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Chapter 1

This document provides questions to test knowledge of Windows administration concepts. It includes fill-in-the-blank, multiple choice, true/false, and troubleshooting scenario questions covering topics like Windows components, the registry, administrative tools, and troubleshooting methodology.

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Adam N
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3K views3 pages

Chapter 1

This document provides questions to test knowledge of Windows administration concepts. It includes fill-in-the-blank, multiple choice, true/false, and troubleshooting scenario questions covering topics like Windows components, the registry, administrative tools, and troubleshooting methodology.

Uploaded by

Adam N
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Fill in the Blank

1. The application that provides a central place to view alerts and take actions
that can help keep Windows running smoothly is __________.
2. The folder in the control panel that contains tools for system administrators
and advanced users is the _______________.
3. A program, route, or process that performs a specific system function to
support other programs or to provide a network service is known as ______.
4. The central, secure database in which Windows stores all hardware
configuration information, software configuration information, and system
security policies is known as the ________.
5. To view the Windows logs, you would use the _________.
6. The step used in a troubleshooting methodology that allows you to identify
and document problem systems would be ____________.
7. Typically, the 32-bit processor cannot see more than ______ or 64-GB of
memory.
8. The chips that represent the instincts of the computer and control the boot
process are known as __________.
9. To change the name of a computer, you would use the _________ in the
Control Panel.
10. The _______ is a feature that is used to prevent unauthorized changes to the
computer.

Multiple Choice
1. To install Windows 7 on a 64-bit machine, you should have at least ______
MB of RAM.
a. 512
b. 1024
c. 2048
d. 4096

2. Which of these provides a single consolidated desktop from which to


manage most administrative tools on a computer running Windows 7?
a. Server Manager
b. Component Services
c. Computer Management console
d. Data Sources (ODBC)

3. Which root key in the registry is used to store settings that are specific to
the local computer?
a. HKEY_CURRENT_USER
b. HKEY_USERS
c. HKEY_CURRENT_CONFIG
d. HKEY_LOCAL_MACHINE

4. Which step in the troubleshooting methodology would you use to document


the problem and its solution?
a. Take a proactive approach
b. Check results
c. Execute a plan
d. Discover the problem

5. Which program allows you to quickly see what hardware and software a
system has?
a. System Information
b. System Configuration
c. System Properties
d. Computer Management console

6. Which log found in the Event Viewer will allow you to view errors
generated during boot?
a. Application log
b. Security log
c. Setup log
d. System log

7. Administrative tools include Computer Management console and Event


Viewer are based on the ______.
a. AppExe
b. MMC
c. CP applet
d. HKEY_LOCAL_MACHINE

8. You are an administrator on a computer running Windows 7. You try to


save a file to the root directory of the C drive but you are denied. What is
causing this problem?
a. UAC is turned on.
b. Administrators have been removed from the computer.
c. Drive C is not turned on.
d. The drive C is not shared.

9. When you encounter a problem that you have never seen before, you should
___________.
a. Boot into safe mode
b. Research on the Internet
c. Reboot the computer
d. View the Device Manager for unknown devices

10. The most common port used for mice and other pointing device is ______.
a. Parallel
b. Serial
c. PS/2
d. USB

True / False

1. 32-bit processors can only see 4 GB of memory.

2. When using the Event Viewer, it is best to review each entry one
by one when looking for what is causing problems during boot.

3. Since video cards are not part of the main subsystems, they are not
a factor in performance.

4. To use Windows Aero, you need to have DirectX 9 graphics with


WDDM driver model 1.0.

5. UAC is turned off by default.

Case Scenarios
Scenario 1-1: Researching a Problem
You get a call from a client that who says that her computer will not boot.
When you visit the client, you see a blue screen and on the screen, you see the
0x0000007B INACCESSIBLE BOOT DEVICE. Use the Internet to research
what causes this error and how to fix it.

Scenario 1-2: Using a Troubleshooting Methodology


You have a computer to that will not boot. Nothing displays on the monitor, you
hear no beep codes and you see no lights on the computer. Using the
troubleshooting methodology, what steps would you use to troubleshoot and fix
this problem.

Fill in the Blank Answers


1. Action Center
2. Administrative Tools
3. Service
4. Registry
5. Event Viewer
6. Discover the problem
7. 4 GB
8. BIOS
9. System Properties
10. UAC

Multiple Choice Answers


1. c
2. c
3. d
4. a
5. a
6. d
7. b
8. a
9. b
10. d

True / False Answers


1. F
2. F
3. F
4. T
5. F

Scenario 1-1: Researching a Problem Answer


When researching the Internet, you should find a Knowledge Base Article 922976, Error message when you start a
Windows 7 or Windows Vista-based computer after you change the SATA mode of the boot drive: “STOP
0x0000007B INACCESSABLE_BOOT_DEVICE.” This issue occurs if the disk driver in Windows 7 and Windows
Vista is disabled. This driver must be enabled before you change the SATA/RAID mode of the boot drive. To
resolve this issue, enable the AHCI driver in the registry before you change the SATA mode of the boot drive.

Scenario 1-2: Using a Troubleshooting Methodology Answer


First you need to identify and document the problem symptoms, which are pretty obvious since you turn the power
button on and nothing happens. You would next evaluate system configuration, although most likely nothing
changed. Next you would list or track possible solutions. This could be caused by the system not being plugged in,
no power to the AC outlet where the server connects, faulty power supply, faulty motherboard or memory, or an
electrical short or power overload. You would check each component one by one usually from easiest to hardest.
After you try isolating or replacing each component, you then move on to the next one. After you find and fix the
problem, document the changes, and notify the customer or client of the problem and its fix.

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