CHCCCS011 Meet Personal Support Needs 2

Assessment Tasks Outcome
Unit: CHCCCS011 Meet personal support needs
Student ID: 16769
Student Name: varun sood
Student Declarati on
I VARUN SOOD (insert your name) declare that these tasks are my own work. None of this work has
been completed by any other person and I have not cheated, plagiarised or colluded with any other
student. I have correctly referenced all resources and reference texts throughout this assessment
task. I have read and understood JTI policy on plagiarism, cheating and collusion and understand
that if I am found to be in breach of this policy, disciplinary action may be taken against me by JTI.
Student Signed: Printed Name: Date: 18.3

varun sood
RTO Number: 122208 CRICOS Number: 03373B Revision date: 08 May 2018
Next Review: 08 May 2019 Email: [email protected] Revision: 1.4
© Job Training Institute Website: www.jti.edu.au Page 1 of 34
CHCCCS011 Meet personal support needs
Assessment
ASSESSMENT OVERVIEW
This Student Assessment Booklet includes all your tasks for assessment of CHCCCS011 Meet
personal support needs.
ABOUT YOUR ASSESSMENTS
This unit requires that you complete 4 assessment tasks. You are required to complete all tasks to
demonstrate competency in this unit.
Assessment Task About this task
Assessment Task 1: Written questions You must correctly answer all questions to show that you
understand the knowledge required of this unit.
Assessment Task 2: Case study You are to read the case study and complete the
questions.
Assessment Task 3: Role Play Students are to work In a simulated work place
environment and they will be observed
Supporting resources
You may like to look at the following websites, books and documents for more information about the
topics related to this unit:
▪ Arnott, G 2011, The Disability Support Worker, Pearson Australia, Frenchs Forest, NSW.
▪ Croft, H 2013, The Australian Carer 3rd edn, Pearson Australia, Frenchs Forest, NSW.
How to submit your assessments

When you have completed each assessment task you will need to submit it to your assessor.
Instructions about submission can be found at the beginning of each assessment task.
Assessment Task Cover Sheet

At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please
fill it in for each task, making sure you sign the student declaration.
Your assessor will give you feedback about how well you went in each task, and will write this on the
back of the Task Cover Sheet.
Make sure you photocopy your written activities before you submit them – your assessor will put the
documents you submit into your student file. These will not be returned to you.
Assessment appeals
You can make an appeal about an assessment decision by putting it in writing and sending it to us.
Refer to your Student Handbook for more information about our appeals process.
Assessment plan
The following outlines the requirements of your final assessment for this unit. You are required to
complete all tasks to demonstrate competency in this unit.
Your assessor will provide you with the due dates for each assessment task. Write them in the table
below.
Assessment Requirements Due date
1. Written questions
2. Case study
3. Role plays
AGREEMENT BY THE STUDENT
READ THROUGH THE ASSESSMENTS IN THIS BOOKLET BEFORE YOU FILL OUT AND SIGN THE AGREEMENT BELOW.
MAKE SURE YOU SIGN THIS BEFORE YOU START ANY OF YOUR ASSESSMENTS.
Have you read and understood what is required of you in terms of assessment? ☐ Yes ☐ No
Do you understand the requirements of this assessment? ☐ Yes ☐ No
Do you agree to the way in which you are being assessed? ☐ Yes ☐ No
Do you have any special needs or considerations to be made for this assessment? ☐ Yes ☐ No
If yes, what are they?
Click here to enter text.
Do you understand your rights to appeal the decisions made in an assessment? ☐ Yes ☐ No
ASSESSMENT TASK 1: WRITTEN QUESTIONS
TASK SUMMARY:
▪ This is an open book test – you can use the Internet, textbooks and other documents
to help you with your answers if required.
▪ You must answer all 11 questions correctly.
▪ Write your answers in the space provided.
▪ If you need more space, you can use extra paper. All extra pieces of paper must
include your name and the question number/s you are answering.
▪ You may like to use a computer to type your answers. Your assessor will tell you if you
can email them the file or if you need to print a hard copy and submit it.
WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

▪ Access to textbooks and other learning materials.
▪ Access to a computer and the Internet (if you prefer to type your answers).
WHEN DO I DO THIS TASK?

▪ You will do this task in the classroom or as homework – your assessor will advise.
▪ Write
in the due date as advised by your assessor:
WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?
If your assessor marks any of your answers as incorrect, they will talk to you about resubmission.
You will need to do one of the following:
▪ Answer the questions that were incorrect in writing.
▪ Answer the questions that were incorrect verbally.
QUESTION 1
a) What is the purpose of a job description for a personal support provider?
Job description of a personal support provider defines scope of work a personal support worker
provides in caring for clients in their own home or the community. They also provide respite to the
clients carer as required. Responsibilities and duties include:
Personal care - Showering, dressing, toiletering, meal preparation, transport to appointments, social
support and companionship, domestic assistance and medication prompts.
A personal support worker has to undergo training which starts at Level 1 to level 4 or Diploma. The
work of a Personal support worker is directed by a plan of care developed by a regulated care
provider.
The PSW does not organize the care plan but is responsive to it in supporting the client.
b)
b) A work colleague has asked you to do something that it outside the training you have done.
What would you do?
Refuse politely by saying that you have not been trained to carry out the respective task.
c)
c) What are three workplace health and safety responsibilities of an employer in relation to
manual handling?
d) ANSWER: As an employer, you have the responsibility to make your workplace safe as well as
specific duties in relation to hazards such as manual handling.
You must identify any tasks that involve hazardous manual handling. If these tasks pose a risk
of musculoskeletal disorder, you must eliminate the risk..
If it is not reasonably practicable to do so, you must reduce the risk by:
A) Changing the workplace layout, the worlplace enviroment or the systems of work.
B) Changing the objects used in the task and/or
C) Using mechanical aids.
If it is not reasonably practical to reduce risk, you may control that risk by providing
information, training or instructions to your workers and allow HSR s to attend relevent
training where applicable. You may review (and where necessary, revise) your risk controls if
things change, if there is a report of a MSD in the workplace, or at the request of of a HS
Duty of Care means the responsibility or legal obligation of a person or organization to avoid acts or
omissions (which can be reasonably foreseen) to be likely to cause harm to others. It is the
responsibility of a person to do everything within their powers to ensure a safe and healthy
enviroment.
A Disability Support Worker has a duty of care to the person with a disability that they are supporting
and others in the general community when working within a community enviroment. A duty of care is
breached if a person behaves unreasonablly or fails to act. (which can also be unreasonable in a
particular situation)
d) What does duty of care mean?
QUESTION 2
What rights do clients have to privacy and confidentiality?
ensitive information of clients is usually communicated in confidence among the disability support
workers. Confidentiality is a fundamental component of service provision. It safeguards client
privacy and promotes trust between clients and service providers. Confidentiality as a principal
suggests that you keep information about clients private in order to safeguard their dignity and
their right to basic privacy afforded to every individual. Most organisations working in the human
service industry gave policies and procedures in place regarding privacy and confidentiality of
information, based on legislative requirements. That is why clients information files must be always
kept under lock and key.
QUESTION 3
Geraldine trips over a bucket that has been left in the corridor. Luckily she is not hurt. Geraldine’s
carer removes the bucket and puts it back in the cleaner’s room.
a) What should you do to report the incident (both verbally and in writing)?
How to report verbally:

A verbal report can be made to the supervisor/manager as well as the cleaner's manager if it is an
outsourced cleaning organisation.
How to report in writing:

Filling in an Incident Report document, detailing what, how and when then incident occured. I can
suggest corrective actions and how to prevent such incidents from occuring in the future, a copy
of which can be forwarded to the OH&S team for further evaluation. Other methods of reporting in
writing include organisation's reporting requirements. These can include E mails, communication
handover books and observation notes.
e)
b) Why is it important to report this incident given that Geraldine is unhurt?
A record of the incident is created and captured so a corrective action is implementated . The
model of WHS Act requires you to notify your regulator of certain types of workplace incidents
f)
Upon investigation, it is found that the new cleaner left the bucket in the corridor. He is called to the
supervisor’s office and told that his work practices were unsafe – Geraldine could have been
seriously hurt.
Geraldine’s carer informs her that the cleaner has been spoken to and he will probably get fired if he
ever does it again.
c) Did the carer act appropriately? Explain your answer.
The client has a right to know that action has been taken to remove the hazard. But there was no
need to tell Geraldine that the cleaner would be fired if the incident occured again. She has been
given too much information. The cleaner has a right to privacy as well. In this case the carer has
violated the cleaner's privacy.
g)
QUESTION 4
In your work you will be required to use the computer to complete reports and access information.
What are two safety considerations you must use when using computers?
Safety consideration 1: Protect your passwords and do not share E mails. (No Junk Emails).
Never share client information.
Safety consideration 2: Be very careful of emails with attachments. Always log off or lockout your
computer everytime you leave your table to attend to tasks away from it.
Other safety concerns are regards the correct posture when sitting on
your chairs to use the computers.
QUESTION 5
Elsie has dementia. She is a resident in a high-care nursing home. She needs significant help with
personal care, including showering, grooming, dressing, feeding, toileting and transferring.
Damien is a young man with MS. He has sound cognitive ability but is dependent on his wife for
assistance with all activities of daily living. His wife needs to go to hospital so she has arranged for
home nursing while she is unable to look after Damien. Damien will tell the carers what he requires
and how he likes things to be done.
Jessie cares for her mother, Maria, who lives next door to her. Maria is frail but has full cognitive
function and is able to undertake most activities of daily living without assistance. Jessie is having a
baby in four weeks’ time.
Jessie has arranged for her mother to go into respite care for a month after the baby is born so she
has some time to recover from the birth and get used to her role as a mother. She is relieved that
Maria will be safe and have meals cooked for her.
In approximately 100 words, describe the differences between the giving of personal care for each of
these situations.
Is it a ‘one-size fits all’ approach, or is care planned for the individual needs of each client?
Communication difficulties can be the most upsetting aspects of caring for someone with
dementia and it is frustrating for those with the disease and for loved ones. Mood swings become
more prominant as the disease progresses. The key to responding to aggression caused by
dementia is to try to identify the cause, then try to shift the focus to something else speaking in a
calm, reassuring manner.
Caring for someone with MS involves unique stresses and uncertainties. The disease is
unpredictable, so it's hard to know what a person with MS will need from one week to the next,
from necessary changes in the home to emotional support.
In this scenario, Damien who has MS has sound cognitive ability and is able to tell carers what he
needs, unlike Elsie who has Dementia and needs significant care. As for Maria who has full
cognitive function and is able to undertake most activities of daily living without assistance.
Therfore, it is not a 'one- size- fits- all approach, it's care planned for individual needs of each
client approach.
QUESTION 6
Molly is feeling a bit down today. She is feeling old and tired. You spend time with her doing her hair and
helping her to put on a bit of make up. She then asks if you would do her nails for her. When you have
finished, she looks in the mirror and smiles.
How has this helped Molly’s health and wellbeing?
Spending time with Molly, doing her hair, puting make-up and then doing her nails has
transformed her feeling tired and old. Her smile after looking at the mirror is testimony that she
now feels happy and cheerful. She asked for support and got it . She feels good and beautiful and
is happy with the relationship with another person. She feels cared for.
QUESTION 7
Why is it important to wash from front to back when cleaning the perineal area?
The perineal area is where most bacteria accumulates which in turn causes infections. It ins
cleaning the private areas of the patient. It must be cleaned daily and mor if the patient suffers
from incontinence. The most important aspects of peri-care is checking for signs for infections
which includenswelling, lesions, rashes, sores and boils. These symptoms can lead to serious
conditions if not recognized and treated.
QUESTION 8
Geda has dementia. She is able to brush her own teeth, but forgets when they need to be cleaned
and often forgets the process she needs to follow.
a) What support would you give Geda to clean her teeth?
To support Geda to clean her teeth, prompts could help like a note stuck in a prominant place in
the bathroom. Use a kitchen sink rather than the bathroom. A change of enviroment could lead to
a change in response. Say something like 'we need to brush our teeth' or 'why dont we brush our
teeth togther?' Then turn on the water pick up your brush and get started. Brush your own teeth
without talking. When finished, put down your toothbrush and say 'oh my mouth feels realy fresh
now', then pick up geda's brush, put some toothpaste on and hand it to her while smiling and not
talking. Regular dental check-ups ensuring the dentist is aware of her condition.
h)
b) Why is it important for Geda to clean her teeth regularly?
If the mouth isn't kept clean, it could cause painful gum infections and tooth decay. Toothache can
cause people with dementia to go off their food or become restless and easily irritated.. Dental
work, such as fillings and tooth extraction, isn't pleasant at the best of times, but can be traumatic
for someone with dementia - and is best avoided.
i)
Question 9
a) Lisa has sickness and diarrhoea. Which is the major body system involved?
Gastroenteritis is an inflammation of the digestive tract, particularly the stomach, large intestines
and small intestines. Viral and bacterial gastroenteritis are intestinal infections associated with
symptoms of diarrhea, abdominal cramps, nausea and vomiting. (Digestive System)
j)
a) Gerald has bad eczema. Which is the major body system involved?
Eczema affects your skin. The disease usually causesred, inflamed patches that are accompanied
by intense itching. This reaction has een linked to a malfunction in the body's immune system.
(Intergumentary System)
k)
b) Marion has suffered a heart attack. Which is the major body system involved?
Heart attack effects the body by damaging the heart muscle. Without oxygen, the heart muscle
begins to die and scar tissue forms there instead. The human circulatory system is effected. Heart
failure occurs when the heart cannot pump enough blood to meet the body's demands.
l)
c) Martin has Parkinson’s disease. Which is the major body system involved?
Parkinson's disease (PD) is a degenerative, progressive disorder that effects nerve cells in deep
parts of the brain called basal ganglia and the substantia nigra. Nerve cells in the substantia nigra
produce the neurotransmitter dopamine and are responsible for relaying messages that plan and
control body movement.
m)
QUESTION 10
Barry is in his 50s. He has had a stroke, which has affected his right side and restricted his
movement. He cannot use his right hand to grip. He can walk with a stick. His wife left him last year –
she used to do all the cooking.
Barry is depressed and feels he can’t do anything for himself. His daughter tries to persuade him to
do things for himself more.
He has personal care to get him up in the morning, shower him and get him a cup of tea. He has
meals on wheels which he hates but is not able to make food for himself, or even a cup of tea.
Barry’s care has been reviewed and the occupational therapist visits Barry in the home and suggests
she works with him to improve his ability to do his activities of daily living.
She arranges a microwave for him and shows him how to use it. She also arranges a tipper for the
kettle so that he does not need to grip it.
The OT builds up his experience with the kettle and the microwave. As he gains confidence with this
he also learns how to make simple dishes on the stove. A nutritionist visits to provide advice to Barry
about the importance of good nutrition.
A friend visits after a month and is surprised when Barry dishes up sausages and mash and a big
fresh salad for lunch washed down with a mug of tea. He notices that Barry seems a lot less
depressed.
a) How has this reablement approach assisted Barry with his health and wellbeing?
Barry has gained tremendous confidence and independance since this reablement approach. The
confidence gained has thought him to make simple dishes on the stove and the advice received
from his nutritionist ensures he is eating the right type of food. The OT enhanced his confidence by
making sure he is confident with using the microwave and kettle as well. Most importantly, his
depressed feelings have been transformed into confidence and joy.
n)
b) What may have been the consequence if Barry had continued in the way that he was?
If he had continued in the way he was, he would ended up with severe depression and may even
have developed sucidial tendencies. His overall situation would have deteriorated to the extent that
the family would no longer be able to look after him and may have to send him to a care centre
which may even have made his situation worse.
o)
QUESTION 11
Gemma removes her gloves after dressing a client’s wound. She does not wash her hands because
her hands were protected from infection by the sterile gloves.
Is this correct infection control procedure? Explain your answer.
No. This is not a correct infection control procedure. Once the non-touch technique has been
applied to dress the client's wound which will protect the wound from colonisation or infection,
folding the used equipment and waste into the aseptic field drape and dispose it in the attached
waste bag. This will minimise the movement of waste and protect the wider working enviroment.
After cleaning the trolley surface according to local policy which will prevent cross infection, Hand
Hygiene should be performed which will break any chain of potential cross infection.
In this scenario above, Gemma has failed to break the chain of potential cross infection by not
performing Hand Hygiene.
What do I need to hand in for this task? Have I completed this?
Your answers to each question □
Question 12
“You are going to transfer a client out of a vehicle”
Answer the following questions:

a) What risks were involved in transferring a client? Think about both risks to the client and to
yourself.
p) What could you do to reduce these risks?
q) What physical and sensory needs will the person have?
r) How much is a client able to participate? How do you encourage their participation?
s) What would you have done if the client told you they were feeling pain when they were lying
in bed?
A) Manual handling risks. The risk of both the client and myself taking a fall in the process.
a) Manual handling training. Risk assesment by occupational therapist prior to transfering client.
B) Client may need physical support (walking stick, wheelchair etc).Sensory needs may be lost
vision and need to be guided by a guide dog or carer.
C) Depends on his/her skill and capacity based on disability. Encouragement through prompts
and praise.
D) Offer to move them gently if they have been in the same position for a long time rolling them to
their pain is severe, I shall call for an ambulance.
Question 13
“You are going to transfer a client from a bed”

a. What risks are involved in transferring client? Think about the risks to client and yourself
b. What can you do to reduce the risks?
c. How much is a client able to participate? How do you encourage their participation
d. What would you have done if the client told you they were feeling pain when they were
lying in bed?
A) Manual handling risk. Risk of injury if too much weight is suddenly shifted either to the client's
back or mine through sudden movements. (uncontrolled weight shift)
B) Manual handling training. Get additional help from other staff members.
C) Depends on clients condition and limitations. Only encourage through prompts and praise.
D) I shall stop and talk to the client to see if rolling him over will help. If the pain is still persistant, I
shall call for an ambulance.
a.
Question 14
You need to recover a client who has fallen down on the floor, using a portable hoist
a) What risks are involved in recovering the client? Think about both risks to the client and to
yourself and your partner.
t) What can you do to reduce these risks?
u) How much is client able to participate? How do you encourage their participation?
v) What would you have done if the client became frightened during the transfer?
w) What workplace documentation would need to be completed following this client’s fall and
recovery?
A) The client may have broken a bone in the fall. If the injury is to the head or neck. I shall not
attempt to lift the client, instead I shall call for an ambulance. I shall keep the client as calm as
possible until help arrives. The hoisting equipment could be faulty or damaged.
B) Get proper training in manual handling and get additional help when needed.
C) Depends on the client's condition. I shall get assurance from the client if he/she feels ok to be
lifted and get him to respond to prompts and praise.
D) I shall stop all actions and calm the client ensuring he/she feels calm and ready before the
transfer.
E) I shall complete an incident report in accordance to company policy. I shall also complete a
DINMA report.
x)
ASSESSMENT TASK 2: CASE STUDY
TASK SUMMARY:
You are to read the case study and complete the questions that follow.
WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

▪ Access to textbooks and other learning materials
▪ Access to a computer and the Internet (if you prefer to type your responses).
WHEN DO I DO THIS TASK?

▪ You will do this task in the classroom or as homework – your assessor will advise.
▪ Write
in the due date as advised by your assessor:
WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?
If your assessor marks any of your answers as incorrect, they will talk to you about resubmission.
You will need to do one of the following:
▪ Answer the questions that were incorrect in writing.
▪ Answer the questions that were incorrect verbally.
CASE STUDY: IRIS
Iris receives Home and Community Care Services to provide her with personal care services.
The HACC worker visits three times a week to shower Iris. She also has cleaning services once a
week. The cleaners only do the bathroom and toilet as Iris has been able to manage vacuuming,
dusting and general cleaning herself up to now.
Iris has a physical disability following a childhood illness. She is unable to walk without assistance
and has language difficulties. She finds it very difficult to make herself understood. Luckily her carers
have been working with Iris for several years now and have learnt how to communicate with
her. The HACC worker has now called to discuss whether her services are adequate.
Iris says that she doesn’t feel up to heavy housework anymore but would still like to do as much
cleaning as she can. She also finds standing at the stove to cook her meals difficult and vacuuming
has become a problem.
She has received some equipment to help her – a raised toilet seat and a front-wheeled walker. Iris
says that she continues to need support to shower.
Iris also mentions that she finds it very difficult when she needs to do important business in town –
like visit the bank, the doctor or the accountant – as it is so hard to make herself understood.
1. What additional cleaning services would you recommend to Iris? List at least three.
Additional cleaning services thai I shall be recommending will be vacuuming, dusting and general
cleaning. Heavy cleaning and waste disposal should compliment the above.
2.
2. What cleaning jobs would Iris still be able to do?
Light dusting and general cleaning like bench tops etc.
3.
3. What suggestion would you make to Iris about cooking meals?
Iris could get help about cooking her meals , or delivered meals on wheels. Using a slow cooker or
frozen meals to microwave could be the other options.
4.
4. What equipment could assist Iris in the shower?
Bath stool, rails, non slip mats, soap dispensor on wall or socks tied up soap for ease of
accessibility are some types of equipment that could assist Iris in the shower.
5.
5. What assistance could be given to help Iris when she is dealing with business matters?
Have a regular carer whom she can trust and who understands her, to accompany her to assist
in her communication when dealing with business matters. Or she could prepare communication
cards from home to help her with communication.
6.
6. What role should Iris have in this process?
Iris should have the role of making her own decisions herself. In this manner she can exercise her
rights to her own decision making and independence.
7.
ASSESSMENT TASK 3: Role Play
1. Bed Bath
TheTrainer must complete the checklist below based on observation of the students’ performance.
Task A: Bed bath Provider
Did the candidate: S NYS S NYS Comment
Prepare for the task: gathered the persons clothes, towels,

toiletries, water containers, and wash cloths
Place a towel under the person’s body and cover the person to
uphold dignity and privacy
Wash and dry the persons face
Wash and dry the persons arms
Wash and dry the persons torso
Roll the client on the side and wash and dry their back
Wash and dry the persons legs and feet
Wash and dry the persons genitals
Wash and dry the persons buttocks and perineum
Dress the person
Task B: Assistant to the Bed bath Provider
Did the candidate: S NYS S NYS Comment
Prepare for the task: gathered the persons clothes, towels,

toiletries, water containers, and wash cloths
Place a towel under the person’s body and cover the person to
uphold dignity and privacy
Wash and dry the persons face
Wash and dry the persons arms
Wash and dry the persons torso
Roll the client on the side and wash and dry their back
Wash and dry the persons legs and feet
Wash and dry the persons genitals
Wash and dry the persons buttocks and perineum
Dress the person
Assessment Outcome:
Outcome: Satisfactory Not Yet Satisfactory
Comments:
Assessor Name:...............................................................Candidate Signature:..............................
Signature:........................................................................Date:.......................................
2. Personal Care
Paul
Paul is 23 years old and has partial paralysis of the left arm and a balance disorder (paralysis –
inability of a muscle or group of muscles to move voluntarily).
He has a mild intellectual disability. Paul does not speak but can communicate with yes/no
responses to questions, looking down for a no response and looking up for a yes response. Paul
uses a four wheel frame for mobility. Paul requires some physical assistance with most personal
care tasks, but he is always willing and determined to attempt tasks first before accepting
assistance. Paul is incontinent of urine and faeces (lost ability to control bladder and bowels) and
uses incontinence pads.
Paul is going out to a restaurant for a family lunch gathering and he requires your assistance with
his personal care tasks to get ready for this event. Paul has an Individualised Plan for each of the
following tasks: showering, dressing, grooming, meal assistance, toileting, and oral hygiene.
You are required to assist Paul with each personal care task. For each task and for each person;
Paul’s Individualized Plan has been provided. This will guide you with the procedure. You will be
assessed by your trainer using the observation checklist that follows.
Paul’s Individualised Plans

Showering
· I prefer to shower in the mornings before breakfast
· I must sit on a shower chair
· I must hold the rails when standing
· I will show you the shampoo if I want my hair washed (full assistance is required with hair
washing)
· I prefer assistance from male staff but will accept assistance from female staff if there are
not male staff available
· I prefer to use liquid soap from the soap dispenser mounted on the shower wall
· I use a long handled sponge to wash my lower legs and feet
· I need assistance with washing and drying the right side of my torso and my bottom
· Once assisted with washing, allow Paul a few minutes to relax under the running water (no
supervision required)
Dressing/Undressing
· I must be sitting down to get dressed and undressed
· I can put my own pants and underwear on, but I need your help to pull them all the way up
or down
· I need help with any buttons or zips
· I need your support to help me put my sleeve on my left arm first. I can get my sleeve on my
right arm myself with help from staff.
· I can put on and take off my own socks, but I may need you to straighten out any creases for
me
· I can put on and take off my own shoes but I will need your help to do up and undo my shoe
laces
· When I am ready to put my incontinence pad (tab fastened) on and pull my pants up, I will
hold on to the handrail so you can help me with this. I do the same when I take my
incontinence pad off
Grooming
· Nails: Please help me to keep my nails trimmed
· Shaving: I like to shave my face daily using a razor. I can do this task myself but I need your
help to squirt the shaving cream onto my right hand. I need to be sitting down when I shave
Please supervise me though because sometimes I can be a bit too hasty and I need a
reminder to slow down. I like to wear a splash of aftershave when I am going out. I need
your help to put this on my right hand so I can apply it to my face
· Hair: I can comb my own hair
Meal Assistance
· I can feed myself using my right hand
· I need you to cut up all of my food into bite sized pieces
· I use a plate guard so I can scoop my food using a spoon by myself
· I use a cup with a handle and a sipping lid for my drinks
· Please make my hot drinks lukewarm as I am prone to burning my mouth with very hot
drinks due to the paralysis on my left side
· I wear a clothes protector (apron) as I can be a little messy with my eating due to the
paralysis
· I like to have a serviette close by so I can wipe my mouth as required
Toileting
· Even though I am incontinent, I still prefer to go to the toilet regularly (Sometimes this is
successful)
· I can get myself on and off the toilet, but I need your help to pull my pants up and down and
change my incontinence pad
· I can wipe my own bottom but I need your help to get the toilet paper off the toilet roll
· I like to go to the toilet before going out for the day and before bed
Oral Care
· I like to clean my teeth after breakfast and before bed
· I need your help to squeeze the toothpaste onto the toothbrush
· I can brush my teeth by myself
· I use an electric toothbrush
Personal Care Competency Assessment Checklist
Student Name:
…………………………………………………………………………………………………………………………………….
Course Name:.................................................................................Date:.......................................
TASK 1. SHOWERING PAUL

Comment
Did the candidate: S/NYS
Check the participants support requirements prior to providing

assistance
Follow the agreed order/method/procedure
Follow all safety recommendations for example; use gloves,

wash hands, maintain a safe posture/position, use equipment
correctly
Communicate effectively with clients/participants for example;

maintain dignity and respect, listen effectively to the
participant, use the participants preferred communication style,
discuss and confirm preferences, provide appropriate
instruction
Encourage the participant to do as much for themselves as

possible
Maintain confidentiality and privacy during performance of the

task
Uphold duty of care requirements
Adhere to own work role and responsibilities
Use any equipment appropriately
TASK 2. DRESSING/UNDRESSING PAUL

Comment

assistance

correctly

maintain dignity and respect, listen effectively to the participant,
use the participants preferred communication style, discuss and
confirm preferences, provide appropriate instruction

possible
task
TASK 3. GROOMING (Hair, nails) PAUL
Comment

assistance

correctly
possible
task
TASK 4. SHAVING PAUL

Comment

assistance

correctly


possible

task
TASK 5. MEAL ASSISTANCE PAUL
Did the candidate: S/NYS Comment

assistance

correctly


possible

task
TASK 6. TOILET ASSISTANCE PAUL

Comment

assistance

correctly
possible
task
TASK 7. ORAL HYGIENE PAUL
Comment
Check the participants support requirements prior to providing assistance
Follow all safety recommendations for example; use gloves, wash hands,
maintain a safe posture/position, use equipment correctly
Communicate effectively with clients/participants for example; maintain

dignity and respect, listen effectively to the participant, use the participants
preferred communication style, discuss and confirm preferences, provide
appropriate instruction
Encourage the participant to do as much for themselves as possible
Maintain confidentiality and privacy during performance of the task
Verbal Questioning: S NYS
1.Describe a risk to staff associated with each of the following tasks. What is a strategy to
manage this risk?
A)Showering
B)Dressing/undressing
C)Shaving
D)Grooming
E)Meal assistance
F)Oral care
G)Toileting
2.What should you do if a person’s support routine is difficult for staff to perform?
3.What should you do if you notice a change in a person’s health or personal support
requirements?
4.How will you know which duties are acceptable for you to perform and which ones are
not?
5.Describe 2 ways you can enable or re-enable a person to participate in their own
personal care tasks?
Assessment Outcome:
Outcome: Satisfactory Not Yet Satisfactory
Comments:
Assessor Name:...............................................................Candidate Signature:..............................
Signature:........................................................................Date:.......................................

CHCCCS011 Meet Personal Support Needs 2

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What are the assessment requirements for this unit?

What are the assessment requirements for this unit?

What should you do if a person’s support routine is difficult for staff to perform?

What should you do if a person’s support routine is difficult for staff to perform?

Assessment Tasks Outcome

Unit: CHCCCS011 Meet personal support needs

Student ID: 16769

Student Name: varun sood

Student Signed: Printed Name: Date: 18.3

ABOUT YOUR ASSESSMENTS

Assessment Task About this task

How to submit your assessments

Assessment Task Cover Sheet

Assessment Requirements Due date

AGREEMENT BY THE STUDENT

Do you understand the requirements of this assessment? ☐ Yes ☐ No

Click here to enter text.

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

WHEN DO I DO THIS TASK?

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

d) What does duty of care mean?

How to report verbally:

How to report in writing:

b) Why is it important to report this incident given that Geraldine is unhurt?

How has this helped Molly’s health and wellbeing?

a) What support would you give Geda to clean her teeth?

b) Why is it important for Geda to clean her teeth regularly?

Is this correct infection control procedure? Explain your answer.

What do I need to hand in for this task? Have I completed this?

Your answers to each question □

“You are going to transfer a client out of a vehicle”

Answer the following questions:

What do I need to hand in for this task? Have I completed this?

Your answers to each question □

“You are going to transfer a client from a bed”

Answer the following questions:

Your answers to each question □

What do I need to hand in for this task? Have I completed this?

Your answers to each question □

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

WHEN DO I DO THIS TASK?

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

CASE STUDY: IRIS

2. What cleaning jobs would Iris still be able to do?

Light dusting and general cleaning like bench tops etc.

3. What suggestion would you make to Iris about cooking meals?

4. What equipment could assist Iris in the shower?

6. What role should Iris have in this process?

What do I need to hand in for this task? Have I completed this?

Your answers to each question □

Task A: Bed bath Provider

Did the candidate: S NYS S NYS Comment

Prepare for the task: gathered the persons clothes, towels,

Wash and dry the persons face

Wash and dry the persons arms

Wash and dry the persons torso

Wash and dry the persons legs and feet

Wash and dry the persons genitals

Wash and dry the persons buttocks and perineum