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Coffee Craft Daily Service Table

The document contains data from a coffee service including customer ID, technician, customer type, service type, time billed and customer satisfaction survey results. It shows data for services provided on September 8, 2017 including repairs, installations, scheduled maintenance and warranties. Technicians received post-service ratings of gold, silver or bronze based on their percentage of the work day billed and customer survey scores. The output area compares average satisfaction ratings and counts for coffee shops versus quick service restaurants serviced. It also lists billing to restaurants/hotels, number of QSR customers and details for a specific service.

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Adlin Lina
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127 views3 pages

Coffee Craft Daily Service Table

The document contains data from a coffee service including customer ID, technician, customer type, service type, time billed and customer satisfaction survey results. It shows data for services provided on September 8, 2017 including repairs, installations, scheduled maintenance and warranties. Technicians received post-service ratings of gold, silver or bronze based on their percentage of the work day billed and customer survey scores. The output area compares average satisfaction ratings and counts for coffee shops versus quick service restaurants serviced. It also lists billing to restaurants/hotels, number of QSR customers and details for a specific service.

Uploaded by

Adlin Lina
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Criteria Range

Satisfaction
Customer ID Technician Customer Type Service Type Time Billed Survey
Repair >2 >=8

Coffee Craft Daily Service for Sept. 8, 2017


Satisfaction
Customer ID Technician Customer Type Service Type Time Billed Survey
26550 Lattimore, John QSR Install 5.00 9
68679 Calloway, Mike Coffee Shop Repair 4.25 9
70607 Booth, Reggie Restaurant/Hotel Repair 4.00 9
17208 Rodriquez, Javier Coffee Shop Repair 3.75 8.5
59828 Jones, Latisha QSR Repair 3.00 10
42724 Franklin, Nathan Coffee Shop Repair 2.00 9.5
79201 Jones, Latisha QSR Sched. Maint. 2.00 9.5
69203 Rodriquez, Javier Coffee Shop Repair 1.50 8
18481 Dey, Rene QSR Sched. Maint. 1.00 8.5
86897 Dey, Rene Restaurant/Hotel Repair 1.00 8
91090 Wu, Huanmei Restaurant/Hotel Sched. Maint. 1.00 7.5
13205 Jones, Latisha QSR Warranty 1.50 10
54319 Dey, Rene QSR Warranty 1.50 7
68835 Wu, Huanmei Restaurant/Hotel Warranty 0.50 6.5
Total 32.00 8.57

Extract Area
Satisfaction
Customer ID Technician Customer Type Service Type Time Billed Survey
68679 Calloway, Mike Coffee Shop Repair 4.25 9
70607 Booth, Reggie Restaurant/Hotel Repair 4.00 9
17208 Rodriquez, Javier Coffee Shop Repair 3.75 8.5
59828 Jones, Latisha QSR Repair 3.00 10
Rating Table
Post-Service % of Technician's Customer
Rating Work Day Bill Survey Rating
0 *Generate Report
7 Bronze
8 Silver
9 Gold

r Sept. 8, 2017
Post-Service % of Technician's Customer
Rating Work Day Bill
Gold 76.92% $ 375.00
Gold 65.38% $ 318.75
Gold 61.54% $ 300.00
Silver 57.69% $ 281.25
Gold 46.15% $ 225.00
Gold 30.77% $ 150.00
Gold 30.77% $ 150.00
Silver 23.08% $ 112.50
Silver 15.38% $ 75.00
Silver 15.38% $ 75.00
Bronze 15.38% $ 75.00
Gold 23.08% $ -
Bronze 23.08% $ -
*Generate Report 7.69% $ -
$ 2,137.50

Post-Service % of Technician's Customer


Rating Work Day Bill
Gold 65.38% $ 318.75
Gold 61.54% $ 300.00
Silver 57.69% $ 281.25
Gold 46.15% $ 225.00
Output Area
Customer Type Customer Type Post-Service Rating
Coffee Shop QSR Gold

Avg. Coffee Shop Satisfaction Rating: 8.75


Avg. QSR Satisfaction Rating: 9

Gold Standing Count: 7

Billing to Restaurant/Hotel: $ 450.00


Count of QSR Customers: 6
Customer ID: 69203
Time Billed: 1.50

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