Jamal Randolph: P.O. Box 674504, Marietta, GA 30006 Tel: 678-994-2464
Jamal Randolph: P.O. Box 674504, Marietta, GA 30006 Tel: 678-994-2464
OBJECTIVE
Experienced customer service leader, proven ability to integrate and coordinate multiple
intricate department functions.
Excellent communication and analytical skills, creative problem solver, solid, accurate,
decision maker, very flexible.
EXPERIENCE
Customer Support; CBEYOND, Atlanta, GA 04/10 – 12/10
Receive, process, and resolve routine trouble ticket reports from end users retail
customers.
Responsible for physical installation of Cisco Router 2800 and 3800 Series
Responsible for slight troubleshooting of Routers and Switches
Gain extensive knowledge of IP routing protocols (OSPF, BGP-4, IGRP, RIP, E-IGRP)
Responsible for installation of Telco termination equipment i.e. DSU/CSU, DSL, and
Cable Modems.
Maintained and managed a personal portfolio of 2500 premium level business accounts
Assisted with billing inquiries, account receivables, technical support, and collections.
Evaluated client portfolios and advised of different investment options that would benefit
them with their financial planning and decisions pertaining to credit card spending.
EDUCATION
SKILLS
SAP Cisco Router 2800 / 3800 Command Line Interface