TLE 8

REMEDIAL CLASS

CARPENTRY & CONTACT CENTER

FOR THE MONTH OF JUNE

Prepared by: Ruth Leah A. Pinili

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CONTACT CENTER PART I
WEEK 1

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 Week1 – Activity 1
Learning Competency: Identify appropriate equipment used in contact center
services

Activity 1: Name the following equipment and software used in contact center

Call Monitoring IP phone with headset Internet

Personal Cubicle Call Recording Software Data handler

Personal Computer Voice Over Internet Protocol

USB Headset Predictive dialer

1. 2.

3. 4.

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 5. 6.

7. 8.

9. 10.

Credits: Mrs. Grace Maata, T-III, JNHS for Activity 1

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 Week 1 – Activity 2
Directions: Read and analyze each question. Choose the correct answer from the following choices.
Write the corresponding letter in your answer sheet.

1. What is the service provider of an outsourced business task/process?

A. Call Center Agent B. Contact Center C. Toll free center D. Customer Center

2. What center or company that is engage in contracting of a specific business process such as customer service
to a third party service provider?
A. Business Process Outsourcing C. Call Center Representative
B. Contact Center Services D. Customer Service Representative

3. Who is responsible in handling incoming and outgoing customer calls for an outsourced business task or
process?
A. Contact Center Representative C. Marketing Representative
B. Customer Service Representative D. Sales Representative

4. What contact center equipment that is your main tool in assisting your customer and is connected to the
internet so that no confidential data or information of the first-party is saved in the local drive?
A. IP phone with headset C. Personal cubicle
B. Personal computer with internet connection D. Traditional telephone lines

5. What contact center equipment that is where the call comes in?
A. IP phone with headset C. Personal cubicle
B. Personal computer with internet connection D. Traditional telephone lines

6. What contact center equipment that is considered as personal space and this is where conversation with a
customer is given much importance and is treated with strict confidentiality?
A. IP phone with headset C. Personal cubicle
B. Personal computer with internet connection D. Traditional telephone lines

7. What system organizes and stores data and can be accessed at any time through a server access interface?
A. Predictive dialer B. Data handler C. VOlP D. Call recording software

8. What listening device that is use instead of a traditional phone receiver for comfort and convenience?
A. Data handler B. Call monitoring C. Call recording software D. Headset

9. Which of the following system that is use by supervisor or manager to listen a call to evaluate the success of
operator?
A. Call monitoring B. Call recording software C. Data handler D. Predictive dialer

10. Which type of computer program that dials a batch of telephone numbers automatically and useful for
assigning multiple customers to agents?
A. Call monitoring B. Call recording software C. Data handler D. Predictive dialer

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 Week 1 – Activity 3
Compentency: Identify basic mouse action and keyboard-proper finger Assignment

Direction: Identify the corresponding mouse action. For items 1-5

A. Moving the Mouse D. Double Clicking G. Text Selection
B. Left Clicking E. Scrolling
C. Right Clicking F. Drag and Drop

_____1. You have left your computer unused for 20 minutes and you want to activate it.

_____2. You would like to read the information found in Wikipedia about the negative effect of using
gadgets.

_____3. You would like to save your family New Year 2019 photos in your computer.

_____4. You want to share to your friends an inspirational quotes found in your newsfeed.

_____5. You would like to open a file in your computer.

6. Which of the following is the home key of Index finger-Right hand?

A. Letter F B. Letter S C. Letter J D. Letter K

7. Which of the following are the correct number/ letter assignments to Middle finger of Left hand?
A. 1, Q, A, Z B. 8, I, K, Comma C. 3, E, D, C D. 9, O, L, Period

8. Which of the following are the correct number/ letter assignments to Middle finger of Right hand?
A. 1, Q, A, Z B. 8, I, K, Comma C. 3, E, D, C D. 9, O, L, Period

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 Week 1 – Activity 4
Compentency: Identify the basic computer equipment and systems

Direction: Identify the corresponding mouse action. For items 1-5

A. Moving the Mouse D. Double Clicking G. Text Selection
B. Left Clicking E. Scrolling
C. Right Clicking F. Drag and Drop

_____1. You have left your computer unused for 20 minutes and you want to activate it.

_____2. You would like to read the information found in Wikipedia about the negative effect of using
gadgets.

_____3. You would like to save your family New Year 2019 photos in your computer.

_____4. You want to share to your friends an inspirational quotes found in your newsfeed.

_____5. You would like to open a file in your computer.

6. Which of the following is the home key of Index finger-Right hand?

A. Letter F B. Letter S C. Letter J D. Letter K

7. Which of the following are the correct number/ letter assignments to Middle finger of Left hand?
A. 1, Q, A, Z B. 8, I, K, Comma C. 3, E, D, C D. 9, O, L, Period

8. Which of the following are the correct number/ letter assignments to Middle finger of Right hand?
A. 1, Q, A, Z B. 8, I, K, Comma C. 3, E, D, C D. 9, O, L, Period

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CONTACT CENTER PART II
WEEK 2

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 Week 2 – Activity 1
I. Label the appropriate device name of the picture given below in the space provided. Next, connect the
picture using a line to its correct function.

____________________1. It converts 120vac (standard house

power) into DC voltages that are used
by other components in the PC.

____________________2. It contains all the circuits and

components that run the computer.

____________________3. A non-volatile computer

storage device containing magnetic
disks or platters rotating at high
speeds.

____________________4. The main part of a microcomputer,

sometimes called the chassis.

____________________5. It performs all of the instructions and

calculations that are needed and
manages the flow of information
through a computer.

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 Week 2 – Activity 2
Learning competency: Understanding cultural variable on Temperature
Temperature
- A temperature is an objective comparative measure of hot or cold. It is measured by a
thermometer, which may work through the bulk behavior of a thermometric material,
detection of thermal radiation, or particle kinetic energy.
- The universal unit is in Celsius but USA is still using Fahrenheit.

Example. 100F = ____ C C= F - 32 (5/9)

100 - 5
C=
32 9
5
C= 68
340
9 F= (C x 9/5) + 32
C=
9

C= 37.78

Direction: Solve the numbers below by converting Celsius to Fahrenheit or vice versa using the
formula given. Show your solution.

A. Fahrenheit to Celsius
1. 35F = _________
0.67 C 1.67 C 2.5 C 2.67 C

2. 175F = ________
70C 75C 79C 85C

3. 20F = _________
49C 50C 60C 65C

4. 250F = ________
100C 111C 120C 121C

5. 312F = ________
140C 145C 150C 156C

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B. Celsius to Fahrenheit

6. 35C = _________
85 F 90 F 95 F 100 F

7. 100C = ________
190F 200F 212F 300F

8. 50C= _________
112F 120F 122F 130F

9. 180C = ________
356F 320F 280F 250F

10. 80C = ________

170F 174F 176F 180F

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 Week 2 – Activity 3
Learning Competency: Convert the basic currency conversion

Direction: Use basic mathematical processes for routine calculation on Currency Conversion. Show
your solution.

1. Current KWR to PHP exchange rate is 0.45PHP, how much is 500 KWR in PHP?
A. PHP200 B. PHP 225 C. PHP 235 D. PHP300

2. Current MXP to PHP exchange rate is 1.50PHP, how much is 1000.00 MXP in PHP?
A. 1,500PHP B. 1,800PHP C. 2,000PHP D. 3,000PHP

3. Current JPY to PHP exchange rate is 0.50PHP and the current SGD to PHP exchange rate is
11.00PHP, how much is 5000.00JPY in SGD?
A. 227.27SGD B. 2,500 SGD C. 27,500 SGD D. 25,700 SGD

4. Current AUD to PHP exchange rate is 48.50PHP, how much is 300AUD in PHP?
A. 10,000PHP B. 13,000PHP C.14, 550PHP D. 15,000PHP

5. Current USD to PHP exchange rate is 55.00PHP, how much is 700USD in PHP?
A. 30,000PHP B. 35,000PHP C. 36,500PHP D. 38,500PHP

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CARPENTRY PART I
WEEK 3

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 Week 3 – Activity 1
Learning Competency: Identify materials and tools applicable to a specific construction job.

Direction: Encircle the correct answer.

1. It is made of metal used for fastening woods.

a. cement b. sand c. nails d. gravel

2. A tool used for measuring long distances.

a.ruler b. try square c.pull-push rule d.meter stick

3. Fine, gritty, substance found in the shore and dessert.

a. gravel b.cement c. sand d. gravel

4. A tool used to scribe arcs and circle in a metal wood.

a. compass b. pencil c. divider d. chalk line

5. These are all examples of edge cutting tool except .

a. plumb bob b. plane c. chisel d. spoke shave

6. It is a thin cross laminated sheet of wood.

a. lumber b. plywood c. tree d. wood

7. It is a sawn timber.
a. lumber b. plywood c. tree d. wood

8. It is a tool used for cutting along the grain.

a. Cross cut saw b. Rip-saw c. Chain saw d. Back saw

9. It is used for vertical alignment.

a. spirit level b. level bar c. plumb-bob d. Chalk line

10. It is a tool used to test the squareness of a stock.

a. Ruler b. Zigzag Rule c. Try square d. Compass

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 Week 3 – Activity 2
Learning Competency: Identify materials and tools applicable to a specific construction job.

Direction: Identify the classification of the given carpentry tools. Choose your answer from
the box. Write the letter only.

_____1. Chalkline, divider, compass

_____2. Spirit level. Try square, plumb bob
_____3. Ruler, meterstick, caliper
A. Portable Tools
_____4. Rip saw, compass saw, turning saw
B. Holding Tools
_____5. Cabinet scraper, spoke shave, plane C. Boring Tools
_____6. C-clamp, bench vise, bar clamp D. Measuring Tools
E. Fastening tools
_____7. Goggles, face mask, ear protector
F. Smooth Cutting Tools
_____8. Claw hammer, screw driver, mallet G. Personal Protective Equipment
_____9. Sander, router, jigsaw H. Tooth Cutting Tools
I. Testing Tools
_____10. Auger bit, expansive bit, drill bit
J. Marking Tools

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 Week 3 – Activity 3
Learning Competency: Interpret technical Drawings and plans.

A. Do the Orthographic Drawing of the given Isometric Figure:

B. Draw the Isometric of the given 3 main views.

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CARPENTRY PART II
WEEK 4

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 Week 4 – Activity 1
Learning Competency: Carry out measurement and calculations.

Converting Fraction to Decimal. Show your solutions

1. What is the equivalent Decimal number of the Fraction form ¼?
A. 0.20 B. 0.25 C. 0.40 D. 0.45

2. What is the equivalent Decimal number of the Fraction form 11/5?

A. 2.20 B. 2.50 C. 3.20 D. 3.50

3. What is the equivalent Decimal number of the Fraction form 6/8?

A. 0.65 B. 0. 68 C. 0.75 D. 0.78

4. What is the equivalent Decimal number of the Fraction form 9/5?

A. 1.5 B. 1.7 C. 1.8 D. 1.9

5. What is the equivalent Decimal number of the Fraction form 3 2/3?

A. 3.23 B. 3.33 C. 3.65 D. 3.67

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 Week 4 – Activity 2
Converting units of measure. Show your solutions.

1. What is the equivalent Decimeter value of 2meters?

A. 0.20 Dm B. 2.0 Dm C. 20 Dm D. 22 Dm

2. What is the equivalent Foot value of 48 inches?

A. 2.8 Ft B. 4 Ft C. 4.8 Ft D. 8.4 Ft

3. What is the equivalent Centimeter value of 6 inches?

A. 15.24cm B. 16cm C. 16.24cm D. 60cm

4. What is the equivalent Centimeter value of 4 feet?

A. 1.2192cm B. 12.192cm C. 121.92cm D. 1219.2cm

5. What is the equivalent Inches value of 3 meters?

A. 1.1811in B. 11.811in C. 118.11in D. 1181.1in

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 Week 4 – Activity 3

Direction: Compute the number of board feet of lumber with the following
dimensions. Show your solutions.

1. 2” x 6” x 12‟
2. 3” x 5” x 7”
3. 3” x 6” x 2”
4. 2” x 4” x 12”
5. . 4” x 4” x 18”

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