Computer System Servicing–NC2

Reviewer

Name of Candidate: _______________________________

1. Inventory of Hardware, Tools and Equipments (written)

Name/Hardware Specifications Quantity Remarks
Materials/Hardware:

Tools

Equipment’s

2. Occupational Health and safety procedure (written)

1. Do not work alone so that there's someone who can take care of you in case of emergency.
2. Always power off the computer and unplug the computer before working on it.
3. Take away any liquid near your working area to avoid getting electrocuted or accidentally damaging
computer parts.
4. Be careful with tools that may cause short circuit.
5. Always ground or discharge yourself before touching any part of the computer.
6. Do not use excessive force if things don't quite slip into place.
7. Clean the area before and after using it to maintain sanitation and prevent accidents.
8. Hold the components on the edges and do not touch the Integrated Circuit (IC) parts.
9. Always wear personal protective equipment’s (PPE) in accordance with the organization's OHS
procedures and practices.
10. Make sure that the pins are properly aligned when connecting a cable connector.
11. Contingency measures during workplace accidents, fire and other emergencies are recognized.
12. Use brush, compressed air or blower in cleaning the computer system.
3. Disassemble and Assemble System Unit (Actual)

4. Create Bootable USB Installer using Rufus (Win. Server 2008 r2/Actual)

5. Install Operating System Win. Server 2008 r2 (Actual)

a. Create 2 equal partition
b. Install partition on drive c
c. Format partitions using NTFS

6. Create and Install Network Cables with modular box type B (Actual)

7. Configure Router (Actual)

a. SSDI = your surname.RT
b. SSID password= 12345678
c. Configure MAC filtering
d. Configure parental control
e. Change Log in username and password

8. Configure Access Point(Actual)

a. SSDI = your surname.AP
b. SSID password= 12345678
c. Configure MAC filtering
d. Configure Parental Control
e. Change Log in username and password

9. Create a peer to peer network (Actual)

Server:
IP address = 192.168.254.100
Subnet mask = 255.255.255.0
Default Gateway = 192.168.254.254
Preferred DNS Server = 192.168.254.100

Client:
IP address = 192.168.254.101
Subnet mask = 255.255.255.0
Default Gateway = 192.168.254.1
Preferred DNS Server =

Router:
IP address = 192.168.254.102
Subnet mask = 255.255.255.0
Default Gateway = 192.168.254.254
Preferred DNS Server = 192.168.254.254

Access Point:
IP address = 192.168.254.103
Default Gateway = 192.168.254.254
Preferred DNS Server = 192.168.254.254

Laptop/Wi fi = obtain or dynamin IP address

 10. Configure Server 2008 r2 (Actual)
a. Active Directory Domain Services
b. DNS/dcpromo
c. DHCP
d. Make client PC as domain
e. Remote Desktop Services
f. File services
g. Create users/OU
h. Folder redirection
i. Print services
j. Install and deploy printer
k. Configure internet sharing

11. Configure Ad Hoc network

a. PC 1 network name = yoursurname.pc1
b. PC 1 security key = 12345678
c. PC 2 network name = yoursurname.pc2
d. PC 2 security key = 12345678
e. PC 1 IP = 192.168.1.2
f. PC 2 IP = 192.168.1.3

6. QUESTIONING/INTERVIEW (Oral)

a. Identify the parts of motherboard

 b. Basic troubleshooting
Standard Beep Codes

AMI BIOS

The following are AMI BIOS Beep Codes that can occur. However because of the wide variety of different
computer manufacturers with this BIOS the beep codes may vary.

Beep Code Descriptions

1 short DRAM refresh failure
2 short Parity circuit failure
3 short Base 64K RAM failure
4 short System timer failure
5 short Process failure
6 short Keyboard controller Gate A20 error
7 short Virtual mode exception error
8 short Display memory Read/Write test failure
9 short ROM BIOS checksum failure
10 short CMOS shutdown Read/Write error
11 short Cache Memory error
1 long, 3 short Conventional/Extended memory failure
1 long, 8 short Display/Retrace test failed
AST Phoenix BIOS

Beeps Descriptions
1-1-3 CMOS read/write failure
1-1-4 ROM BIOS checksum failure
1-2-1 Programmable interval timer failure
1-2-2 DMA initialization failure
1-2-3 DMA page register read/write failure
1-3-1 RAM refresh verification failure
1-3-3 First 64 KB RAM chip or data or data line failure
1-3-4 First 64 KB RAM odd/even logic failure
1-4-1 First 64 KB RAM address line failure
1-4-2 First 64 KB RAM parity failure
2-1-1 First 64 KB RAM failure bit 0
2-1-2 First 64 KB RAM failure bit 1
2-1-3 First 64 KB RAM failure bit 2
2-1-4 First 64 KB RAM failure bit 3
2-2-1 First 64 KB RAM failure bit 4
2-2-2 First 64 KB RAM failure bit 5
2-2-3 First 64 KB RAM failure bit 6
2-2-4 First 64 KB RAM failure bit 7
2-3-1 First 64 KB RAM failure bit 8
2-3-2 First 64 KB RAM failure bit 9
2-3-3 First 64 KB RAM failure bit A
2-3-4 First 64 KB RAM failure bit B
2-4-1 First 64 KB RAM failure bit C
2-4-2 First 64 KB RAM failure bit D
2-4-3 First 64 KB RAM failure bit E
2-4-4 First 64 KB RAM failure bit F
3-1-1 Slave DMA register failure
3-1-2 Master DMA register failure
3-1-3 Slave interrupt mask register failure
3-1-4 Slave interrupt mask failure
3-2-4 Keyboard controller test failure
3-3-4 Screen memory test failure
3-4-1 Screen initialization failure
3-4-2 Screen retrace test failure
3-4-3 Failure searching for video ROM
4-2-1 No timer tick
4-2-3 Gate-A20 failure
4-2-4 Unexpected interrupt in protected mode

d. Acronyms

ATX – Advance Technology Extended

SDRAM – Synchronous Dynamic Random Access Memory
DRAM – Dynamic Random Access Memory
EDO RAM – Extended Data Output Random Access Memory
SIMM – Single Inline Memory Module
DIMM – Double Inline Memory Module
RIMM – Rambus Inline Memory Module
USB – Universal Serial Bus
IEEE – Institute of Electrical and Electronics Engineer
ISA – Industry Standard Architecture
PCI – Peripheral Component Interconnect
EISA – Extended Industry Standard Architecture
VESA – Video Electronics Standard Association
IDE – Integrated Drive Electronics
SCSI – Small Computer System Interface
DDR – Double Data Rate
UDMA – Ultra Direct Memory Access

e. Enumerate the 10’S

10’S
SORT
SANITIZE
SWEEP
SYSTEMATIZE
SELF DESCIPLINE
SUSTAIN
SAFETY
SEPARATE
STANDARD
SAVE THE ENVIRONMENT

QUESTION AND ANSWER

1. You want to set up a dual-boot scenario between windows 7 and windows server 2008 how would you do this?
Answer: step 1. Partition the Hard drive
Step 2. Install windows 7 first
Step 3. Install windows server 2008 in the second partition.
2. What do you call the computer software which you configure before installing the OS?
Answer: BIOS
3. What would you advise to a client who wants to improve the computer’s built-in video card?
Answer: Buy and install internal video card with high memory capacity.

4. What type of screw driver will you use for small screws usually found in Compaq and apple computers?
Answer: Torx Screwdriver
5. How will you check and what instrument will you use to determine whether the power supply is providing enough
voltage output or not?
Answer: Voltmeter. Measure the output voltage of the power supply using the appropriate setting on the
voltmeter.
6. What will you do if a customer wants to install an operating system in a PC but does not have an optical drive?
 Answer: Create a bootable flash disk/flash drive
7. What may be the problem if a computer does not recognize a bootable flash drive? What would you do to resolve
this problem?
Answer: Maybe the BIOS is not properly configured to boot on the flash drive. Configure the BIOS to boot on the
flash drive.
8. What will you do if after installing both the IDE hard drive and optical drive you have noticed that only one drive
is working?
Answer: Check the jumper setting
9. If after assembling a brand new computer the monitor does not display any image or character, what may be the
possible cause or causes?
Answer: check the monitor power cable, check the wall outlet or UPS, check the power on switch, check the
monitor cable
10. What should you do after installing peripheral devices such as sound card?
Answer: install the driver
11. What should you configure in the BIOS when you are going to install an operating system using optical media?
Answer: boot sequence
12. Give example of network devices?
Answer: Switch, Hubs, Routers, Access Point
13. What do you mean by MAC?
Answer: a unique identifier assigned to most network adapters or network interface cards by the manufacturer
for identification.
14. What is a motherboard?
Answer: The primary circuit board of a personal computer, containing the circuitry for the CPU, Keyboard,
mouse and monitor, together with slots for other devices.
15. Give examples of input device.
Answer: Mouse, keyboard, webcam, digital camera, drawing tablet, scanner, microphone, joystick, touch screen,
barcode scanner.
16. Give example of output devices.
Answer: Monitor, Speaker, Printer, Headphones
17. Give example of storage devices.
Answer: Internal/external hard drive, network attached storage(NAS), CD/DVD, flash drive.
18. What’s the minimum hard drive size for FAT 16-based windows system?
Answer; 2 gb minimum hard drive space for FAT 16
19. How many hard drives do we generally accommodate in a PC?
Answer: 4 hard drives can be supported, primary master, slave secondary master, slave
20. What is the two major manufacturer of processors?
Answer: Intel and AMD
21. What are the basic expansion card types?
Answer: ISA – Industry Standard Architecture
PCI – Peripheral Component Interface
AGP – Accelerated Graphics Port
22. How do you clear unknown CMOS password?
Answer: Remove the CMOS battery for at least 2 minutes or CMOS jumper then re-install the
battery.
Use a software “password reset, Hirens”
23. You have configured a dual boot system consisting Windows 98 in FAT 32 partition and Windows 2000 using
NTFS partition. You check your Windows 2000 installation and it looked good. However, when you boot to
Windows 98 you can’t see the files in the NTFS partition. What might be the source of the problem?
Answer: Windows 98 is not compatible with NTFS
24. You successfully install Windows 2000 Professional and you want to check your drives for errors. Name one way
of checking for errors
Answer: Open control panel, click administer tool, click computer management and within the storage
tab click disk defragmenter.
25. A customer complains that his hard disk is making lots of noise. After examining the computer and hearing the
noise for yourself, you notice that high pitch noise seems to be coming from the fan in the power supply. Which
component should be replaced?
 Answer: Power Supply
26. What part of HP Laser printer is malfunction if you receive a “50 service error”?
Answer: FUSER
27. A customer complains that he can’t get his computer to work. When he turns it on, there is no video and hears a
series of beeps. The beeps are in the sequence of one long beep, then two short beeps. You tell the customer to
bring the machine in. Upon further examination you are able to identify the problem. What should be your next
step? What is the error?
Answer: Replace the video card and make sure it is tightened.
28. What is indicated by a “201” error at system start up?
Answer: Bad memory. Most of the error begins with 2 indicate memory error of some sort.

29. What two command files are used by DOS to configure the computer?
Answer: Autoexec.bat and Config.sys
30. You install a newly purchase sound card into your computer, but upon rebooting you find that the new device is
not recognized by the system. Moreover, your modem, which has always worked perfectly, has stopped
functioning. What is probably the problem?
Answer: The sound card is using the same IRQ as the modem.
31. What is the correct way to use the protocol utility IPCONFIG in a Windows 2000 environment?
Answer: Choose start, click run and type cmd then press enter key. At the command prompt type
IPCONFIG
32. Transmission Control Protocol/Internet Protocol (TCP/IP) is a collection of protocols that help manage the
internet communication. Each computer running TCP/IP must have a unique IP address assigned to it. What is an
IP address? Describe the format?
Answer: An IP address is set of four numbers, each of which must be from 0 to 255.
33. What is the correct sequence to start Windows 2000 backup program?
Answer; Choose start > Programs > Then Accessories > Then System Tools > Then Backup.
34. You’ve setup a network whereby each computer act as a client and a server and in which each user
shares each other’s resources, including printers. What is the correct term for such arrangement?
Answer: Peer to peer networking
35. What is the name of the executable file for Microsoft Backup FOR dos? For Windows 3.x?
Answer: MSBACKUP.EXE
36. What would you type at a DOS command line to start the Microsoft Anti‐Virus?
Answer: Type MSAV at the command prompt.
37. What program in the control panel can be used to create a start‐up disk?
Answer: Add / Remove Programs
38. What is the final option in the Configure Screen menu?
Answer: Compatibility test
39. A computer is experiencing random reboots and phantom problems that disappear after reboot.
What should you do?
Answer: Open the cover and reset all cards and chips
40. What type of backup involves selecting the files you want to backup as well as when you want them to back up?
Answer: Custom Backup