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    Republic of The Philippines Holy Cross of Mintal, Inc Mintal, Davao City

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    Ces Sevilla
    This document contains a declaration of originality, approval sheet, acknowledgements, and abstract for a research project conducted by students at Holy Cross of Mintal, Inc. on the relationship between service quality and customer satisfaction at the school canteen. The declaration indicates that the seven named student researchers declare the work is original. The approval sheet shows their teacher and school principal approved the research for completion of a Senior High School requirement. The acknowledgements thank contributors including the advisor, examiners, survey participants, and school. The abstract provides a high-level overview of the research topic, methodology, results, and key conclusions.

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    Republic of The Philippines Holy Cross of Mintal, Inc Mintal, Davao City

    Uploaded by

    Ces Sevilla
    102 views5 pages
    This document contains a declaration of originality, approval sheet, acknowledgements, and abstract for a research project conducted by students at Holy Cross of Mintal, Inc. on the relationship between service quality and customer satisfaction at the school canteen. The declaration indicates that the seven named student researchers declare the work is original. The approval sheet shows their teacher and school principal approved the research for completion of a Senior High School requirement. The acknowledgements thank contributors including the advisor, examiners, survey participants, and school. The abstract provides a high-level overview of the research topic, methodology, results, and key conclusions.

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    preliminaries

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    This document contains a declaration of originality, approval sheet, acknowledgements, and abstract for a research project conducted by students at Holy Cross of Mintal, Inc. on the relationship between service quality and customer satisfaction at the school canteen. The declaration indicates that the seven named student researchers declare the work is original. The approval sheet shows their teacher and school principal approved the research for completion of a Senior High School requirement. The acknowledgements thank contributors including the advisor, examiners, survey participants, and school. The abstract provides a high-level overview of the research topic, methodology, results, and key conclusions.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    102 views5 pages

    Republic of The Philippines Holy Cross of Mintal, Inc Mintal, Davao City

    Uploaded by

    Ces Sevilla
    This document contains a declaration of originality, approval sheet, acknowledgements, and abstract for a research project conducted by students at Holy Cross of Mintal, Inc. on the relationship between service quality and customer satisfaction at the school canteen. The declaration indicates that the seven named student researchers declare the work is original. The approval sheet shows their teacher and school principal approved the research for completion of a Senior High School requirement. The acknowledgements thank contributors including the advisor, examiners, survey participants, and school. The abstract provides a high-level overview of the research topic, methodology, results, and key conclusions.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 5

    Republic of the Philippines

    Holy Cross of Mintal, Inc

    Mintal, Davao City

    Declaration of Originality

    We, the researchers, declare that this research is original to the best of our knowledge.
    We declare further that this activity was undertaken by us.

    Bruno, Vincent Paul

    Degracia, John Hopher

    Delos Santos, Brignonette

    Descalzo, Tony

    Jovero, Stephanie

    Loreto, Jay Ann

    Yanson, Eerroleene Dynne

    Researchers
    APPROVAL SHEET

    This research entitled “Service Quality and the Customer Satisfaction In


    School Canteen of Holy Cross of Mintal, Inc.”. Prepared and submitted by Bruno,
    Vincent Paul P., Degracia, John Hopher A., Delos Santos, Brignonette F., Descalzo,
    Tony D., Jovero, Stephanie A., Loreto, Jay Ann D., Yanson, Eerroleene Dynne D., in
    partial fulfilment of the requirements for the Senior High School, has been examined
    and is hereby endorsed for oral examination, acceptance and approval.

    MATIAS L. MERCADO, JR., MBA


    Subject Teacher
    ________________________________________________________________

    PANEL OF EXAMINERS

    Accepted and approved by the panel of the examiners with a grade of __________

    MARICAR CALAIS
    Chairperson

    CORAVIC CANETE ZAIRAH DANO


    Member Member

    Accepted and approved in partial fulfilment of the requirements in Practical


    Research 1 for Senior High School

    EDILHYNIE M. JAMBANGAN MED-LT.

    School Principal
    ACKNOWLEDGEMENT

    We would like to take this opportunity to express the deepest appreciation to the
    following parties who have been instrumental in the completion of this business
    research. This research project would not be conducted successfully without the
    support and assistance from this people.

    First and foremost, we would like to express our sincere gratitude to our advisor,
    Mr. Matias Mercado Jr., for his ability and effort in guiding and constant supervision of
    our research. Without his guidance, we could not have conducted our research
    smoothly. Moreover, we also would like to thank him for providing us helpful sources,
    website, and useful suggestion to enhance our work quality, as well as, providing
    necessary information regarding the research and also for his support in completing the
    research.

    To Ms. Donitarose Diana, Ms. Coravic Cañete, and Ms. Ferlyn Mae Lumampong,
    we thank them for analyzing and validating the content of the questionnaire

    To Miss Glyceline Santillana and Miss Edilhynie Jambangan, we thank them as the
    panel members for their expertise and for their helpful comments and suggestions for
    the improvements of this study.

    To Holy Cross of Mintal Inc., we thank the school for allowing us to conduct the
    survey questionnaires to the students.

    We also like to thank the students of Holy Cross of Mintal Inc., who have
    participated in conducting of our survey for providing us valuable data for this research
    study.

    Families and friends as inspirations who contribute a lot financially, morally, and
    intellectually to finish this research work.

    The Researchers
    ABSTRACT

    The main aim of this study is to determine the relationship between service quality and
    customer satisfaction on the canteen services of Holy Cross of Mintal, Inc., using
    Pearson r Product Moment of Correlation. Results of the study revealed that
    respondents moderately appreciate the quality of service being rendered by the school
    canteen resulting to their moderate satisfaction or contentment. Respondent’s seemed
    not receiving what is expected from the services rendered by school canteen. All
    indicators of service quality which includes tangibility, reliability, responsiveness,
    assurance and empathy have positive and significant relationship with customer’s
    satisfaction in this study. The study further strengthens the result of previous empirical
    studies on quality service and customer satisfaction.

    Key words: customer satisfaction, service quality, correlations


    Table of Contents

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