TLIP507C Manage workplace information

Release: 1
TLIP507C Manage workplace information Date this document was generated: 27 May 2012

TLIP507C Manage workplace information

Modification History
Not applicable.

Unit Descriptor
This unit involves the skills and knowledge required to manage workplace information,
including identifying and sourcing information needs; collecting, analysing and reporting
information; using management information systems; contributing to the preparation of
operational plans; and preparing resource proposals.

Application of the Unit

Work is performed under limited or minimum supervision with general guidance on progress
and outcomes of work. It involves the use of discretion and judgement for self and others
when managing workplace information systems.
A range of opportunities may be used to develop the work area and to support the
development of information systems and appropriate strategies to deal with contingencies and
to encourage the achievement of the organisations goals and key performance objectives by
the work area and the individuals and teams within it.
Work involves responsibility for management of information processing and storage systems
in the workplace and the provision of leadership of others either individually or in teams.

Licensing/Regulatory Information
Not applicable.

Pre-Requisites
Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of
Employability Skills. The Employability Skills Summary of the qualification in which this
competency is packaged will assist in identifying employability skill requirements.

Approved Page 2 of 11
© Commonwealth of Australia, 2012 Transport & Logistics Industry Skills Council
TLIP507C Manage workplace information Date this document was generated: 27 May 2012

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.
Performance criteria describe the required performance needed to demonstrate achievement of
the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria

Element Performance Criteria

1 Identify and source 1.1 The information needs of individuals/teams is

information needs determined and the potential sources of information
are identified

1.2 Information held by the organisation is reviewed to

determine suitability and accessibility

1.3 Arrangements are made to obtain information

which is not available/accessible within the
organisation

2 Collect, analyse and report 2.1 Collection of information is timely and relevant to
information the needs of individuals/teams

2.2 Information is in a format suitable for analysis,

interpretation and dissemination

2.3 Information is analysed to identify and report

relevant trends and developments in terms of the
needs for which it was acquired

3 Use management 3.1 Management information systems are used

information systems effectively to store and retrieve data for decision
making

3.2 Technology available in the work area/organisation

is used to manage information efficiently and
effectively

3.3 Recommendations for improving the information

system are submitted to designated persons/groups

Approved Page 3 of 11
© Commonwealth of Australia, 2012 Transport & Logistics Industry Skills Council
TLIP507C Manage workplace information Date this document was generated: 27 May 2012

4 Contribute to the 4.1 Individuals/teams are involved in the preparation of

preparation of operational operational plans in ways which use their
plans contribution effectively and gains their support for
the outcomes

4.2 Operational plans are prepared and presented in

accordance with the workplace's guidelines and
requirements

5 Prepare resource proposals 5.1 Resource planning data is collected in consultation

with colleagues, including those who have a
specialist role in resource management

5.2 Estimates of resource needs and utilisation reflects

the workplaces business plans and customer and
supplier requirements

5.3 Proposals to secure resources are supported by

clearly presented submissions describing realistic
options, benefits, costs and outcomes

Approved Page 4 of 11
© Commonwealth of Australia, 2012 Transport & Logistics Industry Skills Council
TLIP507C Manage workplace information Date this document was generated: 27 May 2012

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant regulatory and code requirements

Relevant OH&S and environmental protection responsibilities, policies and procedures

Workplace protocols and procedures for the management of workplace information

Workplace business policies and plans as they relate to financial reporting and information
system management and improvement

Focus of operation of recording, reporting and statistical analysis systems and resources

Resource availability including the processing capacity of equipment and software systems
for statistical analysis of data

Typical problems that can occur with the management of workplace information and related
appropriate action that can be taken

Required skills:

Communicate effectively with others when managing workplace information

Read and interpret instructions and procedures relevant to the management of workplace
information

Interpret and follow operational instructions and prioritise work

Complete documentation related to the management of workplace information

Operate electronic communication equipment to required protocol

Work collaboratively with others when managing workplace information

Adapt appropriately to cultural differences in the workplace, including modes of behaviour

and interactions with others

Promptly report and/or rectify any identified problems that may arise during the
management of workplace information in accordance with regulatory requirements and
workplace procedures

Implement contingency plans for unplanned events

Approved Page 5 of 11
© Commonwealth of Australia, 2012 Transport & Logistics Industry Skills Council
TLIP507C Manage workplace information Date this document was generated: 27 May 2012

Apply precautions and required action to minimise, control or eliminate hazards that may
exist during work activities

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and

environments

Work systematically with required attention to detail without injury to self or others, or
damage to goods or equipment

Select and efficiently use information management systems and technologies

Select and appropriately apply technology, information systems and procedures to

workplace tasks

Adapt to differences in equipment in accordance with standard operating procedures

Approved Page 6 of 11
© Commonwealth of Australia, 2012 Transport & Logistics Industry Skills Council
TLIP507C Manage workplace information Date this document was generated: 27 May 2012

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the
performance criteria, required knowledge and skills, the range statement and the assessment
guidelines for this Training Package.

Critical aspects for assessment and The evidence required to demonstrate

evidence required to demonstrate competency in this unit must be relevant to
competency in this unit and satisfy all of the requirements of the
elements and performance criteria of this unit
and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace
procedures
other relevant aspects of the range statement

Context of and specific resources for Performance is demonstrated consistently

assessment over a period of time and in a suitable range
of contexts
Resources for assessment include:
a range of relevant exercises, case studies
and other simulated practical and knowledge
assessment, and/or
access to an appropriate range of relevant
operational situations in the workplace

In both real and simulated environments,

access is required to:
relevant and appropriate materials and/or
equipment, and/or
applicable documentation including
workplace procedures, regulations, codes of
practice and operation manuals

Method of assessment Assessment of this unit must be undertaken

by a registered training organisation
As a minimum, assessment of knowledge
must be conducted through appropriate
written/oral tests
Practical assessment must occur:
through appropriately simulated activities at

Approved Page 7 of 11
© Commonwealth of Australia, 2012 Transport & Logistics Industry Skills Council
TLIP507C Manage workplace information Date this document was generated: 27 May 2012

the registered training organisation, and/or

in an appropriate range of situations in the
workplace

Approved Page 8 of 11
© Commonwealth of Australia, 2012 Transport & Logistics Industry Skills Council
TLIP507C Manage workplace information Date this document was generated: 27 May 2012

Range Statement
RANGE STATEMENT

The range statement relates to the unit of competency as a whole. It allows for different
work environments and situations that may affect performance.

The workplace environment may involve single and multi-site locations

twenty-four hour operation and may include: large, medium and small companies

Services, products, risks, work systems and potentially vary across different sections of
requirements may: the workplace

Operations involve: internal and external customer and supplier

contact and related information coordination

Information may be: in print or electronic form and may include

forms, letters, memos, operational data,
faxes, manifests, inventories, orders,
invoices, freight documentation and other
documents, records and data required within
warehousing, stevedoring,
transport&distribution operations

Communications systems may involve: telephone

fax
email
electronic data transfer of information (EDI)
mail

Consultative processes may involve: other employees and supervisors

customers and suppliers
management and union representatives
industrial relations and OH&S specialists
other professional or technical staff,
contractors and maintenance personnel

Depending on the type of organisation company procedures

concerned and the local terminology used, enterprise procedures
workplace procedures may include:
organisational procedures
established procedures

Information/documentation may include: workplace policies and procedures

Approved Page 9 of 11
© Commonwealth of Australia, 2012 Transport & Logistics Industry Skills Council
TLIP507C Manage workplace information Date this document was generated: 27 May 2012

relevant contracts and agreements

quality or enterprise work specifications and
procedures
manufacturers specifications and/or
supplier's advice, recommended procedures,
policies and instructions
guidelines relating to minimising risks to the
environment and compliance with OH&S
requirements
supplier and/or client instructions
material safety data sheets
relevant agreements and codes of practice
legislation, regulations and related
documentation, including regulations related
to hazardous substances, dangerous goods
and environment protection
reports of accidents and incidents within
regulatory requirements and enterprise
procedures
workplace guidelines on appropriate
workplace language and communication
strategies and interpretation of relevant
information
quality assurance procedures
workplace agreements and awards
workers compensation
emergency procedures

Applicable regulations and legislation may relevant regulations, standards and codes of
include: practice
relevant Australian and state/territory OH&S
legislation
equal employment legislation and related
policies
environmental protection regulations
hazardous substances and dangerous goods
codes
relevant Australian standards and
certification requirements
licence, patent or copyright arrangements

Approved Page 10 of 11
© Commonwealth of Australia, 2012 Transport & Logistics Industry Skills Council
TLIP507C Manage workplace information Date this document was generated: 27 May 2012

Unit Sector(s)
Not applicable.

Competency Field
P - Business Planning

Approved Page 11 of 11
© Commonwealth of Australia, 2012 Transport & Logistics Industry Skills Council