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Cancellation Protection - Norwegian PDF

Cancellation Protection provides refunds for airline tickets if the passenger or a close family member becomes ill. It can only be purchased when booking a ticket and covers all passengers listed. To receive a refund, the ticket must be cancelled within 30 minutes of departure and original medical documentation must be provided proving the illness and family relationship if applicable. Cancellation Protection insures tickets for $12 per person against acute illness or death but does not cover supplementary purchases or cancellations due to changed travel plans or pre-existing medical conditions.

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129 views2 pages

Cancellation Protection - Norwegian PDF

Cancellation Protection provides refunds for airline tickets if the passenger or a close family member becomes ill. It can only be purchased when booking a ticket and covers all passengers listed. To receive a refund, the ticket must be cancelled within 30 minutes of departure and original medical documentation must be provided proving the illness and family relationship if applicable. Cancellation Protection insures tickets for $12 per person against acute illness or death but does not cover supplementary purchases or cancellations due to changed travel plans or pre-existing medical conditions.

Uploaded by

Stephan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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5/13/2019 Cancellation Protection | Norwegian

Cancellation Protection
How Cancellation Protection works
If you've purchased Cancellation Protection, you'll get a full ticket refund if you're unable to
travel because you or a close family member falls ill.

Cancellation Protection can only be ordered online when you book your ticket and can't be
added to an existing booking.

Cancellation Protection covers all passengers listed in the booking.

You must cancel your ticket (up to 30 minutes before scheduled departure) by calling our
Contact Centre.

Person in booking falls ill: You'll need to produce an original medical certificate to request a
refund.

Illness of a close family member: You'll need to produce an original medical certificate and
family relationship documentation to request a refund.

Cancellation Protection
Insure your ticket against illness for 12 USD per person, per booking.

What we cover
We will refund your ticket in the case of acute illness or death of one of the passengers
listed in the booking.

We will refund your ticket in the case of acute illness or death for an immediate family of
one of the passengers in the booking. We define “immediate family" as your
spouse/registered partner, co-habiting partner, children, parents, parents-in-law, siblings
and grandparents.

We will cover cancellation because of serious complications in a pregnancy up to 4 weeks


before your due date.

What we don't cover

https://www.norwegian.com/us/infourl/infoidinsurancemoreinfo/ 1/2
5/13/2019 Cancellation Protection | Norwegian

We do not cover supplementary purchases made with any of our partners, such as hotels,
car rental and activities, unless they're part of a Norwegian Holidays package purchased in
conjunction with Cancellation Protection.
We do not cover cancellations made because the reasons for your journey fall through.
We're not able to refund the cost of Cancellation Protection.

We do not cover cancellations made for the following medical reasons:


examination, treatment and/or admittance to hospital which was planned before your
flight was booked
elective surgery

Request a refund
To request a refund you need to:

cancel your ticket up to 30 minutes before departure by calling our Contact Centre

send us an original medical certificate from your doctor specifying the nature of your illness
for the relevant travel date(s)

send us documentation of your family relationship (if applicable)

Once we receive these documents, we'll transfer the refund to the card used to book the flight.

Submit your claim online


Now that you know what to do, you can submit your claim online.

https://www.norwegian.com/us/infourl/infoidinsurancemoreinfo/ 2/2

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