International Journal of Innovative Technology and Exploring Engineering (IJITEE)

ISSN: 2278-3075, Volume-9 Issue-2, December 2019

Food Delivery System using Servicenow

Chandra Sekhar Maganty, K. Sai Prasanthi, A.Jahnavi, N.V.Anusha, J.Tejomayee

Abstract: In this paper we clearly discussed how a tool is used to

create a application, how secure the application and how III. WHAT IS SERVICENOW?
efficiently it is used by the customer. we developed an application
for ordering food in our college canteens due to heavy rush in the ServiceNow is an IT Service Management(ITSM) software
college break time. Due to this application student can deliver the platform. It helps you automate the management of IT
food very fastly. By using this application every customer can track Business(ITBM) [1]. This cloud based platform is designed
their food details easily by using ServiceNow catalog stages. based on ITIL guildelines.
Index Terms :Food, Order, Virtual agent ServiceNow focuses on service orientation towards
projects,operations and processes.This uses machine learning
I. INTRODUCTION: to optimize data and workflows to help modern business
Now-a-days many industries are using ServiceNow tool for become quicker and more efficient.It provides
doing different types of projects. It is very easy to create a agility,energy,efficiency to achieve event and problem
managementgoals.
application using this tool. By using this tool we can easily
retrieve our data and easily store our data in the cloud, it is a IV. WHO USES SERVICENOW
cloud based tool. we didn’t want much coding to creating a
Following stake holders use ServiceNow to achieve their
application. In service now tool the code is already in built in
business goals:
it. If we want to write scripts in it to work our project in a 1) Employee: use it to request related ITservices.
different way we can use codes.So we want to learn java 2) Administrators: service now supports user access, roles
script to write a code in the service now platform.It is the best and previlege management foradministrators.
and easy way to create a application very easily.Recently 3) Implementors: used it to deploy process applications and
service now is a trending tool in industries and it is updating platform features that satisfy the business needs of
anorganization.
more features in it.They are integrating machine learning and
4) Developers: Create new script functionality to extend the
artificial intelligence in thetool. standard setup [1].

II. WHYSERVICENOW V. MODULES WEUSED:

This provides them with knowledge about the state of their 1) Serviceportals:
networks, systems and software. In addition, the device can Service Portal is a portal framework that enables
easily create interactive and intuitive dashboards that can
administrators to create a user-friendly mobile self service
produce reports just by pressing a button. The systems can
also easily create interactive intuitive dash boards that can experience. It interacts with parts of the Service now
produce reports, simply by pressing a button. other platform so user can use the Service Portal to access specific
advantages include allowing users to define goals and assign platform features. In service portal we uses widgetslike…
tasks in real time automatic ticket routing, a self service to  Login: Every user has a login credentials to access the
platform that encourages efficiency and productivity ,and the portal if he/she is already a user to thatportal.
ability to identify recurrent ITissues .  Icon link: If he/she is not a user then they want to register
as a new user by using the iconlink.
 User profile: It is used to show the user picture anddetails.
 Requests and Approvals: In this we can see the what are
Revised Manuscript Received on December 05, 2019.
Chandra Sekhar Maganty, Assistant Professor, Department of the requested items we send for the approval of manager or
Computer Science and Engineering, KoneruLakshmaiah Education some body in the requests and in approvals we can see any
Foundation, Vaddeswaram, AP, India. one are requested us forapprovals.
K. Sai Prasanthi, Assistant Professor, Department of Computer Science  Change password: After getting the login credentials to a
and Engineering, KoneruLakshmaiah Education Foundation, Vaddeswaram,
AP, India. new user it can ask that would you able to change password
A.Jahnavi, Department of Computer Science and then we can change thepassword.
Engineering, KoneruLakshmaiah Education Foundation, Vaddeswaram, AP,  Virtual agent designer :It is the icon which is used to order
India. the items throughchat.
N.V.Anusha, Department of Computer Science and
Engineering, KoneruLakshmaiah Education Foundation, Vaddeswaram, AP,

India. 
J.Tejomayee, Department of Computer Science and 
Engineering, KoneruLakshmaiah Education Foundation, Vaddeswaram, AP, 
India. 


Published By:
Retrieval Number: B6811129219/2019©BEIESP
Blue Eyes Intelligence Engineering
DOI: 10.35940/ijitee.B6811.129219 4293 & Sciences Publication
 Food Delivery System using Servicenow

The following are the portal design of our pages: theServiceNow platform[3].
1) login page 5)Virtual agent designer:
2) home page If we want to use virtual agent designer first we want to
follow these particular steps
 We want to install some necessary plugins like ITSM
Virtual agent, Glide virtualagent
 Then go to ServiceNow main browser and search for
designer init.
 Then click on designer, then we are redirecting to virtual
agent designer topicpage
 Then activate the topics which we want then add a role to
it forvisibility.
 If we want change any thing in the flow chat we can
change it, otherwise publish the designer.
Fig 1.1 Login page 6)Catalogs:
Catalog is used to insert the pictures in our application which
we want to display .Here we can create desktop images, icon
images and add prices to every image what we uploaded. Here
we can connect the workflow with the catlogs for running the
task in the catalogs which can create a real time visibility to
the customer that can track their details. for every catalog we
want to add process engine to trigger the workflow. Then add
the workflow in it.
7)Workflows:
As we need a structured system flow for everything happen in
Fig 1.2 Home page a specified manner, wokflow in ServiceNow is used to
2) Roles: automate applications activities, workflow activities include
Roles are used for security purpose. By using roles we hide user, approvals, notifications, test and conditions. workflow
some functionalites to users because we are not giving all start with an activities beginning and end with an activity
control to the customers. If we want to hide some widgets or ending. unless they are published workflows will not be
some application menu in the application navigator we are executed. waiting around can be a bottleneck in any business
using roles mainly in the service now. Roles are used in decisions,actions and responses.manual are non
scoped applications because in global scope we need not to communicating processes or systems make those bottlenecks
use roles because it can access by any one who are using that worse processes need to be streamlining and more processes
particular application.so all are used to create their application automated. For automated workflows, communications
in the scopedone. involving forms demands permitions and events can be
3) Scripts: streamlined used in a drag and drop interface which visualizes
ServiceNow uses industry-standard JavaScript to extend the entire interface sequence of activities in a flowchart that is
application functionality. ServiceNow APIs provide classes easy to understand. Activities can include anything from
and methods to do things like: record generation and client and configuration to running,
tasks, scripts and more from pending approvals. you can create
 Use database tables to interact with: query, update,
automation of processes that drive your business that were
create,delete
previously manualor disconnected. Workflow provides a drag
 Datavalidation
and drop interface for platform wide automation ofmultistep
 Prompt users with warnings, confirmations, ormessages
 Launch workflows, scheduled jobs, andevents processes Each workflow consists of a sequence of activities
 Interact with 3rd party webservices[2]. such as record generation, notification of pending approvals to
4) Plugins: users, or running scripts .As a type of flowchart, the graphical
Plugins provide functionality with in a Service now Workflow Editor visually represents workflows[4].
instance. Many plugins are active in the base Service
now system. Optional functionality is provided with plugins
that administrators can activate, request, or purchase. we used
three pugins in this project they are user registration request,
ITSM virtual agent conversation ,glide virtualagent.
Follow these steps to activate the plugin.
Request a plugin:Some plugins must be activated by ServiceNow
personnel. These plugins do not appear in the System Definition >
Pluginslist.
Purchase a plugin:Some features require a separate subscription
from the restof


Published By:
Retrieval Number: B6811129219/2019©BEIESP
Blue Eyes Intelligence Engineering
DOI: 10.35940/ijitee.B6811.129219 4294 & Sciences Publication
 International Journal of Innovative Technology and Exploring Engineering (IJITEE)
ISSN: 2278-3075, Volume-9 Issue-2, December 2019

VII. DESCRIPTION:
If we order an item by login into our portal then first select an
item which are available in the menu through virtual agent
designer ie click a chat icon which is present in the right most
bottom.Then click on show me everything after open the chat
icon. Then enter an item which you require and then select the
image that you want to order in the chat boot itself.Then it ask
that whether you want to order the item or else choose another
item.if you want to order that particular item click the below
link which is available else the above process will continue to
search the another item then click yes.when you click on
order an item then it will be redirect to ordering page.There
we want to order an item and that request will reach to
owner.we can track our food by using catalogstages.

Fig 5.7.1 Workflow

VI. FLOWCHART:

Fig 7.1 Virtual agent designer

VIII. RESULTS:
STAGE 1:

Fig 8.1 Order approved

First catalog task will check mark indicate that the order item
which was selected was approved.
Fig 6.1 Flow chart

This flow diagram explains the entire process

Published By:
Retrieval Number: B6811129219/2019©BEIESP
Blue Eyes Intelligence Engineering
DOI: 10.35940/ijitee.B6811.129219 4295 & Sciences Publication
 Food Delivery System using Servicenow

STAGE 2: REFERENCES
1. https://www.guru99.com/servicenow-tutorial.html.
2. https://developer.servicenow.com/app.do#!/training
/article/app_store_learnv2_scripting_jakarta_introduction_to_scripting_i
n_servicenow/app_store_learnv2_scripting_jakarta_introduction_to_ser
vicenow_scripting?v=
3. [3]https://docs.servicenow.com/bundle/genevaservicenow-
platform/page/administer/plugins/concept/c_ServiceNowPlugins.html.
4. https://www.servicenow.com/products/workflow.html

AUTHORS PROFILE
Mr. Chandra Sekhar Magantyis working as
Fig 8.2 Order is received to owner Assistant Professor in department of CSE in
If second catalog task check mark it indicate that owner KoneruLakshmaiah University. His research area is
receive the order. IOT and Network Security. He has published several
papers in area of Network Security and IOT. He is
STAGE 3:
having around 12 years of experience in teaching Area
of interest in subjects are Network Security, Enterprise
Programming, Web Technologies, OOPS through
java, etc

Mrs. K Sai Prasanthiis working as Assistant

Professor in department of CSE in
KoneruLakshmaiah University. Her research area is
IOT and Network Security. She has published several
papers in area of Network Security and IOT. She is
having around 11 years of experience in teaching
Area of interest in subjects are Network Security,
Operating Systems, Computer Architecture,
Fig 8.3 Food is preparing
Computer Network, etc..

If owner is approved it redirect to food preparing stage A JAHNAVI is pursuring B.Tech in department of
STAGE 4: CSE in Koneru Lakshmaiah University. Her research
area is cloud computing. She is servicenow certified
application developer and currently working on many
servicenow projects. She also participated in sevicenow
hackathon. Her interested subjects are DBMS, OS,
OOPS through Java.

J TEJOMAYEE is pursuring B.Tech in department of

CSE in Koneru Lakshmaiah University. Her research
area is cloud computing. She is servicenow certified
application developer and currently working on many
servicenow projects. She also participated in sevicenow
hackathon. Her interested subjects are DBMS, OS,
OOPS through Java.
Fig 8.4 Food is picked and delivered
If food is prepared then order is picked up by delivery person N.V.ANUSHA is pursuring B.Tech in department of
then fourth stage will check mark if it is successfully CSE in Koneru Lakshmaiah University. Her research
delivered area is cloud computing. She is servicenow certified
application developer and currently working on
many servicenow projects. She also participated in
IX. CONCLUSION sevicenow hackathon. Her interested subjects are
DBMS, OS, OOPS through Java.
By using this application we can order the food very easily
and it will deliver as early as possible. students need not to
wait for a long time in the que .It is profit to both students and
canteen owners because no need to go to outside for food by
student then the owners should get profitable

X. FUTURESCOPE
We can extend this project by adding extra features like contact
support,live location tracker,live chat with the customers who order
for food etc.. In this way we can add extra features to thisapplication.

Published By:
Retrieval Number: B6811129219/2019©BEIESP
Blue Eyes Intelligence Engineering
DOI: 10.35940/ijitee.B6811.129219 4296 & Sciences Publication