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    Franklin Hinton S Fast Food Business Case1.2

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    Franklin Hinton owns a fast food business that could be impacted by external forces like minimum wage increases or competitors changing their prices. To prepare, Franklin should create standardized procedures for employees to follow so the business runs smoothly. He should also hold monthly meetings to review procedures, answer questions, and share his vision for the future of the business. While a minimum wage increase could increase costs, it may not significantly impact prices or customer service quality since costs have already been rising over time. Franklin should openly communicate with employees and be prepared to accept a potential union to avoid losing workers through protests or negative reviews. To deal with uncertainties, Franklin should research how other managers addressed similar challenges and make a clear plan once he sees others have succeeded.

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    Franklin Hinton S Fast Food Business Case1.2

    Uploaded by

    klm klm
    225 views2 pages
    Franklin Hinton owns a fast food business that could be impacted by external forces like minimum wage increases or competitors changing their prices. To prepare, Franklin should create standardized procedures for employees to follow so the business runs smoothly. He should also hold monthly meetings to review procedures, answer questions, and share his vision for the future of the business. While a minimum wage increase could increase costs, it may not significantly impact prices or customer service quality since costs have already been rising over time. Franklin should openly communicate with employees and be prepared to accept a potential union to avoid losing workers through protests or negative reviews. To deal with uncertainties, Franklin should research how other managers addressed similar challenges and make a clear plan once he sees others have succeeded.

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    Franklin Hinton owns a fast food business that could be impacted by external forces like minimum wage increases or competitors changing their prices. To prepare, Franklin should create standardized procedures for employees to follow so the business runs smoothly. He should also hold monthly meetings to review procedures, answer questions, and share his vision for the future of the business. While a minimum wage increase could increase costs, it may not significantly impact prices or customer service quality since costs have already been rising over time. Franklin should openly communicate with employees and be prepared to accept a potential union to avoid losing workers through protests or negative reviews. To deal with uncertainties, Franklin should research how other managers addressed similar challenges and make a clear plan once he sees others have succeeded.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    225 views2 pages

    Franklin Hinton S Fast Food Business Case1.2

    Uploaded by

    klm klm
    Franklin Hinton owns a fast food business that could be impacted by external forces like minimum wage increases or competitors changing their prices. To prepare, Franklin should create standardized procedures for employees to follow so the business runs smoothly. He should also hold monthly meetings to review procedures, answer questions, and share his vision for the future of the business. While a minimum wage increase could increase costs, it may not significantly impact prices or customer service quality since costs have already been rising over time. Franklin should openly communicate with employees and be prepared to accept a potential union to avoid losing workers through protests or negative reviews. To deal with uncertainties, Franklin should research how other managers addressed similar challenges and make a clear plan once he sees others have succeeded.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    1.

    What external forces could impact the future of Franklin Hinton's


    fast food business?
    If minimum wage is raised he has to abide by it. If other food companies
    near him raise or lower the cost of their food it could be better or worse for
    him depending on what he plans to do about food costs or if he wants to
    keep it the same as it is now.
    2. Franklin needs a plan for future success. Define planning as it
    relates to his business. How will an effective plan help him and his
    employees be more effective in providing quality service to
    customers?
    He would use standing plans because everything they do is the same every
    day. He could have a set of procedures for everyone to follow which would
    outline how food was prepped, how things were cleaned, orders placed,
    payments received, etc. Having a set of procedures that everyone follows
    the exact same way really helps keep everything running smoothly.
    3. Regardless of the situation, employees must understand fully the
    mission and vision of the company. What do you suggest that
    Franklin might do to help his employees be the best they can be?
    The best thing for him to do is set up monthly meetings to go over the
    procedures, answer any questions employees may have, set out how they
    have been doing and where he plans for them to go from there.
    4. In your opinion, if the minimum wage in your state is increased to
    $10, $12, or $15 an hour, what impact will it have on the fast food
    industry? Will an increase in the minimum wage have an impact on
    customer service or quality of product? Discuss.
    I do not think that it actually has any impact on the fast food industry. The
    issue with minimum wage is that it has not been increased as the price of
    products and cost of living has been increasing. California raised minimum
    wage to $11/hr and McDonalds there costs the same as everywhere else.
    Their prices have already gone up over the years, so it was not an issue.
    5. What should Franklin do to prepare for the possibility of a union
    attempt to organize his employees?
    He should be very open with his employees and listen to their wants and
    needs. He may need to be prepared to accept their want to be in a union
    because fighting against union workers may lose him employees. The only
    forseeable issue with Union workers is that they may protest, but a reality is
    that any employee that is unhappy is likely to just quit and slander his
    business to others causing them to not want to work there.
    6. If you were Franklin, how would you deal with the uncertainties
    that could impact the future success of his business and employees?
    I would research and talk to other managers that have had to deal with what
    he is facing and see what they did. I think that he is making it seem way
    worse in his head than it is going to be. Once he has seen that others have
    made it through he can make a clear plan on what to do next and come out
    on top just like the other companies did.

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