The CARE CERTIFICATE

Health and
Safety
What you need to know

Standard
THE CARE CERTIFICATE WORKBOOK
 Health and
safety Legislation relating to
general health and safety
in health and social care

The main reason for health and

safety legislation is to protect
people at work and those who
are affected by work activities.

Legislation (that is, laws) is made so that everyone in society knows which behaviours are
acceptable and which are not. Laws cover all aspects of our lives including protecting the
health and safety of people at work and those affected by work activities including those
who receive care and support.

Legislation
This term is used to describe laws and the process of creating statutory guidance on
the legal rules that affect people in society.

Health and Safety at Work etc. Act 1974 – sets out how employers, employees and the
self-employed must work in a safe way, giving every person on the work premises legal
duties and responsibilities. As this act is very general, subject-specific ‘regulations’ have
also been put in place to help every workplace to be safe.
www.hse.gov.uk/legislation/hswa.htm

Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 – are

often referred to as ‘RIDDOR’. Reporting accidents and incidents is an important part of
your work in any health or social care workplace. The most serious accidents and incidents
are reportable to health and safety authorities.
www.hse.gov.uk/riddor/

The Management of Health and Safety at Work Regulations 1999 – are about how
health and safety is managed within a care workplace, including risk assessment, training
and ensuring employees receive the information they need.
www.legislation.gov.uk/uksi/1999/3242/contents/made

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The Regulatory Reform (Fire Safety) Order 2005 – sets out how every workplace must
prevent/protect against fire.
www.legislation.gov.uk/uksi/2005/1541/contents/made

Control of Substances Hazardous to Health Regulations (COSHH) 2002 – are

designed to protect people from hazardous substances - that is, any substance that
can cause harm or ill health.http://www.hse.gov.uk/coshh/

The Manual Handling Operations Regulations

1992 – cover the transporting or supporting of
any load (including people) and how to carry this
out safely and prevent injury.
www.hse.gov.uk/msd/pushpull/regulations.htm

The Provision and Use of Work Equipment

Regulations (PUWER) 2002 – set out how any type
of equipment is to be used safely. Work equipment
needs to be checked and maintained regularly and
employees trained in its safe use. In a care or health
setting, ‘equipment’ includes not only specialist
devices like lifting aids, but also everyday
things such as televisions.
www.hse.gov.uk/work-equipment-machinery/puwer.htm

The Lifting Operations and Lifting Equipment Regulations 1998 (LOLER) have
specific requirements relating to work equipment which is used for lifting and lowering
people or loads.
www.hse.gov.uk/work-equipment-machinery/loler.htm

Health and safety policies and procedures agreed with the

employer

Most employers have a health and safety policy which sets out how they will protect
everyone who is affected by their business, including employees, visitors, contractors and
individuals who access services. Even if your role involves working in the private homes
of individuals you need to know what health and safety legislation applies there. Ask your
manager about policies that are in place to support your health, safety and wellbeing in all
the places in which you work.

What all policies and procedures have in common is to tell everyone how to do something
or what must be in place to make sure all people are safe.

Policy Procedure
A policy is a formal course of action that A procedure is the way in which a task
everyone must follow. must be completed or carried out.

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Examples of procedures can include:

 how to store and give out medication

 how to provide personal care
 how to lift and carry loads
 what to do in the event of fire
 what to do to provide first aid
 how to handle soiled bed linen.

Policies must give clear instructions so that everyone is kept safe and no one is harmed
through the work that is being carried out. You must familiarise yourself with your own
workplace health and safety policy and procedures.

Who is responsible for health and safety in your workplace?

Health or social care worker

As a health or social care worker, you are responsible for taking reasonable care of
yourself and others in the workplace. You need to follow the policies and procedures of
your employer and not act in a way which will cause an accident or ill health to yourself or
others. You will probably work with a number of individuals who all have different needs
and who require different types of care and support. Any task you do whilst at work,
must not put them at risk.

An example of how you can take reasonable care of those within your workplace would
be to report anything that could cause someone to trip or fall, like a frayed carpet or a wet
floor, and take any action that you are asked to do.

Others
Others could include anyone who could be affected by what you do including your
colleagues, the individuals you support and their friends and family or other visitors.

Employer
The employer has many legal responsibilities; these are likely to be carried out by line
managers. Their overall responsibility is to ensure the health, safety and welfare (or well
being) of all employees. The employer must make sure that this happens by putting in
place policies and procedures and ensuring there is enough time and money to put safety
at the centre of all tasks. Employers must provide:

 a safe place to work

 necessary training and
 appropriate and safe work equipment.

Others in the workplace

Health and safety at work is everybody’s business; that means others in the workplace
have a duty too. Everyone in the workplace should avoid any actions that could harm
others, act respectfully and not cause any damage to property. You should always report
any known health and safety hazards that might affect others.
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Health and safety tasks that require special training

There are a number of activities that you must not carry out until you have received special
training. Usually such training would include some practical elements and assessment by
a competent trainer. These activities include:

 Use of equipment such as hoists and lifts to move people and objects safely: each
piece of equipment that you will use will have instructions for safe use.
 Medication: there is legislation and guidance that controls the prescribing,
dispensing, administration, storage and disposal of medicines.
 Assisting and moving: it is essential that you know about safe moving and handling
so you don’t hurt yourself or the individual.
 First aid: this is the immediate assistance given to someone who has been injured
or taken ill before the arrival of qualified medical assistance. If you have not been
trained you should get help from a qualified first aider or call an ambulance. You
should not attempt first aid without training as you could make their condition or
injury worse. However, you should also know your ‘basic life support’ duties
(see Care Certificate standard 12).
 Emergency procedures: for emergency
situations such as fire, explosion, flood,
building damage, etc.
 Food handling and preparation: this
will help you to prepare food that
is safe for individuals to eat and stop
you from causing food poisoning.

Working in unsafe ways, ways that have not been

agreed with the employer and without appropriate
training can mean that you are putting yourself, the
individuals you support and others at risk of harm.

Competence
To make sure that you are keeping the individuals you support as safe as possible,
you should only undertake certain activities once you are competent to do so.

Additional support and information about health and safety

There may be times when you feel you need to know more about how to prevent accidents
or ill health. Your employer may already have lots of information or procedures so ask your
manager if you can look at these and discuss them.

Also, the workplace may have a designated health and safety person who can help you to
find information or answer a question. Health and safety law posters (displayed in
the workplace) or leaflets (provided to each individual) are other ways of gaining more
knowledge. Additional support and information can be found on the Health and Safety
Executive (HSE) website.
www.hse.gov.uk

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Accidents and sudden illness
Accidents are caused by the risks found in the particular workplace. Risk assessments
should be available which identify all the potential risks and steps to reduce the likelihood
of them happening.

Potential accidents could include:

 slips and trips

 falls
 sharps injuries (an incident in which a sharp object e.g. needle, blade, broken glass
or cannula penetrates the skin)
 burns and scalds
 injuries from operating machinery or specialised equipment
 electrocution
 accidental poisoning.

As well as injuries arising from accidents, the nature of health and social care means that
individuals may have existing conditions which can cause sudden illness. You may be
faced with sudden illnesses including:

 diabetic coma
 epileptic seizure
 fainting (this might also be caused
by an accident)
 bleeding (after an operation, or such
as a nosebleed, as well as from
an accident)
 stroke
 heart attack.

If an accident or sudden illness happens you must ensure the safety of the individuals
concerned and everyone else who may be affected. All workplaces will have a health and
safety procedure to outline what to do in an emergency and you must ensure that you
are familiar with it. You must also be familiar with the individual’s care plan, for example if
they are known to have a condition that could lead to sudden illness, and how you should
respond.

First aid

There are three levels of first aid training: first aider, emergency first aid at work and
appointed person. If you have not received training in any of the levels, you should not
attempt any form of first aid, but must seek help immediately. Without specialist first-aid
training, you should not attempt first aid as you could make the injury or condition worse.
For example, moving someone into the recovery position could make a neck or spinal
injury worse.

‘Basic life support’ is different from ‘first aid’. You need to be assessed in basic life support
as part of the Care Certificate, see standard 12.

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In emergency situations:

 remain calm and send for help by shouting, phoning or

finding someone
 observe the individual, listen to what they are saying, try
to find out what happened and reassure them, but do not
move them unless it is absolutely necessary for safety
 stay with the injured or sick individual until help arrives,
observing and noting any changes in condition, as you
will need to tell relevant medical staff or others what you
have seen
 do as little as you need to do in order to keep the casualty
stable and alive until qualified help arrives (see basic life
support in Care Certificate standard 12)
 complete a full written report and follow the agreed ways
of working to inform managers, carers or family members
who need to know.

Risk assessment

A risk assessment helps the individual to have their choices met in the safest possible
ways. Risk assessments are not only a legal requirement, they also provide clear guidance
and information on how to keep people safe and prevent danger, harm and accidents.
They identify hazards in a workplace, evaluate the level of risk and put in place measures
or procedures to reduce the risk.

There are five steps to a risk assessment which you will need to understand:
1. Identify the hazards of an area, a specific task or situation.
2. Identify those who may be harmed, such as individuals being supported, visitors,
other workers and contractors.
3. Evaluate the risk by looking at what methods are in place to control risks or reduce
them.
4. Record the findings of the risk assessment to help to remind everyone of what the
risks are and how to reduce them.
5. Review and modify the risk assessment if and when changes happen to the tasks
or workplace. Changes may increase risks or reduce them.

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 Hazard Risk
This is something with the potential to The likelihood of the hazard causing
cause harm. For example soiled bed harm. For example picking up an
linen or clothing, spillages of bodily fluids infection from soiled bed linen, slipping
and assisting people to move. on fluids from spillages or trapping
injuries from using a hoist.

Reporting health and safety risks

The most important part of hazard reporting is that you act quickly and tell a manager or
supervisor who can take action to prevent an accident or harm. It is a legal requirement
that you do this. Once a hazard is identified, a risk assessment needs to be carried out.
You should be familiar with your agreed ways of working for reporting health and safety
risks.

Agreed ways of working

This refers to the organisation’s policies and procedures. This includes those less
formally documented by individual employers and the self-employed, and formal
policies such as the Dignity Code, Essence of Care and Compassion in Practice.

Moving and assisting

Your role may include moving and assisting people and will certainly involve moving and
handling objects. There are laws specifically about tasks that involve lifting, putting down,
pushing, pulling, carrying or moving by hand or bodily force. These tasks are governed, in
particular, by the last three regulations in the list of legislation at the start of this standard in
this workbook.

Some work roles require the use of assisted beds and hoists to help with moving and
assisting individuals. You must have proper training before using this equipment, to ensure
that you use it properly and do not injure yourself or the individual. Other tasks that require
training and an assessment of competence include:
 supporting an individual to transfer from a bed to a chair
 helping with daily assisting routines like bathing
 moving on and off the toilet.
You should always carry out moving and assisting tasks in the agreed ways found in your
policies and procedures and the individual’s care plan.

Over a third of injuries in the workplace, which lead to time off work, are due to moving
and handling. It is extremely important that specialist training on moving and handling is
provided. This will prevent accidents and minimise the likelihood of injury to the individuals
you support, yourself and others.
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Medication and healthcare activities and tasks

Some of the people you support may use medication and require support to store and take
it correctly. Others may be able to manage their own medication safely. Individuals who
can manage their own medication safely should be encouraged to do so as this promotes
their independence and makes mistakes less likely to happen. Information about the
support each person requires will be included in their care plan.

Whenever you are dealing with medication you need to be aware of the main points of
agreed procedures about handling medication:

 Ordering: the process should be quick and efficient.

 Receiving: a list of medication ordered should be checked against that received.
 Storing: controlled drugs (CDs) must be stored in a locked cupboard or might be
kept by the individual if self-administering.
 Administering: ensure the right person receives the right dose of the right
medication at the right time.
 Recording: use the medicine administration record (MAR) which charts the
administration of drugs. Make sure the records are clear.
 Transfer: medication has to stay with the individual as it is their property, so if they
are transferred the medication goes with them. (‘Staying with’ includes being kept in
a locked cupboard if necessary.)
 Disposal: return unwanted medication to a pharmacy. Care homes must use a
licensed waste management company.

It may be that your role does not require you to work with medication and therefore you
won’t be required to undertake any specialist training. However, it is important to know
what your employer’s ways of working are.

Tasks like cutting or filing fingernails or toe nails, continence maintenance and assisting
with medication can be carried out only if they have been written in the individual’s care
or support plan. That’s why it is vital that the individual’s needs and wishes are agreed
and clearly written down as a care plan, so all workers know when and how to provide
support for that particular person, as well as whether the person has the mental capacity
or mobility they need to manage themselves.

You always have to obtain the individual’s consent before carrying out healthcare tasks
or assisting with medication.

Detailed policies and procedures about handling medication

Appropriate training must be provided for health and social care workers who are required
to provide medication.

You are not allowed to remind about, assist with or give individuals their medication
or carry out related healthcare tasks unless it is part of your role and until you have
completed and satisfactorily passed the appropriate training. This applies to inhaled
medication, any medication that needs to be swallowed, medical creams or ointments,
drops, cutting or filing nails or prompting or helping with injections (for example EpiPen).

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Except in emergency, you should not carry out any actions that are not covered by the
individual’s care plan (but remember it is always part of your job to work with your manager
to help individuals change their care plan if necessary). As legislation on medication and
related tasks is forever changing, you need to keep yourself up to date with current laws
and guidance from NICE and from your employer.
https://www.nice.org.uk/guidance/service-delivery--organisation-and-staffing/medicines-
management/medicines-management--general-and-other#pathways

Hazardous substances in your workplace

Hazardous substances found in a
health and social care environments include:

 cleaning materials
 disinfectants Consent
 body fluids This means to get the
 medication individual’s permission.
 clinical waste such as dressings
 contaminated clothes, towels and bed linen.

These substances can enter the body via inhalation (breathing in), ingestion (swallowing),
injection (needle stick) or absorption (through the skin). For all products you use, read the
hazard information found on the label; this will inform you about their hazards and help you
to keep yourself and others safe.

Dealing with hazardous substances

The workplace must have a secure and specific area especially for the storage of
hazardous substances.

Some hazardous substances should only be handled when the worker is wearing personal
protective equipment (PPE). Your employer will have policies and procedures which set
out when PPE should be worn which will normally include handling clinical waste and
some chemicals.

You must always work within agreed ways to protect your own health and wellbeing as well
as those around you.

Cleaning products and Identifiable human Body fluids such

disinfectants should be kept tissue must always as blood, urine,
in their original containers as be incinerated. Other vomit and faeces
these give the manufacturer’s biological waste needs must be cleaned
instructions for correct usage. to be put in orange up immediately.
These instructions must always or yellow bags and Disposable items
be followed. An individual may disposed of separately used for cleaning
choose to transfer products from household waste. the spills, such as
out of their original containers Local authorities may paper towels and
in their own home. For your arrange a separate gloves, should be
own safety You should only collection for this type of disposed of as
use products that are in their waste from individuals’ clinical waste.
original containers. own homes.

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 Clinical waste includes contaminated Some contaminated clinical waste
waste such as used dressings and can pierce the skin and should
contaminated personal protective be stored in sharps bins rather
equipment. This waste should be put than bags, to protect workers from
into bags which identify it as potentially injuries. You must follow
harmful (these are usually yellow or the agreed ways of working. If
orange) and stored securely until it can be supporting a person in their own
disposed of as set out in the procedures home, be familiar with any risk
for your workplace. Many local authorities assessment for disposing of sharps
will arrange safe collection of clinical there. Sharps should normally be
waste from individual’s homes if it has returned, in an approved sharps
been assessed as clinical waste by a box, to the place they were
community healthcare professional. prescribed.

Waste is considered Linen which has been contaminated with body

hazardous if it is potentially fluids should ideally be washed immediately if
harmful to humans or the you are supporting a person to live in their own
environment. Disposal must home. In the health and social care workplace it
be done in a way that avoids should be placed in identifiable bags and placed
any danger or harm. Your in a hot wash, separate from other linen.
employer will have procedures There will be agreed ways of working, which
in place for the storage and may vary from person to person, for washing
disposal of hazardous waste. clothing.

Fire safety
Fires are a hazard in any workplace and can lead to injury or death.
Basic fire prevention measures include:

 No smoking or naked flames within the building.

 Do not have fire doors propped open as this will

increase the speed at which a fire spreads in a building.

 Do not allow waste to accumulate which could provide

fuel to a fire.

 Check escape routes are not blocked and keep them

clear of furniture or boxes.

 Check that appliances and plugs are turned off to help

prevent an electrical fire from starting.

If you are supporting someone in their own home these measures may not apply. You
can support individuals to get advice to make their homes safer but you must respect the
choices that they make; for example they may choose to smoke or not to have smoke
alarms. (See also Care Certificate standards 3 and 9 on supporting independence and
managing risk.)
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A workplace will have their own specific procedures and actions to be taken in the event
of a fire and you must make sure that you familiarise yourself with these procedures. If
you work in someone’s home make sure you familiarise yourself with escape routes and
agree with your employer what you would do in the case of a fire. Sometimes there may
be increased risks in an individual’s home that you need to be aware of; they may choose
to smoke for example.

Working safely and securely

In order to stop intruders and prevent individuals from becoming victims of crime, good
security measures are important. Your organisation will have security procedures in place,
so ensure you familiarise yourself with them. Your employer may also have guidance or
advice about safe working. Ask you manager about this.

Examples of security measures include:

 challenging any strangers you find on the premises or in restricted areas
 requiring visitors to secure premises to sign a visitor book
 setting alarms where they are fitted
 checking the identity of individuals who ring and ask for information.

If your workplace is small, outside doors should be locked and fitted with a door bell to
ensure no unauthorised access. Never let in visitors or give out information unless you
have consent to do so.

If you are working in an individual’s home you can support them to get advice about how
to make their home more secure, for example by accessing information on the internet
https://www.ageuk.org.uk/information-advice/care/home-safety/

Signs and indicators of stress in yourself and others

Stress, depression and anxiety lead to millions of lost working days. Stress can be both
positive and negative. Some pressures and challenges are good as they can help us to
work more effectively, but negative stress such as undue pressure, overwork or
difficult working conditions can affect our wellbeing and cause illness. Challenging events
themselves are not the root cause of stress; it is the way that we see and think about the
event or challenge that leads to feeling stressed.

Stress
Work-related: Stress is defined by the Health and Safety Executive (HSE) as:
‘The adverse reaction people have to excessive pressures or other types of demand
placed upon them’.

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The signs and indicators of stress can be separated into different categories:

 psychological or emotional – anxiety, anger, depression, low self-esteem, feeling

helpless, sensitivity or tearfulness, irritability and indecisiveness
 physiological or physical – heart palpitations, stomach complaints such as irritable
bowel syndrome, uneasiness and tension
 behavioural – aggression, increased substance misuse such as smoking or alcohol,
sleeping more or less, changes in eating patterns and changes to mood and
consequent behaviour impacting on relationships and work.

The circumstances and situations that can trigger stress vary from person to person. Some
people can take on lots of pressures and demands before they will show signs of stress
whereas others may be affected by situations and events more easily. This can depend on
their personality, their ways of coping with stress and their personal history.

Stress triggers may include:

 increased demands from others in the workplace or at home

 changes in working practices or new working practices
 changes to team members
 relationship issues
 unexpected changes relating to finance, personal circumstances or work
 challenging behaviour of individuals you support
 tiredness
 getting something wrong or being criticised.

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Managing stress

We all deal with and respond to ‘stressors’ in very different ways and our reactions and
strategies for responding to them will vary greatly. Some helpful strategies to deal with
stress are:

 taking more exercise or going for a walk

 taking time out for yourself
 doing something that you enjoy
 taking a deep breath
 counting down slowly in your head
 removing yourself from a situation and taking time out
 talking through how you feel with your line manager
 attending any stress management courses or workshops available
 engaging in relaxing activities whilst away from work
 looking at your diet and substance intake, for example caffeine, and managing a
sensible intake
 undertaking self-awareness activities
 talking through your stresses with a counsellor
 talking to a human resources advisor or occupational health advisor (if available in
your organisation).

Think about the events and situations that tend to cause you to feel stressed. It is very
important to be aware of these so that you can develop positive ways of coping and
managing stress. Sometimes it might not be possible to remove the thing that causes
stress but if you develop ways of coping then you are able to take the time to look after
yourself so that the stress does not have too much of a negative impact on your health
and wellbeing. Managing stress well will reduce the negative effects on others including
the individuals you care for, your colleagues, family and friends.

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The CARE CERTIFICATE

Health and
Safety

What do you know now?

Standard
THE CARE CERTIFICATE WORKBOOK
 Activity 13.1a

Health and Safety

Complete the diagram below
to identify legislation that Identify - point out, highlight or note
relates to general health and down the main answers or examples
safety in your workplace. that relate to the subject.

Legislation
relating to general
health and safety

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 Activity 13.1b

Ask your manager or a

senior member of staff
for your workplace health
and safety policies and Describe - to describe means to create a
procedures, and describe picture with words but not simply writing
the main points below. a list of bullet points.

Policy or procedure relating The main points of this policy or procedure

to health and safety: include:

1.

2.

3.

4.

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 Activity 13.1c

Complete the sections

below to outline the
person’s main health and
Outline - to outline means to provide a
safety responsibilities in the
brief overview of the main points.
workplace.

Self Employer Others

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 Activity 13.1d

Complete the diagram to

list health and safety tasks
that you should not carry out List - this term means to identify the
until you have had special main points which can be written as
training. bullet points.

Health and safety

tasks that need
special training

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 Activity 13.1e

Choose three types of

support or information
you could use in relation
to health and safety, and Explain - to explain something you will
explain how to access need to provide a clear account of your
each one and how it could understanding, including details like why
help you. and how.

Type of support I can access it by... It could help me by...

1.

2.

3.

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 Activity 13.1f,
13.4a and b

Part i)
Write a list of different
types of accidents and List - this term means to identify the
sudden illness that could main points which can be written as
occur in your workplace. bullet points.

Types of accidents and sudden illnesses that may happen at work include:

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 Activity 13.1f, 13.4a and b

Part ii)
Complete the table below to describe
three different types of accidents and
three different types of sudden illness that
Describe - to describe
could happen in your workplace.
means to create a picture
For each one, describe the procedure
with words but not simply
you should follow.
writing a list of bullet points.

If this were to If this were to

Accidents Sudden Illness
happen I would... happen I would...
1. 1.

2. 2.

3. 3.

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 Activity 13.2a

For each of the following

examples, explain why Explain - to explain something you will
it would be important to need to provide a clear account of your
assess health and safety understanding including details like why
risks. and how.

Example 1: Moving an individual using a piece of equipment such as a hoist or wheelchair:

Example 2: When providing personal care to an individual:

Example 3: Changing soiled bed linen:

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 Activity 13.2b

Using your workplace’s

agreed ways of working,
describe how and when
you would need to report Describe - to describe means to create a
health and safety risks that picture with words but not simply writing
have been identified. a list of bullet points.

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 Activity 13.3a

Draw a line to match up

the descriptions with the
correct legislation relating
to moving and assisting.

A
Set specific requirements relating to work
The Manual Handling
equipment used for lifting and lowering
Operations Regulations 1992
people or loads

B
The Lifting Operations
Specifically cover all movement or support
and Lifting Equipment
of any load by physical effort
Regulations 1998

C
The Provision and Use of Ensures that the equipment employers
Work Equipment Regulations provide is suitable and safe for its
1998 intended use

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 Activity 13.3b

Complete the spider

diagram below to list three
moving and assisting tasks List - this term means to identify the
that you must not carry out main points which can be written as
unless properly trained. bullet points.

Tasks I must
not carry out
until trained and
competent

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 Activity 13.4c
Depending on your level of
training and competence,
there will be first-aid actions
that you are and are not
allowed to carry out. Fill in
the boxes below to list the
emergency first-aid actions List - this term means to identify the
that you are and are not main points which can be written as
able to undertake. bullet points.

Emergency first aid actions I can do... Emergency first aid actions I must not do...

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 Activity 13.5a
and b

Describe the key points

of your employer’s
agreed ways of working in Describe - to describe means to create a
relation to medication and picture with words but not simply writing
healthcare tasks. a list of bullet points.

My workplace agreed ways of working in relation to medication are…

My workplace agreed ways of working in relation to healthcare tasks are…

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 Activity 13.5c

There are a number of

medication and healthcare
related tasks you are not
allowed to carry out unless
you have received the List - this term means to identify the
appropriate training. List main points which can be written as
four of these tasks below. bullet points.

1.

2.

3.

4.

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 Activity 13.6a

Have a look around your

workplace and make a
list of the hazardous
substances you have found.
Complete the table below
to describe four hazardous List - this term means to identify the
substances and why they main points which can be written as
are hazardous. bullet points.

Hazardous substance Why is it hazardous?

1.

2.

3.

4.

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 Activity 13.7a

Complete the grid below to

list measures that prevent
fires from starting or Explain - to explain something you will
spreading. Explain for each need to provide a clear account of your
measure why and how it understanding including details like why
works. and how.

Measures that prevent fires from How and why?

starting

Measures that prevent fires from How and why?

spreading

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 Activity 13.7b

Obtain a copy of your

workplace fire procedure
or agreed ways of working
from your employer if you
work in the private homes
of individuals, and describe Describe - to describe means to create a
the different steps to take in picture with words but not simply writing
the event of a fire. a list of bullet points.

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 Activity 13.8a

Using examples from

your work, describe five
measures that are in place Describe - to describe means to create a
to protect your own and picture with words but not simply writing
others’ safety and security. a list of bullet points.

1.

2.

3.

4.

5.

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 Activity 13.8b

Using your workplace’s

agreed ways of working
for checking identity, in the
boxes below explain how
you can ensure that no Explain - to explain something you will
unauthorised person gains need to provide a clear account of your
access to the premises or understanding including details like why
confidential information. and how.

Checking identity of a visitor Checking identity of a caller

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 Activity 13.9a

The signs and symptoms

of stress can be separated
into three different groups.
For each group below give
three examples of possible
signs and indicators of
stress.

Psychological Physiological Behavioural

1. 1. 1.

2. 2. 2.

3. 3. 3.

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 Activity 13.9b

Complete the spider

diagram below to identify
the circumstances that tend Identify - point out, highlight or note
to trigger your own and down the main answers or examples
others’ stress. that relate to the subject.

Stress triggers

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 Activity 13.9c

Think about situations

that may trigger you to
feel stressed. Which
ways can help you to List - this term means to identify the
manage stressful times main points which can be written as
or situations? List five. bullet points.

1.

2.

3.

4.

5.

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