Assignment Brief (RQF)

Higher National Certificate / Diploma in Business

Unit number and title: Unit 12 - Organisational Behaviour (H/508/0525)
Unit level: 5
Academic year: 2019 - 2020
Unit assessor: Rishiram Aryal
Part A: Organisational Cultures and Workforce Motivation
Assignment title:
Part B: Team Dynamics and Organisational Behaviour
Issue date: 22/11/2019
Submission date: 21/02/2020
Internal verifier name: Nicole Kemp
Date: 20/11/2019

Submission Format:
This assignment should be in academic report structure, in Word process using Arial or Calibri font, size
12.

Language used should be formal and with professional terminology.

No text should be placed inside text boxes. No page boarders should be used. Work that makes use of
text boxes or page borders will not be accepted and returned to the learner for correction and
resubmission in the correct format.

You are required to make use of headings, paragraphs, subsections and illustrations as appropriate and
all work must be supported with research and in-text referenced using the Harvard referencing system.
Please include References at the end of the assignment using the Harvard referencing system.
Start each answer on a new page and pages should be numbered, please highlight each question clearly.

Complete the Assignment Submission Sheet and sign the learner declaration of authenticity.

The recommended word limit addressing all the tasks is 4000 words, with +/+ 10% margin, although you
will not be penalised for exceeding the total word limit .

Unit Learning Outcomes:

By the end of this unit a student will be able to:
1. LO1 Analyse the influence of culture, politics and power on the behaviour of others in an organizational
context.
2. LO2 Evaluate how to motivate individuals and teams to achieve goal.
3. LO3 Demonstrate an understanding of how to cooperate effectively with others.
4. LO4 Apply concepts and philosophies of organizational behaviour to a given business situation.

Adopted from the Assignment brief template (Pearson), prepared by Higher Education Qualifications (HEQ) Page 1

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 Assignment Brief and Guidance:
Scenario:

Subway is a privately held American fast food restaurant franchise that primarily sells submarine
sandwiches (subs) and salads. Subway is one of the fastest-growing franchises in the world and, as of
June 2017, has approximately 45,000 stores located in more than 100 countries. More than half of the
stores are located in the United States. It is the largest single-brand restaurant chain and the largest
restaurant operator in the world.

Subway's international headquarters are in Milford, Connecticut, with five regional centres supporting
the company's international operations. The regional offices for European franchises are located in
Amsterdam (Netherlands); the Australian and New Zealand locations are supported from Brisbane
(Australia); the Asian locations are supported from offices in Beirut (Lebanon) and Singapore, and the
Latin American support centre is in Miami.

Subway stores are best known for their commitment to providing freshly baked bread and ingredients
to their customers. In recent years, the number of its unit has been growing at a significantly fast
speed. However, as estimated by economists, in 2014, the Subway restaurant chain encountered a
3.3% decrease in estimated annual sales compared with last year. This report is targeted at the market
in the UK. Hence, Subway requires improving team performance and also may look forward to launch
the e-business strategy (Zhou, 2016).

Do further research on Subway and also consider the existing business performance to prepare a
report based on the following conditions.
Tasks:

Part A - Organisational Cultures and Workforce Motivation

Task 1
The context above has described the structural information of Subway. Conduct research and prepare
a report to highlight how culture, politics and power of subway have influenced its employees as
individuals, team behaviour, and performance.

In comparison to your closely observed organisation, other than the Subway, critically discuss the
differences between that organisation and Subway, considering factors like culture, politics, and power
in regards to influencing an individual and team behaviour. Also, critically discuss how the
performance of your closely observed organisation and Subway are differentiated.

Task 2
Based on your experience and research, evaluate various motivational theories by providing relevant
examples and sufficient explanations. On the light of content theories and process theories of
motivation and motivational techniques, make a critical evaluation on how these factors enable
Subway to achieve goals. Suggest examples and make comparisons to other organisations of the same
industry.

Focusing on the relationship between culture, politics, power and motivation based on the research
you have conducted, critically evaluate how those factors have enabled team in Subway to achieve
Adopted from the Assignment brief template (Pearson), prepared by Higher Education Qualifications (HEQ) Page 2

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 goals. Bring sufficient evidence to the arguments and provide justified recommendations.

Part B - Team Dynamics and Organisational Behaviour

Task 3
Based on your personal experience and research discuss effective team and ineffective team by
providing some contextual support. Explain how Subway has responded on forming an effective team.
Also, consider relevant theories and provide some suggestions on how they can create a better team.

By considering the context of Subway as given above, analyse relevant team and group development
theories to support the development of co-operation within effective teams. While analysing, bring
practical scenarios either from your own work experience or from the research on Subway.

Task 4
Based on your own work experience or from your research on Subway, apply the concepts and
philosophies of organisational behaviour within Subway or the different organisation that you are
familiar with; while analysing, you are required to consider the business situation of the organisation.

Considering the current complex business situation for Subway, evaluate how concepts and
philosophies of organisational behaviour inform and influence behaviour within a given business
situation.

Critically analyse and evaluate the relevance of team development theories, concepts and philosophies
that influence behaviour to improve business performance and productivity in the context of given
Subway’s business situation.

Adopted from the Assignment brief template (Pearson), prepared by Higher Education Qualifications (HEQ) Page 3

Version: OB2019/1.1
 Learning Outcomes and Assessment Criteria
Pass Merit Distinction
LO1 Analyse the influence of culture, politics and power on the
behaviour of others in an organisational context
P1 Analyse how an organisation’s M1 Critically analyse how the
culture, politics and power influence culture, politics and power of LO1 and LO2
individual and team behaviour and an organisation can influence D1 Critically evaluate the
performance. individual and team relationship between
behaviour and performance. culture, politics, power and
LO2 Evaluate how to motivate individuals and teams to achieve a goal motivation that enables
teams and organisations to
P2 Evaluate how content and process M2 Critically evaluate how to succeed providing justified
theories of motivation and influence the behaviour of recommendations.
motivational techniques enable others through the effective
effective achievement of goals in an application of behavioural
organisational context. motivational theories,
concepts and models.
LO3 Demonstrate an understanding of how to cooperate effectively
with others
P3 Explain what makes an effective M3 Analyse relevant team LO3 and LO4
team as opposed to an ineffective and group development D2 Critically analyse and
team. theories to support the evaluate the relevance of
development of cooperation team development
within effective teams theories, concepts and
LO4 Apply concepts and philosophies of organisational behaviour to a philosophies that influence
given business situation behaviour in the work
P4 Apply concepts and philosophies M4 Evaluate how concepts place to improve business
of organisational behaviour within an and philosophies of OB performance and
organisational context and given inform and influence productivity
business situation. behaviour within a given
business situation.

Adopted from the Assignment brief template (Pearson), prepared by Higher Education Qualifications (HEQ) Page 4

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 Recommended Resources
ARCHER, D. and CAMERON, A. (2013) Collaborative Leadership; Building Relationships, Handling
Conflict and Sharing Control. 2nd Ed. London: Routledge.

BY, R.T. and BURNES, B. (2013) Organizational Change, Leadership and Ethics: Leading Organisations
Towards Sustainability. London: Routledge.

HUCZYNSKI, A. and BUCHANAN, D. (2013) Organisational Behaviour. 8th Ed. Harlow: Pearson.

LEVI, D. (2014) Group Dynamics for Teams. 4th Ed. London: SAGE.

ROLLINSON, D. (2008) Organisational Behaviour and Analysis: An Integrated Approach. 4th Ed.
London: Pearson.

Zhou, N. (2016) E-business strategy for Subway Restaurants, available at:

https://www.researchgate.net/publication/299587897

Adopted from the Assignment brief template (Pearson), prepared by Higher Education Qualifications (HEQ) Page 5

Version: OB2019/1.1