Scribd
Upload
107 views3 pages

Uniliver Pakistan: Consumer Satisfaction Questionnaires

This document appears to be a consumer satisfaction questionnaire for Unilever Pakistan. It contains 20 multiple choice questions regarding how consumers learned about and perceive Unilever's brands and products. The questions gauge consumer opinions on topics like celebrity endorsements, reliability, satisfaction levels, service quality, expectations, recommendations and preferences between competing brands. The respondent is asked to provide their name, age, gender and residence at the beginning and sign at the end.

Uploaded by

Abdul Rehman Buttsarkar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
107 views3 pages

Uniliver Pakistan: Consumer Satisfaction Questionnaires

This document appears to be a consumer satisfaction questionnaire for Unilever Pakistan. It contains 20 multiple choice questions regarding how consumers learned about and perceive Unilever's brands and products. The questions gauge consumer opinions on topics like celebrity endorsements, reliability, satisfaction levels, service quality, expectations, recommendations and preferences between competing brands. The respondent is asked to provide their name, age, gender and residence at the beginning and sign at the end.

Uploaded by

Abdul Rehman Buttsarkar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 3

Uniliver Pakistan

Name---------------------------- Age------------------------
Gender-------------------------- Residence-----------------

Consumer Satisfaction Questionnaires.


1- How did you learn about uniliver?
i. Television
ii. News
iii. Radio
iv. Relatives
2- What makes you notice of uniliver.
i. Quality
ii. Price
iii. Promotion
iv. Endorsing Person
3- Would you buy product endorsing by celebrities?
i. Much agree
ii. Agree
iii. Disagree
iv. Neutral
4- How much you reliable on uniliver.
i. 50%
ii. 70%
iii. 85%
iv. 100%
5- Time period you have spended by uniliver.
i. One to Six month
ii. Six to one month
iii. Less than month
iv. More than year
6- Over all how satisfied.
i. Very Satisfied
ii. Satisfied
iii. Neutral
iv. Unsatisfied
7- Opinion about over services.
i. Excellent
ii. Good
iii. Average
iv. Bad
8- What unilver meet your expectual requirement.
i. Yes
ii. No
iii. Some
9- People asked you about us.
i. Good
ii. Normal
iii. Poor
iv. Bad
10- Have you contacted customer services?
i. Yes
ii. No
iii. Once
iv. Many Time
11- Delivery of our product.
i. Strongly Satisfied
ii. Satisfied
iii. Unsatisfied
iv. Normal
12- Unique attribute than competitor.
i. Quality
ii. Design
iii. Size
iv. Features
13- To get quality you can pay.
i. Huge Amount
ii. Average Amount
iii. Unaffordable
14- If uniliver introduce new product it should be
i. Beverage
ii. Beauty
iii. Home Clean
iv. Personal Care
15- You compensate to uniliver.
i. More than Quality
ii. Less than Quality
iii. Equal to quality
16- Which segment require more concentration.
i. Baby
ii. Gents
iii. Ladies
iv. All
17- Your choice will be.
i. Johnson
ii. KRAFT
iii. Nestle
iv. Uniliver
18- Determine how long you will stay with uniliver.
i. Forever
ii. For one year.
iii. No more.
19- Most attractive product of uniliver.
i. Lux
ii. Dove
iii. Sunslik
iv. Surf
20- You will Recommend brand your relatives.
i. P&G
ii. Uniliver
iii. KRAFT
iv. Nestle

Signature by Answerer------------------------

You might also like