Quiz 4
Quiz 4
A) Network capacity
B) Poor quality of international service
C) Network standards
D) Regulatory constraints
E) Installation delays
2. Which of the following statements about connectivity in relation to global systems is
A) Few global corporations trust the security of the Internet.
B) The public Internet guarantees a basic level of service.
C) Many global corporations use private networks to communicate sensitive data.
D) Not all countries support basic Internet service.
E) The Internet provides a powerful foundation for providing connectivity among the dispersed units of glob
3. Based on your reading of the chapter, why should companies avoid creating an all-encompassin
A) This approach may fail due to a lack of visibility.
B) It is difficult to quantify and explain the benefits of information systems that are large.
C) "Grand design" approaches typically fail to identify centers of excellence.
D) Opposition is strengthened because of requirements for huge resources.
E) This approach will fail because of a lack of concrete objectives.
6. The chapter outlines four steps in developing an effective global system solution. Which of the fo
A) Identify outdated legacy systems to be replaced
B) Identify the core systems to coordinate centrally
C) Choose a developmental approach, incremental, evolutionary, or other
D) Make the benefits clear
E) Define the core business processes
7. Which of the following is not an important factor when implementing a global information system
A) Agreeing on common user requirements
B) Understanding if your computer system can operate in a global environment
C) Introducing changes in business processes
D) Coordinating applications development
E) Coordinating software releases
8. Which of the following is not one of the main benefits to implementing global systems?
A) Superior management and coordination
B) Vast improvements in operation
C) New economies of scale at production facilities
D) Reduced hardware costs
E) Optimization of the use of corporate funds
9. Which of the following occurs as a firm moves from local option systems to regional and global s
A) Agency costs increase.
B) Coordination costs decrease.
C) Transaction costs increase.
D) Both transaction and agency costs increase.
E) All costs increase.
10. Which of the following methods of encouraging local users to support global systems should b
A) Permitting each country unit the opportunity to develop a transnational application first in its home territo
B) Developing transnational centers of excellence
C) Requiring local units to agree on a short list of transnational systems
D) Using raw power
E) Involving users in the creation of the design without giving up control over the development of the projec
12. Which of the following is an emerging pattern of system configuration for multinational compan
A) Duplicated
B) Centralized
C) Networked
D) Decentralized
E) Autonomous
18. Which of the following statements about accounting practices in different countries is
A) German companies generally do not recognize a profit from a venture until the project is completely finis
B) British firms recognize profits before a project is finished, once they are reasonably certain they will get
C) Dutch firms separate tax calculations from reports to shareholders.
D) U.S. accounting practices focus on demonstrating compliance with strict rules.
E) British firms focus on showing shareholders how fast profits are growing
19. Which of the following is not a specific challenge to global business systems?
A) Shortages of skilled consultants
B) Cultural expectations
C) Different telecommunication standards
D) Different data transfer speeds
E) Unreliable phone networks
20. Which of the following is not a general cultural factor driving global business?
A) Global communication and transportation technologies
B) Political instability
C) Global knowledge base
D) Global culture
E) Global social norms
21. Which of the following best describes the relationship between system implementation and use
A) System implementation rarely benefits from user involvement.
B) System implementation benefits from user support, but does not require management support.
C) System implementation generally benefits from high levels of user involvement and managemen
D) System implementation benefits from management support, but does not require user support.
E) System implementation rarely benefits from management support.
22. Which of the following statements about the user-designer communications gap is
A) It occurs because users and information systems specialists tend to have different backgrounds, interes
B) It is one of the major reasons why user requirements are not properly incorporated into information syst
C) It is one of the major reasons why users are driven out of the implementation process.
D) When it is pronounced, it creates a very high risk of failure for a systems development project.
E) Information systems specialists prefer systems that are oriented toward solving business proble
29. You have been hired to implement an enterprise system that will automate much of the billing a
A) Information systems plan
B) Internal integration report
C) Sociotechnical design report
D) Organizational impact analysis
E) Strategic planning document
30. Which of the following strategies represents the proper approach to a high risk, high reward pro
A) Identify and develop
B) Avoid
C) Treat as a routine project
D) Pursue after all other projects are complete
E) Cautiously examine
32. Which of the following would not be covered in the Budget Requirements section of an informa
A) Requirements
B) Potential savings
C) Difficulties meeting business requirements
D) Financing
E) Acquisition cycle
33. Which of the following statements about scoring models is not true?
A) There are many qualitative judgments involved in using a scoring model.
B) A scoring model is useful for selecting projects where many criteria must be considered.
C) The most important outcome of a scoring model is the score.
D) A scoring model requires experts who understand the issues and the technology.
E) It is appropriate to cycle through a scoring model several times.
34. You have been hired by a firm in a non-information-intensive industry to evaluate its inventory o
A) High-risk projects
B) Low cost, low-benefit projects
C) High-benefit, low-risk projects
D) Any project that might be beneficial
E) Low cost, high benefit projects
35. Which of the following best describes the central method used in a portfolio analysis?
A) Performing an inventory of all of the organization's information systems projects and assets
B) Performing a weighted comparison of the criteria used to evaluate a system
C) Surveying a large sample of managers on their objectives, decision-making process, and uses and nee
D) Interviewing a small number of top managers to identify their goals and criteria for achieving success
E) Scoring proposed systems on a number of dimensions, and selecting the one with the highest score
36. The ________ consists of systems analysts, specialists from the relevant end-user business are
A) project management group
B) project team
C) IS steering committee
D) corporate strategic planning committee
E) system planning committee
37. Which of the following statistics from studies on failed projects is not true?
A) Large software projects on average run 33 percent over schedule.
B) Large software projects on average run 66 percent over budget.
C) Between 30 and 40 percent of all software projects are "runaway" projects that far exceed the original s
D) As many as 17 percent of projects turn out so badly that they can threaten the existence of the compan
E) The average cost overrun of IT projects is 20 percent.
38. All of the following are indications of a failed information systems project except:
A) employees are refusing to switch to the new system.
B) employees have created a spreadsheet solution to manipulate the data generated by the system.
C) a redesigned website has fewer visits to the customer support pages.
D) employees require training to properly use the system.
E) the system is not being used by anyone.
39. Which of the following is not one of the five main variables affecting project success?
A) Risk
B) Vendors
C) Time
D) Quality
E) Cost
40. Which of the following is not one of the immediate consequences of inadequate software projec
A) Cost overruns
B) Customer loyalty
C) Time slippage
D) Technical shortfalls
E) Failure to obtain anticipated benefits
41. Which of the following statements about mobile web apps is true?
A) Users access mobile web apps through their mobile device's web browser.
B) A mobile web app resides on the user's device.
C) A mobile web app only works on certain mobile platforms.
D) A mobile web app requires the user to sign onto a web page.
E) A mobile web app requires the user to login to a web service.
42. Compared to the use of proprietary components, web services promise to be less expensive an
A) their ability to integrate seamlessly with legacy systems.
B) their ability to enable communication among different systems using universal standards.
C) the ubiquity of the Internet.
D) the ability to reuse web services components.
E) their use of custom programming.
43. Groups of objects are assembled into software components for common functions, which can b
A) Object-oriented development
B) Component-based development
C) Structured methodologies
D) RAD
E) Agile development
44. Which of the following is not a top priority in mobile application development?
A) Designing for multitouch
B) Saving resources
C) Limiting the use of keyboards
D) Designing for keyboard data entry
E) Designing for a mobile device's camera or other features
45. A "responsive design" for mobile applications is a design that responds to a user's:
A) needs.
B) location.
C) voice commands.
D) digital device and screen size.
E) gestures.
46. What is the purpose of responsive web design?
A) It allows one website to serve different platforms, such as tablets, PCs, and mobile phones.
B) It allows websites to respond quickly to changing user needs.
C) It enables websites to customize design according to user preferences.
D) It enables websites to customize content based on user location and preferences.
E) It enables different people to responsively program the system.
48. As a technical project manager, you have decided to propose implementing a prototyping meth
A) Develop the prototype; use the prototype; revise and enhance the prototype.
B) Identify user requirements, develop the prototype, use the prototype, revise and enhance the pro
C) Define the requirements, develop solutions, select the best prototype, and implement the prototype.
D) Define the requirements, develop the prototype, revise and enhance the prototype.
E) Select the best prototype, define the requirements, and implement the prototype.
49. What is the primary driving factor for firms in selecting domestic outsourcing firms to build sys
A) To take advantage of technical skills the firm does not have
B) To save labor costs
C) To avoid change management issues
D) To reduce the cost of hardware
E) To avoid offshore outsourcing
50. Which of the following may occur when systems are created rapidly, without a formal developm
A) End users can take over the work of IT specialists.
B) The organization quickly outgrows the new system.
C) Hardware, software, and quality standards are less important.
D) Testing and documentation may be inadequate.
E) IT specialists dominate the design of the system.
53. ________ describe the transformation occurring within the lowest level of the data flow diagram
A) Design requirements
B) Information requirements
C) Technology design plans
D) object-oriented frameworks
E) Process specifications
55. To understand and define the contents of data flows and data stores, system builders use:
A) a data dictionary.
B) process specifications diagrams.
C) user documentation.
D) data flow diagrams.
E) systems analysis.
58. Transferring data from a legacy system to the new system would be defined by which category
A) Input
B) Database
C) Manual procedures
D) Conversion
E) Implementation
59. BPM software provides tools that help business do all of the following except:
A) identify and document processes requiring improvement.
B) create models of improved processes.
C) capture and enforce business rules for performing processes.
D) capture and identify information system requirements for a new system.
E) integrate existing systems to support new or redesigned processes.
60. The four kinds of structural organizational change enabled by IT, in order from least to most ris
A) rationalization, automation, reengineering, and redesigning.
B) rationalization, automation, reengineering, and paradigm shift.
C) automation, rationalization, redesigning, and paradigm shift.
D) automation, redesigning, restructuring, and paradigm shift.
E) paradigm shift, reengineering, rationalization, and automation.
al networks?
l systems is not true?
ting an all-encompassing, new global system when moving towards global operations?
ering changes.
al barriers.
ment for developing and operating systems.
or multinational companies?
eadquarters.
n resources.
ase while decentralizing production, sales, and marketing operations to units in other countries.
nt countries is not true?
e project is completely finished and they have been paid.
nably certain they will get the money.
implementation and user involvement and management support?
agement support.
vement and management support.
uire user support.
lopment project.
solving business problems or facilitating organizational tasks.
d compared.
oject tasks.
rganization levels.
onsibilities
er the risk.
gher than that for other projects.
ge-scale systems projects.
ate much of the billing and accounting work for a statewide HVAC services company. Which of the following
o evaluate its inventory of systems and IT projects. Which types of projects should the firm focus on?
folio analysis?
projects and assets
at far exceed the original schedule and budget projections and fail to perform as originally specified.
e existence of the company.
ct except:
oject success?
dequate software project management?
iversal standards.
n functions, which can be combined into large-scale business applications, in which type of software develo
s to a user's:
and mobile phones.
nting a prototyping methodology for a small web-based design project. What is the order of steps you will fol
duction system to correct errors, meet new requirements, or improve processing efficiencies are termed: