Ingenico Move5000

Quick Start Guide (EN)

COMM MO

BLUETOOTH

1 2 3 Menu 1 2 3
4 5 6 Cancel 4 5 6
7 8 9 Clear/Change 7 8 9
0 . Enter 0 .

Paper feed

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 Carrying out a transaction
Chip & PIN sale

Press the menu key and select

1 ‘SALE’ from the main menu.

Enter the sale amount and Ask the customer to insert their card,
2 press ‘Enter’.
3 enter their PIN and press ‘Enter’.

SALE SALE COMM MODE COMM MODE SALE COMM MO

Enter sale amount:
£20.00
BLUETOOTH BLUETOOTH €45.00 BLUETOOTH

£0.00 Enter PIN

Cancel Clear Ok Cancel Cancel Clear Ok

1 2 3 1 2 13 2 3 1 2 3 1 2 3 1 2 3
4 5 6 4 5 46 5 6 4 5 6 4 5 6 4 5 6
7 8 9 7 8 79 8 9 7 8 9 7 8 9 7 8 9
0 . 0 . 0 . 0 . 0 . 0 .

If the transaction Tear off your copy Ask the customer if they would
4 is successful the
5 and press ‘Enter’.
6 like a customer copy. Press
authorisation code will be ‘Enter’ to print the customer
shown and the terminal copy or press ‘Clear’ to finish
will print your copy. the transaction without printing
the customer copy.

SALE COMM MODE SALE COMM MODE SALE

BLUETOOTH BLUETOOTH BL
APPROVAL Tear off merchant receipt Print customer copy?
400431

Reprint Ok No Yes

1 2 3 1 2 13 2 3 1 2 13 2 3 1
4 5 6 4 5 46 5 6 4 5 46 5 6 4
7 8 9 7 8 79 8 9 7 8 79 8 9 7
0 . 0 . 0 . 0 . 0 .

2 elavon.co.uk | elavon.ie
 Contactless sale

Press the menu key and select

1 ‘SALE’ from the main menu.

Enter the sale amount and Ask the customer to present their card or
2 press ‘Enter’.
3 mobile device to the screen. There will be
a beep to indicate the device has read the
card or mobile device.

SALE SALE COMM MODE COMM MODE SALE COMM MODE

Enter sale amount:
£20.00
BLUETOOTH BLUETOOTH BLUETOOTH
APPROVAL
£0.00 400431

Cancel Clear Ok Cancel

1 2 3 1 2 13 2 3 1 2 3 1 2 3 1 2 3
4 5 6 4 5 46 5 6 4 5 6 4 5 6 4 5 6
7 8 9 7 8 79 8 9 7 8 9 7 8 9 7 8 9
0 . 0 . 0 . 0 . 0 . 0 .

3 elavon.co.uk | elavon.ie
 Keyed sale

Press the menu key and select

1 ‘SALE’ from the main menu.

Enter the sale amount and Enter the card number, expiry date and security
2 press ‘Enter’.
3 code, pressing ‘Enter’ after each entry.

SALE SALE COMM MODE SALE MODE

COMM SALE COMM MODE SALE COMM MODE
Enter sale amount:
£20.00 BLUETOOTH
Enter card number:
BLUETOOTH
Enter expiry date (MM/YY):
BLUETOOTH
Enter security code
BLUETOOTH

£0.00
Cancel Clear Ok Cancel Cancel Clear Ok Cancel Clear Ok Cancel Clear Ok

1 2 3 1 2 3 1 2 3 1 12 23 3 1 2 3 1 2 3 1 2 3 1 2 3
4 5 6 4 5 6 4 5 6 4 45 56 6 4 5 6 4 5 6 4 5 6 4 5 6
7 8 9 7 8 9 7 8 9 7 78 89 9 7 8 9 7 8 9 7 8 9 7 8 9
0 . 0 . 0 . 0 0 . . 0 . 0 . 0 . 0 .

If you are in the UK, enter the customer’s address

4 and postcode, pressing ‘Enter’ after each entry.

SALE SALE COMM MODE COMM MODE

Enter customer address Enter customer post code
BLUETOOTH BLUETOOTH

1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0
Q W E R T Y U I O P Q W E R T Y U I O P
A S D F G H J K L A S D F G H J K L
Z X C V B N M Z X C V B N M
Sym @ SPACE . Sym @ SPACE .

1 2 3 1 2 3 1 2 3 1 2 3
4 5 6 4 5 6 4 5 6 4 5 6
7 8 9 7 8 9 7 8 9 7 8 9
0 . 0 . 0 . 0 .

When using the on screen keyboard, you may find

it easier to use the stylus provided, which is located
on the left hand side on the reverse of the terminal.

4 elavon.co.uk | elavon.ie
 Chip & PIN refund

Press the menu key and select

1 ‘REFUND’ from the main menu.

Enter the refund amount and Ask the customer to insert their card. Once the
2 press ‘Enter’.
3 transaction is approved, the terminal will print
your copy, which the customer must sign.

REFUND REFUNDCOMM MODE REFUND

COMM MODE REFUNDCOMM MODE

Enter amount:
€30.00
BLUETOOTH BLUETOOTH BLUETOOTH
Tear off merchant receipt
£0.00 APPROVAL

Cancel Clear Ok Cancel Reprint Ok

1 2 3 1 2 13 2 3 11 22 33 1 2 13 2 3
4 5 6 4 5 46 5 6 44 55 66 4 5 46 5 6
7 8 9 7 8 79 8 9 77 88 99 7 8 79 8 9
0 . 0 . 0 . 00 . . 0 . 0 .

Verify the customer’s signature and retain Press ‘Enter’ to print the
4 your copy.
5 customer copy.

REFUND REFUNDCOMM MODE COMM MODE REFUND COMM MO

Remove card BLUETOOTH BLUETOOTH BLUETOOTH

Signature ok? Print customer copy?

No Yes No Yes

1 2 3 1 2 13 2 3 1 2 3 1 2 3 1 2 3
4 5 6 4 5 46 5 6 4 5 6 4 5 6 4 5 6
7 8 9 7 8 79 8 9 7 8 9 7 8 9 7 8 9
0 . 0 . 0 . 0 . 0 . 0 .

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 End of day report and batch

Press the menu key and select Select ‘End of day’ and press ‘Enter’. The total sales and
1 ‘BATCH’ from the main menu.
2 refunds for the current batch will be shown and printed.

END OF DAY END OF DAY

COMM MODE CO

BLUETOOTH BLUET
Sales total: €39.00 Printing totals receipt

Please wait
Cancel Continue

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4 5 6 4 5 46 5 6 4 5
7 8 9 7 8 79 8 9 7 8
0 . 0 . 0 . 0

Changing communication mode

To change the communication mode between
Bluetooth, WIFI and GPRS follow the steps below:

Press the menu key and select ‘TERMINAL’,

1 then ‘TERMINAL CONFIG’ and press ‘Change’.
COMM MODE CO
BLUETOOTH

2
BLUET
Select the required communication mode from the three WIFI

types displayed and the terminal will attempt to establish GPRS

a connection. The icon in the top left corner will change Cancel

depending on the communication mode selected.

If this is unsuccessful and the terminal cannot establish 1 2 3 1 2
a connection, then please follow the additional steps below. 4 5 6 4 5
7 8 9 7 8
0 . 0

6 elavon.co.uk | elavon.ie
 GPRS
GPRS is available in three different network modes:
• Smart roaming (Smart) – the terminal will select the most available network
• Automatic – the SIM card will select the network
• Manual – the network can be selected from a list of available networks
To configure the network mode, follow these steps:

Press the menu key and On the ‘Enter profile The terminal will show the
1 select ‘TERMINAL’, then
2 number’ screen
3 current network settings.
‘TERMINAL CONFIG’ press ‘Enter’.
and press ‘Change’.

COMM MODE COMM MODE

Enter profile number: Network settings:
BLUETOOTH BLUETOOTH BL
Network: 02 - IRL
01234567 Mode: Auto
Type: 3G/GPRS

Cancel Clear Ok Change Accept

1 2 3 1 2 13 2 3 1 2 13 2 3 1
4 5 6 4 5 46 5 6 4 5 46 5 6 4
7 8 9 7 8 79 8 9 7 8 79 8 9 7
0 . 0 . 0 . 0 . 0 .

Press ‘Change’ to For all network modes: If ‘Manual’ is selected, a list

4 select ‘Smart’, ‘Auto’
5 Smart roaming, Automatic
6 of available networks is shown.
or ‘Manual’ mode. registration and Manual Press ‘Enter’ to select the
either a GPRS 2G or 3G highlighted network or select
network can be selected. it on the screen.

Network Select Mode Radio Access Type

COMM MODE Select Provider
COMM MODE
Smart GPRS ONLY 1. Vodafone IE
BLUETOOTH BLUETOOTH BL
2. METEOR
Auto 3G/GPRS
3. Vodafone IE
Manual
4. 02 - IRL

Cancel Cancel Cancel

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4 5 6 4 5 46 5 6 4 5 46 5 6 4
7 8 9 7 8 79 8 9 7 8 79 8 9 7
0 . 0 . 0 . 0 . 0 .

7 elavon.co.uk | elavon.ie
 Bluetooth
Please note for the Bluetooth connection to work, there must be either Press the menu key and
an Ethernet or PSTN cable or both plugged into the base. Although
1 select ‘TERMINAL’, then
PSTN might not be relevant, you must go through the following PSTN ‘TERMINAL CONFIG’
process to change IP setting and change base settings. and press ‘Enter’.

Select ‘Bluetooth’ Press ‘Enter’ on the ‘Enter profile number’ screen and select
2 from the list.
3 either ‘Tone’ or ‘Pulse’ as the dial type.

COMM MODE COMM MODE COMM MODE COMM MO

BLUETOOTH Enter profile number: PSTN SETUP
BLUETOOTH BLUETOOTH BLUETOOTH
Select dial type
WIFI

GPRS 01234567
Cancel Cancel Clear Ok Tone Pulse

1 2 3 1 2 3 1 2 3 1 2 13 2 3 1 2 3
4 5 6 4 5 6 4 5 6 4 5 46 5 6 4 5 6
7 8 9 7 8 9 7 8 9 7 8 79 8 9 7 8 9
0 . 0 . 0 . 0 . 0 . 0

Check with your phone provider if a prefix is required for the Place the terminal on the
4 terminal to dial out via PSTN and if blind dialling is needed
5 Bluetooth base and select
(standard choice would be no). ‘Assign to base’. Press
‘Cancel’ until you get back
to the main menu.

COMM MODE COMM MODE BLUETOOTH SETUP

PSTN SETUP PSTN SETUP Assign to base
BLUETOOTH BLUETOOTH BL
Dial prefix required? Blind dialling?
Select base

Remove base

No Yes No Yes Cancel

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4 5 6 4 5 46 5 6 4 5 6 4 5 6 4
7 8 9 7 8 79 8 9 7 8 9 7 8 9 7
0 . 0 . 0 . 0 . 0 .

8 elavon.co.uk | elavon.ie
 WiFi

Press the menu key and select ‘TERMINAL’,

1 then ‘TERMINAL CONFIG’ and press ‘Enter’.

Select ‘Wifi’ from Select ‘Profiles’, then ‘New profile’ and then ‘Automatic’.
2 the list.
3

COMM MODE WIFI SETUP

COMM MODE WIFI PROFILES COMM MODE CONNECTION METHOD
COMM MODE
BLUETOOTH Profiles New Profile Automatic
BLUETOOTH BLUETOOTH BLUETOOTH
IP Configuration Active Profile Manual
WIFI
Modify Profile
GPRS Remove Profile

Cancel Cancel Cancel Cancel

1 2 3 1 2 13 2 3 1 2 31 2 3 1 2 31 2 3
4 5 6 4 5 46 5 6 4 5 64 5 6 4 5 64 5 6
7 8 9 7 8 79 8 9 7 8 97 8 9 7 8 97 8 9
0 . 0 . 0 . 0 . 0 . 0 . 0 .

The device will search for Wifi networks Select the relevant network, select ‘Personal’ or
4 and display those available.
5 ‘Enterprise’ network and enter the Wifi password.

SELECT NETWORK
COMM MODE COMM SECURITY
MODE COMM MODE
Scanning TP-LINK_388082 PERSONAL Enter WiFi password
BLUETOOTH BLUETOOTH BLUETOOTH
EGuest ENTERPRISE
eir16217558-
Please wait 1 2 3 4 5 6 7 8 9 0
HP-Print-E6-
Q W E R T Y U I O P

Cancel Cancel A S D F G H J K L
Z X C V B N M
Sym @ SPACE .

1 2 3 1 2 13 2 3 1 1
2 2
3 3 1 2 13 2 3
4 5 6 4 5 46 5 6 4 4
5 5
6 6 4 5 46 5 6
7 8 9 7 8 79 8 9 7 7
8 9
8 9 7 8 79 8 9
0 . 0 . 0 . 0 0. . 0 . 0 .

When using the on screen keyboard, you may find

it easier to use the stylus provided, which is located
on the left hand side on the reverse of the terminal.

Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office (Reg. No. 418442). Registered Office: Building 8 Cherrywood
Business Park, Loughlinstown, Dublin, D18 W319, Ireland. Registered in England and Wales under the number BR009373. The liability of the member
is limited. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland. United Kingdom branch

9
is authorised by Central Bank of Ireland and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct
Authority and Prudential Regulation Authority. Details about the extent of our authorisation and regulation by the Prudential Regulation
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Authority, and regulation by the Financial Conduct Authority are available from us on request. Y3071v11018