CitiDirect BE

MobilePASS Token
TM

Reference Guide

Trade Solutions
Treasury and Trade Solutions
MobilePASS | Reference Guide

Thank you for your interest in the CitiDirect BE® MobilePASS Token solution. This is an important
part of Citi’s continuing effort to bring a best-in-class client experience to Digital Security. Our
goal is to enhance your login experience while maintaining the highest levels of security and at
the same time meet applicable local regulatory requirements. The MobilePASS Reference Guide is
intended to help you download, activate and use the MobilePASS Token as an alternative to your
SafeWord® card.

What is the MobilePASS Token?

Users may login to CitiDirect BE®, CitiDirect BE® Mobile and CitiDirect BE® Tablet using one of
two SafeWord authentication methods: (i) the existing SafeWord card; or (ii) the new MobilePASS
Token downloaded on the user’s personal smartphone or corporate device. MobilePASS is an
option for both Host 2 and Host 9 login onto CitiDirect BE applications.

The MobilePASS token generates dynamic passwords without any required internet or network
connectivity. Once your Security Manager adds the MobilePASS login method to your profile, you
can download the application from the App Store®, BlackBerry® World® Storefront, Google PlayTM
or Windows Store and begin using the MobilePASS dynamic passwords to access CitiDirect BE,
CitiDirect BE Mobile and CitiDirect BE Tablet. If your organization is enabled for MobilePASS, you
may also initiate the credential request directly via CitiDirect BE “My Settings”, and your Security
Manager simply needs to authorize the request.

New users are able to download and activate the MobilePASS Token for login on CitiDirect BE,
CitiDirect BE Mobile and CitiDirect BE Tablet without being assigned a SafeWord card. However,
existing user set up for both SafeWord card and MobilePASS may use the two credentials
interchangeably.

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MobilePASS Token Download and Activation

Follow the simple steps below to get started:

Step 1: Download the MobilePASS Token Application

• Download the MobilePASS application from your device’s respective application store:
• App Store
• BlackBerry World
• Google Play
• Windows Store

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MobilePASS | Reference Guide

Step 2: Retrieve Your Activation Code

A) Either via CitiDirect BE with your SafeWord card

• Log in to CitiDirect BE using your existing SafeWord card.

• Upon login, select “My Settings” on the upper right-hand corner of the screen.
• The “Global” screen will be displayed. Select “Authentication” on the left-hand side of the
screen to display your activation information.
• Locate your “MobilePASS Activation Code” on the Authentication settings screen.

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MobilePASS | Reference Guide

B) Or via Email and SMS if you Do Not Have a SafeWord card

When a user without a SafeWord card is assigned the MobilePASS Token, the activation code
is delivered in two parts via Email and SMS (text message), containing the first and last four
characters of the activation code, respectively. To qualify for this delivery method, the user’s
Email address and the mobile number, provided by the Security Manager, may not be associated
with any other CitiDirect BE user.

If you are a qualified user, you will receive the above email template including your user
identification number and the first four characters of your activation code. For example:
• User ID: a***64
• First four characters of your MobilePASS activation code: 8U7D

On or about the same time as this Email, you should expect to receive the last four characters of
your MobilePASS activation code via SMS. For example, the SMS text might read: “Your CitiDirect
BE Activation Code is ****WXYZ”.

You will need to enter the two codes as one combined code in order to proceed with the
MobilePASS Token activation in the next step. For example: 8U7DWXYZ.

If you have not received the Email or SMS containing this information, or if you have any
questions, please contact your Security Manager or your Citi Customer Representative who can
retrieve the half-code on your behalf.

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MobilePASS | Reference Guide

Step 3: Activate Your MobilePASS Token

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MobilePASS | Reference Guide

• Launch the MobilePASS application on your device. You will be prompted with “Create New Token”.
• Enter a token name and select “Activate”. This is the name of the token you will use to generate
passwords to log in to CitiDirect BE.
• Select “Auto Enrollment”
You will be prompted to enter a Portal URL, enter: https://mobilesoa.citi.com/spa/enroll. Select
“Continue”.
• You will then be prompted with Auto Enrollment. Enter a “User ID” and “User Password”
• For MobilePASS (Host 2), enter the Serial Number on the back of your SafeWord card as the
“User ID”. If you do not have SafeWord card, please enter mp_<UserID> where “UserID” is
your CitiDirect BE Login ID. For example, user ALCO2233 would enter mp_ALCO223
• For MobilePASS (Host 9), enter “csa_” and the Serial Number on the back of your SafeWord
card as the “User ID”. For example, “csa_HZ2983”. If you do not have SafeWord card, please
enter csa_mp_<UserID> where “UserID” is your CitiDirect BE Login ID. For example, user
ALCO2233 would enter csa_mp_ALCO2233
• Enter your MobilePASS Activation Code in the “User Password” field
• Select “Continue” to complete activation

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MobilePASS | Reference Guide

Step 4: Set-up your MobilePASS Token PIN

• After you activate your MobilePASS token, choose and enter a 4-digit Personal Identification
Number (PIN). This PIN is used to protect your token. Select “Continue.”
• Re-enter the same PIN and select “Continue.” Your MobilePASS token setup is now complete.

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MobilePASS | Reference Guide

Step 5: Using Your MobilePASS Token to Log in to CitiDirect BE, CitiDirect BE Mobile
and CitiDirect BE Tablet
Log in with Challenge Response or Multi-factor Authentication using your MobilePASS
(Host 9) token

• Launch the MobilePASS application on your device.

• Select your token.
• Enter your 4-digit PIN in the “Token PIN” field.
• On the CitiDirect BE Login Page, select the Challenge Response Login Method. If you are
enabled for Multi-Factor Authentication (MFA), choose the “Multi-factor” Login Method on
CitiDirect BE. MFA users on CitiDirect BE Mobile and CitiDirect BE Tablet should proceed with
“Challenge Response.”
• Enter your Login ID, and click “Continue.” A Challenge Code will be displayed.
• On your device, enter the “Challenge Code” that appears on the CitiDirect BE Login Page into the
MobilePASS application and select “Generate Passcode.” A Response Passcode will be displayed.
• On the CitiDirect BE Login Page, enter the Passcode in the “Response” field. If you selected
“Challenge Response” as the Login Method, click “Login” to complete the login process. If you
are an MFA user, you will be prompted for your Password to complete the login process.

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MobilePASS | Reference Guide

Log in using your MobilePASS (Host 2) token

• Launch the MobilePASS application on your device.

• Select your token.
• Enter your 4-digit PIN and select “Continue” A dynamic passcode will be displayed.
• On the CitiDirect BE Login Page, select the “SafeWord” Login Method and enter your Login ID.
• In the Password field, enter the MobilePASS-generated dynamic passcode.
• Click “Login” to complete the login process.

Helpful Resources
For additional information, please refer to the Frequently Asked Questions (FAQs).

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used and registered throughout the world. Citigroup and its subsidiaries may also claim rights in certain other trademarks
contained in these materials.
1468196 GTS26518 09/16