Microsoft 2019

Corporate Social
Responsibility Report
 Content
Our approach
02 Letter from Satya Nadella

03 Impact at a glance

04 Approach to CSR and reporting

Trust and responsibility

06 Privacy and cybersecurity

09 AI

12 Human rights

15 Responsible sourcing

18 Empowering our employees

Closing the opportunity gap

23 Broadband access

25 Skills and employability

28 Empowering nonprofits

30 Accessibility

Protecting our planet

33 Environmental sustainability

Resources
37 Reports hub

Page 1
Satya Nadella
Read the 2019 letter from our CEO

At its core, responsibility

is about earning and
sustaining the trust of the
customers and partners
we empower and the
communities in which we
live and work. Without
trust, none of our progress
is possible.

Our approach

03 04
Impact at a glance CSR and reporting

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IMPACT AT A GLANCE

26 million 6.5 trillion 67 countries

People around the Signals analyzed each day, 358 companies and 139
world connected plus processing of 450 billion international and civil society
with tools, best authentications and scanning organizations mobilized to join
practices and 400 billion emails for malware The Paris Peace Call for Trust and
guidance for GDPR and phishing each month as we Security in Cyberspace.
Trust and compliance. work to protect our customers.
responsibility
$125 million $500 million
Over five years committed to using In loans and grants to accelerate the
artificial intelligence to tackle some of construction of more affordable housing in
society’s biggest challenges. the Puget Sound region.

Over 110 40 million $1.5 billion

Nonprofit organization Unserved and underserved In donated or
partnerships in 42 countries people around the globe to discounted software
to reach millions of young be connected with high speed and services
people with quality digital internet access by 2022 through via Microsoft
skills and computer science a new international track of our Philanthropies.
Closing the experiences. Airband Initiative.
opportunity gap
$170 million 152 percent
(including company match) Increase in the number of women
Through our employee giving program to corporate vice presidents.
support nonprofits in local communities
around the world.

75 percent $15 per metric ton

Reduction in operational emissions to be achieved by 2030, Internal carbon fee, nearly
achieving the Paris Accord targets two decades early. doubling our previous fee.

Protecting 60 percent
our planet Renewable energy for powering our datacenters to be
achieved by the end of this year, with 70 percent achieved
within the next four years.

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OUR APPROACH

Empowering every person and every organization to achieve more requires careful attention to the impact of
our business practices, policies, and community investments.

Our business practices and policies reflect our commitment to making a positive
impact around the globe. We work to apply the power of technology to earn
and sustain the trust of the customers and partners we empower and the
communities in which we live and work. This focus extends to our work to build
a sustainable future where everyone has access to the benefits and opportunities
that technology can bring. It’s central to our mission to empower every person and
Our organization to achieve more, and it’s why many of our employees come to work
every day.
commitment
Further, it’s a commitment that strongly aligns to the United Nations Sustainable
Development Goals. We demonstrate our commitment to sustainable development
through our products and solutions, our responsible business practices, our
programs, our policy and advocacy work and our philanthropic investments.
Explore the pages of this report to learn about some of the ways we’re harnessing
technology to empower a sustainable future for everyone.
Visit our CSR site for more about our sustainable development commitment

We know that the decisions we make affect our employees, customers, partners,
shareholders, suppliers, and communities and we take their voices into account.
Microsoft receives input from millions of people each year—from individual
customers to policymakers and global human rights specialists. We bring outside
perspectives into the company and inform our business decisions through a variety
of feedback channels. We go beyond formal channels, proactively engaging with
Working
key stakeholders, advocacy groups, industry experts, Corporate Social Responsibility
together with (CSR) rating agencies, CSR-focused investors, and many others. We also share our
stakeholders learnings and practices thereby generating industry dialogue, informing public
debate, and advancing greater progress.

We place a premium on transparency and embrace our digital world to share

both year-end and year-round updates. We’ve designed our CSR report PDF as a
resource to help guide our stakeholders to the wealth of rich information available
across the web about how we’re making the world a better place. In his annual
shareholder letter, Satya Nadella, addresses our business and social impacts and
sets the stage for both the 2019 CSR and Financial annual reports. Unless otherwise
About this stated, the information in this report covers all of the Microsoft global operations
report during the 2019 fiscal year (July 1, 2018 to June 30, 2019).

Learn more about our CSR and reporting approach

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Trust and responsibility

06 09
Privacy and AI
cybersecurity

12 15
Human rights Responsible sourcing

18
Empowering our
employees

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 PRIVACY AND CYBERSECURITY

We recognize privacy as a fundamental human right. We work to preserve our customers’ ability to
control their data, make informed choices to protect their privacy, and support critical efforts to secure
cyberspace against new and emerging threats.

We commit to working collaboratively across industry, governments, educational

Our commitment institutions, and NGOs in the fight to protect privacy and cybersecurity for
and approach
individuals and businesses around the globe.

Privacy The cloud offers us enormous potential, not only in driving innovation and
efficiencies but also in serving as a secure location for storing confidential
and sensitive information. These new technologies, however, raise challenging
questions about the rules for how related data should be treated. Businesses
and individuals have the reasonable expectation that the information they create
and store in digital form should be accorded the same privacy protections as
information they commit to paper. Microsoft product development and privacy
practices focus on six key privacy principles:

Learn more about our principles

Cybersecurity To maintain global trust in technology—and secure cyberspace against new and
emerging threats—public policy must continue to evolve. Microsoft supports
these critical efforts, focusing on four broad themes of concern to policymakers:
cybersecurity policy and resilience, cloud security and assurance, a Digital Geneva
Convention, and cybercrime legislation and strategy. We also work with law
enforcement and other public/private partnerships via our Digital Crimes Unit to
disrupt nation-state activity.

Defending Threats to our democratic processes from cyber-enabled interference have become
democracy a critical concern. Through our Defending Democracy Program, we work with
stakeholders including governments, non-government organizations, academics,
and industry all in democratic countries globally to protect campaigns from
hacking, increase political advertising transparency online, explore technological
solutions to preserve and protect electoral processes, and defend against
disinformation campaigns.
Read the program announcement

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 We’re driving compliance across our cloud, helping users view and control their
Highlights activity, and engaging with stakeholders on the future of artificial intelligence.

Complying with Microsoft is committed to making sure that our products and services comply with
GDPR GDPR. We also provide our commercial customers with robust tools, backed up
by contractual commitments, to help them comply. Since GDPR became enforced
on May 25, 2018, over 26 million people around the world have used Microsoft’s
Privacy Dashboard to control their personal data and exercise GDPR privacy rights,
which Microsoft has extended to all of our consumer customers worldwide.
Learn more about our progress

Creating a safer Cybersecurity is one of the most critical challenges we and our customers face. We
world for digital continue to invest in innovation and partnerships around the globe to address this
transformation challenge. We’re working to protect our customers by analyzing more than
6.5 trillion signals each day, processing 450 billion authentications and scanning
400 billion emails for malware and phishing each month.
Learn more about our measures

Protecting political Our Defending Democracy Team is driving critical work to protect political
campaigns campaigns, candidates and the institutions of democracies. This team has
introduced ElectionGuard, Microsoft 365 for Campaigns and has deployed
AccountGuard in some 26 countries.
Learn more about our progress

Promoting trust We’ve partnered with the Government of France to mobilize 67 countries, 358
and security in companies, and 139 international and civil society organizations to join the Paris
cyberspace Peace Call for Trust & Security in Cyberspace.
Learn more about this step toward digital peace

Tools and Weapons: A new book by Microsoft President Brad Smith and Microsoft Senior Director of
The Promise and External Relations and Executive Communications Carol Ann Browne, discuss the
the Peril of the impact of AI, the rise of cyberattacks, threats to digital privacy and more.
Digital Age
Learn more about the book

Law Enforcement Requests Report US National Security Orders Report

Reporting This semi-annual report provides This semi-annual report provides the
resources
information about the legal demands data we’re legally allowed to share about
for customer data we receive from demands for customer data we receive
law enforcement agencies around the from the US government pursuant to
world, as well as our responses to them. national security laws, as well as our
responses to them.

Content Removal Requests Report

This semi-annual report provides information about the number of requests
received and accepted to remove access to content that is available online through
one of our consumer products or services.

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Get the bigger Explore these key resources to learn more about our work.
picture

Privacy The Microsoft privacy statement explains what personal data we collect from users
statement and how we use it.

Review the statement

Microsoft Trust The Trust Center provides enterprise and business customers information on how
Center Microsoft protects their data across our cloud services, including how we can help
organizations comply with GDPR.
Visit the Trust Center

A Cloud for Our policy roadmap covers a range of policy areas and provides a comprehensive
Global Good set of recommendations and considerations mapped to a trusted, responsible,
and inclusive cloud.
Visit the cloud policy roadmap

Security From individuals to enterprise businesses, we’re committed to helping our

customers get secure—and stay secure—in a world of persistent cyberthreats.
Visit our Microsoft Secure site

Microsoft on the Visit our Microsoft on the Issues blog for the latest updates about our work to
Issues: Privacy defend and protect privacy for individuals and businesses around the world.
Visit the blog

Microsoft on the Issues: Visit our Microsoft on the Issues blog for the latest updates about our support for
Cybersecurity critical efforts to secure cyberspace.
Visit the blog

Microsoft on the Issues: Visit our Microsoft on the Issues blog for the latest on our program expansions
Defending democracy and updates toward protecting the integrity of our democratic processes and
institutions.
Visit the blog

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 AI

We build AI responsibly, taking a principled approach to guide the development and use of artificial
intelligence with people at the center of everything we do.

Designing AI to be trustworthy requires creating solutions that reflect ethical

Our commitment
principles that are deeply rooted in important and timeless values. We then apply
and approach
those principles to empower innovative solutions.

Microsoft AI Fairness Reliability & Safety Privacy & Security

Principles AI systems should treat all AI systems should perform AI systems should be
people fairly. reliably and safely. secure and respect
privacy.

Inclusiveness Transparency Accountability

AI systems should AI systems should be AI systems should
empower everyone and understandable. have algorithmic
engage people. accountability.

Learn more about our principles

AI for Good AI is fueling some of the most creative people on our planet to make change once
thought impossible a reality.

Through our AI for Good initiative, we seek to combine Microsoft’s technology and
AI expertise with the talent of groups around the world to solve humanitarian issues
and create a more accessible and sustainable world.

AI for Earth AI for Accessibility

Placing AI technology and cloud software Leveraging the power of AI to amplify
in the hands of those working to solve human capability for the more than one
global climate issues. billion people globally with disabilities.
Learn more about AI for Earth See how AI is empowering lives

AI for Humanitarian Action AI for Cultural Heritage

Leveraging AI to support disaster Leveraging the power of AI to empower
recovery, address the needs of children, people and organizations dedicated
protect displaced people, and promote to the preservation and enrichment of
human rights. cultural heritage.
See our commitment in action Learn about our commitment

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 We’re driving compliance across our cloud, helping users view and control their
Highlights activity, and engaging with stakeholders on the future of artificial intelligence.

Microsoft announces A new and fourth pillar to Microsoft’s AI for Good portfolio will use artificial
AI for Cultural Heritage intelligence to work with nonprofits, universities, and governments around the
world to help preserve the languages we speak, the places we live, and the artifacts
we treasure.

Read the announcement

Using AI to In conjunction with the 2018 United Nations General Assembly meeting, we
help save lives announced AI for Humanitarian Action committing $40 million over 5 years.

See the blog post by Brad Smith

Ag-Analytics helps Sharing Microsoft’s goal to help monitor, model, and manage earth’s natural
farmers and researchers resources with cloud and AI, Ag-Analytics brings precision agriculture to
use AI to prepare for fruition in a platform that helps farmers leverage all available data to make the
climate change best decisions for their land.

Learn more

Microsoft and National With the help of artificial intelligence, new grantees are actively working to uncover
Geographic Society new insights to better monitor, model, and ultimately manage the world’s natural
announce AI for Earth resources more effectively and sustainably.
Innovation grantees
Find out more about these changemakers

Using AI to drive Last year we launched our AI for Accessibility program, a $25-million
accessible innovation commitment to drive innovation and amplify human capability for people
around the world with disabilities. AI for Accessibility now has grantees across the globe
leveraging our technology to empower people with disabilities.

Learn more about our grantees

Innovative solutions We see huge potential for artificial intelligence, remote sensing, data analytics
to water security and adaptive innovation to be applied to water security challenges, especially
when paired with conservation science, and impact investment. Microsoft’s AI for
Earth program and The Nature Conservancy’s collaboration with the Techstars
Sustainability Accelerator offer some examples of how such innovations can drive
adaptive water solutions.

Find out more about these innovative solutions

Page 10
Get the bigger Explore key resources to learn more about what AI can do in the hands of
picture changemakers.

Tools and Weapons: A new book by Microsoft President Brad Smith and Microsoft Senior Director of
The Promise and External Relations and Executive Communications Carol Ann Browne, discuss the
the Peril of the impact of AI, the rise of cyberattacks, threats to digital privacy and more.
Digital Age Learn more about the book

Microsoft AI Learn more about our approach to AI, our products and services, and how people
and organizations are working together to transform our world for the better.
Visit the AI site

AI for Good Providing technology, resources, and expertise to empower those working to solve
humanitarian issues and create a more sustainable and accessible world.
Learn about AI for Good

AI for Business Microsoft AI drives digital transformation across industries.

Learn about AI for Business

The AI blog Find cutting-edge examples of Microsoft AI in action and learn how it’s bringing
people and organizations together.
Explore the AI blog

Innovation At Microsoft, we strive for meaningful innovation with products and services that
stories both improve our lives daily and have the potential to change the world.
Learn about Microsoft Innovation

Page 11
 HUMAN RIGHTS

We aim to respect human rights in the way we do business and to advance those rights with the power
of technology.

Our commitment Microsoft aspires to leadership in business and human rights and to serve as a
and approach catalyst for action by others—in the technology sector and beyond.

Class-leading due We aim to conduct best-in-class human rights impact assessments on our salient
diligence human rights actions and emerging trends in business and human rights.

Rights-aware We’re deploying an integrated approach to human rights decision making across
decision making key aspects of Microsoft.

Proactive We use actions and public statements to demonstrate that Microsoft is an

engagement important voice, and we advocate for the promotion of human rights.

Transparent We’re advancing transparency in our work and promoting human rights through
leadership increased disclosure and engagement.

The UN Guiding Principles on Business and Human Rights and the Global
Highlights Network Initiative Principles on Freedom of Expression and Privacy steer our human
rights work.

Global human rights A focus on human rights helps our employees to make good decisions and
standards ethical choices, and builds trust with our customers and partners. As articulated
in Microsoft’s Global Human Rights Statement we rely on international standards
to ensure that our business activities respect and promote human rights so that
technology plays a positive role across the globe.
Learn about our global human rights efforts

Empowering the UN We’re working with the UN Human Rights Office to help them develop
technology to predict, analyze, and respond to human rights situations. We’re also
collaborating on joint projects and have provided a multi-million-dollar grant to
support ongoing efforts.
Learn about our partnership

AI and human rights Artificial intelligence can improve life in many ways and help solve societal
problems, but AI comes with both challenges and opportunities. We need to
address the challenges together with shared responsibility. Our book, The Future
Computed, outlines the future of responsible AI technology.
Learn about The Future Computed

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 Collaborating with Integrating critical human rights issues directly into education can generate
UC Berkeley innovative approaches to managing our responsibilities and may help create the
next generation of ethical leaders. We’re partnering with UC Berkeley to provide
annual conferences, student consulting projects, and other collaborative efforts.

Learn how we’re working together

Advancing The Global Internet Forum to Counter Terrorism is an international coalition

digital safety to prevent terrorists and violent extremists from exploiting digital platforms.
Individually and collectively, we are taking steps to implement the Christchurch
Call to Action.
Learn about our digital safety efforts

Microsoft Annual Human Rights GNI Assessments 2018/2019

Reporting
resources Report (PDF)

Using the United Nations Guiding Download the Global Network

Principles Reporting Framework, Initiative Public Report on the
we provide detailed disclosures for 2018/2019 Independent Company
each of our salient human rights Assessments.
issues and activities through a
downloadable report.

Modern Slavery and Human Trafficking Statement (PDF)

Download the report to learn about the actions we’ve taken to prevent modern
slavery and human trafficking in our business and supply chain.

Law Enforcement Requests Report

Using the United Nations Guiding Principles Reporting Framework, we provide
detailed disclosures for each of our salient human rights issues and activities
through a downloadable report.

US National Security Orders Report

This bi-annual report provides the data we’re legally allowed to share about
demands for customer data we receive from the US government pursuant to
national security laws, as well as our responses to them.

Content Removal Requests Report

This bi-annual report provides information about the number of requests received
and accepted to remove access to content that is available online through one of
our consumer products or services.

Page 13
Get the bigger Explore key resources to learn more about our Global Human Rights Statement,
picture oursalient human rights issues, and our bi-annual digital trust reports.

Global Human We have committed to ensuring that our employees, partners, and suppliers
Rights Statement respect and promote human rights and that technology plays a positive role
across the globe.
Learn more about our commitment

Accessibility We create and deliver technology that is accessible and functional for people of
all abilities.
Learn more about accessibility

Freedom of expression We respect peoples’ right to freedom of expression and their right to freedom from
and privacy arbitrary and unlawful interference with privacy online.
Learn about freedom of expression

Digital safety We provide tools and resources to protect the digital safety and security of all
internet users.
Find digital safety resources

Privacy and We’re incorporating privacy considerations into design and development processes,
data security offering customers meaningful privacy choices, and responsibly collecting,
managing, and using the customer data that we store.
Discover our approach to privacy

Page 14
 RESPONSIBLE SOURCING

At Microsoft, we work to ensure that our suppliers operate in a socially, environmentally, legally, and
ethically responsible manner—and treat the people who work for them fairly and with dignity.

We set high standards for our suppliers and collaborate with them to positively
Our commitment
impact their workers, their local communities, and their business operations.
and approach
Microsoft has relationships with thousands of suppliers around the globe,
spanning both hardware suppliers that manufacture our devices and components,
and indirect suppliers that provide everything from advertising services to building
construction and maintenance.

We expect all suppliers that do business with Microsoft to uphold the human
rights, labor, health and safety, environmental, and business ethics practices
prescribed in our Supplier Code of Conduct (SCoC). This code aligns with, and
exceeds, the Responsible Business Alliance (RBA) Code of Conduct. The Supplier
Code of Conduct is included in all our supplier contracts and Microsoft Social and
Environmental Accountability (SEA) requirements are also incorporated into our
hardware and packaging supplier contracts.

Devices Since 2005, Microsoft Devices has operated an industry-leading Responsible

responsible Sourcing program (also referred to as SEA) to ensure that our hardware and
sourcing packaging suppliers conform to our Supplier Code of Conduct and additional
requirements for living conditions, safe working practices, and environmental,
health, and safety protection. We advance our responsible sourcing commitments
through:

• Analysis of risks and opportunities

• Assurance and accountability
• Capability building
• Shared value and advancement of the Sustainable Development Goals set by
the UN to improve people’s quality of life, protect the environment, and foster
equitable growth

Procurement Since 2013 Microsoft Procurement has also operated an industry-leading

responsible Responsible Sourcing program to promote socially and environmentally responsible
sourcing companies in their supply chain. We engage with a broad range of stakeholders
to shape and implement our Responsible Sourcing program and to extend
our overall impact. Our approach is to converge on credible, industry leading
sustainability products and services. Through this approach, we achieve efficiencies,
facilitate participation, reduce risk, and ultimately, improve our suppliers and other
stakeholders social and environmental performance.

Page 15
 Microsoft continues to focus on business and human rights, and acts as a
Highlights catalyst for others who are participating in these efforts, in the technology
sector and beyond.

Microsoft Devices Embedding compliance and sustainability into our business

We’ve built an Audit Management System (AMS) to continue to transform how
we embed compliance and sustainability into our business. Using Microsoft
Power BI, we can track performance and enable continuous supply chain
improvements throughout the SEA Stages.

Workers’ Voice Hotline

Our Workers’ Voice Hotline program was extended to 153 factories in FY19. We
were named one of the Top 2 Leading Companies for Workers Voice by Know
the Chain.

Children out of mining

We continued our partnership with Pact to end child labor in tin and cobalt
mines located in the Democratic Republic of Congo (DRC).

Learn about Pact

Capacity-building
We delivered capability-building programs to 21 suppliers in Taiwan to improve
factory labor management in mitigating human trafficking and forced labor.

Understanding risk
To identify and prioritize risk, we completed our mapping of the origination
of key raw materials that are used in our complex and global upstream supply
chain. This allows us to continually improve our supplier due diligence and
capability building efforts to drive change and accountability regarding materials
used in our products.
Learn more from our Devices Sustainability Report

Microsoft Procurement Supplier diversity

In FY19, Microsoft spent almost more than $3 billion with minority-, disabled-,
veteran-, LGBTQ-, and woman-owned businesses, ranking among the top 20
companies for spending with diverse-owned suppliers globally.

Climate performance
In FY19, 100 of our top suppliers reported an average of $530K invested in
emissions reduction activities, reducing their collective footprint by 5.6 million
metric tons of carbon dioxide equivalents (CO2e).

Supplier awards
In FY19, with stakeholders including Business for Social Responsibility,
United States Environmental Protection Agency, the CDP and the Rockefeller
Foundation, we provided awards for our supplier leaders in Supplier Diversity,
Climate Change, and Impact Sourcing.

Learn more about our progress

Page 16
 Slavery and Human Trafficking Devices sustainability report (PDF)
Reporting Statement (PDF)
resources
Download our report, which is See the key results of our
released each year, to learn about Responsible Sourcing and Social
the actions we’re taking to prevent and Environmental Accountability
modern slavery and human audits and assessments in the
trafficking in our business and Devices Sustainability at Microsoft
supply chains. Fiscal Year 2019 report.

Conflict Minerals Report (PDF) Production Supplier List (PDF)

Download our latest annual Each year, Microsoft publishes
conflict minerals report, which a downloadable list of our top
details our due diligence around 100 production suppliers for our
the responsible sourcing of gold, commercially available devices.
tin, tungsten, and tantalum in the
Democratic Republic of the Congo
and adjacent countries.

Get the bigger Explore more responsible sourcing resources.

picture

Responsible Get more detailed information on the policies and programs related to our
sourcing responsible sourcing commitment.
Learn about the programs

Microsoft Access our Supplier Code of Conduct in multiple languages and explore links to
Supplier Code related resources including our Supplier Code of Conduct training program.
of Conduct Explore our supplier standards

Devices Learn more about our responsible raw materials sourcing strategy and associated
Responsible Raw programs.
Materials Policy Download PDF about our policy

Supplier diversity Get an overview of our Supplier Diversity Program and access links to resources,
including a tool for diverse suppliers to register their interest in working with
Microsoft.
Learn about supplier diversity

Microsoft Explore our approach and commitment to producing environmentally sustainable

sustainable devices.
devices Learn about sustainable devices

Page 17
 EMPOWERING OUR EMPLOYEES
At Microsoft, we’re focused on bringing out the best in people, supporting their goals, and
empowering them to find deep meaning and purpose in their work.

Microsoft’s mission is to empower every person and every organization on the

Our commitment planet to achieve more. The only way we will achieve our mission is by transforming
and approach our culture. We are seeing results from our efforts, but we are not done. We are
constantly learning.

Our culture At its core, Microsoft’s strength lies in our talented people and a culture grounded
in growth mindset. This means anyone can change, learn, and grow. We believe
potential can be nurtured and is not pre-determined, and we should always be
learning and curious - trying new things without fear of failure. We identified
four attributes that allow growth mindset to flourish. Obsessing over what
matters to our customers, becoming more diverse and inclusive in everything we
do, operating as one company instead of multiple siloed businesses and lastly,
making a difference in the lives of each other, our customers and the world
around us.
Learn more about our mission and culture

Respecting Our Global Human Rights Statement, and participation as a signatory to the UN
human rights Global Compact, demonstrate our commitment to respecting the following human
rights covenants and declarations:
Universal Declaration of Human Rights
International Covenant on Civil and Political Rights
International Covenant on Economic, Social, and Cultural Rights
International Labor Organization (ILO) Declaration on Fundamental Principles and
Rights at Work*

Total rewards We develop dynamic, sustainable, and strategic programs that together provide a
highly differentiated portfolio to attract, reward and retain top talent and enable
our employees to do their best work. These programs reinforce our culture
and values. The result is a global performance and development approach that
fosters our culture, competitive compensation that ensures equitable pay by role
while supporting pay for performance, and distinctive benefits that delight our
employees.
Learn more about our benefits

*Those ILO principles are freedom of association and the effective recognition of the right to collective
bargaining; elimination of all forms of forced or compulsory labor; effective abolition of child labor; and
elimination of discrimination in respect of employment and occupation.

Page 18
 Diversity and At Microsoft we have an inherently inclusive mission – empower everyone on
inclusion the planet. We think of diversity and inclusion as core to our business model,
something which informs our actions and can impact economies and people
around the world. There are billions of people who want to achieve more, but
have a different set of circumstances, abilities, and backgrounds that often limit
access to opportunity and achievement. The better we represent that diversity
inside Microsoft, the better we’re able to innovate for those we seek to empower.

At Microsoft we each strive to include others by holding ourselves accountable

for diversity, driving global systemic change in our workplace and workforce, and
creating an inclusive work environment. Through this commitment we can allow
everyone the chance to be their authentic selves and do their best work every day.

Learn more about global diversity and inclusion at Microsoft

Training and Our growth mindset culture begins with valuing learning over knowing—seeking
development out new ideas, embracing challenges, learning from failure, and improving over
time. To support this culture, we offer a diverse range of learning and development
opportunities. We believe training can be more than formal instruction, and our
philosophy focuses on providing the right learning, at the right time, in the right
way. Opportunities include:

• Personalized, integrated, and relevant views of all learning opportunities on

Microsoft Learning and LinkedIn Learning
• In-the-classroom learning and sharing with learner boards
• On-the-job “stretch” opportunities for advancement
• Frequent promotion opportunities
• Coaching on career development through ongoing manager connections
• Customized manager training to enhance coaching and mentoring skills
• New employee orientation covering a range of topics including company values,
culture, and Standards of Business Conduct

Wellness and Microsoft is committed to supporting our employees’ well-being and safety while
safety they are at work and in their personal lives.

In addition to our comprehensive benefits package, our Occupational Health and

Safety program helps ensure employees can stay safe while they are working.

• Professionals assess the safety risks of work activities and engage with workers
and management to implement safe work practices, hazard controls, and training
to minimize safety risks and to provide continual improvement for employee
health and safety
• New and existing workspaces are periodically assessed to ensure they are
constructed with sound design-for-safety principles and that controls are
implemented effectively
• Microsoft involves employees and managers in Health and Safety Committees
specific to our datacenters, retail operations, and office locations where required

Learn more about our commitment to safe and productive workplaces

Page 19
 We continue to deepen our commitment to diversity and inclusion, offer
Highlights our employees valuable training, and seek better ways to support both
them and their loved ones.

Employee feedback Nearly 90 percent of employees participated in our annual MS Poll engagement
counts survey—94 percent said they’re proud to work for Microsoft, 90 percent said they’d
recommend it as a great place to work, and 93% report having a positive working
relationship with their manager. Over the course of the year, we also collected
nearly 75,000 Daily Pulse responses, and we continue to leverage both listening
systems to understand employee sentiment and address areas of concern.

Ethical business All Microsoft employees must complete annual Standards of Business Conduct
decision making training. The training course is available in 16 languages and in FY19 we achieved a
course completion rate greater than 99 percent.
Learn about the standards

Committed to diversity We are building a more inclusive environment through programs like expanded
and inclusion caregiver leave, unconscious bias training, a global allyship program, a
commitment to ongoing dialogue and the continued support for and growth
of our eight Employee Resource Groups. Most recently, we made inclusion a
“core priority” for all employees at Microsoft, which means that as part of our
performance and development approach, every employee is encouraged to
deepen their learning about diversity and make inclusion a daily—and personal—
part of their job.
Learn more about our approach

Global family leave Microsoft offers generous paid family leave to employees worldwide. Employees
get a minimum of 20 weeks paid parental leave for birth parents and six weeks for
non- birth parents. We also offer caregiver leave, which allows employees up to four
weeks of paid leave to care for an immediate family member.
Review the announcement

Perspectives We continued to drive our new approach to feedback called Perspectives, which was
built using learnings from neuroscience and social psychology. Perspectives aims to
improve how we ask for, share, and receive high-quality feedback to enable growth
mindset and allow employees to better embrace our culture.
Learn more about Perspectives

Reporting Workforce demographics

resources
The demographics of our workforce will continue to serve as a measure of our
progress toward a more diverse and inclusive Microsoft, and our contribution to the
diversity of the tech industry at large.

Page 20
Get the bigger We offer many key resources to help visitors gain a more comprehensive
picture understanding of our commitment to empowering our employees.

Microsoft Microsoft is always looking for the best and brightest talent. We invite candidates
careers of all abilities to come as they are and do what they love.
Explore Microsoft careers

Diverse Infusing our commitment to diversity and inclusion into everything we do allows
perspectives us to tap into the collective power of everyone at Microsoft. As a result, we are
more agile, our ideas are better, our products are better, and our customers are
better served.
Learn more about our approach

Microsoft Life We highlight stories on how employees are empowered by the company culture to
follow their passions, make a difference in the world, and live a #MicrosoftLife.
Explore the Microsoft Life site

Inclusive To build the best products for everyone, we need to have a diverse and inclusive
hiring workforce across all abilities. Through our inclusive hiring programs, we work
towards that goal every day.

Learn about inclusive hiring

Global Human Our Global Human Rights Statement and participation in the UN Global
Rights Statement Compact, are part of our commitment to respecting human rights covenants and
declarations.
Review the statement

Employee stories Explore the technology and innovations Microsoft employees around the world are
creating, from working to solve cancer to tracking down cybercriminals.
Check out our stories

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Closing the opportunity gap

23 25
Broadband Skills and
access employability

28 30
Empowering Accessibility
nonprofits

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 BROADBAND ACCESS

As a global technology company, we believe we have a responsibility and a great opportunity to help
close the broadband gap that exists in the US and across the globe.

We partner with equipment makers, internet and energy access providers, and
Our commitment local entrepreneurs to make affordable broadband access a reality for communities
and approach around the world.

Eliminating In 2017 we launched a comprehensive US rural broadband strategy to help

the US rural connect at least 25 million Americans without access to broadband, of which more
broadband gap than 19 million people live in rural communities. We have committed to connect
3 million of these people through Airband partnerships, invest in making specific
broadband technology more affordable, and help with digital skills training for the
communities we reach.
Learn more about our comprehensive strategy
Download the 2018 strategy document

Closing the global In 2019 we formalized our international work within the Airband Initiative.
digital divide Broadband adoption has slowed, and progress is especially elusive in low-income
countries and rural areas across the globe. Most of the connected population
relies on low speed, basic cellular services and only 14.1 percent of the global
population has an in-home internet subscription. Through the international
track of the Airband Initiative, our goal is to extend internet access to 40 million
unserved and underserved people within the span of three years. Our efforts will
focus on areas with significant underserved populations – initially, Latin America
and Sub-Saharan Africa.
Learn more about our international track

Our partnerships Elimination of the broadband gap requires deployment of low-cost technology
at scale. We support businesses working to increase internet and energy access
and make it more affordable. Partnerships include co-investment and access to
resources like technology, digital skills, and reseller programs.
Learn about our partnerships

Technology To deliver cost-effective broadband access to rural areas, network operators must
leverage a mix of technologies like TV white spaces, fixed wireless, and satellite
coverage. This technology model can reduce both the initial capital and the
ongoing operating costs of broadband networks.
Learn about the technology models

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 Highlights Through the Microsoft Airband Initiative, we’re working to bring affordable
broadband access to everyone. Here are some highlights from our progress.

Reaffirming our Through the new international track of our Airband Initiative, we’ve set a
commitment to global new goal to extend high-speed internet access to 40 million unserved and
connectivity underserved people around the globe by July 2022.
Review the announcement

Working together to Microsoft is expanding its work with Veterans Affairs to bring broadband access,
bring connectivity to digital skills training, and telehealth services to veterans living in rural areas.
military veterans
Learn more about this plan

Bringing broadband In partnership with Microsoft, Watch Communications will deploy a variety of
internet to Indiana, broadband technologies to cover more than four million people in the region,
Ohio, and Illinois including 815,000 people in rural areas currently without access to broadband.
Learn more from the announcement

Connecting rural India With a mix of technologies, AirJaldi has created a series of hybrid networks
to provide affordable and reliable internet to some of India’s most
underserved regions.
Learn more about AirJaldi

Connecting Colombia Italian coffee company Lavazza, energy and agricultural innovator ALO&Partners,
and the Colombian nonprofit MAKAIA teamed up to connect rural, coffee-growing
areas of Colombia. Internet access was delivered via TV white-space technology and
has already connected two schools and five farms.
Learn about Lavazza and partners

Delivering safe, Over 600 million Africans lack access to either electricity or internet. M-KOPA, a
affordable energy Kenya-based company, uses a cloud-connected IoT device to deliver affordable
in Africa clean energy to 3 million people and 600,000 off-grid residences.
Learn more about M-KOPA

Get the bigger Explore key resources to learn more about our work to close the broadband gap.
picture

Microsoft Airband Access more information on our privacy principles, the common categories
Initiative of data we collect, and additional links to product and service-specific privacy
information and controls.
Explore the Airband site

Microsoft on the Issues: Visit our Microsoft on the Issues blog for the latest updates about our work to
Rural broadband make affordable broadband access a reality for communities around the world.
Visit the blog

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 SKILLS AND EMPLOYABILITY

Microsoft is working to help ensure every person can build the skills and access the resources needed
to succeed in a digital economy.

As the world of work is changing, we believe in a future where every person has the
Our commitment skills, knowledge, and opportunity to thrive. That’s why as part of our commitment
and approach to ensure advances in technology leave no one behind, we’re focused on two
critical areas:

Equipping youth Providing inclusive, equitable access to computer science (CS) education can
and future workers help ensure young people are equipped for the future. We partner with schools
and organizations to provide experiences that spark excitement for future CS
opportunities.

Empower organizations
Through cash grants, technology, and resources, we support nonprofits like
Code.org and Microsoft Philanthropies programs like Technology Education and
Literacy in Schools (TEALS) to increase the capacity of organizations to develop and
grow high-quality computer science programs.

Watch the TEALS video

Advocate for change

With partners like Code.org, we encourage states to increase access to CS education
and count CS courses toward math and science credit requirements.
Check the CS policy in your state
Get started with CS advocacy

Engage students
We partner with over 110 nonprofit organizations in 42 countries to reach millions
of young people with quality digital skills and computer science experiences that
pique interest in technology and spark excitement.

Learn more about our partners

Creating To succeed in this modern economy, workers need access to learning resources
pathways to to gain the skills required for in-demand jobs. We’re working to provide access to
21st-century jobs those resources to help create pathways for workers and scalable solutions that can
be replicated globally.

Empower people
Equipping future workers requires access to learning courses to gain the skills
required for in-demand jobs. LinkedIn Learning enables lifelong learning while
connecting workers to jobs.

Access LinkedIn Learning

Get Microsoft role-based training

Page 25
 Engage employers
Skills-based hiring and apprenticeships, like those from our partner Apprenti, help
companies find and retain qualified people by increasing employer connections to
skilled candidates and creating pathways for workers.
Learn more about apprenticeships

Learn about our progress to equip future workers and create pathways to
Highlights
21st-century jobs.

180,000 teachers In addition to teaching millions of youth digital skills and computer science,
trained Microsoft grantees have trained more than 180,000 teachers who will go on to
teach computer science around the world.

Find out more about our grantees

Bringing access Over 50 percent of the youth served globally through Microsoft partner-funded
to underserved programs are female, and over 80 percent are from underserved communities.
communities
Learn more about our programs

In 10 years almost During the 2019-2020 school year, over 21,000 students in the US and British
75,000 students Columbia, Canada have access to AP Computer Science courses thanks to tech
received CS Education professionals who volunteer with the Microsoft Philanthropies TEALS Program.
Almost 75,000 students have had access to CS courses since the program’s
inception in 2009.
Learn more about TEALS

Competing in the The Skillful program helps American workers, like Bylo Farmer, develop critical
digital economy job skills. Through her own tenacity and the help of a Skillful job coach, Bylo has
started over and changed careers, becoming a machinist after years of working at
a women’s shelter in Boulder, Colorado.
Play the video of Bylo’s story

Providing Today, 60 percent of schools don’t teach coding in their schools. With support
future-ready from Microsoft, Code.org helps equip teachers at Frederick Douglass Elementary
skills and other schools with tools to teach computer science in their classrooms—
increasing test scores and providing students with future-ready skills.
Play the video

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Get the bigger Explore key resources to learn how we’re equipping individuals for success in
picture an increasingly digital world.

Skills and We’re working to help ensure that every person can build the skills and access the
employability resources needed to succeed in a digital economy.
Learn more about our progress

TechSpark Rapid advancement in technology is creating new opportunities in a digital

economy. But these opportunities remain out of reach for many in rural and
remote communities, who often lack the broadband access, resources, or digital
skills required to succeed. We are working to ensure that all people—not just
those in the biggest cities—can benefit from the opportunities the digital
economy provides.
Learn more about TechSpark

Page 27
 EMPOWERING NONPROFITS

Microsoft is committed to ensuring nonprofits can advance their missions through digital
transformation, enabled by secure and trusted technology.

Nonprofits are working to solve the world’s most challenging issues. They must
Our commitment have access to relevant and affordable technology to help them accelerate impact
and approach
around the world. Microsoft Tech for Social Impact brings together the best of our
commercial solutions with account teams, philanthropy, and engineering resources
dedicated to nonprofit digital transformation.

Tech for Social Solutions

Impact We provide innovative and sector specific solutions for nonprofits around the
world. Donations and discounts are available for cloud solutions including Microsoft
365, Power BI, Azure, and Dynamics 365. We deliver guidance and training like the
Microsoft Digital Skills Center for Nonprofits to help nonprofits navigate digital
transformation.

Partnerships
We believe technology can be a powerful force for social good, but we know
technology alone won’t solve the world’s challenges. That’s why we partner closely
with governments, nonprofit consortiums, and the private sector to foster collective
action for sustainable development, disaster response and capacity building.

Support
We partner with Microsoft’s global ecosystem of partners who deliver services and
solutions to help nonprofits get the most out of technology.

Learn more about nonprofit technology

Employee giving Microsoft employees give generously to empower those most in need in our local
communities and our world. Employee giving is part of our culture and how we live
our mission.
Learn more about employee giving

Humanitarian We support first responder organizations through technology donations and

action financial support during response and recovery efforts. We also work to help
organizations increase preparedness and get ahead of the response curve while
improving their ability to respond to future disasters.
Learn more about humanitarian action

Community As one of Washington state’s largest employers, Microsoft works to enhance

engagement economic growth and create opportunities that protect and improve the quality of
life for Washington state residents.
Learn more about our commitment to WA state

Page 28
 We’ve expanded our support for the nonprofit sector over the last year. We
Highlights work closely with nonprofit organizations around the world to help them
accelerate their organizational transformation with technology.

Donations and Microsoft matches employee donations of time and money to nonprofit
employee giving organizations of their choice. In fiscal 2019, Microsoft has donated or provided
discounted software and services worth more $1.5 billion via Microsoft
Philanthropies. Our employees generously donated an additional $170 million
(including company match) through our employee giving program to support
nonprofits in local communities.
Learn more about commitment to nonprofits
Learn more about our employee engagement

Artificial intelligence Last year at the UN General Assembly, Microsoft built on its longstanding support
to support refugees to humanitarian organizations with AI for Humanitarian Action, a $40 million, five-
and displaced year program. Through AI for Humanitarian Action, we are harnessing the power of
people artificial intelligence and machine learning to improve the lives of over 70 million
displaced people in the world, nearly 26 million of whom are refugees.
Learn more about the program

Making an impact Access to affordable housing is a major barrier to equitable growth and this year we
across Washington launched a major initiative to expand the housing options for people who work in
State the Puget Sound region where we are headquartered. We’re putting $500 million to
work in loans and grants to accelerate the construction of more affordable housing
in the region.
Learn more about our commitment

Reporting
resources 2019 Donations and Volunteerism Factsheet

2019 Donations & See a snapshot of Microsoft donations and volunteerism figures over the
Volunteerism Data past three years.
Factsheet

Get the bigger Explore key resources to learn more about our work to empower nonprofits in
picture their work to make a difference in our communities around the world.

Microsoft We believe in a future where every person has the skills, knowledge, and
Philanthropies opportunity to achieve more.
Learn more about our philanthropic work

Tech for Social Impact Learn more about our commitment to nonprofits.
Visit the Nonprofit site

Page 29
 ACCESSIBILITY

At Microsoft, we believe there is no limit to what people can achieve. Especially when technology
reflects the diversity of its users and is accessible to all.

Our commitment Microsoft is committed to designing products and services that can be used by
and approach everyone.

Over one billion people in the world have a disability and we’re passionate about
ensuring that our products and services work for everyone. We understand the
power of technology, and that’s why we continue to innovate, create, and design
in a way that gives everyone the ability to achieve more.

We’ve found that many of our accessibility-focused innovations and features

allow us to deliver richer, more flexible experiences for a wider range of users—
not just those with disabilities. We’re committed to transparency, accountability,
and inclusion in our products and our culture, and we’re deeply inspired by the
opportunity to work with people across the globe to explore what’s possible.

We’re building a diverse workforce through inclusive hiring programs and creating
Highlights
products that work for everyone.

Expanding We are committed to delivering technologies that empower everyone to

accessibility achieve more and have released significant accessibility enhancements in our
features latest products.

Discover the new features

Driving We continue to push the limits of what’s possible with AI to empower people with
innovation disabilities through new innovations such as Seeing AI, Eye Control on Windows 10,
Xbox Adaptive Controller, and Translator.
Explore AI for Accessibility

Inclusive hiring To build the best products for everyone, we need to have a diverse and inclusive
programs workforce. Our inclusive hiring programs work to make that happen.
Learn about our hiring programs

Page 30
Get the bigger Learn more about our commitment to designing products and services
picture that work for everyone.

Microsoft Find information on our accessibility programs, product features, guides, and
accessibility additional resources.
Visit the accessibility site

Developer Explore tools and information you can use to create the next generation of
resources accessible technology.
Discover developer resources

Inclusive See how we’re evolving our design system to operate in a complex world.
design Learn about inclusive design

Microsoft Share your ideas on what products, features, and tools would delight you, or vote
accessibility for ideas you see posted by others.
feedback
Provide accessibility feedback

Page 31
Protecting our planet

33
Environmental
sustainability

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 ENVIRONMENTAL SUSTAINABILITY

Microsoft is committed to leveraging technology to solve some of the world’s most urgent
environmental issues—focusing on areas where we can have the greatest impact, including carbon,
energy, water, and waste.

Our commitment Microsoft is committed to accelerating global progress towards a

and approach sustainable future.

Focus areas We focus on the areas where we can have the greatest impact, which include
carbon, energy, water, and waste, across all the work we do.

Operations We’ve operated carbon neutral since 2012 and continue to reduce our emissions.
We’re one of the largest purchasers of renewable energy in the United States. We
use our campus as a living lab of innovation, always testing new ways to minimize
our impact and maximize a positive return for the planet.
Learn more about our operations

Products, The investments we make in sustainability carry through to our products, services
services, and and devices. We design our devices, from Surface to Xbox, with emphasis on
devices eco-friendly materials. Our cloud and AI services help businesses cut energy
consumption, reduce physical footprints, and design sustainable products
themselves.
Learn more about our approach to sustainability

Customers and We’re committed to making our technology accessible and available to everyone.
partners We’ve invested $50 million in AI for Earth, a program focused on putting AI in the
hands of those working on the front lines to address sustainability challenges.

Learn about AI for Earth

Policy We advocate for a wide range of policies that drive emissions down, advance
zero-carbon energy, and enhance economic opportunities. We are active in
Washington, D.C.; in state capitals; and internationally to push for greater action.

Page 33
 In 2019 we doubled down on sustainability with even stronger commitments to
Highlights increase our use of renewable energy, advance research and development, and
heighten product carbon efficiency goals.

Operational carbon We’ve committed to a 75 percent reduction in carbon emissions by 2030 planned
emissions through continued carbon neutrality and energy commitments. In addition, we
nearly doubled our internal carbon fee by raising it to $15 per metric ton on carbon
emissions.
Learn more about our commitment

Increasing efficiency We’re on target to achieve our goal of powering our datacenters with 60 percent
and renewable energy renewable energy by the end of this year and aim to reach 70 percent renewable
in our datacenters energy within the next four years.

See how we’re driving efficiencies

Learn about our renewable energy measures

Building At our headquarters in Redmond, Washington, we have started work to construct 17

sustainable new buildings totaling 2.5 million square feet. This new addition and the rest of our
campuses campus will run on 100 percent carbon-free electricity. We also set a goal to reduce
the amount of carbon associated with the construction materials by 30 percent
through a new online tool.
Learn about our sustainable campus plans
Learn more about our new online tool

Product packaging In FY19, we continued to reduce the environmental impact of our packaging by
sustainability applying a science-based approach and collaborating closely with our suppliers
and industry partners. We improved the sustainability of our packaging by using
less packaging material, selecting more sustainable materials, and optimizing
manufacturing processes.
Learn more from our Devices Sustainability Report

Energy efficiency Microsoft works with its partners to develop hardware and software that
improvements in increase computing power while reducing energy consumption. Illustrating these
Surface Pro improvements, the Surface Pro, using Windows, has become so energy efficient to
operate that the customer-use phase of each device now accounts for a smaller
portion of its overall GHG emissions than the manufacturing phase (assuming three
years of use).
Learn more from our Devices Sustainability Report

Page 34
 Reporting Environmental Sustainability Data Factsheet (PDF)
resources
Find more information on key environmental indicators including greenhouse gas
emissions, energy consumption, water consumption and discharge, and waste
through our downloadable report.

2018 CDP Climate Change Response (PDF)

Download our response to the annual CDP climate change questionnaire, covering
the FY17 reporting period.

2018 CDP Water Response (PDF)

Download our response to the annual CDP water questionnaire, covering the FY17
reporting period.

Devices Sustainability at Microsoft (PDF)

Download the report to learn how we embed sustainability requirements directly

into the business practices of our device organization and partners.

Get the bigger Explore key resources to learn more about our environmental
picture sustainability efforts.

Environment Learn more about how Microsoft is enabling a sustainable future through our
environmental sustainability work.
Explore our environment site

Microsoft on Visit our Microsoft on the Issues blog for the latest updates on our environmental
the Issues: sustainability efforts.
Sustainability Visit the blog

Environmental Learn more about environmental compliance specifications for Microsoft hardware,
compliance packaging, and supplier conformance in our online hub.

specifications Get details about our efforts

Responsible Get details on our strategy for the sourcing of raw materials for use in Microsoft our
hardware products.
sourcing policy
Download PDF of our policy

Page 35
Resources

37
Reports hub

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REPORTS HUB

Report content Placing a premium on transparency and easy-to-find content, our reports hub
and supplemental provides a single, consolidated view of key reports and resources related to
resources our CSR programs and progress.

Letter from our CEO

Letter to Shareholders, CEO Satya Nadella

Facts about Microsoft

Subsidiaries Financial data

Operation centers Employment information

CSR governance and reporting

CSR governance and reporting UN Global Compact
online summary Communication on Progress

Stakeholder Engagement (PDF)

Microsoft Investor Relations Reports

Microsoft Proxy Statement Microsoft SEC Filings

Microsoft Annual Reports

Trust and responsibility

Digital trust reports

Law Enforcement Requests Content Removal

Report Requests Report

U.S. National Security

Orders Report

Human rights

Microsoft Annual Human GNI Annual Report

Rights Report (PDF)
Microsoft Response: Business and
GNI 2018/2019 Company Human Rights Resource Center
Assessments

Page 37
Empowering our employees

EEO-1 Report (PDF) Workforce demographics

Affirmative action plan

Public policy engagement

Advocacy and Trade Microsoft Corporate Political

Memberships (PDF) Contributions H1 2019 (PDF)

MSPAC State Candidate Public policy advocacy spending

Contributions H1 2019 (PDF) (PDF)

MSPAC Federal Candidate Microsoft Cloud policy roadmap

Contributions H1 2019 (PDF)

MSPAC Non-Candidate
Committee Contributions H1
2019 (PDF)

Responsible sourcing
Responsible Sourcing of Raw Conflict Minerals Report (PDF)
Materials Policy (PDF)
Modern Slavery and Human
Top 100 Production Suppliers
Trafficking Statement (PDF)
(PDF)

Devices sustainability report

(PDF)

Closing the opportunity gap

Accessibility
Microsoft Accessibility Conformance Reports

Empowering nonprofits
Data factsheet: Donations and volunteerism 2019 (PDF)

Page 38
 Protecting our planet

Data factsheet: Environmental CDP Water Response (PDF)

sustainability 2018 (PDF)
CDP Climate Reports – CDP.net
Devices sustainability report (PDF)
CDP Water Reports – CDP.net
CDP Climate Change Response (PDF)

Archived reports

To find out more about the work we’ve accomplished in previous years, visit our
online CSR reports hub.

Page 39