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Questionaire

The document is an operation management report submitted by a group of 5 students to their professor. It provides details on their group project for a quality management questionnaire for KFC, including 10 questions on topics such as their quality control processes, customer engagement, subcontractor requirements, and types of quality control tests performed. The report was submitted on April 8, 2019.

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Shabana
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41 views2 pages

Questionaire

The document is an operation management report submitted by a group of 5 students to their professor. It provides details on their group project for a quality management questionnaire for KFC, including 10 questions on topics such as their quality control processes, customer engagement, subcontractor requirements, and types of quality control tests performed. The report was submitted on April 8, 2019.

Uploaded by

Shabana
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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OPERATION MANAGEMENT

ORGANIZATION: KFC

SUBMITTED TO: MADAM ZARA TAHIR


GROUP MEMBERS:
SHABANA BIBI
NOREEN SIDDIQUI
ZARKISH ABID
ASMA JAVED
AROOSA BATOOL
SUBMISSION DATE: April 8,2019
Questionnaire
Q1. Do you have a registered quality management system?

Q2. Have there been any complaints of non-compliance with professional


standards, regulatory and firm’s system of quality control?

Q3. Have there been any external consultation on assurance engagement?

Q4. When did the firm last perform an annual monitoring of its quality controls?

Q5. Do you have quality control processes in place?

Q6. Do you engage customers in product development and service improvements?

Q7. Are there written procedures for your core processes?

Q8. How do you ensure that your main subcontractors/sub-suppliers meet specified
requirements ( including requirement for quality)?

Q9. Which quality control tools you used?

Q10. What are the different types of tests performed as part of your quality control
processes?

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