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Office 365 Word and Google Doc

Usability Test

University of Idaho
ENGL 317
Jayson Haddon
June 21, 2020
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Table of Contents
Introduction.................................................................................................................................................2
Methodology...............................................................................................................................................2
Tasks........................................................................................................................................................2
Test Environment....................................................................................................................................2
Evaluative Critical/Rating Scale................................................................................................................2
Results.........................................................................................................................................................4
Task 1: Editing the Heading/text size.......................................................................................................4
Task 2: Changing the color of text and other objects..............................................................................5
Task 3: Inserting a graph/chart................................................................................................................6
Task 4: Inserting/edit a picture................................................................................................................7
Task 5: Uploading/downloading the document.......................................................................................9
Task 6: Inserting Symbols into the text..................................................................................................10
Task 7: Checking how useful the spell checking is.................................................................................11
Task 8: Inserting a header/footer..........................................................................................................13
Task 9: Checking the edit history...........................................................................................................14
Task 10: Adding a comment or suggesting an edit................................................................................15
Final Score.................................................................................................................................................17
Conclusion.................................................................................................................................................18
Bibliography...............................................................................................................................................19
Appendix.....................................................................................................................................................0
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Introduction

This white paper represents the findings from a cognitive usability test that compares Office 365
and Google doc. Both websites are free sharable word editors. The typical user would be familiar
with Microsoft word and would be using one of these websites to work with other people. Both
websites will be tested for how familiar they are to Microsoft word so that skills can most easily
transfer when working with others. The websites will also be tested on how easy it is to work
with others. The goal is to decide which website is easiest to use and the most effective to save
the user time in having to figure out a new website compared to the Microsoft word which they
are familiar with.

Methodology
Tasks
Ten tasks were created to test the usability of Office 365 and Google Docs. These tasks are listed
below.

Task 1: Editing the Heading/text Size

Task 2: Changing the color of text and other objects
Task 3: Inserting a graph/chart
Task 4: Inserting/edit a picture
Task 5: Uploading/downloading the document
Task 6: Inserting Symbols into the text
Task 7: Checking how useful the spell checking is
Task 8: Inserting a header/footer
Task 9: Checking the edit history
Task 10: Adding a comment or suggesting an edit

Test Environment
The test was done inside of my room of my mother house using a PC Laptop with google chrome
as my internet browser.
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Evaluative Critical/Rating Scale

Each task was evaluated using the following methods.
On a scale from 1 to 5, with 1 being strongly disagree and 5 being strongly agree, how did the
website relate to

Efficient: The task was completed and nothing else needs to be done before submission.
Effective: The task was completed in a reasonable amount of time if you compare how
long it would take to complete in Microsoft Word.
Engaging: Simple block like structure comparable to Microsoft Word
Error Tolerant: Many built in systems to help with an error that might occur.
Easy to Learn: The task was easy to learn. If you have knowledge in Microsoft Word,
then your knowledge will transfer.

Here is the Likert scale that I will be recording my evaluation of each task on.
Strongly Disagree Strongly Agree

1 2 3 4 5

I will use my evaluation from the Likert scale to score each website on its ability to do that task.
The score will be presented in a bar graph for each task and the best website will be decided in
the conclusion.
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Results

Task 1: Editing the Heading/text size

Office 365. Had many different styles of heading to choose from. The heading options were right
in front of you, you didn’t have to search around or try to change a preexisting format. The
different formats were presented in a clean drop-down window where everything could be seen.
To apply a heading, all that is needed was to highlight the text and selected the heading that you
wanted. To change the text size, it is the same process. Overall good, clean style for the
heading/text size.

Figure 1: Office 365-Heading/text size

Google Docs. Limited amount of styles for the heading compared to Office 365. This creates a
simplicity to choosing what style you are to use. You don’t have to spend much time trying to
make it look pretty or make up your mind on which style you want to use. This creates a fast and
simple heading. To change the text size is simple but require a couple more clicks then Office
365. Overall, quick effective style for the heading/text size.

Figure 2: Google Docs-Heading/text size

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Conclusion. In scoring the two websites,

Metric Scoring see figure 3. Office 365 scored higher in
6
Engaging then Google doc because Office
5 365 looks and acts more like Microsoft
4 word. Both websites were effective in
3 completing the task.
2
1
0
Efficient Effective Engaging Error Easy to
Tolerant learn

Office 365 Google Doc

Figure 3: Task 1-Scoring

Task 2: Changing the color of text and other objects

Office 365. Had many different preset colors. This makes it easy to find a common color right
away. Easy to apply with a simple highlighting of the text and then choosing your color. What is
more important is the color customization. Had a clean window with an option to input the Hex
of a color or to choose from sliders for the color you are looking for. This makes color
customization easy to use. Overall, easy with good customization.
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Figure 4: Office 365-Color

Google Docs. Had many different preset colors. This makes it easy to find a common color right
away. Easy to apply with a simple highlighting of the text and then choosing your color. What is
more important is the color customization. The color customization was not a pretty looking at
Office 365. There was not as many customization options as Officer 365 had, but still have the
base line important hex input and sliders. Overall, easy with good customization.

Figure 5: Google Docs-Colors

Conclusion. In scoring the two websites, see

Metric Scoring figure 6. Office 365 scored higher in Engaging
6
then Google doc because Office 365 looks and
5
4
acts more like Microsoft word. Both websites
3 were effective in completing the task.
2
1
0
Efficient Effective Engaging Error Easy to
Tolerant learn

Office 365 Google Doc

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Figure 6: Task 2-Scoring

Task 3: Inserting a graph/chart

Office 365. Big let down on being able to insert a graph/chart. In officer 365 there is no option to add
bar, pie, or line graphs. If you try to insert it from other programs like excel, then it comes up as a
picture. This means that if you are working on an assignment and you need a graph, you will have to
make it into another program and hope you don’t have to change it. Overall, ineffective.

Figure 7: Officer 365-Chart

Google Docs. Extremely easy to insert a graph/chart. The data that you want to put inside of your graph
is put into a google excel sheet. This means that it can be changed and use a lot of other features. The
customization is not a clean and simple as it is in word. Overall, simple, and effective.

Figure 8: Google Docs-chart

Conclusion. In scoring the two websites, see figure 9.

Metric Scoring Google Docs scored higher in every category because
6
5
of its feature to insert and create charts/graphs. Office
4 365 is not able to create charts/graphs and is not useful
3 if you are trying to work on an assignment that would
2
require you to make a graph.
1
0
Efficient Effective Engaging Error Easy to
Tolerant learn

Office 365 Google Doc

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Figure 9: Task 3-Scoring

Task 4: Inserting/edit a picture

Officer 365. Quite easy to insert a picture into your document. Officer 365 has all the nice features in
word in which you can edit your picture. It is easy to crop, change the size, wrap text, and adjust the
photo. Overall, simple, and easy to use.

Figure 10: Office 365-Picture

Google Docs. Quite easy to insert a picture into your document. Officer 365 has all the nice features in
word in which you can edit your picture. It is easy to crop, change the size, wrap text, and adjust the
photo. Not as clean and simple looking as Office 365. Overall, simple, and easy to use.

Figure 11: Google Docs-Picture

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Conclusion. In scoring the two websites, see figure

Metric Scoring 12. Office 365 scored higher in Engaging then
6
5
Google doc because Office 365 looks and acts more
4 like Microsoft word. Both websites were effective in
3 completing the task.
2
1
0
Efficient Effective Engaging Error Easy to
Tolerant learn

Office 365 Google Doc

Figure 12: Task 4-Scoring

Task 5: Uploading/downloading the document

Office 365. Almost identical to Microsoft Word. As the same file save as or download as system as
Microsoft Word. Effective in the amount of time it takes you to find and download in Word or PDF
format. Also, easy to upload a file to Office 365. Overall, effective to upload/download a file.

Figure 13: Office 365-Upload/download

Google Docs. Doesn’t look the same as Microsoft word, but acts very similar. To download a file, you
would go through the same steps as in Microsoft word, but no fancy menu pops up. A simple drop-down
box where you click download and can download your document to almost any type of text editor.
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Uploading is two clicks plus how ever many it takes to find the file on your computer. Overall, effective
to upload/download.

Figure 14: Google Docs-Upload/download

Conclusion. In scoring the two websites, see

Metric Scoring figure 15. Office 365 scored higher in
6
5
Engaging then Google doc because Office 365
4 looks and acts more like Microsoft word. Both
3 websites were effective in completing the task.
2
1
0
Efficient Effective Engaging Error Easy to
Tolerant learn

Office 365 Google Doc

Figure 15: Task 5-Scoring

Task 6: Inserting Symbols into the text

Office 365. Office 365 has a limited number of symbol that you can insert. There is no real way to sort
through the symbols, and you really don’t need to with the limited number. Has a nice menu, but if you
were doing a math paper and you needed to insert integrals, you are out of luck. Overall, looks nice but
doesn’t have very many options.
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Figure 16: Office 365-Symbols

Google Docs. Has a symbol system that is better than Microsoft words system. On Google Docs it is
extremely easy to find and insert a symbol. The number of symbols that Google Docs has is impressive.
You can find almost anything from integrals to pie. There is a window to search for a symbol or to draw a
symbol. Overall, I think that Google Docs has a more efficient symbol system than Microsoft word.

Figure 17: Google Docs-symbols

Conclusion. In scoring the two websites, see figure

Metric Scoring 18. Google Docs has a much better system for
6
inserting symbols. With the hundreds of options
5
4 plus the ability to search and draw what symbol
3 you are looking for, Google Docs scored higher in
2 efficient and error tolerant. Office 365 was just
1
0
Efficient Effective Engaging Error Easy to
Tolerant learn

Office 365 Google Doc

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lacking in the number of symbols that it had and the ability to find the symbol, that is why it
scored lower in efficient and error tolerant.

Figure 18: Task 6-Scoring

Task 7: Checking how useful the spell checking is

Office 365. The spell check is a good tool for common misspelled words. I found it hard to click
on a misspelled word to see the correction, and some of the time it would not tell me that a word
was misspelled, when I knew that it was. It can be very frustrating when you have missed a few
letters to a more complex word, and the spell check will give you words that are not even close
to what you are trying to spell. Overall, a basic tool to be used, but no relied upon.

Figure 19; Office 365-Spelling

Google Docs. The spell check is a good tool for common misspelled words. Some of the time it
will not tell you that a word that is misspelled is misspelled. It can be very frustrating when you
have missed a few letters to a more complex word, and the spell check will give you words that
are not even close to what you are trying to spell. Overall, a basic tool to be used, but no relied
upon.
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Figure 20: Google Docs-Spelling

Conclusion. In scoring the two websites, see figure 21.

Metric Scoring Both Office 365 and Google Docs could not spell check
6
5 some words that were tested, that is why they both
4 scored 4 on efficient. Google Docs scored higher on
3 effective because I found Google Docs spell check was
2
1 easier to use. Office 365 scored higher on engaging
0 then Google Docs because Office 365 had a system that
Efficient Effective Engaging Error Easy to
Tolerant learn is more relatable then Google Docs. Google Docs
scored higher on error tolerance because it could
Office 365 Google Doc
correctly fix hard words to spell.

Figure 21: Task 7-Scoring

Task 8: Inserting a header/footer

Office 365. The header/footer was easy to insert, but hard to get to the final product. Instead of being
one base area for the header/footer, it was a 3-column table. This confused me at first and make it more
difficult to edit the header/footer. Overall, the header/footer for office 365 was confusing to use and it
felt like it didn’t complete the task.
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Figure 22: Office 365-header/footer

Google Docs. There is nothing fancy about the Google Docs header/footer. There is no fancy menu it is
the simple basic requirement that you need for a header/footer. The basic options like page number and
different first page is just presented to you to work with. Overall, not fancy, but quick and effective.

Figure 23: Google Docs-header/footer

Conclusion. In scoring the two websites, see figure 24. Office 365 scored lower in efficient,
effective, engaging, and easy to learn then Google Docs because Office 365 didn’t seem to
accomplish any of the task effectively. It was harder to use with less features that come in
Microsoft word.

Metric Scoring
6
5
4
3
2
1
0
Efficient Effective Engaging Error Easy to
Tolerant learn

Office 365 Google Doc

Figure 24: Task 8-Scoring

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Task 9: Checking the edit history

Office 365. When working with others on a project, it is important to be able to see the changes. For
Office 365 it took me quite a while to find where the change history was located at. The website did
store an impressive amount of the changes, it was hard to locate. Once you found where the changes
were stored, everything that you would need to do was right there.

Figure 25: Office 365-Edit History

Google Docs. It was easy to find the edit history. I found that the edit history seemed to not record all
the changes that I had done. I had done the same amount of work on my Office 365 and my Google doc,
but the Google doc had less in the history. The edit history had everything that you needed. Overall,
easy to find with most of your history recorded.

Figure 26: Google Docs-Edit History

Conclusion. In scoring the two websites, see figure 27. Both Office 365 and Google docs scored
lower in efficient because both edit histories felt clunky and were missing something. Office 365
scored lower on effective because the edit history was hard to find.
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Metric Scoring
6
5
4
3
2
1
0
Efficient Effective Engaging Error Easy to
Tolerant learn

Office 365 Google Doc

Figure 27: Task 9-Scoring

Task 10: Adding a comment or suggesting an edit

Office 365. I found office 365 comments to be easy to use. It is simple to find text or an area that you
want to leave a comment on and leave it. What I could not find out how to do was leave a suggestion.
This seems like an important factor to me, and it was something that in the amount of time that I spend
looking, I was not able to find. Overall, good commenting system, bad suggesting and edit system.

Figure 28: Office 365-comment/suggesting

Google Docs. Comment system was a little difficult to find, but easy to use. The suggesting an edit, I
think is well done. You can suggest deleting words or any other grammar device. It was efficient but a
little confusing trying to get into the editing mode and getting out of it. Overall, effective commenting
and suggesting edit system.

Figure 29: Google Docs-comment/suggesting

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Conclusion. In scoring the two websites, see figure 30. Office 365 scored lower in efficient,
effective, error tolerant, and easy to learn then Google docs because you could not suggest an
edit. In the time I spend on this task, I was not able to figure out a way to leave a suggestion.

Metric Scoring
6
5
4
3
2
1
0
Efficient Effective Engaging Error Easy to
Tolerant learn

Office 365 Google Doc

Figure 30: Task 10-Scoring

Final Score

For the final scores of the Website, see figure 31.

Final Score
60

50

40

30

20

10

0
Efficient Effective Engaging Error Tolerant Easy to learn

Office 365 Google Doc

Figure 31: Final score

Office 365 Google Doc

203 238
Figure 32 Total Score
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Conclusion

According to figure 32, Google Docs scored 35 more points then Office 365. To any new user, I would
recommend using Google Docs. While Office 365 is more relatable to Microsoft Word, Google docs is
equal or outperforms Office 365 in almost every category.

There are some key features that make Google Docs better then Office 365. The first is the ability to
create graphs. Graphs are absolutely critical to our current society. Without the ability to create graphs,
you would not be able to get some assignments done. The second is the number of symbols that Google
Docs has. In a stem field it is important to be able to insert symbols into your paper. Without the ability
to insert some complex symbols into your work, you cannot complete the task. With these key features
plus the fact that it was almost even on every other task, Google Docs is the best website to use.
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Bibliography

Welcome to Office. (n.d.). Retrieved June 18, 2020, from https://www.office.com/

(n.d.). Retrieved June 18, 2020, from https://docs.google.com/

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Appendix

Product Office 365 Word Google Doc

Task 1 Heading/Text size Heading/Text size
Efficient The task was completed and nothing else needs to be done The task was completed and nothing else needs to be done
before submission. before submission.
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Effective The task was completed in a reasonable amount of time if you The task was completed in a reasonable amount of time if you
compare how long it would take to complete in Microsoft compare how long it would take to complete in Microsoft
Word. Word.
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Engaging Simple block like structure comparable to Microsoft Word Simple block like structure comparable to Microsoft Word
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Error Many built in systems to help with an error that might occur. Many built in systems to help with an error that might occur.
Tolerant
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Easy to Learn The task was easy to learn. If you have knowledge in The task was easy to learn. If you have knowledge in
Microsoft Word, then your knowledge will transfer. Microsoft Word, then your knowledge will transfer.
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5
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Additional To complete the task, I wrote the text Title and subtitle. I To complete the task, I wrote the text Title and subtitle. I
Notes selected the text then scanned the menu for the style menu. selected the text then scanned the menu for the title menu.
Once I found the style, I was able to easily see the title and Once I found the style, I was able to easily see the title and
subtitle option. subtitle option.

Product Office 365 Word Google Doc

Task 2 Color Color
Efficient The task was completed and nothing else needs to be done The task was completed and nothing else needs to be done
before submission. before submission.
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Effective The task was completed in a reasonable amount of time if you The task was completed in a reasonable amount of time if you
compare how long it would take to complete in Microsoft compare how long it would take to complete in Microsoft
Word. Word.
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Engaging Simple block like structure comparable to Microsoft Word Simple block like structure comparable to Microsoft Word
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Error Many built in systems to help with an error that might occur. Many built in systems to help with an error that might occur.
Tolerant
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Strongly Strongly Strongly Strongly

Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Easy to Learn The task was easy to learn. If you have knowledge in The task was easy to learn. If you have knowledge in
Microsoft Word, then your knowledge will transfer. Microsoft Word, then your knowledge will transfer.
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Additional To complete this task, I created some text. I then selected the To complete this task, I created some text. I then selected the
Notes text and change it to a few different colors. The last thing I did text and change it to a few different colors. The last thing I did
for this task was to look at the custom colors. The custom for this task was to look at the custom colors.
colors were neat and well organized with lots of options. The custom colors were neat and organized with few options.

Product Office 365 Word Google Doc

Task 3 Graphs/Charts Graphs/Charts
Efficient The task was completed and nothing else needs to be done The task was completed and nothing else needs to be done
before submission. before submission.
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Effective The task was completed in a reasonable amount of time if you The task was completed in a reasonable amount of time if you
compare how long it would take to complete in Microsoft compare how long it would take to complete in Microsoft
Word. Word.
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5
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Engaging Simple block like structure comparable to Microsoft Word Simple block like structure comparable to Microsoft Word
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Error Many built in systems to help with an error that might occur. Many built in systems to help with an error that might occur.
Tolerant
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Easy to Learn The task was easy to learn. If you have knowledge in The task was easy to learn. If you have knowledge in
Microsoft Word, then your knowledge will transfer. Microsoft Word, then your knowledge will transfer.
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Additional In Office 365 Word you cannot create charts. You can only To complete this task, I went to insert and inserted a bar
Notes create tables, which is not what is being tested. If you try to graph. To edit the bar graph, it would pull up a google sheets.
insert charts from other office programs, it only comes into as This made the steps longer, but still worked well in all the
a picture. criteria.

Product Office 365 Word Google Doc

Task 4 Pictures Pictures
Efficient The task was completed and nothing else needs to be done The task was completed and nothing else needs to be done
before submission. before submission.
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Effective The task was completed in a reasonable amount of time if you The task was completed in a reasonable amount of time if you
compare how long it would take to complete in Microsoft compare how long it would take to complete in Microsoft
Word. Word.
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Strongly Strongly Strongly Strongly

Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Engaging Simple block like structure comparable to Microsoft Word Simple block like structure comparable to Microsoft Word
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Error Many built in systems to help with an error that might occur. Many built in systems to help with an error that might occur.
Tolerant
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Easy to Learn The task was easy to learn. If you have knowledge in The task was easy to learn. If you have knowledge in
Microsoft Word, then your knowledge will transfer. Microsoft Word, then your knowledge will transfer.
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Additional To complete this task, you simply choose to insert a picture To complete this task, you simply choose to insert a picture
Notes from the web or your computer. Find the picture you want to from the web or your computer. Find the picture you want to
upload and then the option to edit the picture come right up. upload and then the option to edit the picture come right up.
Not as box like that word is, but still a clean easy to use
interface to edit the picture.

Product Office 365 Word Google Doc

Task 5 Uploading/Downloading Uploading/Downloading
Efficient The task was completed and nothing else needs to be done The task was completed and nothing else needs to be done
before submission. before submission.
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Strongly Strongly Strongly Strongly

Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Effective The task was completed in a reasonable amount of time if you The task was completed in a reasonable amount of time if you
compare how long it would take to complete in Microsoft compare how long it would take to complete in Microsoft
Word. Word.
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Engaging Simple block like structure comparable to Microsoft Word Simple block like structure comparable to Microsoft Word
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Error Many built in systems to help with an error that might occur. Many built in systems to help with an error that might occur.
Tolerant
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Easy to Learn The task was easy to learn. If you have knowledge in The task was easy to learn. If you have knowledge in
Microsoft Word, then your knowledge will transfer. Microsoft Word, then your knowledge will transfer.
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Additional To complete the task, you simply hit file and then save as, this To complete the task, you simply hit file and then download
Notes will download the file wherever and as what you want. the file wherever and as what you want.

Product Office 365 Word Google Doc

Task 6 Symbols Symbols
Efficient The task was completed and nothing else needs to be done The task was completed and nothing else needs to be done
before submission. before submission.
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Strongly Strongly Strongly Strongly

Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Effective The task was completed in a reasonable amount of time if you The task was completed in a reasonable amount of time if you
compare how long it would take to complete in Microsoft compare how long it would take to complete in Microsoft
Word. Word.
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Engaging Simple block like structure comparable to Microsoft Word Simple block like structure comparable to Microsoft Word
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Error Many built in systems to help with an error that might occur. Many built in systems to help with an error that might occur.
Tolerant
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Easy to Learn The task was easy to learn. If you have knowledge in The task was easy to learn. If you have knowledge in
Microsoft Word, then your knowledge will transfer. Microsoft Word, then your knowledge will transfer.
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Additional To complete task, hit insert and then symbols. It has limited To complete task, hit insert and then symbols. It has a lot of
Notes option with not much help finding what you are looking for. option with a lot of helping find what you are looking for. It
has an option to draw what you are looking for, or there is a
search bar to look for your symbol.

Product Office 365 Word Google Doc

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Task 7 Spell Checking Spell Checking

Efficient The task was completed and nothing else needs to be done The task was completed and nothing else needs to be done
before submission. before submission.
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Effective The task was completed in a reasonable amount of time if you The task was completed in a reasonable amount of time if you
compare how long it would take to complete in Microsoft compare how long it would take to complete in Microsoft
Word. Word.
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Engaging Simple block like structure comparable to Microsoft Word Simple block like structure comparable to Microsoft Word
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Error Many built in systems to help with an error that might occur. Many built in systems to help with an error that might occur.
Tolerant
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Easy to Learn The task was easy to learn. If you have knowledge in The task was easy to learn. If you have knowledge in
Microsoft Word, then your knowledge will transfer. Microsoft Word, then your knowledge will transfer.
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Additional To complete this task, I tried to misspell words and then see if To complete this task, I tried to misspell words and then see if
Notes the program would give me the right world. I know from prior the program would give me the right world. I know from prior
experience that it is not always the most helpful feature. experience that it is not always the most helpful feature.
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Product Office 365 Word Google Doc

Task 8 Header/Footer Header/Footer
Efficient The task was completed and nothing else needs to be done The task was completed and nothing else needs to be done
before submission. before submission.
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Effective The task was completed in a reasonable amount of time if you The task was completed in a reasonable amount of time if you
compare how long it would take to complete in Microsoft compare how long it would take to complete in Microsoft
Word. Word.
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Engaging Simple block like structure comparable to Microsoft Word Simple block like structure comparable to Microsoft Word
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Error Many built in systems to help with an error that might occur. Many built in systems to help with an error that might occur.
Tolerant
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Easy to Learn The task was easy to learn. If you have knowledge in The task was easy to learn. If you have knowledge in
Microsoft Word, then your knowledge will transfer. Microsoft Word, then your knowledge will transfer.
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5
 A-9

Additional To complete the task, I added the header/footer. It took me To complete the task, I added the header/footer. It took me no
Notes longer to find the page number and other options. The time at all to find what I was looking for.
heater/footer was also just a table, which does not seem as
effective to me.

Product Office 365 Word Google Doc

Task 9 Edit History Edit History
Efficient The task was completed and nothing else needs to be done The task was completed and nothing else needs to be done
before submission. before submission.
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Effective The task was completed in a reasonable amount of time if you The task was completed in a reasonable amount of time if you
compare how long it would take to complete in Microsoft compare how long it would take to complete in Microsoft
Word. Word.
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Engaging Simple block like structure comparable to Microsoft Word Simple block like structure comparable to Microsoft Word
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Error Many built in systems to help with an error that might occur. Many built in systems to help with an error that might occur.
Tolerant
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Easy to Learn The task was easy to learn. If you have knowledge in The task was easy to learn. If you have knowledge in
Microsoft Word, then your knowledge will transfer. Microsoft Word, then your knowledge will transfer.
 A-10

Strongly Strongly Strongly Strongly

Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Additional Sort of difficult to find where to look at the edit history. Once Easy to find the edit history and easy to use. I found that it
Notes you find where the edit history is, it is easy to use. didn’t record as much information as Office 365 word does.

Product Office 365 Word Google Doc

Task 10 Suggesting Edits Suggesting Edits
Efficient The task was completed and nothing else needs to be done The task was completed and nothing else needs to be done
before submission. before submission.
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Effective The task was completed in a reasonable amount of time if you The task was completed in a reasonable amount of time if you
compare how long it would take to complete in Microsoft compare how long it would take to complete in Microsoft
Word. Word.
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Engaging Simple block like structure comparable to Microsoft Word Simple block like structure comparable to Microsoft Word
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Error Many built in systems to help with an error that might occur. Many built in systems to help with an error that might occur.
Tolerant
Strongly Strongly Strongly Strongly
Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Easy to Learn The task was easy to learn. If you have knowledge in The task was easy to learn. If you have knowledge in
Microsoft Word, then your knowledge will transfer. Microsoft Word, then your knowledge will transfer.
 A-11

Strongly Strongly Strongly Strongly

Disagree Agree Disagree Agree
1 2 3 4 5 1 2 3 4 5

Additional To complete the task, it took me a little bit of time a research To complete the task, all I had to do was highlight some text
Notes to find how to leave a comment. I could not find in my short and was able to find the comment button. In the comment
time looking how to suggest an edit. mode I was able to add a suggest an edit.