The Google Merchandise Store Measurement Plan - Analytics Help

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The Google Merchandise Store measurement plan

Business Objective: Sell merchandise that promotes the Google brand


You can think of the Google Merchandise Store as an average, medium-sized e-commerce business. At the top of their
measurement plan is the main objective of the store, which is to sell branded merchandise that promotes Google.

Strategy: Create an online adve ising campaign that directs customers to the Store website to
purchase Google-branded merchandise
To accomplish their objective, the Google Merchandise Store has a strategy to create an advertising plan that makes it
easier for customers to purchase Google-branded merchandise.

Tactic: Increase Android- Tactic: Increase revenue


branded merchandise referrals of Android-branded merchandise
To measure the success of their ad campaign, the Store The Google Merchandise Store will also want to measure
will use different tactics. Since Android is making a big the success of their ad campaign based on sales of
branding push, one tactic is to increase referral tra c to Android-branded products. So they have another tactic to
Android-branded merchandise pages. increase revenue from Android-branded merchandise.

Key Pe ormance Indicators (Metrics) Key Pe ormance Indicators (Metrics)


Tactics are measured by key performance indicators (or Tactics are measured by key performance indicators (or
KPIs). KPIs are the metrics the Store will use in Google KPIs). KPIs are the metrics the Store will use in Google
Analytics to measure their success. Analytics to measure their success.

KPI: Increase Android-brand merchandise referrals KPI: Increase conversion rate


The Google Store will want to measure increases in The Google Store will want to measure increases in
referral tra c to their website to understand whether conversion rates on their website to understand whether
they're increasing customer awareness of Android-brand they're generating more revenue from Android-brand
merchandise. merchandise.

KPI: Increase new users to Android-brand merchandise KPI: Increase total transactions


pages The Google Store will want to measure increases in total
The Google Store will want to measure increases in new Android-brand transactions on their website to
users to their website to understand whether they're understand whether they generate more revenue from
increasing customer awareness of Android-brand Android-brand merchandise.
merchandise.

KPI: Increase Android-brand merchandise pageviews KPI: Increase total merchandise revenue


The Google Store will want to measure increases in The Google Store will want to measure increases in total
pageviews to Android-brand merchandise pages to Android-brand merchandise revenue on their website,
understand whether they're increasing customer since that re ects the tactic of increasing revenue.
awareness.  

Segments (Dimensions)
You can view your KPIs using different segments to see insights about your business, such as what tra c sources are
driving referrals or driving conversion rates on your website. To analyze their KPIs, the Google Merchandise Store will
use segments for Customer Demographics, Tra c Sources, Device Type, and User Category.

Segment: Customer Demographics


Customer Demographics can help the Google Merchandise Store understand who is visiting Android-brand
merchandise pages and purchasing items.

Segment: Tra c Sources
Tra c Sources can help the Store understand where users are coming from.

Segment: Device Type
Device Type can help the Store optimize their site for different devices.

Segment: User Category
User Category tells the Google Merchandise Store how much of their tra c and purchases were from Google
employees compared to external customers.
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