edit a message using an Android device:
(2) Select Messages.
(3) Select a message from the Messages recent list.
(4) Delete the message field which requires editing.
(5) Create a new message field to replace the deleted field.
3-60 EPT024619 Issue 4 April 2017

OPERATION
EDITING A MESSAGE FIELD

It is not possible to edit a message field using the wireless USB keyboard.
The message field must be deleted, then a new message field can be
created to replace it.
Using a PC
To edit a message field using the PC:
(1) Double-click on the message field which needs to be edited.
(2) The settings window for the selected message field will now open,
(3) Select the Tick icon when you’ve finished editing the message field to
return to the Message Designer.

It is not possible to edit a message field using an Android device. The
message field must be deleted, then a new message field can be created to
replace it.
EPT024619 Issue 4 April 2017 3-61

OPERATION
DELETING A MESSAGE FIELD

To delete a message field using the wireless USB keyboard:
(1) Move the cursor to the end of the field to be deleted.
(2) Use the backspace button on the keyboard.
Using a PC
To delete a message field using a PC:
(1) Click on the message field to be deleted.
(2) Either press the Delete button on the keyboard or click on the Delete
icon on the task bar.

To delete a message field using an Android device:
(1) Highlight the message field to be deleted.
(2) Use the delete or backspace key to delete the message field.
3-62 EPT024619 Issue 4 April 2017

OPERATION
COPYING A MESSAGE FIELD

Note: This feature is not available.
Using a PC
To copy a message field using a PC:
(1) Click on the message field to be copied.
(2) Click on the Copy icon on the task bar.
(3) Click on the Paste icon on the task bar.
(4) Click on and drag the copied message field to the required position.

To copy a message field using an Android device:
(1) Highlight the message field to be copied.
(2) Select the Copy icon.
(3) Place the cursor where you require the copied message field to be
pasted.
(4) Select the Paste icon.
EPT024619 Issue 4 April 2017 3-63

OPERATION
SAVING A MESSAGE
To save a message using the wireless USB keyboard:
Note: Messages created using a wireless USB keyboard will be saved
in the G20i’s internal memory.
(1) Press the ESC button.
(2) Highlight Save.
Using a PC
To save a message using a PC:
Note: Messages created on the PC will be saved in the PC’s hard
drive.
(1) Select the Save Template icon.
(2) In the File name text box, enter a name for the message.
(3) Select Save.

To save a message using an Android device:
Notes: (1) Messages created using an Android device can only be saved
by sending the message to print.
(2) Sending a message to print will overwrite any message which
the G20i is currently printing.
(1) Select the Send message icon in the Message Designer.
(2) Select Send.
3-64 EPT024619 Issue 4 April 2017

OPERATION
DELETING A MESSAGE
To delete a message using the wireless USB keyboard:
(3) Move the cursor to highlight Open.
(5) Highlight the message which needs to be deleted.
(7) Move the cursor to highlight Delete.
Using a PC
To delete a message using the wireless USB keyboard:
(1) Open Windows Explorer on the PC.
(2) Navigate to the location of the saved message file.
(3) Select the message file.
(4) Press the Delete button.

It is not possible to delete a message using an Android device.
EPT024619 Issue 4 April 2017 3-65

OPERATION
UPDATING LOGOS
Using the Wireless USB Keyboard and PC
Convert Logo
All logos and images must be converted to a .hex format in order to be
used by the printer.
Notes: (1) The Convert Logo tool accepts .BMP .JPG .GIF .TIF file formats.
(2) The image size must be 150 x 1600 pixels or less.
To convert a logo:
(2) Open the Tool menu.
(3) Click on Convert Logo.
(4) Click on Browse..
(5) Navigate to the location of the logo or image file and select it.
(6) Click on Open.
(7) Adjust the Threshold slider until the quality of the preview image is
acceptable.
3-66 EPT024619 Issue 4 April 2017

OPERATION
(8) Choose the name of the logo, either LOGO1, LOGO2, LOGO3 or
LOGO4.
(9) Click on Save.

(10) Save the converted logo to a USB flash drive.
EPT024619 Issue 4 April 2017 3-67

OPERATION
Update Logos
To update the logos on the printer:
(1) Convert the logo to a format which can be used by the printer. See
“Convert Logo” on page 3-66
(2) Insert the USB flash drive which contains the logo file into the G20i’s
USB flash port.
(3) From the printer’s main menu, use the wireless USB keyboard to
move the cursor down to highlight Settings.
(5) Move the cursor down to highlight Update Logo.
(7) Highlight the name of the logo you wish to update.
(8) Press the Enter button to update the logo from the USB flash drive to
the printers internal memory.
(9) Remove the USB flash drive from the printer.
(10) Press the ESC button to return to the printer’s main menu.
3-68 EPT024619 Issue 4 April 2017

OPERATION

To update a logo from an Android device:
(1) Open the G20i Application on the Android device.
(2) Select logo.
(3) Select update logo.
(4) Select Choose image...
(5) Select the image to be used from the Android device’s memory.
(6) If needed, adjust the Threshold, Height and Width sliders until the
quality and size of the previewed logo is acceptable.
(7) Select Use this image.
(8) Select a logo number between 1 and 4 to save the logo.
(9) Select Update logo.
EPT024619 Issue 4 April 2017 3-69

OPERATION
UPDATE AND CREATE STRINGS

Note: A wireless USB keyboard is required for this procedure.
A string, is a string of text which can be saved to the G20i and made
available to insert into message designs using the wireless USB keyboard.
Up to 5 strings with a maximum of 50 characters can be saved.
To insert a string into a message design: See “String” on page 3-29.
To create and update the saved strings on the G20i:
(1) Using the wireless USB keyboard, from the printer’s main menu,
(3) Move the cursor down to highlight String.
(5) A window will open in which 5 lines of text can be input. Each line
represents a different string. Move the cursor to the string that
requires updating.
(6) Use the Backspace button to delete the string data.
(7) Use the keyboard to enter new string data.
3-70 EPT024619 Issue 4 April 2017

OPERATION
UPDATE AND CREATE CUSTOM STRINGS

A custom string, is a string of text which can contain Chinese and other
special characters. After a custom string has been created and saved, it
can be selected and inserted into a message design. Up to 20 custom
strings can be saved in the printers internal memory.
To create and update a custom string:
(1) Insert a USB flash drive into the PC’s USB port.
(4) Click on Convert Logo.
(5) Click on the String tab.
(6) The String settings window will now open, as illustrated below:
B C D
String Settings Window
A The font size.

B The font type.
C The string data.
D The string name.
(7) After the string settings have been defined, click on Convert to save
the string.
(8) Navigate to the location of the USB flash disk.
(9) Click on OK.
(10) Remove the USB flash disk from the PC.
EPT024619 Issue 4 April 2017 3-71

OPERATION
(11) Insert the USB flash disk into the G20i’s USB flash port.
(14) Move the cursor to highlight Custom string.
(16) Highlight the name of the custom string you wish to update.
(18) Remove the USB flash disk from the printer.
(20) The new custom string will now be available to insert into a message.
See “Custom String (Chinese and Special Character Text)” on
page 3-30.
3-72 EPT024619 Issue 4 April 2017

OPERATION
UPDATE FONTS
Note: A PC, wireless USB keyboard and a USB flash drive are
required to update fonts.
The G20i can only support 1 font type for each font size when creating
messages using the wireless USB keyboard or Android device. The font
files are saved in the G20i’s internal memory.
When creating a message using a PC, all Windows TrueType fonts can be
selected.
To update the fonts stored in the G20i:
(1) Convert the new fonts to a .hex format on a PC.
(2) Copy the .hex font files to a USB flash disk.
(3) Name the font files using the file names in the table below:
File Name Font Size
FONT1.hex 12.7mm
FONT2.hex 5.93mm
FONT3.hex 3.89mm
FONT4.hex 2.54mm
FONT5.hex 1.69mm
(4) Remove the USB flash disk from the PC.

(8) Move the cursor to highlight Update Font.
(10) Move the cursor to highlight the desired font size, or highlight All.
(12) Remove the USB flash disk when updating is complete.
EPT024619 Issue 4 April 2017 3-73

OPERATION
3-74 EPT024619 Issue 4 April 2017

PART 4 : FAULT FINDING
CONTENTS
Page
TROUBLESHOOTING ........................................................................... 4-3
Hardware Error Messages ............................................................... 4-3
Firmware Error Messages ................................................................ 4-3
Software Error Messages ................................................................. 4-3
PRINT QUALITY FAULTS ...................................................................... 4-4

FAULT FINDING

FAULT FINDING
TROUBLESHOOTING
Hardware Error Messages
Use the table below to diagnose and solve hardware faults.
Error
Reason Solution
Message
Display no No connection between Remove the ink cartridge

cartridge the circuit board on the and insert it into the
ink cartridge and the printer again.
printer. Clean the ink cartridge
contacts (page 5-6).
Not print The internal product Clean the internal product
sensor is dirty. sensor.
Firmware Error Messages

Use the table below to diagnose and solve firmware faults.
Error
Reason Solution
Message
Failure Miss-press F12 key. Press the F12 key.

updating
language and
others
The printing A previous unknown Reset the G20i to factory
result is not setting has confused the default.
correct printer.
Software Error Messages

Use the table below to diagnose and solve software faults.
Error
Reason Solution
Message
Delay printing A software programme Disable or remove the

is not correct such as an anti-virus software programme
programme has interfered which is causing
with the data signal interference.
between the PC and
printer.

FAULT FINDING
PRINT QUALITY FAULTS

Use the table below to diagnose and solve print quality faults.
Problem Example Action
Print face too far Lower the print head

away from the until print quality is
substrate. acceptable.
Print face Raise the print head
touching the until the print quality is
substrate. acceptable.
Print face at an Ensure the rows of
angle. print nozzles are
parallel with the
leading edge of the
substrate.
Print nozzles Ensure the print
parallel with nozzles are
movement of perpendicular to the
substrate. product movement.
Print face Wipe print face or
nozzles have perform a purge. If the
become nozzles do not unblock
blocked. replace the ink
cartridge.
Print becomes Print nozzles are
blurred over the perpendicular to
top or bottom of product movement,
the text. however the print face
is not parallel to the
substrate.
Encoder is Check the encoder
slipping, or installation.
internal speed Check the speed
setting is wrong. setting.
Print too faint. Increase the print
resolution or print
density.
Print too dark/ Decrease the print
too much ink on resolution or print
substrate or ink density.
consumption too
high.

PART 5 : MAINTENANCE
CONTENTS
Page
INK CARTRIDGE MAINTENANCE ........................................................ 5-3
Ink Cartridge Storage ....................................................................... 5-3
Ink Cartridge Cleaning ..................................................................... 5-4
Why Ink Cartridges Require Cleaning ......................................... 5-4
Clean the Ink Cartridge Print Head .............................................. 5-5
Clean the Ink Cartridge Contacts................................................. 5-6
Manual Nozzle Purge ................................................................... 5-7
Automatic Nozzle Purge............................................................... 5-8
Automatic Nozzle Switching ........................................................ 5-9
UPDATE FIRMWARE ............................................................................ 5-11
UPDATE LANGUAGES ......................................................................... 5-12
RESET TO FACTORY DEFAULT SETTINGS ......................................... 5-13

MAINTENANCE

MAINTENANCE
INK CARTRIDGE MAINTENANCE

Ink Cartridge Storage
Interruptions to the printing cycle can affect the print quality. After
prolonged periods of inactivity ink will begin to evaporate and cure on the
nozzle plate and in the nozzle chamber. This blocks the chamber and can
either restrict the firing of the ink drops or cause them to deviate from their
correct course.
Each type of ink, aqueous and ethanol based, have different De-Cap times:
For aqueous inks with short periods of inactivity, typically breaks in the
printing cycle for less than 2 hours, no measures are required and the
cartridge can remain in the print head.
For ethanol inks the De-Cap time can vary depending on the ink being
used; typically they will require capping for between 10 to 60 minutes of
inactivity during the printing cycle. For a perfect first print, wipe the nozzle
face with a dry, lint-free tissue before starting operations again and/or print
a couple of test messages. Purge settings can also be written into the
operations, which would lessen the need for wiping.
For both types of ink, for periods of inactivity longer than stated above, the
cartridge should be removed and the cap placed on the nozzles to stop the
ink from drying. When starting operations for the first time after an extended
break, wipe the nozzle face and print a couple of test prints before
resuming.
Room temperature has an influence on the behaviour of the fluid dynamics
of the ink - cartridges should always be operated within the temperature
ranges as specified on the MSDS.

MAINTENANCE
Ink Cartridge Cleaning

Dirty working environments can contaminate the print heads and print
cartridges, affecting the quality of printed messages.
Why Ink Cartridges Require Cleaning
• Cured ink on the nozzle plate blocks or restricts firing. Ethanol and
aqueous varieties both have different De-Cap times; however, during
periods of inactivity without capping cartridges all varieties of ink may
begin to cure on the nozzle plate.
• Environmental contaminations from of the production line (e.g.
substrate fibres, dust, and ink spray) build up on the print heads and
print cartridges. The result can block nozzles and block electrical
contacts between the print head and cartridge.
• Abrasion on the nozzle face from particular substrates can damage
nozzles and block them during the production run.
It is important to ensure that the print heads and cartridges are kept as
clean as possible - free from substrate fibres, ink residue, and any other
contamination that can build up during production.
Therefore it is recommended practice to clean an ink cartridge before fitting
it to a print head and starting production. This ensures any dry ink residue is
removed from the nozzle face before printing.

MAINTENANCE
Clean the Ink Cartridge Print Head

CAUTIONS: (1) To avoid damaging the print head, do not apply
excessive force.
(2) Do not shake or squeeze the ink cartridge.
(3) To avoid clogging the print head nozzles, use a lint
free cloth and de-ionized water.
To clean the ink cartridge:
(1) Moisten a lint free cloth with de-ionized water.
(2) Gently wipe the ink cartridge across the lint free cloth.
(3) Continue to wipe the ink cartridge across the lint free cloth until 2
solid dark lines of ink appear.
Note: Use a fresh piece of cloth each time the ink cartridge is wiped.

MAINTENANCE
Clean the Ink Cartridge Contacts

In some instances rows of nozzles in the print head can stop firing, see the
image below.
In such situations, the electrical contacts sending signals to the ink

cartridge may have been impeded by contamination.
To clean the contacts:
(1) Remove the cartridge from the print head.
(2) Clean the gold contact foil by gently wiping a lint free cloth across the
contacts.
(3) Gently clean the contacts in the printer with the lint free cloth.

MAINTENANCE
Manual Nozzle Purge

If the nozzles in the print head become blocked, and cleaning the print head
does not clear the blockage a purge can be carried out. A purge will force
ink out of the nozzles and should clear them. If this does not clear the
nozzle, the ink cartridge will need to be replaced.
Note: The printer can also be set to automatically purge the ink
cartridge nozzles during periods of inactivity. See “Automatic
Nozzle Purge” on page 5-8.

To purge the ink cartridge using a wireless USB keyboard:
(1) From the printer’s main menu, move the cursor down to highlight
Operation.
(3) Move the cursor down to highlight Purge.
Using a PC

To purge the ink cartridge using a PC:
(3) Click on Purge.

To purge the ink cartridge using an Android device:
(2) Select Purge.
(3) Select purge now!

MAINTENANCE
Automatic Nozzle Purge

To prevent ink from drying in the print head nozzles during periods of
inactivity; the printer can be set to automatically purge the nozzles at
regular intervals.
Set up Automatic Nozzle Purge using the Wireless USB Keyboard
To set up an automatic nozzle purge using the wireless USB keyboard:
(1) From the main menu, highlight Settings.
(3) Highlight Purge.
(5) Highlight Status.
(7) Highlight Enable.
(9) Highlight Time.
(10) Enter a suitable time value (the time between nozzle purges).
(12) Press ESC to return to the main menu.
Set up Automatic Nozzle Purge using the PC
To set up an automatic nozzle purge using the PC:
(3) In the Print-Head sub menu, change the Purge Status to On.
(4) Change the Purge Time (the time between nozzle purges) to a
suitable value.
Set up Automatic Nozzle Purge using an Android device
To set up an automatic nozzle purge using an Android device:
(2) Select printer settings.
(3) Select purge.
(4) Tick the Enable Purge tick box.
(5) Enter a suitable Delay time (Seconds) (the time between nozzle
purges) value.
(6) Return to the application’s home screen.

MAINTENANCE
Automatic Nozzle Switching

The print head has 2 banks of nozzles. To increase the nozzle life, rather
than use both or 1 nozzle bank for every print, the G20i can alternate nozzle
banks for each print.
Set up Automatic Nozzle Switching using the Wireless USB
Keyboard
To set up this feature using the wireless USB keyboard:
(3) Highlight Print Side.
(5) Highlight Select.
(7) Highlight Auto.
(9) Highlight Value.
(10) Enter the number of times 1 nozzle bank will print before switching to
the second nozzle bank.
Set up Automatic Nozzle Switching using the PC
Note: This feature cannot be set up using a PC when printing at 600
DPI. Both nozzle banks are required for 600 DPI printing.
To set up this feature using the PC:
(3) In the Print-Head sub menu, change the Switch Nozzle Auto setting to
On.
(4) Change the Times value, to the number of times 1 nozzle bank will
print before switching to the second nozzle bank.

MAINTENANCE
Set up Automatic Nozzle Switching using an Android device

To set up this feature using an Android device:
(3) Select print side.
(4) De-select the Manual mode tick box.
(5) Enter the number of times 1 nozzle bank will print before switching to
the second nozzle bank in the Auto change value text box.
(6) Select OK.
5-10 EPT024619 Issue 4 April 2017

MAINTENANCE
UPDATE FIRMWARE
CAUTION: Do not turn off the printer or disconnect the power
supply whilst the printer firmware is being updated.
Notes: (1) A blank USB flash drive with a capacity less than 4GB is
required for this procedure.
(2) A USB wireless keyboard will be required to control the printer
for this procedure.
(3) All data and settings saved in the printer will be lost after the
firmware is updated.
To updated the printers firmware:
(1) Download the firmware files to a PC.
(2) Insert the USB flash drive into the PC’s USB port.
(3) Copy the new firmware file onto the USB flash drive.
(4) Disconnect the USB flash drive from the PC.
(5) Disconnect all of the inputs and outputs on the G20i except for the
power supply and USB wireless keyboard.
(6) Remove the ink cartridge from the G20i.
move the cursor to highlight Settings.
(10) Move the cursor to highlight About.
(12) Move the cursor to highlight Update firmware.
(14) Move the cursor to highlight Yes.
(16) The update process will take up to 10 minutes to complete.
(17) After the update is complete, press ESC to return to the printer’s main
menu.
(18) Press the F12 button.
(19) If the G20i’s language files need to be updated, leave the USB flash
drive in the G20i and follow the Update Languages procedure on
page 5-12. If the language files do not need to be updated, the USB
flash drive can now be disconnected from the G20i.
EPT024619 Issue 4 April 2017 5-11

MAINTENANCE
UPDATE LANGUAGES
Note: A USB wireless keyboard will be required to control the printer
for this procedure.
To update the languages on the printer:
(1) Update the printer’s firmware. See “Update Firmware” on page 5-11.
(2) From the printer’s main menu, move the cursor to highlight Settings.
(4) Move the cursor to highlight Language.
(6) Move the cursor to highlight the required language.
(8) Press the ESC button to return to the main menu.
(9) Press the F12 button.
5-12 EPT024619 Issue 4 April 2017

MAINTENANCE
RESET TO FACTORY DEFAULT SETTINGS

Note: A wireless USB keyboard is required for this procedure.
To reset the G20i back to the factory default settings:
(3) Move the cursor to highlight Default.
(5) Move the cursor to highlight Yes.
EPT024619 Issue 4 April 2017 5-13

MAINTENANCE
5-14 EPT024619 Issue 4 April 2017

PART 6 : INSTALLATION
CONTENTS
Page
INSTALLATION ..................................................................................... 6-3
Unpacking ........................................................................................ 6-3
Pack Contents ............................................................................. 6-3
Mounting the G20i to a Conveyor .................................................... 6-8
Grounding the G20i .......................................................................... 6-11
Power Supply Connection ............................................................... 6-12
Wireless USB Keyboard Connection ............................................... 6-13
Ink Cartridge Installation .................................................................. 6-14
PC Connection and Software Installation ........................................ 6-16
Disable Driver Signature Enforcement ......................................... 6-18
Manual Driver Installation............................................................. 6-19
Android Device Connection ............................................................. 6-20
INPUT CONNECTIONS ........................................................................ 6-21
NPN Input Signal Connection .......................................................... 6-21
External Product Sensors ................................................................ 6-22
NPN Product Sensor Connection ............................................... 6-22
PNP Product Sensor Connection................................................. 6-23
Push-pull Product Sensor Connection......................................... 6-24
OUTPUT CONNECTIONS .................................................................... 6-25
NPN Output Signal Connection ....................................................... 6-25
Alarm Beacon Connection ............................................................... 6-26
Shaft Encoder Connection ............................................................... 6-27
Shaft Encoder Wheel Diameter .................................................... 6-28
SHAFT ENCODER SET-UP .................................................................. 6-29
Using a PC ....................................................................................... 6-29
INTERNAL PRODUCT SENSOR ........................................................... 6-30
Internal Product Sensor Calibration ................................................. 6-31
PRINTER SETTINGS ............................................................................ 6-33
Set The System Clock ..................................................................... 6-33
Using the Wireless USB Keyboard .............................................. 6-33
Using a PC .................................................................................. 6-33
Using an Android Device ............................................................. 6-33
Set the Unit of Measurement ........................................................... 6-34
Using the Wireless USB Keyboard .............................................. 6-34
Using a PC .................................................................................. 6-34

INSTALLATION
Using an Android Device ............................................................ 6-34

Set the Print Direction ..................................................................... 6-35
Using the Wireless USB Keyboard ............................................. 6-35
Using a PC .................................................................................. 6-35
Set the Print Density ........................................................................ 6-37
Using a PC .................................................................................. 6-37
Using an Android Device ............................................................ 6-37
Set the Print Resolution (DPI) .......................................................... 6-38
Using a PC .................................................................................. 6-38
Set the Print Speed ......................................................................... 6-40
Using a PC .................................................................................. 6-40
Set the Product Sensor Type .......................................................... 6-42
Using a PC .................................................................................. 6-42
Set the Print Delay ........................................................................... 6-44
Using a PC .................................................................................. 6-44
Set the Print Mode .......................................................................... 6-46
Using a PC................................................................................... 6-48
Set Password Protection ................................................................. 6-50

INSTALLATION
INSTALLATION
Unpacking
Remove the G20i and accessories from the packaging.
Check the contents of the package against the pack contents list, report
any discrepancies to the supplier immediately.
Pack Contents
Quantity Description
G20i Thermal Inkjet Printer
Base Clamp
Clamps

INSTALLATION
Anti Shock Clamp
19 x 300mm Round Bar
19 x 200mm Round Bar
Hex Cap Screw 8 x 20mm

INSTALLATION
Wireless USB Keyboard
USB A-B Cable

INSTALLATION
Power Adapter
Ground Cable with M3x5 Screw
Screwdriver

INSTALLATION
6mm Hex Key
3mm Hex Key

INSTALLATION
Mounting the G20i to a Conveyor

Tools Required:
• 3mm hex key
• 6mm hex key
To mount the G20i to a conveyor:
(1) Mount the Anti Shock Clamp to the side of the G20i.
G20i Printer
Anti Shock Clamp
(2) Mount the Base Clamp and 19 x 200mm Round Bar to the side of the
conveyor.
19 x 200mm
Round Bar
Base Clamp

INSTALLATION
(3) Slide the 2 Clamps onto the 19 x 300mm Round Bar.
19 x 300mm
Round Bar
Clamps
(4) Mount the 19 x 300mm Round Bar with Clamps onto the 19 x 200mm
Round bar.

INSTALLATION
(5) Mount the G20i and Anti Shock Clamp onto the 19 x 300mm Round
Bar.
(6) Adjust position of the printer so that it is 3mm further forwards than
the conveyor guide rail.
Conveyor Product on
Guide Rails Conveyor
3mm
G20i Printer
(7) Tighten all of the screws.
6-10 EPT024619 Issue 4 April 2017

INSTALLATION
Grounding the G20i

To ground the G20i:
(1) Attach the ground cable to the ground point, on the underside of the
anti shock clamp using the M3x5 screw.
G20i Ground Point
(2) Attach the other end of the ground cable to suitable grounding point.
EPT024619 Issue 4 April 2017 6-11

INSTALLATION
Power Supply Connection

CAUTION: Only use the power adapter provided.
(1) Plug the power adapter into the 12 VDC socket.
Power Adapter Connection
(2) Plug the power adapter into a wall outlet, or other power source.
6-12 EPT024619 Issue 4 April 2017

INSTALLATION
Wireless USB Keyboard Connection

(1) Insert the USB keyboard receiver into the printer’s USB keyboard slot.
Wireless USB Keyboard Receiver
(2) Insert 2 x AAA batteries into the keyboards battery compartment.
Wireless USB Keyboard Batteries
(3) Turn on the keyboard.
Wireless USB Keyboard On/Off Switch
EPT024619 Issue 4 April 2017 6-13

INSTALLATION
Ink Cartridge Installation

To install an ink cartridge into the G20i:
(1) Open the latch on the rear of the printer.
Ink Cartridge Latch
(2) Remove the cap from the ink cartridge.
Ink Cartridge Cap
6-14 EPT024619 Issue 4 April 2017

INSTALLATION
(3) Insert the ink cartridge into the printer.
Insert Ink Cartridge
(4) Close the latch on the rear of the printer.
Close Ink Cartridge Latch
EPT024619 Issue 4 April 2017 6-15

INSTALLATION
PC Connection and Software Installation

Notes: (1) The wireless USB Keyboard is required to set up the printer to
PC connection.
(2) If installing the software onto a computer operating Windows 8
or 10 64 bit, driver signature enforcement must be disabled
before installing the driver. See “Disable Driver Signature
Enforcement” on page 6-18.
To connect the G20i to a PC:
(1) Save the Domino G20i software and driver files to a location on the
PC.
(2) Connect the PC to the USB PC slot on the G20i using the USB A-B
Cable.
G20i Printer
USB A-B Cable
PC
PC to G20i Connection Diagram
6-16 EPT024619 Issue 4 April 2017

INSTALLATION
(3) Turn the G20i on.

move the cursor down to highlight Operation.
(6) Move the cursor to highlight Connect PC.
(8) The PC should now detect the connection to the G20i and attempt to
install the driver software, follow the on screen instructions.
(9) If the PC does not automatically install the driver, the driver must be
installed manually. See “Manual Driver Installation” on page 6-19.
(10) Start the Domino G20i Setup programme on the PC and follow the on
screen instructions.
EPT024619 Issue 4 April 2017 6-17

INSTALLATION
Disable Driver Signature Enforcement

If the PC to which the G20i is being connected uses the Windows 8 or 10
64 bit operating system, driver signature enforcement must be disabled.
Windows 8
To disable driver signature enforcement in Windows 8:
(1) Hold down the Windows button on the PC’s keyboard and press the
C button.
(2) Click on Settings.
(3) Click on Change PC settings.
(4) Click on General.
(5) Under Advanced start-up, click on Restart now.
(6) After restarting, click on Troubleshoot.
(7) Click on Advanced options.
(8) Click on Start-up Settings.
(9) Click on Restart.
(10) After restarting, press the F7 button on the PC’s keyboard to disable
driver signature enforcement.
(11) The computer will now restart; after restarting, the driver can be
installed.
Windows 10
To disable driver signature enforcement in Windows 10:
(1) Click on the Windows Start icon.
(2) Click on Power.
(3) Hold down the Shift button on the PC’s keyboard and click on
Restart.
(4) After restarting, click on Troubleshoot.
(5) Click on Advanced options.
(6) Click on Startup Settings.
(7) Click on Restart.
(8) After restarting, press the F7 button on the PC’s keyboard to disable
driver signature enforcement.
(9) The computer will now restart; after restarting, the driver can be
installed.
6-18 EPT024619 Issue 4 April 2017

INSTALLATION
Manual Driver Installation

To manually install the G20i driver:
(1) Select the Windows start icon on the PC.
(2) Right-click Computer and select Manage.
(3) Select Device Manager in the left side bar.
(4) Right-click on Thermal Inkjet Coder and select Update Driver
Software.
(5) Select Browse my computer for driver software.
(6) Select the driver software location.
(7) Select Next.
(8) Follow the on screen instructions to install the driver.
EPT024619 Issue 4 April 2017 6-19

INSTALLATION
Android Device Connection

Note: The wireless USB Keyboard is required to set up the Android
device connection.
To set up the Android device connection:
(3) Move the cursor to highlight Bluetooth.
(5) Ensure that Active is set to Enable.
(6) Move the cursor to highlight Name.
(7) Type in a name which will be used to identify the printer.
(8) Move the cursor to highlight Pin.
(9) Type in a pin number which will be used to access the printer.
(12) Download the Domino Printer G20i application from the Google Play
store onto the Android device.
(13) Turn on Bluetooth on the Android device.
(15) Select Printers.
(16) Select Search for devices.
(17) When the printer is found, its name will appear in the Available
Devices list.
(18) Select the printer.
(19) Select Connect.
(20) Enter the printer’s pin number.
(21) Select OK.
(22) Return to the Domino Printer G20i application’s Home menu.
(23) The printer is now ready to use.
6-20 EPT024619 Issue 4 April 2017

INSTALLATION
INPUT CONNECTIONS
NPN Input Signal Connection
CAUTION: Turn off the G20i and disconnect the power before
making any wiring connections.
An NPN input signal can be connected to the Extended Port to trigger
functions such as counter reset.
Input
Signal
10
Extended Port
13
Ground
NPN Input Signal Wiring Diagram
EPT024619 Issue 4 April 2017 6-21

INSTALLATION
External Product Sensors

The G20i supports NPN, PNP and Push-Pull sensor types. When
connected, the sensor will send a print trigger signal to the G20i when the
leading edge of a product passes the sensor.
When using an external product sensor, the product sensor type
(page 6-42), print delay (page 6-44) and print mode (page 6-46) must be
set.
NPN Product Sensor Connection
Vcc 8
Out
13 12
GND
NPN Extended
Sensor Port
NPN Sensor to Printer Wiring Diagram
(Powered from the printer)
5V Power Supply
+5V GND
8
Vcc
Out
13
GND
PNP Extended
Sensor Port
NPN Sensor to Printer Wiring Diagram
(Powered from an external power supply)
6-22 EPT024619 Issue 4 April 2017

INSTALLATION
PNP Product Sensor Connection

Vcc 4
Out
GND 13 12
PNP Extended
Sensor Port
PNP Sensor to Printer Wiring Diagram
5V Power Supply
+5V GND
4
Vcc
Out
13
GND
PNP Extended
Sensor Port
PNP Sensor to Printer Wiring Diagram

EPT024619 Issue 4 April 2017 6-23

INSTALLATION
Push-pull Product Sensor Connection

Vcc 8
Out
13 12
GND
Push-pull Extended
Sensor Port
Push-Pull Sensor to Printer Wiring Diagram
5V Power Supply
+5V GND
8
Vcc
Out
13
GND
PNP Extended
Sensor Port
Push-Pull Sensor to Printer Wiring Diagram

6-24 EPT024619 Issue 4 April 2017

INSTALLATION
OUTPUT CONNECTIONS
NPN Output Signal Connection
The printer can generate an NPN output signal from the Extended Port after
each print.
Extended
Port
14
Output
Signal
NPN Output Signal Wiring Diagram
EPT024619 Issue 4 April 2017 6-25

INSTALLATION
Alarm Beacon Connection

An alarm beacon can be connected to allow operators to monitor the
printer’s status from a distance.
Beacon Signal Explanation
Red There is a fault, printer has stopped.

Amber The printer requires attention.
Green The printer is printing or is ready to print.
Power: 12V
Alarm
Beacon
Red Extended
Port
Amber 5 9 7
Green 15 13 12 6
+12V
GND
Alarm Beacon to Printer Wiring Diagram
6-26 EPT024619 Issue 4 April 2017

INSTALLATION
Shaft Encoder Connection

A shaft encoder can be connected to the G20i to measure the production
line speed. A shaft encoder is recommended if the speed of the production
line varies during printing.
Note: The G20i only supports fixed wheel shaft encoders, to calculate
the required wheel diameter see page 6-28.
Shaft Encoder Technical Specification
Pulses Per 3600

Revolution:
Outputs: A
B
Z
Power: 12 - 24V
Out A
3 2
Out B
Out Z
+V
13 12
0V
Sheild Extended
Port
Shaft
Encoder
Shaft Encoder to Printer Wiring Diagram
EPT024619 Issue 4 April 2017 6-27

INSTALLATION
Shaft Encoder Wheel Diameter

To calculate the required encoder wheel diameter (D), the required print
resolution (R) must also be known.
Perform the following calculation:
3600 ÷ (π x R) = D
For example, if the required printer resolution is 600DPI, the calculation for
the encoder wheel diameter is:
3600 ÷ (π x 600) = 1.90985 inches or 48.5 mm.
6-28 EPT024619 Issue 4 April 2017

INSTALLATION
SHAFT ENCODER SET-UP

To use a shaft encoder, it must be set-up in the G20i’s settings.

To set-up the shaft encoder using the wireless USB keyboard:
(3) Move the cursor to highlight Speed.
(5) Move the cursor to highlight Select.
(7) Move the cursor to highlight Encoder.
(9) Move the cursor to highlight Value.
(11) Move the cursor to highlight Real.
Using a PC
To set-up the shaft encoder using a PC:
(3) Change the Encoder setting to On.
EPT024619 Issue 4 April 2017 6-29

INSTALLATION
INTERNAL PRODUCT SENSOR

The G20i is equipped with an internal product sensor to trigger message
printing.
Internal Product Sensor Location
The internal product sensor will generate a print trigger signal when the
leading edge of a product passes the product sensor.
To use the internal product sensor, the product sensor type (page 6-42),
print delay (page 6-44) and print mode (page 6-46) must be set.
To calibrate the internal product sensor, see “Internal Product Sensor
Calibration” on page 6-31.
6-30 EPT024619 Issue 4 April 2017

INSTALLATION
Internal Product Sensor Calibration

To calibrate the internal product sensor:
(1) Place a product or box in front of the G20i so that is covers the
product sensor.
Product / Box
G20i Sensor Location
(2) The Sensor LED should illuminate to indicate that a product has been
detected.
Sensor LED
EPT024619 Issue 4 April 2017 6-31

INSTALLATION
(3) If the Sensor LED did not illuminate, use a small screwdriver to turn
the adjustment screw clockwise, until the Sensor LED illuminates.
Adjustment Screw
(4) Remove the product or box from in front of the internal product
sensor.
(5) The Sensor LED should now turn off. If the sensor LED does not turn
off, turn the adjustment screw anti clockwise until the LED does turn
off.
6-32 EPT024619 Issue 4 April 2017

INSTALLATION
PRINTER SETTINGS
It is recommended to set the printer settings after the G20i has been
installed.
Printing must be stopped whilst the printer settings are changed. See “Stop
Printing” on page 3-14.
Set The System Clock

The system clock must be set to ensure that time and date fields are printed
correctly.
The procedures below, describe how to set the system clock.
To set the system clock using the wireless USB keyboard:
(3) Move the cursor to highlight System clock.
(5) Move the cursor to highlight Date.
(6) Use the  and  arrow buttons on the keyboard to change the date
value.
(7) Press the Enter button to apply the date value.
(8) Move the cursor to highlight Time.
(9) Use the  and  arrow buttons on the keyboard to change the time
value.
(10) Press the Enter button to apply the time value.
(11) Press the ESC button to return to the main menu.
Using a PC
Note: This feature is not available.
To set the system clock using an Android device:
(3) Select system clock.
(4) The system date and time can now be changed.
(5) Select set.
EPT024619 Issue 4 April 2017 6-33

INSTALLATION
Set the Unit of Measurement

The procedures below, describe how to set the measurement unit type that
will be used in the printer.
To set the measurement units using the wireless USB keyboard:
(3) Move the cursor to highlight Unit.
(5) Move the cursor to highlight either inches or mm.
Using a PC
To set the measurement units using a PC:
(3) Select the Unit drop-down menu.
(4) Select either Millimeters or Inches.
To set the measurement units using an Android device:
(3) Select unit.
(4) Select either Millimeter (mm) or Inches.
(5) Select OK.
6-34 EPT024619 Issue 4 April 2017

INSTALLATION
Set the Print Direction

The procedures below, describe how to select which direction the product
will pass across the print head, and which way up the message will be
printed.
To set the print direction using the wireless USB keyboard:
(3) Move the cursor to highlight Direction.
(5) Move the cursor to highlight a print direction:

Using a PC
To set the print direction using a PC:
(3) Select the Direction drop-down menu.
(4) Select either Left to Right or Right to Left.
(5) To print the message upside down, tick the Rotate View tick box.
EPT024619 Issue 4 April 2017 6-35

INSTALLATION

To set the print direction using an Android device:
(3) Select print direction.
(4) Select a print direction:
(5) Select Cancel to return to the printer settings menu.
6-36 EPT024619 Issue 4 April 2017

INSTALLATION
Set the Print Density

The procedures below, describe how to set the print density.
A higher density setting will create a darker message, but will increase ink
consumption and decrease the maximum print speed.
To set the print density using the wireless USB keyboard:
(3) Move the cursor to highlight Density.
(5) Move the cursor to highlight a density level from 1 to 5.
Using a PC
To set the print density using a PC:
(3) Select a Density level from 1 to 5.
To set the print density using an Android device:
(3) Select density.
(4) Use the slider to select a density level from 1 to 5.
(5) Select Set.
EPT024619 Issue 4 April 2017 6-37

INSTALLATION
Set the Print Resolution (DPI)

The procedures below, describe how to set the print resolution (DPI).
Increasing the print resolution will increase print quality but will decrease
the maximum print speed.
To set the print resolution using the wireless USB keyboard:
(3) Move the cursor to highlight Resolution.
(5) Move the cursor to highlight the required resolution:
• 300x300 DPI
• 300x150 DPI
• 300x100 DPI
Using a PC
To set the print resolution using a PC:
(3) Select the Resolution DPI drop-down menu.
(4) Select the required resolution:
• 600x600
• 600x300
• 600x150
• 600x100
• 300x300
• 300x150
• 300x100
6-38 EPT024619 Issue 4 April 2017

INSTALLATION

To set the print resolution using an Android device:
(3) Select resolution.
(4) Select the required resolution:
• 300x300 dpi
• 300x150 dpi
• 300x100 dpi
(5) Select OK.
EPT024619 Issue 4 April 2017 6-39

INSTALLATION
Set the Print Speed

The procedures below, describe how to manually set the print speed.
If the printer is not using a shaft encoder to measure print speed, the print
speed must be manually set.
Note: It is recommended to use a shaft encoder to measure print
speed if the production line speed varies.
The minimum speed which can be set is 0.1m/min.
The maximum speed which can be set is 228m/min, but this is dependant
on the print density and print resolution settings, shown in the table below.
Density 1 2 3 45 5
Resolution
300x300 76m/min 38m/min 25m/min 19m/min 15m/min

To set the print speed using the wireless USB keyboard:
(3) Move the cursor to highlight Speed.
(5) Type in the speed of the production line conveyor (m/min).
Using a PC
To set the print speed using a PC:
(3) In the Speed text box, type the speed of the production line conveyor
(m/min).
6-40 EPT024619 Issue 4 April 2017

INSTALLATION

To set the print speed using an Android device:
(3) Select print speed.
(4) Use the slider to select the speed of the production line conveyor
(m/min).
(5) Select OK.
EPT024619 Issue 4 April 2017 6-41

INSTALLATION
Set the Product Sensor Type

The procedures below, describe how to select either the internal or an
external product sensor in the G20i’s settings.
To set the product sensor type using the wireless USB keyboard:
(3) Move the cursor to highlight Sensor.
(5) Move the cursor to highlight either:
• Internal - To use an internal product sensor; or,
• External - To use an external product sensor.
Using a PC
To set the product sensor type using a PC:
(3) Change the Printing Mode to Sensor.
(4) Change the Sensor Mode Type to either:
• Internal - To use an internal product sensor; or,
• External - To use an external product sensor.
6-42 EPT024619 Issue 4 April 2017

INSTALLATION

To set the product sensor type using an Android device:
(3) Select sensor.
(4) Select either:
• Internal sensor - To use an internal product sensor; or,
• External sensor - To use an external product sensor.
(5) Select Set.
EPT024619 Issue 4 April 2017 6-43

INSTALLATION
Set the Print Delay

The procedures below, describe how to set the print delay values.
The print delay values, set the distance between when a print trigger signal
is received by the G20i and the point when a message is printed.
The print delay values also set the distance between printed messages.
To set the print delay using the wireless USB keyboard:
(3) Move the cursor to highlight Delay.
(5) Change the Delay Before value to set the distance between when the
print trigger is activated, and the point when the message will print.
(5mm to 500mm)
(6) Change the Delay After value to set the distance between when the
message has finished printing, and when the next message will start
printing. (50mm to 500mm)
Using a PC
To set the print delay using a PC:
(3) Under the Sensor tab, change the Delay Before value to set the
distance between when the print trigger is activated, and the point
when the message will print. (5mm to 500mm)
(4) Under the Sensor tab, change the Delay After value to set the
distance between when the message has finished printing, and when
the next message will start printing. (50mm to 500mm)
6-44 EPT024619 Issue 4 April 2017

INSTALLATION

To set the delay using an Android device:
(3) Select print delay.
(4) Change the Delay before print value to set the distance between
when the print trigger is activated, and the point when the message
will print. (5mm to 500mm)
(5) Change the Delay After value to set the distance between when the
message has finished printing, and when the next message will start
printing. (50mm to 500mm)
(6) Select Set.
EPT024619 Issue 4 April 2017 6-45

INSTALLATION
Set the Print Mode

The procedures below, describe how to set the G20i’s print mode.
The G20i has 2 print modes:
Print Mode Explanation
Sensor Mode The G20i will print 1 or more messages after each
pulsed input signal is received from a product
sensor.
Continue Mode The G20i will be triggered to print messages from a
continuous input signal from a product sensor.
Printing will only stop when the input signal stops.

Sensor Mode
To set the print mode as Sensor, using the wireless USB keyboard:
(3) Move the cursor to highlight Print Mode.
(5) The following settings can now be configured.
Mode: Select Sensor.

Repeat: Enter the number of times a message should
be repeated after each input signal. (0 - 100)
Delay: Enter the distance between each printed
message. (10 - 10,000)
6-46 EPT024619 Issue 4 April 2017

INSTALLATION
Continue Mode
To set the print mode as Continue, using the wireless USB keyboard:
(3) Move the cursor to highlight Print Mode.
(5) The following settings can now be configured.
Mode: Select Continue.

Delay: Enter the distance between each printed
message. (10 - 10,000)
Enable: Select either:
Level - A sensor signal will be required to start

printing.
Immediate - The G20i will start printing

immediately after Start is selected from the
Message menu.
EPT024619 Issue 4 April 2017 6-47

INSTALLATION
Using a PC
Sensor Mode
To set the print mode as Sensor using a PC:
(3) Change the Printing Mode to Sensor.
(4) The following settings can now be configured:
Type: Select either:

• External - if an external product sensor is
used to trigger printing.
• Internal - if an internal product sensor is
used to trigger printing.
Delay: Change the Before value to set the distance
between when the trigger signal is received
and when the first message is printed.
(10 - 10,000)
Change the After value to set the distance

between messages. (10 - 10,000)
Repeat Enter the number of times a printed message
Sensor: should be repeated. (0 - 99)
Fixed Length: Enter the distance between repeated
messages. (10 - 10,000)
Continue Mode
To set the print mode as Continue using a PC:
(3) Change the Printing Mode to Continue.
(4) Change the Fixed Length value to the distance between each printed
message. (10 - 10,000)
(5) If the printed message is not to be repeated, tick the No repeat data
tick box.
6-48 EPT024619 Issue 4 April 2017

INSTALLATION

Sensor Mode
To set the print mode as Sensor using an Android device
(3) Select print mode.
(4) Tick the Use sensor mode tick box.
(5) The following settings can now be configured:
Delay (mm): Enter the distance between each printed

message. (10 - 10,000)
Repeat time: Enter the number of times the message should
be repeated.
(6) Select Set.

Continue Mode
To set the print mode as Continue using an Android device
(3) Select print mode.
(4) Un-tick the Use sensor mode tick box.
(5) Set the Delay (mm) value to the distance between each printed
message.
(6) Select Set.
EPT024619 Issue 4 April 2017 6-49

INSTALLATION
Set Password Protection

The G20i can be password protected to prevent an unauthorised user
accessing the printer settings.
Notes: (1) By default the G20i’s password protection is disabled.
(2) The default password is: 1234567890.
(3) A password can be up to 10 alphanumeric characters in length.
(4) A wireless USB keyboard is required to set password
protection.
To set the password protection:
(3) Move the cursor to highlight Password.
(5) Move the cursor to highlight Active.
(7) Enter the old password.
(9) Enter the new password.
(11) Retype the new password
6-50 EPT024619 Issue 4 April 2017

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Domino G-Series

(2) EPT024619 Issue 4 April 2017

EPT024619 Issue 4 April 2017 (3)

Manufacturers name: Domino UK Limited

This declaration of conformity is issued under the sole responsibility of

Object of the declaration: Domino G20i Printer, from serial number

The object of the declaration described above is in conformity with the

2014/53/EU : Radio Equipment Directive

EN 61000-6-2:2005 Electromagnetic compatibility (EMC) – Part 6-2: Generic

EN 61000-6-4:2007/A1:2011 Electromagnetic compatibility (EMC) – Part 6-4: Generic

EN 60950-1:2006/A2:2013 Information technology equipment – safety – Part 1:

EN 300 328 V1.9.1 Electromagnetic compatibility and Radio spectrum

(4) EPT024619 Issue 4 April 2017

(6) EPT024619 Issue 4 April 2017

EPT024619 Issue 4 April 2017 (7)

(8) EPT024619 Issue 4 April 2017

PART 4 FAULT FINDING

EPT024619 Issue 4 April 2017 (9)

All Parts at issue 1 June 2016

(10) EPT024619 Issue 4 April 2017

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EPT024619 Issue 4 April 2017 1-3

When used correctly, printing inks do not cause problems. However,

1-4 EPT024619 Issue 4 April 2017

Spillages and Disposal

EPT024619 Issue 4 April 2017 1-5

Eye protection must be worn.

Protective clothing must be worn. Use adequate protective gloves. Consult

The equipment must be switched off and power removed.

Only trained personnel should carry out this procedure.

Beware of Electrostatic Discharge (ESD). Electrostatic precautions must be

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Domino G20i Thermal Ink Jet Printer

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Android Device Requirements

Operating System: Android version 4.0 and up.

CPU: Core 2 Duo 2x2.0 GHz

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300 X 300 DPI (When using an Android

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A 12V DC power supply input.

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Printer Status Lights

Printer Status Lights

Red light = Internal Product Sensor

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Wireless USB 2.0 Keyboard and LCD Screen,

PC with the Domino G20i PC application installed,

Android device with the Domino G20i application installed,

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Wireless USB Keyboard Interface

Settings Settings menu,

Main Menu Screen

Enter Confirm, save or apply a setting.