TIFFANY CARTER

[email protected]
Cellular: (770) 707-6700

Sr. Business Analyst- Techno-Functional

Accounts Receivable, Pricing, Payment Processing, Cash, Billing, Data Analysis and Reporting
Senior Manager

 Highly accomplished, results driven, Senior Business Analyst / Sr. Accounts Receivable Manager with
over 19+ years combined experience in Retail, Banking, Tax & Payment, Manufacturing, SAAS, Financial
Services Industries as payment processing, transaction fulfillment and settlement, Full Time and
Consultant capacities.
 19+ years of experience working with billing and monitoring GL maintenance.
 19+ years of experience working with AR Management, Data Analysis & Reporting.
 10+ years of experience in Revenue Management.
 10+ years of experience with ERP (Oracle, SAP, Great Plains) Implementations, System and business
optimization, and cost saving value-added strategies.
 10+ years functional/ technical Business Analyst
 10+ years Sr. Financial Systems Business Analyst & Application Support
 10+ Managed multiple projects full Cycle implementations
 10+Managed processes and Requirements in Techno Functional & Functional capacities, User acceptance,
and functional testing read write test scripts,
 Experience in working as a Global Order to Cash-Accounts Receivable/ transaction manager, providing
sound financial leadership to start up, turnaround and growth companies.
 10+ years with SOX and GAAP compliances

PROFESSSIONAL EXPERIENCE

Modis, Inc 01/2020 - Current

Business Process Analyst
Capital Markets- Product Management Lifecycle
FIS Global Services-Banking & Insurance

 PlanView SME, Workstream Analyst to multiple business unit (8 BU)

 Create Documentation and BPMN for process improvement and Gap analysis. Performed,
validate and implements process improvement initiatives.
 Gathering/validate requirements, writing the documentation for RICEFS, Functional
Documentation, Business Processes, Procedures, Technical Documentation, Testing
Methodologies, Test Case & Change Control Process Documents.
 Responsible for tracking the project, monitoring and reporting weekly status to project team
members (of-shore: India, Brazil, Europe & on-site USA) and management during testing phases
and interact with users and team members.
 Performed business process GAP analysis and identified the areas to improve the efficiency of
the business process. Created business process mapping document, analyzed the as-is business
processes and created a to-be process using MS Visio.
 Performed business requirement elicitation, analysis and specification for entry, modify,
mainframe update function using JAD sessions and one-on-one meetings with the stakeholders
 Created extensive traceability matrix in Rational Requisite Pro from requirements to use cases,
use cases to business rules and business rules to exception messages.
 Conducted requirement review and validation sessions with users for every iteration during the
development phase
  Identified, maintained and communicated database changes to the development team and tracked
the status of each requested database change item using Microsoft excel spreadsheet
 Analyzed and documented the transformation rules for the transactional data conversion and
performed data integrity check rules.
 Analyzed and created design document for entire data conversion process which uses Extraction,
Transformation and Loading process (ETL) related to Budget, Forecast, Actuals based on the
Profit Center & Cost Center hierarchies to the reports.
 Designed the WBS (work break down structure) Model for the Project definitions & bringing the
WBS hierarchy to the BI systems & reports.
 Participated in deployment strategy process that involves integration of two external system and
validated the legacy data (Essbase, Oracle Data Warehouse) with the BI Data.
 Followed the tools, techniques and good practices for protecting the integrity of corporate data,
company technology practices, standards, procedures & followed the SOX regulations.
 Prepared pre-condition and post-condition data for testing the application, tested the application
manually by executing Test Cases prior to Automation and reported the bugs to the developers
using QC.
 Performed Functional and regression testing using QTP, used different checkpoint to make sure
that the application is meeting the requirements. Diagrams and evaluates existing processes.
 Organizes, leads and facilitates cross-functional project teams.
 Develops metrics that provide data for process measurement, identifying indicators for future
improvement opportunities.
 Collects data to identify root cause of problems.
 Measures performance against process requirements.
 Aligns improvement to performance shortfalls.
 Provides consultation to improve process performance and product quality.
 May deliver presentations and training courses including measurement, analysis, improvement
and control.
 Surveys and analyzes best practices for techniques and processes.
 Communicates team progress.
 Performs cost and benefit analyses.
 Performs other related duties as required.

Consultant- Sr. Business Analyst- Banking

Business Analysis- Process Improvement
Tax & Payment Solutions-Product Management Lifecycle
SDLC-Procedures & Process Management
Client: SunTrust Banks, Inc. 11/2018 – 07/2019

 Managed a process improvement initiative for the Product Management organization. The
Product Management group is responsible for the development of new products,
changes/enhancements to existing products and the retirement of existing products. To support
the updating of Future State Process Flows/Supporting Documentation and Procedures
 Work with a cross functional team to support the development and maintenance of processes and
procedures, buildout an artifact tool kit of 38 questionnaires, templates, checklists etc., and
document workflow requirements and flows.
 Manage changes to requirements through documentation, held ongoing impact evaluation with
SME and LOB managers, communication to all stakeholders, and version control change
validation/verification.
 Managed RACI, Taxonomy, Requirements Traceability Matrices, Use Case Documents, and
Screen/Interface designs.
 Managed change request after deployment of the Project for phase two deployment.
 Managed User acceptance through all LOB and SME groups
 Managed a team of 3 Business Analyst
 Planning for execution of work activities and participation in overall project planning
 Participation in PMO processes and governance (e.g. status reporting, risk/issue identification and
escalation, team meetings, etc.)
 Preparation and execution of design workshops
 Documentation of client requirements and evaluation of fit / gap
 Documentation of future state business processes
 Development of documentation for Key Design Decisions (KDDs) per the project KDD
framework
 Develops logical recommendations around efficient workflows, reporting, process
improvements, Policy & Procedure refinements, maintaining compliance with applicable
NACHA rules
 Identifies, assesses, and partners with Payments leadership and other areas of the credit
union to mitigate risk across ACH, wires, deposit channels, and online banking originated
transactions
 Analyzes and assesses impact of the on-going changes with the Federal Reserve's Faster
Payments initiatives, amendments to the NACHA Rules
 Validates and reconciles the Interbank fee received on the Same Day ACH transactions •
Answers any ACH regulatory or operational questions to the team or management
 Assists with Fraud and Compliance issues as well as preparing for and assisting with the
Annual ACH/Wire Audit and Annual Vendor Due Diligence Financial documents
 Provide application support and training to the payments group including managers,
supervisors and Analysts including daily reconciliation of general ledger suspense
accounts
 Analyzes and assesses the impact of, and creates opportunities to monetize Same Day
ACH for the organization
 Manages Online Banking external account and online transaction fraud. Reviews and
assesses risk of external account transfers, domestic wire, and corporate ACH files
originated via Online Banking platform; develops and ensures proper assessment process
is in place
 Identifies process improvements to ensure the ACH exception volumes are always
maintained at a manageable level
 Performs daily reconciling of Payments Processing general ledger suspense accounts
including ACH and Wires
 Assists in troubleshooting and correcting ACH outages on the Federal Reserve Bank
account
 Configuration of Oracle modules and documentation of configurations
 Work with IT to enhance current processes and ad-hoc projects
 Provide training on IT processes and products to individuals and groups
 Evaluating the data collected through task analysis using Business object and other reporting
tools, business process, surveys and workshops
 Manage projects using an agile approach to meet agreed deadlines
 Designing and executing the test scripts and test scenarios
 Coordinating business units testing, validation, evaluating new applications/functions, subject
matter expert that provided to project/business partners pre/post User Acceptance testing support
 Full ownership of QA process and governance model
  Extensive experience working in an Investment Bank/Corporate Banking environment
 Thorough understanding of front and back office trading processes
 Hands-on testing automation and manual testing experience
 Strong experience in creating test automation framework using QTP/Selenium
 Basic knowledge on SQL/UNIX/PERL
 Good understanding of financial market concepts
 issues in services and software
 Work with content providers to ensure the integrity of the information provided on Intranet sites
 Implemented new solution in SharePoint 2013 to replace prior system for various Project
Tracking requests. Provide support for all systems as well as improvements based on change of
business processes. Also generate reports as per requirements.
 Implement new SharePoint 2013 features and technology and encourage people to utilize the tool
that provides maximum reliability and automation as well as reduce human effort for accurate
and faster performance within the organization.
 Review different business process within the organization and recommend use of automated
tracking sites in SharePoint 2013 to replace manual tracking when and where possible.
 Installed and configured SharePoint 2013 for a server farm environment. Configured and
administered SharePoint 20103 environment including Search set up and User Profile
configuration.
 Creation of functional specifications for development objects
 Loading and collaborative analysis of conversion data
 Planning and execution of review cycles for deliverables to drive Deloitte and client
approval
 Preparation for testing cycles including development of testing material
 Assisting end user testers during testing cycles
 Defect resolution during testing cycles
 Assist in creation of training documentation and/or conduct reviews of material produced
 Execution of Knowledge Transfer to operate (i.e. long-term support) resources
 Participation in and ownership of production cutover activities
 Participation in Hypercare support including defect resolution
 Creating and updating process flows and procedures
 Converting drafted procedures into official Procedure repository
 Creating and updating RACI Charts and Risk Controls Matrices
 Documentation of system requirements (primarily documentation repositories and workflow
tools).
 Set up of basic systems/configuration (additional of folders, assignment of names to roles etc.)
 Conducting process walkthroughs and facilitating smaller meeting sessions independently to
obtain information for deliverable creations
 Managed a mix of and hands-on work and coordination (leading small cross-functional team as
part of a larger program)
 Coordinate meetings and stakeholders, including subject matter experts and legal/compliance/risk
 Document and deliver status reports and other ad hoc written deliverables
 Execute standard project tracking (update relevant sections of MS Project or add additional tasks
specific to work)

CSM Bakery- Manufacturing & Distribution Big Box 05/2016 - 06/2017

Sr. Accounts Receivable, Cash, Billing Manager

 Successfully Managed 4 separate groups 8 AR Analyst, 8 Pricing Analyst, 2 Billing Analyst, 2

Cash Analyst, 2 Deduction Specialist.
 2 months in the role numbers rose from an 85% to 95% role rate.
 Developed Cash staff posting cash 3 days behind to a current day’s cash position.
 Developed pricing team to process orders from 5 days to same day orders including Walmart
 Reduced Pricing errors to 96% pricing success rate
 Increased billing percentage to 95% billing accuracy
 Implemented new deductions management process
 Implemented same day bill back of unauthorized deductions
 Discovery and uncollected cash $1 million in 6 months
 High transaction customer payment lag reduced from 30 to within Current terms within 2 months
manage the accounts receivable portfolio of 5M collecting on 300-400 delinquent accounts
receivables monthly.
 Managed the process of afternoon and evening ACH customer files
 Provide support for ACH processes including troubleshooting file issues and escalating issues
when appropriate.
 Complete setup of ACH Originators including maintenance and deletion requests on various
reporting platforms.
 Respond to inquiries related to ACH activities from various internal and external sources while
applying sound decision-making techniques and exhibiting necessary follow-through. •
 Ensure daily workflow is completed in accordance with department processes and procedures.
 Assist in the completion of projects, upgrades and enhancements relating to Core/Host and ACH
systems and processes
 Perform preventative analysis to identify opportunities for process optimization, redesign, or
development of new process/policies.
 Introduced a new Business Reporting software (business objects) which improved existing teams’
productivity across the data pipeline by 90%.
 Coordinated with the project management team in establishing business analytics systems that
ensured timely and orderly completion of reports.
 Increased revenue by 70% and reduced accounts receivables by 50%through implementation of
new billing and collection procedures.
 Churn model reporting for a subscription-based business & recurring billing platform
 Performed and conducted transactional processing, verification of support and data input for all
lines of Revenue.
 Delivered technical solutions and business process to maximize business value and objectives.
Assess infrastructure/applications and recommend solutions for upgrades or new technologies
necessary to meet business needs.
 Manage the compilation of the optimal client pricing solution per the specifications and
requirements of the RFP/pursuit response:
 Work with the Sales and Solutions team to develop strategies and implement processes for
responding to new business, renewal and expansion opportunities.
 Collaborate with and integrate pricing inputs from Business Lines, Service Line SME’s, Account
Management representatives and pursuit team into a final pricing solution.
 Fully understand and integrate pricing inputs from global regions into the final pricing solution
 Work with IFM service line SME’s and pursuit team to develop IFM service delivery and
platform costs, and to document, submit and get approval on all cost saving proposals.
 Investigate and compile relevant benchmarking data to support pricing assumptions and cost
savings for IFM.
 Develop a comprehensive and accurate proforma (profitability model) representing all service
lines and global regional pricing for the purposes of fee modeling and deal approval.
 Work with the Solution Manager and SD on the deliverables that will be key for RFP response
and business planning;
  Pricing related Exhibits and Schedules for the RFP process, through and including negotiations
and contracting.
 Contributed to the continuous improvement of pricing tools to increase accuracy, reduce risk and
improve efficiency of the firm’s pricing capability.
 Maintained compliance with all Corporate and Service Line pricing requirements.
 Work with the team to build upon and enhance pricing and estimating tools utilizing internal and
external data resources to increase accuracy and competitiveness
 Maintain reporting and compliance standards.
 Became an expert in utilization and mining data of the firm’s new benchmarking capabilities.
 Responsible for the system development life cycle from conceptual phase through to
implementation using Scum methodology. Perform preventative analysis to identify opportunities
for process optimization, redesign, or development of new process/policies.

Consultant- Senior System Business Analyst- Financial Services

Client: ADP- Total Source Unemployment Tax 01/2015 - 08/2015

 Daily Application Support of 15 business users within the Unemployment Tax group.
 Design and support MS Access 2010. Db for several projects Kaizen Backlog Project.
 Analysis of tax data, working in DB's to pull data or build Access Databases to create the reports
from Oracle DB, creating spec documents, and writing user stories/workflows to go over with
functional leaders.
 Proficient in report creation using Toad Data Analysis and Crystal Reports, and data querying via
Oracle and SQL Server databases to create daily reports and to assist in troubleshooting data
issues.
 IT BA/PM putting functional specification together, writing user stories/workflows, research data
structures, research current processes, create ad-hoc reports, and work with IT development/QA
to drive business user initiatives.
 Database experience with MS Access- creating queries, building databases from scratch.
 Writing SQL queries in TOAD from scratch to send the queries to either an Access DB or an
Oracle DB and pull necessary data that the business users asked for.
 50% of time- Spent on a State Agency conversion project where they will research and write up
the Conversion process as well as pull data for them throughout the project.
 10% of time partner work on the WFN product to write processes and user stories. Internal IT
requests from the 15 users. Pulling data, dumping the data, Transforming, Reformatting data to
Load. Via FTP or API.
 Creating reports for those users to give to their clients.
 40% of time Coordinate and support IT business processes. Identify resources needed and assign
individual responsibilities throughout the project life cycle.
 Create and execute planned project work and revise as appropriate to meet changing needs and
requirements.
 ACH subject matter expert answering any regulatory or operational questions to the team or
management Troubleshoots and supports the Payments Processing team with member and system
issues trained associates Communicates regulatory & system updates in a timely manner •
 Completes required tasks in the ACH area on a monthly basis, such as return ratio, uptime, skip
pay, dividend and pension reports, etc.
 Previews periodic statements for quality check on the transactions including ACH, checks, ATM
and debit card transactions
 Administrator of all third-party applications
 Reviews Profitstars invoices for accurate billing, reviews and reports the user access and
authorization reports; uptime and return ratio reports
 Test guidelines for new or existing methods/systems for enhancements, along with read and write
test cases, P&P updates and training for all areas of Payments Processing • Reviews and provides
monthly reporting of Payment Processing data to the management and other departments
 Analyzes more efficient approaches to current software and finds alternate solutions to the
existing software
 Managed the security and confidentiality of all accounts and related information in accordance
with compliance with all applicable laws and regulations including, but not limited to, the Bank
Secrecy Act

 Accounts Payables/Payment Module: Implemented Payables and Payments, Defining

Payment options, Distribution set. Automate Vendor /Vendor sites, invoice upload process.
Monthly closing and reconciliation of accounts, validation accounts, setup and XML
Publisher and Evergreen check print. Support accounts payable department on day-to-day
basis, Supplier Master, Invoicing/Vouchering, pay process flow to determine other missed
gaps that may have been causing errors on Order Entry (CRM) or the Purchase Order.
Analyzed recurring trends in errors that were escalated and preventing CRM orders to
pass to LEGACY to identify ways to prevent repeat errors or repeat callers in the support
center.
 Installed, configured, deployed, patching, system monitoring, and performance of two SharePoint
farms.
 Worked on installation and configuration of SharePoint 2010
 Responsible for a mixture of SharePoint architecture, administration, development, project
management, business analysis and development of a SharePoint website
 Review business process within the organization and recommend use of SharePoint to replace
manual tracking when and where possible.
 Meeting with potential client and stakeholders to gather requirements, create functional and
technical documents, user acceptance test scripts and project implementations
 Created sites, built custom workflows, dashboard pages, and managed permissions and content as
requested from customers
 Provide Level 3 support for SharePoint and consultation for end to end business process.
 Implementing new processes, procedures, and approaches in order to improve productivity,
product quality and business personnel performance
 Help introduce collaborative capabilities to improve users and teams work processes
 Works with offshore resources to achieve assigned goals on web development projects
 Support existing SharePoint implementation across the enterprise and work on future site
development projects
 Build and implement solutions in the SharePoint environment using out-of-the-box functionality,
custom developed tools, and 3rd party add-ons
 Support the review, clean-up (moving/copying sites), management and configuration of
SharePoint accounts and sites
 Provide training to users in small one on one or group settings
 Ensure timely and accurate invoicing, monitor and verify receivables for project.
 Document the existing process flow, identify areas that need improvement and make constructive
suggestions for change, manage the process of innovative change effectively.
 Consistently acknowledge and appreciate each team member's contributions, motivate team to
work together in the most efficient manner. Mitigates team conflict and communication
problems.
 Led the business process team which wrote requirements. Work with Business and internal as
well as external IT staff to maintain proper functioning of business systems and manage end-to-
end business process to accomplish organizational goal that is more effective and efficient.
 Recommended changes and/or produce specifications for new systems.
  Defined technical problems and worked out feasible solutions in light of cost.
 Created and shared the Communications Plan to support client-vendor communication. Provide
technical and business support to system and process users.
 Provided direction to the team to create and verify quality requirements, also to deliver a flawless
product. Supervise the team to create training documents, reference materials, also documents for
support systems and acceptance testing.
 Scheduled and lead Deployment meetings, also Change Control Board (CCB) meetings.

Consultant- Senior Financial & HR Systems Business Analyst-Retail

Client: Carter’s/ Osh Kosh B’gosh 02/2013 - 03/2014

· Managed and executed projects related to Financial and Human Resource systems supported also
to include the AR group, AP group, HR, GL and Accounting. Organized and led business
interviews to collect detailed knowledge of existing processes and procedures.
· Managed 22 Applications to include the functional training of associates on applications,
created documentation, user stories, along with providing full technical application
support to AP, AR, HR, Accounting Groups
· Capturing current state processes for the Carter’s HR department.
· Attend/participate in meetings with the HR business teams, along with the Learning Development
team to define and capture and translate process steps into cleat, User stories as readable process
narratives, QRG’s and process flow diagrams for SAP.
 Participate in regular project status reviews, and team meetings
 Created and manages Business Readiness team project plan tasks and delivers
tasks updates to Program Manager weekly.
 Worked with the Carter’s Global Services corporate business teams to document
current state processes for each user task.
 Convert high level business processes into, detailed user narratives and process
maps
· Acted as a liaison between business owner, SME and development teams. Worked in team
environment and developed relationship with external customers and internal counterparts.
Excellent analytical, organizational, communication and documentation skills along with good
process management skill to gather requirements to bring out the quality product
· Collaborated with business and IT management to ensure observations were addressed and
remediated.
· Executed validation tests for application development or process/workflow design which
included both Hardware and/or Software testing experience, issue tracking.
· Developed project presentation decks, functional design documents, project plans, and issue
tracking logs as needed for various projects utilizing Microsoft Word, Excel, PowerPoint, and
Project
· Managed and executed the installation and software patch
· Organize and executed with internal Infrastructure team the tasks required to stand up VM
machines on AIX, LINUX, Windows platforms to meet business requirements.  Tested
application environments after standing up.
· Co-spearheaded efforts for requirements gathering and discovery sessions with external vendor
for our Enterprise Digital Asset project
· Periodic review of the events and messages reported in SharePoint Event Viewer and
Performance Monitor
· Assist in the creation, implementation and monitoring of collaboration security and governance
 policies
· Works with peer organizations as a subject matter expert on the existing SharePoint functionality
· Promote user adoption through user and site manager training, consultation, and support of
existing SharePoint functionality
· Demonstrate initiative by proactively reviewing/assessing SharePoint COE desk procedures and
recommending improvements
· Work with end users to facilitate the migration of new and existing business processes to a
SharePoint environment
· Evaluates information gathered in order to correctly identify the problem/request, validate request
classification or support the new development initiative
· Agile Methodology - Project Deployments within 2 months. Rollout out upgrades as needed
 Upgrade Kronos system
 Integrate RAS system with Computron
 Integrate RAS system with legacy system TOTS system
 Load patch to SCM system- Administrate and add secure roles
 Integrate Kofax system with Computron
Upgrade the AR module from Computron ERP to a current version of Computron
Replace the Gentran translator with sterling integrator
Subsequent to Deployments created Excel document to manage enhancements and
change request(s).
· Monitored, managed, communicated and reported issue resolution logging and control.
· Experienced in writing business requirements, executing validation tests on application
development or process/workflow design, and project management.
· Strong visual modeling and business process modeling skills using Rational Unified Process
(RUP) with tools like Rational Rose, MS Visio and Scrum. Strong knowledge in developing Use
Case Models, Activity Diagrams, Sequence Diagrams and UML CASE tools.
· Experienced in developing Use Case Models, Entity Relationship Diagrams (ERD), Activity
Diagrams, State Diagrams and Data Flow Diagrams (DFD). Strong experience working with
Rapid Application Development (RAD).
· Led Joint Application Development (JAD) sessions to expedite and streamline the requirement
gathering process.
· Expertise in writing and implementing test plans, test scenarios, test cases, traceability matrices
for Black Box, System Testing, Integration testing and User Acceptance Testing. Experienced in
writing SQL queries to manipulate Oracle database and performing manual testing.
· QA testing of software updates on current user versions of the windows-based supply chain
software and Logility web based applications that support multiple simultaneous users, as well as
testing of service packs to ensure functionality stability via Manual testing and WinRunner
· Familiar with performing various types of testing, such as functional, regression, user acceptance,
and installation testing.
· Responsible for creating and maintaining test environment for QA testing and issue
recreations. Create test plans for functional, regression and user acceptance testing of front-
end windows and web-based applications.
· Review application/system logs, identify program errors and recommend program
improvements to development team in order to eliminate future issues.
· Assist Customers and Implementation group with installation of tested fixes and services
packs
 · Troubleshoot connectivity, configuration, and installation issues for the Logility proprietary
Supply Chain Client/Server GUI applications with end-users.
· Utilize MAGIC call tracking software to record/track and update defect tickets.
· Perform basic SQL queries and updates to Oracle and SQL relational databases as needed to
troubleshoot reported errors or to QA reported fixes.
· Assisted in the completion of ad-hoc projects. Expertise in writing and implementing test
plans, test scenarios, test cases, traceability matrices for Black Box, System Testing,

MODULE IMPLEMENTATIONS:
· Accounts Receivable: Implemented Oracle Accounts Receivables, Accounting rules, Auto
invoice, Maintenance and day-to-day support, TCA, Auto Receipt and apply Process, Lock
box and issues, Prepayments, Collections Management, and Cash Applications. Bills
Presentment (BPA): XML Custom Invoice Print Design. Inventory ITEMS.

· Order Management: Including Assessment of Business Requirements, Customer TCA

Management, Sales Orders, Pricing, Scheduling, Service Contract Support, Drop
Shipments, Intercompany Sales Order/Billing Process, Pick Release, Shipping, Install Base
Management, Container Management, EDI Transactions, Interface to Third Party
Compliance Systems

· General Ledger: Implemented General Ledgers. Setup KFF, Segment values, Cross
validation rules, Security Rules Hierarchy’s, Budgets, FSG, P&L Reports, Financial
Calendar, Translation, Retained earnings, CTA, Consolidation, ADI, WebADI, Legacy
system JE uploads. Actively involved in FSG reports, month end, Quarter end and Year-
end closing process and reconciliation general ledger accounts and monitoring clearing
account balances.

Independent Consultant- Sr. Financial Business Analyst-Financial Services

Client: Oracle/ Virtue Inc. Software/Technology/SAAS 01/2012 - 09/2012

· Delivered technical solutions and business process to maximize business value and objectives. Assess
infrastructure/applications and recommend solutions for upgrades or new technologies necessary to
meet business needs. Responsible for the system development life cycle from conceptual phase
through to implementation using scum methodologies. Perform preventative analysis to identify
opportunities for process optimization, redesign, or development of new process/policies.
· Lead Project implementation to Oracle platform. Worked with IT to establish cut off and
processing rules, with reports for successful month end tie out using general reports and
discoverer reports. Worked with the banks to manage implementation of the lockbox and cash
automation. Established work standards, developed objectives and designed/maintained
effective workflows and operating procedures.
· Using ETL Process with AR data files for scrubbing and importing to Great Plain & Oracle 11I.
Customer template set up for conversion. Including customer terms, bill- to and ship to, discount
flags, unearned discounts, grace periods flags. & mapping customers’ accounts to (ORG/operating
unit) Business channel. Testing in UAT environment and LIVE environment. Review Auto populates
fields and Auto schedule files. Reviewed Lockbox processing reports. Interface module testing and
setup.
· Troubleshoot, analyze, recommend on overall system(s) tuning and performance.
 · Reviewed and coordinated resolution of auto-invoice errors with Order Entry, Revenue, Contracts,
Procurement and Project Billing teams. Handled and completed special projects as they arise
concerning pricing and cost valuation.
· Responsible for testing of new Billing system features and taking a leadership position in
identifying system and process improvements and enhancements. Designed and tested new
“Billing Tool” reports, evaluated existing reports and developed a more efficient means of
gathering and reporting data quality and efficiency, decrease costs, increase in overall profitability.

Consultant- Senior Business Analyst- Manufacturing & Distribution

Client : Namasco/Mac Steel Inc., 06/2011- 12/2011
Business Financial Implementations Analyst -Process Development
· Gathered business requirements, document business processes, and conduct appropriate system
changes or enhancements using the agile methodology. Identified potential gaps and other issues.
Demonstrated high level of skill by translating the end user business requirements into a workable
system process and solution. Acted in a projected manager capacity to facilitate between the technical
team and internal business owners to ensure continuous improvement of data normalizations /quality
and system capabilities.

Interactive Communications International, Norcross, GA 09/2008 - 06/2011

AR Systems Implementation Manager/QA Automations & Testing -Financial Services/ Credit Card/gift
card
· Proactively manage and retrospectively track and report on the financial and risk positions within the
various portfolio concentrations. Support strategic goals of the corporation. Negotiated both on the
technical and functional side for solutions that satisfy both the business user and to conform to the
technical architecture need to deploy and implement Oracle 11I

FACS DISTRIBUTING CREDIT CORPORATION, Manufacturing & Distribution- Financial

Services-Atlanta, Georgia
Credit and Collections Manager 05/1996 - 12/ 2007

EDUCATION
Currently pursuing Certificate of Financial Management - Cornell University, Online E- Cornell
2014 Master of Arts IT Technology Management – Johnstown State University
1998 Bachelor of Arts Business Administration – Johnstown State University

PROFESSIONAL DEVELOPMENT

Deloitte VSOE Training SOP97-2

EITF 08-1 ASU 2009-13, Multiple-Deliverable Revenue Arrangements
EITF 09-3 ASU2009-14, Certain Revenue Software Elements
EITF 08-9 ASU2010 -17, Milestone Method of Revenue

SOX Compliance Training FDCPA, Collections, Credit, AR

Dunn & Bradstreet Course Work Understanding financial statements; Cycling
ERP Systems Oracle 11I, Oracle 12R, Great Plains, Aria Billing, Avante, Computron,
SAP, Expandable, AS400, Nxtrend, Get Paid,
CRM Cloud Solution Salesforce
Reporting Software Business Objects, Discoverer, OBIEE, Crystal Reports
Microsoft Coursework Microsoft Office, Ongoing testing for Expert Certification

Ongoing CCE Certification UCC-3

Ongoing Certification AAP
National Association of Credit Managers New Member NACM
Excel- pivots, V-Lookups,

Certification: Requirements Inc. IT Business Analyst

TECHNICAL SKILLS
 Business Modeling SDLC, UML, UML CASE Tools, Rational Rose, MS Visio, User Stories, Wire
Framing
 Requirement Management Teleologic DOORS, Rational RequisitePro, SharePoint, Jira
 Change/Repository Management Clarify, BMC Magic, Rational ClearCase, Concurrent Versions System (CVS),
Visual SourceSafe (VSS)
 Méthodologies RUP, Scrum, Agile, Waterfall
 Programming Languages/Reports SQL, PL/SQL, Crystal Reports, Business Objects, Selenium, Profitstars ACH
 Symitar’s Epysis, Q2
 Project Management Plan View, MS Office Suite, MS Project, Visual Source Safe
 CRM Salesforce administration, user management, configuration
 Applications Kofax, SCM, TOTS, Additaas, Planview
 Database Query Tool SQL Server, TOAD
 Data Analysis Business Objects, Power BI, Excel